Hitachi / NO SERVICE and NO Customer SERVICE
Ok.. Just Another addition to "n" no. of betrayed, disappointed and exhausted customers of HITACHI.
Dear Sir/ Madam,
SUBJECT: SOS Please!!!
I bought an HITACHI AC 1.5 Ton (from my very heard earned money), Last year on APRIL 29th, 2011 from ACE TECHNOMARK, GREAT INDIA PLACE, SHOP no. 230, NOIDA .
This Season when I switched on my AC, it just dint work the way it was suppose to, NO COOLING!!! Because my service was also due, I called up the Customer Care number on 6th April 2012 and requested for the servicing of the AC and GAS filling. And they promised that the issue will be resolved within 48 hrs. But as usual, the LAID BACK attitude of these customer service people (failures) and ZERO customer service communication, No one from HITACHI has turned up to service my AC.
ITS BEEN 10 Days NOW. In between I have called up the customer care no. at least once every single day and requested for the service. And every time I get to hear.. "Sir aapko jo asuvedhaa huee hai uske liye hum maafee chahthe hain.. aaj 200% aapkaa AC service hojayegaa.." and promises are made again, call after call.
I even called up my dealer 5 times during this period.. he promised he'll take of it and now even he is hopeless (imagine our condition) and has been avoiding my calls.
I request you to please take this into serious consideration and advise or if possible take an action against these ---------.
My Complaint No. : [protected]
Customer Service ([protected] ext: 2) Executive's Name: Mr. Mubaarak ( made 14 calls in total)
ACE TECHNOMARK (GIP) Shop No. 230, GREAT INDIA PLACE, SECTOR 38A- NOIDA: Shop Owner: Mr. Karan Contact No. [protected] ( called 5 times)
Noida service center executive cum engineer: MR. Pawan Kumar: [protected] ( called 4 times)
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