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HMS Home Warranty / Customer is never right - only licensed technician is

1 United States
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I was a customer of HMS for three years and had only called them once for a stove problem. Recently, I called them for a problem related to groceries freezing up in refrigerator. They sent a technician which came in and without any running diagnostics, ordered a replacement for thermostat. He did change the thermostat but it didn't resolve the problem. The problem never went away. I called back and was asked to pay another $100 for a new service call even though the problem was same.

Well, I cancelled my warranty with HMS. I would rather give business to a company who does not have these kind of dishonest practices.


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