This is NOT a complaint but HIGH PRAISE. I ordered shoes online and my weird feet are hard to fit, so I had to call their Customer Service and to my amazement, a human being answered. No computer. No press 1 for this, 2 for that, etc... A friendly human being who solved my problem immediately and mailed me the heel grippers i needed for FREE.
Sometimes rather than complain, you have to praise those who do things the way they should be done. I am not a shill for Hitchcock, but they were so refreshing to deal with I had to say something on their behalf. The previous day I had wasted a whole day with another company who gives you no way to talk to a human.