Hit Web Design review: bad business to work with/for! abc4 news utah will expose! 528

465 complaints filed against S hit web design - with BBB in last 3 years

By Jimmy Thing in Provo, Utah on indeed.com

I have worked for a number of successful software companies in Utah Valley, and I can tell you, this is far from one of them. IF anyone of the major players in utah valley knew about "HIT", they wouldn't stop laughing. This place has a permanent Hiring sign up because of the high turnover. I was an Account Manager, and the average account manager made ZERO commission! They had a few major AMs that sold a lot, but the bulk of them didn't. Of course, I didn't know this until after I quit my job, and started there. As an Account Manager, I assumed I would be given a list of clients, have weekly meetings, and an established relationship with each account. That was far from the truth. Instead, when i called my clients, 5 other AMs had called them that month, trying to sale. Not to mention, 8/10 clients hated HIT and couldn't wait to leave, which made it nearly impossible to sale. I frequently asked for training on the tools we were asked to use, in which I was denied. They told me they'd rather have the client on hold, while I go ask every question I have. I felt they had NO investment in me at all. The equipment was very dirty and old. My monitor was constantly changing colors, but they wouldn't replace it for me. its in an old, run down bowling ally, that literally smelled, and was never clean. it was a horrible work environment.
HIT doesn't care about its employees, or its customers. I never felt like they were being honest with me. I talked to hundreds of their clients, and none of them ever said they were satisfied customers. Its an extremely small fish. They are a joke.

by Stephanie

I do hope everyone has taken the time to read all of my complaints against HWS. It is scary to think that people are suppose to sit back, not say, or do anything, after they have been swindled and lied too! Mr. Stone, we are not being vindictive! We are only warning others before they too, fall pray to your false advertisements and end up losing their hard earned money, by putting their faith, trust, and money in a company that is uncaring, ruthless, and money hungry. Making money is the reason why everyone goes into business, but literally and knowingly not doing what a client pays you to do, is unjust and Anti American! Business practices like yours should not be tolerated by the public and our government.

Again, I will do everything in my power to see that your business practices are investigated by all government agencies that regulate the business industry. I intend to be advocate for all of those you have wronged. These are innocent people that had a dream of starting a productive, successful internet business and your company stole that dream along with their money.

I have moved on, and at present, the $1, 524.99 dollars that your company took from me, is no longer important to me. What matters most is that no one else get taken advantage of by your company. In other words, I intend to follow through to make sure you will not get the opportunity to cheat anyone else.

Attn Everyone: Heritage Web Solutions "Terms of Service Agreement" is one sided, there is not one word or clause that protects the consumer! As I and everyone else that had agreed to the terms, we did so in good faith thinking that they would live up to their claims of building a custom website. However, this was not the case. They did not even try to build a nice site for me. So please, please, please, read their terms of agreement, then go back and reread my complaints. It is important before deciding to give them your credit card information. HWS hides behind this agreement. Their big excuse for not refunding a client's money lies in this agreement. In other words, it is their scapegoat for not having to do as hired. Everyone, please pay attention and do not allow them to bring harm to you financially.

To Mr. Stone personally; I was stupid to have hired your company in the beginning, therefore there is no way I would even consider giving your company another chance while having to wait around for another two months, deal with your lying employees, and end up with another ugly and cheap website that does not accentuate by business. Why would I even want to deal with that kind of stress, two months was enough! Then to only end up with a website that say I have to live with whether I like it or not! Furthermore, I will not change my business plans to fit your companies lack of talent. So stop saying you care about good customer service. The only good service your company provided to me is that they always remained nice, while they were lying to me.

End of Story

Stephanie
Lexington, Kentucky
U.S.A.

Heritage Web Solutions Alert! Warning about Heritage Web Solutions Sneaky Business Practices ripoff Provo, Utah
...Entitled to Full Refund! HWS Rebuttals of Nothing But Hot Air & More Lies!

Heritage Web Solutions
Phone: [protected]
Fax: [protected]
1460 North Moon River Dr
Provo, Utah [protected]
U.S.A.

Reported By
Lexington, Kentucky

My nightmare began May 9th when I hired Heritage Web Solutions to design my new internet business.

Unfortunately, I did not search for complaints against Heritage Web Solutions on the internet. Being the optimistic type, I was only searching for professional web designers and hosting companies that seemed reliable, trained, and professional. My final decision to hire this company was based on their extensive and impressive internet advertisements.

They sounded great, but little did I know at the time, that they had no intentions of helping me build a marketable web business that would produce income. I was only money to them! They did not live up to their promises, and it has cost me a lot of money, valuable time, and unnecessary stress! I was so upset that I could not sleep and all I did was cry. I am a hardworking, self sufficient, single Mom who is counting on this business for extra income to pay for my daughter's college tuition next year!

However, after dealing with them for two weeks it became apparent that I had made a huge mistake in putting all of my confidence and money into Heritage Web Solutions. By the third week, I had figured out all of their scheming business tactics. They are so good at lying and deceiving people, they probably conduct mandatory "scam training classes" for all of their employees.

In essence, I paid them $850.00 for a website and shopping cart to be setup. I paid them another $300.00 for a logo (which was a couple of pieces of clip art stuck together, and they didn't even use my company name as instructed.)

After two bad attempts of getting a cheap and ugly logo, I told them, to forget it, but they would not refund my money because according to their contract, if they did any work at all, my money would not be refunded. The account manager assured me that I would not have to pay for it until they designed something I liked, but my card was billed the very next day.

That same day, I also purchased 4 dibs (scroll boxes) for a total of $200.00 to go on the first page, but that never happened as planned, because the totally wrong layout they chose, would not incorporate it, so they put one dip on first page and that caused the whole page to scroll, instead the whole plan was to have them accent the individual topics so they could be seen right away.

Then they just put each topic one after the other, at the bottom of the page, therefore; no one could see what was available unless they took the time to keep scrolling way down the page! I added a $300.00 forum, and a $125.00 calendar, which no work was ever done at all concerning these two items, because I did not approve the useless layout of the design. The more they worked the more chopped up it became.

This would never have happened, if they had listened to what I needed and wanted in the first place. I have several emails of what I wanted my website to look like, what I needed it to do, and what I wanted, and my color choices. They asked me for all of this information in the beginning, stating they could not start work without it, but they apparently did not look over and read any of it.

Did anyone ever take anything I stated into consideration? No! They did exactly what they wanted to do, and tried to get me to approve a website with two home pages, slowly loading full pages and half pages, all done with the wrong layout! The entire left side of the design was useless and bare.

To make a long story short, they are not qualified to produce the results they advertise. They also do not live up to what they tell you on the phone. They would call me and talk a good game, but then still not produce or listen to my important input. Since they couldn't design the right website within the 4 week time frame they promised, I was billed $49.00 for June hosting too.

All in all, I paid them a total of $1, 524.99 and I am still not in business, because I will not accept a website that is not built to support my business. I would be ashamed for anyone to visit that site.
Anyway, I ended up sending an email to the owner and this is his reply below: (for privacy purposes I have deleted my last name)

Dear Ms. ******

I will bring your concern to the attention of the V.P. of design and ask him to look into it. If the work is shoddy, then Heritage will remedy it. If we are "chasing a ghost", then our best efforts have to be sufficient.

Jeremy, will you please review this account and see that we communicate with Ms. Story.

Respectfully,

Mark Strong
Heritage Web Solutions

Please note, the use of Mr. Strongs his arrogant words. The email confirmed that I was correct in my observation of their sleazy and uncaring business practices, and compounded by biggest fear that the deception goes straight to the top of the corporate ladder! Again, they had no intentions to do a good job. They were also not "chasing a ghost." What I wanted, paid for, and expected, was not impossible by any means! They take and keep people's money by hiding behind their terms of agreement. As far as I am concerned, the minute they billed my credit card, they "accepted my terms of agreement" meaning that would to live up to their promises and what they advertised to get my business.

In the email I sent to Mr. Strong, I forwarded one letter that I had sent to a supervisor. In the email, I went into great detail about everything I had been through to date and again had to waste more time in explaining how I wanted each page to look and what I needed each page of my site to do. Week before last, I got tired of sounding like a broken record, and going being stressed to the max, so I sent an another email to Mr. Strong explaining that I no longer wanted their services or wanted to ever have to deal with their company again, and asked for a refund.

He did respond by stating that I could not be refunded any money due to the fact that I agreed to their terms of service. As for that, I abided by the contract in paying them for a custom website, it was them that did live up to the terms of agreement, so why should I settle for less than what I paid for and they promised?

At present I have hired another company to build my website, but I am in no way going to allow them to get away with what they did to me, and hopefully be able to make sure this does not happen to anyone else. So if anyone is in the process of suing them, etc. Please let me know and I will help you in anyway I can win your case too.

I will not go into all the details of everything; it would take all night to write it all! I just want to warn as many people as possible before they believe in this company and end up being scammed! Please investigate, check out, and get references before hiring a company that advertises on the internet.

This evening Mr. Strong sent me an email saying that, as per their terms of agreement, I was not entitled to any refund. He went on to state that they would work me until I was satisfied. After 10 weeks, I am tired of hearing this same promise, and after 10 weeks of being nervous and stressed over all the delays and uncaring staff at his company, I have decided, I will not allow myself to be a victim of their shady business practices any longer. I will not allow them to continue to destroy my mental health and my business! I will do whatever it takes to see that justice is done in my favor! I will no longer continue to give away money to a cold, ruthless, man! Again, if I can be of help to anyone else, let me know.

Stephanie
Lexington, Kentucky
U.S.A.

by rosegeorge

this company are the worst. I signed on and paid $2, 100 and after 3 months, still no website. They have also stopped communicating with me, and pass me from one person to another. My website is still not live and I have called my bank to do a chargeback as services were not delivered and fit for purpose. the analogy I use, is asking for a house to be built bricks and getting a house built with straw!

Heritage Web Solutions Complaints - Money scam
Review Heritage Web Solutions complaints
Heritage Web Solutions
Posted: by Victor

Money scam

Company information:
Heritage Web Solutions
United States

I spent over $3000.00 on my site. In 6 months, this is what they have done "whiteexpresscabulance.com"- two of the pages are "coming soon".

For 6 months all I did was baby sit the designer. If I wanted ANY one thing done to the site, I needed to repeat it 3 to 4 times before the designer did it. The design that is there now is what I personally put together on Photoshop and sent her. The original design she made was a gray box with black text and our logo on the top. I gave her all of the text for every page and she wrote it with no punctuation and with lots of misspelled words. It was written like a text message. After she put the design I created onto the site and fixed most of the mistakes, she told me that I need to approve the part of the site that she did so that somebody else would come in and finish the two pages that weren't done. I approved and she disappeared.

It has been a month now. I have written and called every manager and customer service and technical support. Last week I finally got a response from somebody via email. He asked what I need done on my site and I told him. He replied letting me know that he is going on vacation for 2 weeks and that he can start when he gets back.

I called to cancel everything and get a refund. The girl told me that they cannot make any refunds for any reason, even if its something that I paid for and they didn't do. There is over $1200.00 worth of things that I have paid for which are not done. She also said that they cannot release the files for the site so that I can have some other designer complete it. The only way they can release those files to me is if I pay them 12 months worth of hosting which would be $360.00. That's $360.00 for yet another thing they don't actually do, making it $1560.00 instead of $1200.00. I have not done it yet, I figured I would warn people first and show my site before I have a real designer finish it.

Overall the designers there have zero artistic ability or interest in your website.

The managers do not care about you or your site, as long as they have your money.

By Mike Schreurs

I used to work at Heritage for about 1 year. I believe their treatment of veterans is horrible and I know this from being a veteran. I was punished for going on training by having old used non- working leads given to me to sell. I had an instance where a motivation session was given and they talked about going on a mission in Iraq and equated it to sales. Many times I was told to promise customers some service just to get the sale.

___________________________________

Dave, Ryan and Aliases... Comments?

HIT Web Design
Posted: by chesterpaw

I decided to go with Hit Web Design formerly known as Heritage web design. At first, they sounded great and one was supposed to get all of these things. Immediately after signing, all of the little extras cost a lot of extra money. I signed up in June, paid a lot of money up front and it's now the end of October and there is still no website. There are to many agents assigned to one account and noone is in a hurry to work on anything. When calling customer support or techincal support, most agents are less than helpful. This company is a well marketed and misleading company. At the end of the day, it's an expensive do it yourself design company. If you want something doen right, do yourself a favour and do not use hit web design. You'll turn old grey and very frustrated dealing with this poorly organized comapny. Just because they claim their fame to being in INC magazine, does not mean a whole of a lot anymore.

HIT Web Design
Posted: by COMEON!

Worst Business Experience
Company information:
HIT Web Design
Provo, Utah
United States

This company is absolutely ridiculous! I was baited in by their pitch for "custom award winning design" with the "best pricing." My project officially started 7/13/09 and I am still waiting for the finished site.

Account Managers- if you want to call them that, are nothing more than recent high school graduates that think they understand the computing world. They have absolutely "managerial" talent or authority. They have "supervisors" listed under their contacts to make complaints to, however they don't provide a name or extension. I've sent over 240 emails since 6/11/09 to which a "supervisor" has never responded! I'm on my 3rd "account manager" this week.

Project Managers- Not sure these exist, but anytime you are on the phone with one of their "drones" they speak of some project manager that they will be sure to contact for an update report. I've never gotten the courtesy of a name, email, or extension for these so called ghosts.

The last account manager I spoke with when I learned that my 2nd account manager had been fired 3 days earlier, told me that there is no one at the company older than 30. I could care less how old the employees are as long as they have some authority to make something happen...or at least update me on the progress so I can continue to plan the marketing efforts once the site is launched. Currently, I'm sitting on thousands of dollars of marketing materials to introduce the launch of our new site...which I don't yet have or even know an estimated completion date.

I'm not sure why everyone is management needs to be so hidden from customer contact. I've gotten more professional courtesy from my dog! She at least acknowledges me when I speak.

I had read some of these comments before signing the contract with HIT, however, seemed skeptic of the severity described. Don't make my same mistake!

This has been the single worst business experience of my professional career.

by E-build

I had recently signed up to do contract work as a website developer with H.I.T. After reading these complaints and seeing one of their websites I decided I did not want to be involved with a company with this reputation, both complaint and designwise. They don't post a portfolio page on their website and there is a reason for it. They spit out alot of cookie cutter, static, cartoony looking websites with absolutely no professional look to them.

source http://thegoodhost.wordpress.com/2008/11/19/heritage-web-solutions-ugly-host-award/

THIS IS INTERESTING !
________________________

Good Morning;

I am going to get straight to the point with a company called Heritage Web Solutions and will honor them with today’s “Ugly Host” winner.

This is how my story goes after dealing with Heritage Web Solutions..along with a detailed follow up phone call to them. I guess you can say my investigative side came out a bit as I posed as a person looking for hosting and design work.

A couple of weeks ago a past client of mine called me. She was very distressed about her website, the production of it and of course the loading times. Her story interested me because it was very easy to hear the frustration in her voice! so I thought the next best thing to do would be to arrange a sit-down over some coffee at the local Starbucks (frap frap, double shot, hmmm good).

We arrived and the story started, notes upon notes from calling Heritage Web Solutions filled the table. I thought “WOW” what kind of company provides such frustration to the point to have pages of notes? “ I did not know what place to start”.

My past client went on to tell me…that one day she was “cold called” from Heritage Web Solutions and was told how much they can offer in the form of website design and website hosting. The salesman really made Heritage sound good. So my past client needing her business website up and running took the bait.

“months had passed and still no design, she also discovered not only did Heritage take her for her money ($500 for one page) but they had also taken her business domain name”.

So I told her…”Well let’s give them a call, after all they are located in Provo, Utah so it should not be that hard to reach them right”.. WRONG.. is what she told me. Being me I had to give this a shot.. at least try a couple of times.

Our first phone called was picked up in India. The kind lady who picked up our phone call greeted us with no English skills at all (we cannot fault her for that). We (I) asked “what is going on with the design and hosting for this domain name?”. She responded with can you spell that? spell what is what I said and she said “sorry I cannot help you” and hung up the phone (Strike One).

Our second phone call (again picked up in India). A non English speaking man picked up the phone (again we cannot fault them for that). This time spelling the domain name, we asked ”what is going on?” he told us “I would have to email level 2 tech support about that and they will call you back with a answers in a few hours”. Hmmm is what is running around in my head at this point. Email tech support? I thought you were tech support? however he had no access to websites. So if that is the case how is a person going to get help from support?

Well needless to say… Those few hours have turned into a few days now…you guessed it…no return phone call.

At this point I advised my past client “find a new web host”. So let’s login into your website and see what is going on. Not only are we (more me) shocked that nothing was in the website control panel, we had no way of adding pages or even working on the website.

Now me being me… I picked up my phone and thought let’s just call and say we would like a company website built including a shopping cart. This is how that conversation went.

Dialed [protected]

“after going around a number of phases of pushing 1, 4, 0 and a few other numbers”

Thank you for calling Heritage Web Solutions. How may I help you?

Us: I would like a website for my business, hosting and a domain name.

Operator: We can help you with that.

Us: Perfect, tell me what you can offer. I want 5 pages, a contact form, and a shopping cart.

Operator: Well the hosting on our top of the line servers is going to be $20.00 a month. Your webpage’s are going to be $125.00 per page if you provide your own text. If you need us to provide your text it is going to be $200.00 per page.

Us: How are you going to provide text about my company?

Operator: It is simple… we will have a person call and interview you. We do have a two page minimum and a $40.00 setup fee. Your shopping cart is $500.00 extra and we will put your first 20 items in the cart for you, after that you can login and finish placing items in the cart.

Us: In my cart can I have a section for my wholesale list for my stores?

Operator: Yes you can, however you will need a second cart and I can give that to you for an additional $300.00 dollars.

Us: How long have your designers been designing websites?

Operator: Are design team has many years of experience, they are all located in our office building, no design is outsourced what so ever. Your design manager will give you 15 extra hours a year for updates that will roll over. They will submit your website to the top 20 search engines each month to make sure you are located number one in all of them.

Us: How do they submit my website to 20 search engines? I only thought Google, Yahoo or MSN was the main search engines to submit to?

Operator: Oh no. Who ever told you that does not know what they are talking about, Yahoo is the worst and you need to submit to them all… We do this with our own software that Heritage Web Solutions made just for our clients.

Us: Hmmm, Well what about Tech Support? what is the location of your tech support?

Operator: Our support staff is here to answer your call 24/7 it is free and our support is located in our office as well.

Us: It is?

Operator: It sure it is… In fact I can see them all working right now.

Us: What about your support in India?

Operator: Oh no we do not outsource our support to any place. I do not know who told you we have support in India. All support is right here in Utah.

Us: Well it sounds kind of pricey, I need to think about it and will call you back.

Operator: Well I will put you in my queue for people to call tomorrow. If price is the issue you can always pay in blocks or make payments, I may be able to lower the price for you, please hold and allow me to speak to my supervisor. “Places on hold”

Operator: Good news… My supervisor said we can do everything for $985.00.. that will be 5 pages, shopping cart and a free domain name, you still have to pay the $20.00 a month for hosting.

Us: Well that is still pretty steep, Yahoo and Godaddy offer much lower prices, I have to investigate all my options first. We want this website done ASAP. By the way what is your turn around time?

Operator: We can have your website complete in 2 days. If you are looking into Yahoo or Godaddy please be advised that they do not run top of line servers and do not offer half of what we offer. I will follow up with your tomorrow.

*end call*

Now I will add to this post saying the following

1. Google search using the words “complaints Heritage Web Solutions”, and tell me if the above is true or false.

In closing: I will be harsh and say…. Heritage Web Solutions is nothing but a scam working the old fashioned bait and switch. They are taking the “UGLY HOST AWARD” for the day, month and maybe the year.

My advice is DO NOT get sucked in with Heritage Web Solutions, they are going to give you the run around, lie to you, and produce nothing for you.

Heritage Web Solutions Claims The Following

They are top 1% on the best hosting list

They are a inc 500 company with 170 employees that made 317 million and they are going who to open a office overseas in 2009.

FYI: You can visit the inc 500 they are speaking about and register to have your company listed for free. The 170 employees they claim are those of the outsourced support over in India (you too can have that for a fee), They already have a office overseas as it is called the “outsourced” tech support that is not owned by Heritage Web Solutions and I really doubt they made 317 million (as listed in Wikipedia a open source that any person can edit or create).

If they claim all this:

Why do your re-sale domain names via eNom and claim to be a registrar, of which ICANN says you are not.

Why do you outsource and use a third party email system in the form of Cudamail.com affiliate program

Why do you use a third party client interface that is not even yours

Well folks…. You be the judge

PS: I could go on and on, however I think most of you will get the point. Have a wonderful day…..

Good Morning;

I am going to get straight to the point with a company called Heritage Web Solutions and will honor them with today’s “Ugly Host” winner.

This is how my story goes after dealing with Heritage Web Solutions..along with a detailed follow up phone call to them. I guess you can say my investigative side came out a bit as I posed as a person looking for hosting and design work.

A couple of weeks ago a past client of mine called me. She was very distressed about her website, the production of it and of course the loading times. Her story interested me because it was very easy to hear the frustration in her voice! so I thought the next best thing to do would be to arrange a sit-down over some coffee at the local Starbucks (frap frap, double shot, hmmm good).

We arrived and the story started, notes upon notes from calling Heritage Web Solutions filled the table. I thought “WOW” what kind of company provides such frustration to the point to have pages of notes? “ I did not know what place to start”.

My past client went on to tell me…that one day she was “cold called” from Heritage Web Solutions and was told how much they can offer in the form of website design and website hosting. The salesman really made Heritage sound good. So my past client needing her business website up and running took the bait.

“months had passed and still no design, she also discovered not only did Heritage take her for her money ($500 for one page) but they had also taken her business domain name”.

So I told her…”Well let’s give them a call, after all they are located in Provo, Utah so it should not be that hard to reach them right”.. WRONG.. is what she told me. Being me I had to give this a shot.. at least try a couple of times.

Our first phone called was picked up in India. The kind lady who picked up our phone call greeted us with no English skills at all (we cannot fault her for that). We (I) asked “what is going on with the design and hosting for this domain name?”. She responded with can you spell that? spell what is what I said and she said “sorry I cannot help you” and hung up the phone (Strike One).

Our second phone call (again picked up in India). A non English speaking man picked up the phone (again we cannot fault them for that). This time spelling the domain name, we asked “what is going on?” he told us “I would have to email level 2 tech support about that and they will call you back with a answers in a few hours”. Hmmm is what is running around in my head at this point. Email tech support? I thought you were tech support? however he had no access to websites. So if that is the case how is a person going to get help from support?

Well needless to say… Those few hours have turned into a few days now…you guessed it…no return phone call.

At this point I advised my past client “find a new web host”. So let’s login into your website and see what is going on. Not only are we (more me) shocked that nothing was in the website control panel, we had no way of adding pages or even working on the website.

Now me being me… I picked up my phone and thought let’s just call and say we would like a company website built including a shopping cart. This is how that conversation went.

Dialed [protected]

“after going around a number of phases of pushing 1, 4, 0 and a few other numbers”

Thank you for calling Heritage Web Solutions. How may I help you?

Us: I would like a website for my business, hosting and a domain name.

Operator: We can help you with that.

Us: Perfect, tell me what you can offer. I want 5 pages, a contact form, and a shopping cart.

Operator: Well the hosting on our top of the line servers is going to be $20.00 a month. Your webpage’s are going to be $125.00 per page if you provide your own text. If you need us to provide your text it is going to be $200.00 per page.

Us: How are you going to provide text about my company?

Operator: It is simple… we will have a person call and interview you. We do have a two page minimum and a $40.00 setup fee. Your shopping cart is $500.00 extra and we will put your first 20 items in the cart for you, after that you can login and finish placing items in the cart.

Us: In my cart can I have a section for my wholesale list for my stores?

Operator: Yes you can, however you will need a second cart and I can give that to you for an additional $300.00 dollars.

Us: How long have your designers been designing websites?

Operator: Are design team has many years of experience, they are all located in our office building, no design is outsourced what so ever. Your design manager will give you 15 extra hours a year for updates that will roll over. They will submit your website to the top 20 search engines each month to make sure you are located number one in all of them.

Us: How do they submit my website to 20 search engines? I only thought Google, Yahoo or MSN was the main search engines to submit to?

Operator: Oh no. Who ever told you that does not know what they are talking about, Yahoo is the worst and you need to submit to them all… We do this with our own software that Heritage Web Solutions made just for our clients.

Us: Hmmm, Well what about Tech Support? what is the location of your tech support?

Operator: Our support staff is here to answer your call 24/7 it is free and our support is located in our office as well.

Us: It is?

Operator: It sure it is… In fact I can see them all working right now.

Us: What about your support in India?

Operator: Oh no we do not outsource our support to any place. I do not know who told you we have support in India. All support is right here in Utah.

Us: Well it sounds kind of pricey, I need to think about it and will call you back.

Operator: Well I will put you in my queue for people to call tomorrow. If price is the issue you can always pay in blocks or make payments, I may be able to lower the price for you, please hold and allow me to speak to my supervisor. “Places on hold”

Operator: Good news… My supervisor said we can do everything for $985.00.. that will be 5 pages, shopping cart and a free domain name, you still have to pay the $20.00 a month for hosting.

Us: Well that is still pretty steep, Yahoo and Godaddy offer much lower prices, I have to investigate all my options first. We want this website done ASAP. By the way what is your turn around time?

Operator: We can have your website complete in 2 days. If you are looking into Yahoo or Godaddy please be advised that they do not run top of line servers and do not offer half of what we offer. I will follow up with your tomorrow.

*end call*

Now I will add to this post saying the following

1. Google search using the words “complaints Heritage Web Solutions”, and tell me if the above is true or false.

In closing: I will be harsh and say…. Heritage Web Solutions is nothing but a scam working the old fashioned bait and switch. They are taking the “UGLY HOST AWARD” for the day, month and maybe the year.

My advice is DO NOT get sucked in with Heritage Web Solutions, they are going to give you the run around, lie to you, and produce nothing for you.

Heritage Web Solutions Claims The Following

They are top 1% on the best hosting list

They are a inc 500 company with 170 employees that made 317 million and they are going who to open a office overseas in 2009.

FYI: You can visit the inc 500 they are speaking about and register to have your company listed for free. The 170 employees they claim are those of the outsourced support over in India (you too can have that for a fee), They already have a office overseas as it is called the “outsourced” tech support that is not owned by Heritage Web Solutions and I really doubt they made 317 million (as listed in Wikipedia a open source that any person can edit or create).

If they claim all this:

Why do your re-sale domain names via eNom and claim to be a registrar, of which ICANN says you are not.

Why do you outsource and use a third party email system in the form of Cudamail.com affiliate program

Why do you use a third party client interface that is not even yours

Well folks…. You be the judge

PS: I could go on and on, however I think most of you will get the point. Have a wonderful day…..

By ari737
HIT Web Design will not complete web site

I contracted with Heritage Web Solutions, now HIT, to build a simple web site and as long as they were upgrading and collecting $ I could talk with my account manager. As soon as that phase was over, he disappeared- no answer phone, no answer emails. My supposed web site without any of my products was supposedly put online even though one of their own representatives could not find it live to make a correction, [have emails to prove]. Am fighting with credit card company to charge back all costs. The site is not viable with no product except the two test products that I know nothing about and no way to purchase. HIT has submitted copies of the site to card company. As with other posts I have read in the last 2 days, I have been getting the run around from everyone there-tech support-[the tech support according to contract that is available 24-7, I emailed once and got an automated email, never anything else] customer service-no one ever knows anything about my information that is still not to the designers yet and online-I have to go to customer service since the account manager will never answer phone calls or emails. The list of emails and phone calls goes on and on, again as with other posts that I have seen. I am stuck with a site that is not workable, My husband and I are on SS and raising a grandson without help from anyone and this site was a way for me to try and make a little extra money to help get him through his senior year in highschool. All this information was made known to the people at HIT but they don't care. I could only do this because of a grant from the state of Indiana to promote the artists here and that was made known to them also. What else can I do. They have lied to my credit company even though I have submitted evidence of everything I have b een through-any suggestions, anyo0ne?

It looks like some comments from this thread, have been redacted by the moderators here on complaintsboard I am wondering why. Does anyone know why? Hit Web Design must be pretty upset.

Found_Better,

Well said! Thank you for coming a sharing your story about Hit Web Design! Please everyone follow up with the Labor Commission, the Utah Attorney General's Office, the BBB, and you bank! Do not let Hit Web Design get away with stealing your money, and dignity!

I'd like to throw in my two cents. It wasn't nearly as bad as it appears to be when I stopped working at Heritage, but the writing was on the wall already.

I was in the php department and remember wondering why on Earth any one in their right mind would want their programming department to push sales. It makes no sense. By the time it's gotten to programming, they should have everything they need. Yet we were constantly told to upsell clients. I refused, on numerous occasions, to even ask a client about buying additional products. I would not do it. It is simply wrong to try to upsell clients packages or products that they will not need for their business or website. I found it grossly un-ethical. I was even told in reviews that I needed to try to sell them. I even told them that I would not sell them products that they were not going to need or use because that went against what a web design company should be doing. I was not a favorite for that.

I would routinely get projects in my pipeline where a customer had been sold the SAME item multiple times and been charged for it each time simply so that people in different departments could get their sales quotas. Is that illegal? It's borderline grey-area. It is most definitely un-ethical and morally wrong. I sent a number of clients emails informing them of this. I'm sure that chargebacks on accounts did nothing to contribute to my favored status.

I lived some distance from Heritage when I worked there, and towards the end of my employment there I got stuck on the freeway in a massive blizzard. Traffic on I-15 was parked. It took 2 1/2 hours to make a 20 minute drive. Seeing that the weather was looking bad I left earlier than usual and had it been just a normal snow storm would have arrived at work on time. I called in to my manager and let them know the situation still well before work started. When I finally got there, I was pulled into my VP's office and written up for being late despite having called in before my scheduled work time.

It has been nearly 2 years since I moved on from Heritage. There are plenty of jobs out there that pay much better than Heritage and are far less harassing. Start a job search now and get yourself out of there.

There are Federal and State laws regarding work place violence, harassment and intimidation:

--"conduct in violation of Section R477-15-1 that is unwelcome, pervasive, demeaning, , derisive, or coercive, and results in a , offensive, or work environment" ( added by me)

--"No person may retaliate against any employee who opposes a practice forbidden under this policy"

Anyone who feels intimidated or belittled has the right to file a workplace harassment complaint and ANY retaliation for filing that complaint is grounds for SERIOUS action against Heritage. Consult with the Utah Department of Work Force Services on who you can talk to outside of the company. Take legal action against the company for the things they are doing. Don't just take it. You don't have to go to your supervisors, you can go to the state.

HIT WEB DESIGN - HERITAGE WEB SOLUTIONS

HIT WEB DESIGN - HERITAGE WEB SOLUTIONS HIT WEB DESIGN IS A FRAUD - DO NOT USE THEM - THEY WILL STEAL YOUR MONEY Provo Utah

Reported By at /link removed/
Waterbury, Connecticut

Hit Web Design ( Heritage Web Solutions ) They Changed their name because Heritage Received so Much Negative Feedback From Everybody. Hit Web Design Stole $1, 200 dollars from me. I hired them in Janurary to create a Web Design, come July they have Not Done Anything and Charge Hosting Fee's a Month - To Host What ? They are a scam and i will see to it that Everybody in the World Knows It. I couldnt wait Any Longer and requested a Full Refund. Do you know what they told me ? I can No Longer Get a Refund Because it has been More than 90 days - They Just Delay the process on purpose to keep the Money. They wanted to give me a refund of $25 Dollars On $1, 200 - I canceled and they have my Money Now. If i can't get the Money Back I promise that i want to Warn Everybody Else Online NOT TO HIRE THESE CROOKS.

24hourphones
Waterbury, Connecticut
U.S.A.

It appears that the "Smoot family" are nothing more than a five year old attempt to dismiss the pain that HIT Web Design/Heritage Web Solutions caused innocent mislead people. I don't know why you can come on here and feel a need to stand up for the company that intentionally screws people over with... Hold on!

How's it going Dave? Haven't talked to you for a while. Hope all is well. If you decide you want to try and find some integrity and morals, I hear McDonald's is hiring (and they offer free food). Maybe you should go there and have a great day!

BTW I really do enjoy your posts. It turns the Complaints Board into a Comedy board and who doesn't need a little laugh in their life?

"if you took the time to actually read through the complaints"..."Did you feel it was fun to read 22 pages of complaints " ...Not to get all troll-y here, but if you can't go more than four sentences without contradicting yourself, you may not be making very good arguments. Clearly you're emotional about this. Maybe you have good reason to be emotional. I've been sacked before. I even deserved it once. Regardless, I'd be lying if I said I didn't resent it. I feel your pain, but really, get over yourself and move on.

You feel like you were mistreated. Maybe you were. That's completely irrelevant- HIT is a hackjob of a company, but they aren't a sweatshop, and you always had the option of leaving.

"I'd have to question why you're here reading this at all if you were perfectly fine with HIT after finding another job."

It's a site called complaintsboard.com... I guess it is strange that I would come here and not complain, but that doesn't say much for the agenda of the posters here.

Maybe I'm because I here care about the people I worked with. Maybe I care about the company I did a lot of good work for. Maybe I'm just bored. Maybe I'm a troll on the HIT payroll. Maybe I'm just fascinated by the self-affirming and self-righteous mentality of the people here. My motivation for being here isn't really relevant. The complaints here are ridiculous.

Reported By Former employee

As a recent former employee of this company I feel its my duty to the public to warn them against this company. One of the reasons I'm no longer with them is my insistence on protecting the customer, something they are not nearly as concerned about as they are getting dollars in the door. They don't do anything outright illegal, they just skirt the law and dance around it, using it to their advantage to rip people off.

The owners, Brad Stone (who's retired, which is why he doesn't answer any of those emails to the "CEO" - for anyone interested, those emails go to a manager who shuffles them to a customer service rep to call and/or email you so they can resell you on the services, the CEO NEVER SEES THOSE EMAILS) Mark Strong, Dave Aitken (The current CEO) and Leah Young, are completely out of touch with the process, relying on people below them for information on how things are going.

What is actually going on with Heritage Web Solutions a.k.a. HIT Web Design a.k.a. Heritage Internet Technologies: They take people's money with the intention of fulfilling their order, then you get put into a confusing, mixed up if well intentioned system where it is possible for your order to get lost in a tangle and maze of 'fulfillment'.

Meanwhile they have every employee, at every level, continually trying to 'up-sell' the customer, most times selling them crap they have absolutely no need for. Sure, they'll sell you a website for $299.00 - but to get a truly useful website with what you actually need, most of the time you have to spend more than if you'd just gone to the company that charged you $1500.00 up front, and in most cases you get a lot of frustration and anger along with your order.

I mean, seriously, this company seems to be going down the toilet. If anyone wants to file a lawsuit they had best do it soon. My advice to anyone out there that is using or has used Heritage - file a charge back against them with your credit card and get your money back.

Former employee
Provo, Utah
U.S.A.

Heritage Web Solutions ripoff does not provide all as advertised Provo Utah

Reported By
Cottonwood, Arizona at /link removed/

This company advertises that optimization is a very important part of your website, however, after you purchase you then find out as I did that unless you pay thousands more they only do a minimum optimization - not what they claim as advertised or lead you to believe when speaking to them. You can not access this area to do this yourself.

All the instructions for updating/editing your site are incomplete and after I bought this program I was informed that I had asked for too much to be done and they only provide so many hours of free work so I will have to pay them $60 an hour to do anything beyond that. The gimmick here is they never tell you how many hours it will take them to do anything. The bill could run into hundreds of dollars.

It is true I did not buy the biggest package from them, however, I would think I should be able to edit my entire site within reason. They have set it up so that adding an outside link to your page is often impossible or it comes out looking weird.

Often when they did the initial set up I would have to have them go back to do what they should have done to begin with - their incomplete work.

You never know who is working on what part of your site when you do the set up and it took a very long time to complete it. Phone contact with the techs is impossible at times so one has to wait for e mail communication - that was not really made clear at the onset.

I now have a site that I cannot finish without paying more for them to do the correct optimization needed for search engines like google. I also have very little support time each month.

I would not reccommend this company even though they brag that they are in the 1% of the top designers now. I suppose that is for the large corporations that can pay thousands of dollars.

Margaret
Cottonwood, Arizona
U.S.A.

_________________________________________

Willie Smoot,

Great points! Great to hear your point of view on Hit Web Design! It is nice to hear a different point of view. It feels very honest! Thank you again for sharing! So Willie Smoot why did you leave Hit Web Design? Was it strictly personal, or were you able to find a much better opportunity?

Thank you again for sharing your point of view.

Speaking as somebody who worked for HIT for several years, you guys are insane.

I never particularly liked the company, I never thought they were well-run, and I certainly don't think that they have made many good decisions in the past year, but seriously? A random troll posts a comment that doesn't make sense and you assume it's a conspiracy by HIT to throw the thread off track? Ryan doesn't post for a few days and you assume it's because he's busy looking for ways to track you down? Get real.

If you worked for HIT for more than a week and didn't figure out their business model (sell a crappy product for cheap, get a contract and upsell), you are oblivious. If you stayed on at that point, it's hard to pull up moral objections after the fact and not look like an ###.

If you're a customer looking to build a website for $199 and expected something more, you're kidding yourself. HIT mostly markets to business owners, and frankly, if you don't have the business sense to read the contract, get a few bids, google the company, and invest money when it's required, I don't feel sorry for you. Seriously, If a few hundred dollars is such a big deal that you would even bother spending the time to complain to the BBB, you are running your business wrong, and it's going to fail anyways.

While I was working there, I worked directly with many customers who were extremely happy with HIT's service. I spoke to some who weren't, but they were in the minority. If you have realistic expectations, you won't be disappointed. While I wouldn't use their services myself, I still recommend HIT to certain kinds of business owners.

HIT has pushy salespeople? Shocking. They pay to produce infomercials? Shocking. They want customers to sign a contract? Shocking. Get over yourselves and move on. It's not like there's no other jobs in Provo.

Dave Aitken is a good guy. He's an honest, hard-working, religious person. He legitimately cares what happens to the company, and the people who work there, and he's doing what he can to keep things moving forward. He's a lousy CEO, but frankly, nobody asked you. Ryan is a good guy. In my opinion, he's not a great lawyer, but nobody asked me.

If you don't like it, go somewhere else. I did. You can. The complaints here are ridiculous.

Thank you so much Kenton for sharing your story! I know that we all look forward to hearing more details first hand from you!

My name is Kenton Bailey. I was an Account Manager at HIT for about a year. I have been reading this thread for 2 days now, and I am shocked to find that I was involved in the assassination of Kennedy, and I am a bike thief.

The posts on this thread do not shock me at all, I lived this crap on a daily basis. Ryan the complaint department does not work like you say it does. It actually backfires on you if you do complain. I was not fired I quit, and got to say some choice words on my way out the door. I will share my story a little later down the road. But I can attest that not one former employee or customer is lying on this thread about what happens at this company.

by bmkz9z9

I cannot agree more with ALL the complaints on this board. I am big when it comes to customer service. Heritage web solutions can kiss my behind. They have the worst customer service on earth believe it. I told a friend of one that I will take a worst, crappy fast food service OVER the service from Heritage Web solutions. These are my reasons:

1. Once you get signed up with the company, their 'devotion' to help you get your work done on a timely and professional level diminishes. The customer service at sales dept is great because they want your money, but once they get it, you better forget that friendliness from them.

2. I thought several times that it must be a coincidence that I keep getting rude reps on the phone, but I kid you not, 99% of the time, THEY ARE not the most pleasant people you want to call. Therefore, when I call them for my service, I hated it because I knew it was going to be a nightmare trying to get what I want without being stressed about it, but I didn't have a choice because I needed to complete my site and I had already paid and got committed to their irrevocable contract.

3. Their communication is the WORST. I mean that with all my heart. Say for example, you call and want a design update...as I did. I was told I had to put the request in on the update request page...which I did. Then, I called the company, and I was transferred to the account manager. From then on forget it. After speaking to the account manager (AM), it's like no one else knows what is going on. The AM supposingly communicated with the design team, and they never got back to me. YOU (I) will have to keep calling to get the status on your website update. It took 5 days for someone to call me regarding what I wanted, and then when I got the designer to call, he could ONLY do the home page (which is fine since they have to give the other page designs to other specialists). But here is the problem, just for the designer to relate the information to THE NEXT developer/specialist is IMPOSSIBLE. I have to call again and talk to the AM who will try to track down the NEXT person to continue with my site. This is horrible because if this so called company is really a TRUE company, the communication from the designer to the programmer/developer/specialist should be done internally or smoothly enough without stressing its customers. THIS HAPPENS ALL THE TIME since I've had 2 updates. It's very frustrating. The worst is that; they don't give a DAMN! Worst tech support I heard? That’s more like putting the icing on the cake…how about incompetent and a house full of people just pushing buttons. Horrible all the way! They least care about your time or your satisfaction. Even the CEO, Brad Stone, who claims to email him…doesn’t do his job or cares about the customer. I even emailed him couple of times, but no response. So don’t listen to him at all. Go figure it out, if the CEO is claiming to email him and he doesn’t respond, you could ONLY imagine what service you’ll be getting as the hierarchy trickles down the line.

4. The updates you request are given to less qualified people. For example, a programmer called me to start working on my site, and he had NO IDEA of what I wanted. I mean he has NEVER done what I was requested. Hear this: to the point that I had to email him a word document of my previously designed website by them. I copied and pasted EACH page of my previously designed website because of the experiences I’ve had with the company…you have to behave this way and be proactive should incase they come to you and deny things. That’s my way of defending myself because this company made me think this way…you have to be READY! Once I sent the guy the word document file of what was previously designed (because the site needed updates and some features were taken down), the guy was surprised to see that I had a word document and he felt stupid. I MEAN COME ON, I HAVE TO SHOW A WEB DEVELOPER HOW TO DO HIS JOB? Interesting…believe me.

5. When I finally decided to cancel from the company, I thought I would just request my files, but HELL NO!...That was literally what I received from this HORRIBLE company, they were so rude, they didn’t care I was leaving or tried to keep me as a long time customer. I couldn’t get my refund because they claimed my contract would be ending at the end of the month. At this time, it was still early in the beginning of the month. It was hell receiving my files. The files they created for me, it was CORRUPTED with virus, and guess what?: It DID NOT INCLUDE MY UPDATED FILES! This was a nightmare. I had to go back and forth to argue with them that the files and updates (WHICH I ACTUALLY EVEN PAID MORE FOR BECAUSE I NEEDED MORE UPDATES THAN WHAT YOU GET WITH YOUR YEARLY PLAN), was missing in the files. They decided to send me a CD since the ftp files they created could NOT be fixed from the viruses, but this was hell too. The files were STILL corrupted. I had business plans and knew it was a waste of time dealing with this horrible company. As far as I’m concerned there is a legal case here, but I just don’t want to deal with this company anymore in any format. As I’ve previously expressed my frustration to the company that calling them or dealing with them in any form, makes me SICK TO MY STOMACH. I truly mean that…though I’m still considering suing this company.

6. I can go on and on and list legitimate reason why I DO NOT RECOMMEND HERITAGE WEB SOLUTIONS (who now call themselves HIT = Heritage Internet Technologies) or whatever they call themselves…may be to confuse customers, so they would not know it’s the same terrible company…but I don’t have the time of the day to write all that I want to say about the company.

7. So if you want what is best for yourself or company, DO NOT MAKE A PHONE CALL TO THIS COMPANY. I REPEAT, DO NOT DARE MAKING A PHONE CALL TO THIS COMPANY. They would become your worst nightmare. THEY ARE NOT WORTH YOUR PENNY!

by tyler.nichols

This is hilarious I worked for Heritage, in Tech Support, and Flash and I know first hand this company deals poorly with customers.

90% of the tech support crew doesn't have the tools or the know how to help anyone.

This companies #1 priority is to make money by selling things people don't need, and then under performing on what they sell.

Maybe there are some happy customers, maybe I was hearing all the bad. But I will tell you this that after my own personal experience working there I would never give Heritage a cent for any kind of work. Heck I would pay them to leave me a lone, and some people do.

On a side note they are selling cheap web sites and the customers that are looking into this company are paying bottom dollar. So that said Heritage can't afford to pay for good customer service, or quality designers or programmers. So in a way it isn't their fault, they are just a product of the system they set up.

But still the customer service is terrible. Maybe things have changed since I worked there but when I was there you received nothing but the run around.

_________________________

DAVE CARE TO COMMENT ON THIS CONFESSION FROM YOUR OWN EMPLOYEE?

by Glen Rousey

Mr. Brad Stone you company is nothing but small re-seller of website hosting. Not only does your company NOT produce what they say they are going to do... but your company takes it a step further and offers one of the WORST tech support (I will also say OUTSOURCED support to India who understand nothing) to an entire new level.

For starters your company "Heritage Web Solutions" does nothing but the so called bait and switch method. You take advantage of people, take the money and produce nothing. Take for example my case (and a case it will now be) not only did you rip me off and take over three (3) months to design a simple one page website for me, you company took it upon itself to produce the worst thing I have ever seen and steal my domain name.

Your sorry support does nothing but give me the run around about this (Yes I have just finished a ICANN complaint about you).

Bottom line is... Any person that is thinking about using Heritage Web Solutions really needs to think twice. This is a SMALL company that has no clue what they are doing. I would assume Mr. Brad Stone is going to shoot back with being listed on some "top 500 inc" website... FYI if he does post that link, please visit this link and you will see in a clear way THAT ANY PERSON CAN REGISTER for this and you as well can be listed.

Heritiage Web Solutions a web host that can not even do a simple DNS transfer... And you call your self the top 1%... GET REAL

STAY AWAY FROM HERITAGE WEB SOLUTIONS

Heritage Web Solutions Complaints - I had enough of Heritage Web Solutions and HAD TO MOVE ON!
Review all Heritage Web Solutions complaints
Heritage Web Solutions
Posted: 2007-08-29 by Unknown

I had enough of Heritage Web Solutions and HAD TO MOVE ON!

I have been through alot with Hertiage and it is my position that they ABSOLUTELY care nothing about YOUR WEBSITE, must lest your FEELINGS about what your going through with them or have gone through.

We got your money and they keep your money.

Anyway enough of the drama with HERITAGE WEB because these people are LIARS, and THEFTS and so if you really want to get somewhere you may consider not wasting anymore time with these people. Because even if perhaps months, and months, and months and months later they finally complete your website, they make no guarantees that it will even work.

They expect that they can just input what they want, not correct it or not complete it at all, send you some ### email "your web is now live" as if you or a family member and potential customers can actually go on your so called "live web" and order products.

PLEASE !

These people are such scam artist that I pray that the complaint board can actually move up to the first page on the search engine so that potential customers may read this comments. Because I never bother to go the the next page on the search engine I didn't see this complaintboard.com

We as you may figure out by now they pay for a whole page on the search engine into the second page so that "WE" can't see any complaints about them.

If anyone out their knows about who governs their business tactics we can perhaps get them to change the way they do things. People need not to be tricked by submitting information to them and then once you submit information, without knowing you have already accepted their TOS (Terms of Service) without evening knowing about it unless you initially read it on their home page. Why, because you don't get to see their TOS until you are about to pick out your information for your web designer.

It is at that point that they present their TOS for you to agree to before you submit your information to your web designer about what color and theme that you want for your web.

Aren't they REALLY smart?!

______________________________________

Ryan, any comments?

I think Sick of Hit is proving his/her point of there are lots of legitimate customer complaints!

by hit web design bad news

i am a victim as well ... such one sided terms must be ended . i started submitting content and they say this automaticaly say`s that i agree i didn`t recieve the terms in the mail for quiet sometime after i signed up . I should of saw the red flags when the day after i signed up i went on the web to find heritage now hit web designs and found a page full of compliants . i am a new company and money is tight . after i signed up all these expense`s enhanchements they call them . were expenseive and just kept adding up on my balance. they didnt tell me about a site map for 8 weeks at least .and then that cost three hundred dollars. they now have turned off my website in the middle of the summer . do you or anyone see how turning off a website helps anyone make money ? how do they expect payment when they are keeping me from making money? are they this stupid, term 11 clients approval, i never gave the final go ahead. term 26 90 gaurantee. whern does this start if you dont give the final go a head? i have kept notes on this hit webdesign since march 26th when the complaint page poped up ...anyone care to hear my notes. i am shocked that they feel by turning off my website will get them money any faster ...i could go on for a very long time . but it feels good to vent

shady

Posted: 2009-11-03 by My-PiggyBank.Com / Alfredo

The organization is a CHEAT!

When I first called the organization, I was a VIP and they took my money in less than 20mins. The following day, the assigned PM contacted me and discussed the details of my website. The following week, they declined establishing my website because they feel that it's Pyramid setup, which is NOT but I said, ok then just give me back my money and I'll find another developer who will put my website together.

The cancellation was submitted on September 10th and the derek@hitwebdesign.com was the person working on my account.

I called them back on Sept. 29th and sent an email to follow-up with status, noone in the company can tell me how long the refund will take other than "the refunds are processed in the order they are received". Other than that, what is the process, noone in the company knows... for a company that is very well established and take pride of the excellent customer service...for sure doesn't know their own process of refunds!

Again, I followed up again on Oct. 3rd since I didn't hear anything back from the the Sept. 29th request, they finally they sent an email saying we are processing your refund.

Every week, I will call and send an email and all they can say is they are processing my account and only the person dealing with it now who is Jeff Hill, jeffhi@hitwebdesign.com, Sr. Customer Service Agent who I was told by Taft F (Customer Service Rep) that reports directly to the boards and doesn't have a supervisor above him other than the boards of director. I requested Taft to forward me to his boss, he refuses to forward me to his boss because he said that I'm not longer a customer since my account is in the process of cancelling. So much for taking pride of customer service. I'm officially filing a complaint to the authority to spread the words of not using this company...

If you are looking an ogranization, go with someone local who you can meet in person...because if you have to deal with this kind of things like I'm dealing with...it's not worth your time and the savings you think you are saving...

Thank you for listening to my frustration because HIT WEB DESIGN DOESN'T LISTEN TO THEIR CUSTOMERS! -Alfredo

HIT WEB DESIGN IS A CHEAT AND NOT A REPUTABLE COMPANY IF

Hit Web Design (formerly Heritage Web Design)
Posted: by Denise
Hit Web Design (formerly Heritage Web Design
Utah
United States
Phone: [protected]
hitwebdesign.com

lie, cheat customers, uncompleted work

I am a small start up business and Hit web design promises they can create a website and make sure you are getting your information out into the web world asap. They have you pay for your hosting up front for a year and when you pay for everything you have to call everyday crying and begging just to get your website up and running . They promise they will have you fully running in two weeks. Well that was back in Feb. and I still do not have everything I need on my site and am still begging them. They also charge you for many services that once you start trying to get your own site out there you find out that they charge for site maps then I find out that the search engines let you get site maps for free. In fact I paid for one and the only search engine that has picked me up is google that is because of what I have done on the web. They also make it to where you cannot add anything to your site such as site maps because they hold your site hostage they control it. I can only change some wording on my site. You can't add your paypal code on your site etc. Heaven forbid that I would like to add my own pictures I cannot even get the very important information on my site to run it the right way. I would never request simple things like pictures. And they never get around adding any of this information. I cry all the time. Because they are ruining my life. I put all of my money into my business and rely on the web.

_____________________________________

Ryan, Dave ...can you guys explain?

by crystalwarr

FEW POINTER ON HOW TO DEAL WITH THEM if your like me youve probally spent way to much money to walk away now... youve probally cussed out people, cried and got to the point where its you just cant do anything but laugh anymore...I agree about hit web design I have been struggling with them since December 08 and it is now the end of OCT 09. They were much better as Heritage web design I got my website done in no time as for this ABOVE MENTIONED Quality Control Administer /CEO bull ### you will not here from them AT ALL! I made numerous emails to CEO and no one has email or called me back even tho I sent the same email everyday for a week and told them I will keep sending the email until someone calls me they dont care they probally spammed me BUT i am glad they put the information on here for you so you can email the BIG GUYS and hopefully you will get better response than me, but the people at HIT WEB act like that is some top secret information and will not give you away to contact them and do not tell you its capaital CEO@ they just say ceo@. Their customer service people talk in circles and act very indearing say they will call you back and make sure things are followed through you will never hear from them again you have to EXPLAIN YOUR SELF TO EVERYONE YOU TALK TO its a waste to call 99% of the time its best to email to the ACTUAL PERSON WORKING ON THE ACCOUNT. If they are automatically are taking out of you account Bank /Credit card monthly i highly suggest you change your card number that they are charging and demand they get no money til the progect is done ...also they dont tell you this but if your website does not say UNDER CONSTRUCTION and people have access to your website they believe they have provided you some service for justifing charging you monthly so MAKE SURE YOU HAVE SITE LISTED UNDER CONSTRUCTION OR THEY WILL CHARGE YOU! This is a way to cover your ### and they will get to it faster! THEY ARE SNEAKY AND WILL LIFT UNDER CONSTRUCTION SIGN without you knowing so make sure you go to it often to make sure they didnt lift it without verifying with you first. Also if you go through updates team to explain your issues it eats up your free update time, SO make sure they ur complaints dont go through updates team that it goes through TECH SUPPORT also make sure all emails say that its a tech support issue not update. They do make notes in your file to call, or whatever but these notes do not work, because someone has to pull up your account to see the notes and no one will be looking at your acount/notes just to look they only look when you call. Also it is illegal AS ###.. Ive spoke to an attorney and he suggested to get li8ke five people together to press charges with same complaints as me and i would have a real good case! ALSO THERE IS SUCH A PLACE CALLED BETTER BUSSINESS BEAUREAU (dont Know how to spell it) that you can also call to make a complaint and ask them what can you further do other than just make a complaint.

HOPE THIS HELPED!
VERY DISGUSTED CUSTOMER!

by Salster

This is the worst company I have dealt with. I worked with Bryon Byrge at HIT and he misled me on several items as well as the rest of my so called "management team". I was promised to have this sensational, professional website set up for several hundred dollars. It has been months and months and my site is still not up to my satisfaction. Their turnaround time is awaful because most of the people who work there are part timers who work at night or the wee hours of the morning. You can't get in touch with them and once you do they tell it it will take up to 2 weeks to accomplish the edits. After months and months they just finally got my email up and running properly. THEN!...on top of that one tech support person told me it would be best to synch my email with my Outlook which made sense to me. He said he would help me with it but I declined feeling I could do it myself. When I had trouble and called back they wanted to charge me a fee! I also paid them $300 for a new logo desing. I had created one close to what I wanted with clip art but legally couldnt' sue that. They were supposed to re-create it for me. All they did was make the colors a little lighter! This company runs on scams! DO NOT HIRE THEM!

And complaints WON'T GET YOU ANYWHERE! When I called to complain and requested ownership of my site so I can transfere it to a LEGITIMATE company, they proceeded to tell me that I would yet again, pay the rest of the years' fee. The rep basically told me that even thought the work was poor and turnover for edits was poor, it was ok for them not to abide by their side of the contract. I however, have to abide by mine. Then he refused to even give me his name so I could not even report him. This is a disgusting company. YOU WILL GET SCREWED ROYALLY IF YOU HIRE THEM.

Since this company refuses to act professionally and work to resolve this matter with me I am contacting a lawyer. However, can anyone advise me if there is a specific agency who/where I file a formal complaint against the company in general as well as the specific individuals I worked with?

THIS COMPANY IS TRULY A FRAUD ..I HAVE HAD A BAD EXPEREINCE WITH THEM WHERE THEY TOOK MY MONEY AND NEVER DELIVERED

by FRUSTRATED22

Hi, THANK GOD we did a google search on this company and found all this info! We had been talking to Heritage, now calling themselves HIT. I'm sure it's to throw people off. We discussed ideas about our website but had not completely decided what we wanted to do. They immediately wanted our credit card info for "possible future billing". We kicked ideas around and they wanted to set up a payment schedule. They played around with dates but we needed to discuss it more to decide if it was affordable at this time. We decided against moving forward and told our contact person on Thursday 8/20/09 we couldn't do it right now. She told us to think about it some more and we called again Friday 8/21/09 and couldn't get ahold of her and left a message that we couldn't move forward. Monday we were contacted by a writer! This was cause for concern because we already said we weren't interested. We had made contact with another web design company to do some more research. They told us Heritage's promise of a website up and running in 14 days was impossible. Between the contact from the writer and new info we were very concerned it was a scam. We googled the company and found all the complaints. Not only from customers but from previous contract employees that were given checks that bounced! I'm not talking thousands, one was for $240.00! WOW! The person overheard the bank teller discussing the situation with a contact at Heritage who said the company was $78, 000 in the hole! I'm not surprised! We immediated contacted our initial contact at Hertiage and the writer that contacted us via email and put in writing on 8/24/09 that we were NOT INTERESTED and had already told them and they had NO AUTHORIZATION to attempt to run any payments because we had not entered into any kind of agreement with them. I had a bad feeling. She tried to call us, obviously not wanting a trail in writing. She did email because we wouldn't answer and said she needed to talk to us about the cancellation and asked if we were sure we wanted to cance and please confirm so she could forward us to the cancellation dept! TO CANCEL WHAT? We had not entered into an agreement, we told her on the 20th and 21st we were not interested. Then going through our old email we discovered she sent us an invoice on SATURDAY to try to bill us for the WRITING! WHAT WRITING? Sneeky on a Saturday! We were contacted by the writer MONDAY after saying we weren't interested! Luckily we had given the debit card info so we moved all funds from that account just in case they attempted to run it through. We confirmed AGAIN via email we WERE NOT INTERESTED but of course never received any contact back. Guess what...today 8/26 we were contacted by Heritage's /HIT's account dept because there was a problem processing our payment! I knew they were goping to pull that! If we had not moved the funds they would've been paid for NOTHING! We explained they should NOT have processed anything, we sent them notification in writing even though we had entered into no agreement. this person in accounting had no idea until they researched our file more. They said the cancellation process can take awhile! THEY DIDN'T DO ANYTHING, WE HAD NO AGREEMENT! They said they would've refunded our money...yeah right! FOR ANYBODY CONSIDERING USING THIS COMPANY FORGET ABOUT IT! THEY'RE SCAM ARTISTS! ANYBODY ELSE YOU'RE CONSIDERING SHOULD PUT A CONTRACT IN WRITING. NEVER SHOULD THEY PROCESS A PAYMENT WITHOUT WRITTEN AUTHORIZATION. BEWARE!

by lessonlearned

I agree with all the complaints. I just canceled my web serves with HWS because I just could not take it anymore. They tell you one think and then turn around and do something eles. They are very quick to take your money, so quick that they took money before they were suppose to and caused all kind of craziness in my bank account. My account was swithched to someone else and they did not notify me. I found out by calling for my old account rep and was told he no longer worked there. No one is ever available when you need to talk to them. I spent a week trying to contact my web designer, she finally contacts me after I cancel my services. Working with Hws was the worst experience I have every had with a nycompany providing a service to me. Hey but maybe someone else may have a different experience. I would not reccemmend take it from me shop around, do your reasearch before you invest. Oh yeah they kept $310 for doing nothing. My logo they so called designed was a vector image that I sent them and they put the name of my company on the image.

by mark0805

I have got to put my 2 cents in here. I saw the comments here, on [redacted], and even on the BBB. I also read their terms of service all the way through.

The terms of service are the main reason I cancelled. I never agreed to them and no one in their right mind should agree to such one-sided terms. I encourage everyone to read these all the way through. They even have a clause that if you make a negative comment about them on any online forum that they will charge you a lot of money (don't remember the exact amount).

They also offer no form of product guarantee. The terms state that if you don't like the work they've done, they will make it live regardless of what the customer wants. In either case, they charge a 50% cancellation fee even if they have done absolutely no work on your site. If they have started any design work, then it becomes a 100% cancellation fee. They offer no consumer protection what-so-ever.

So I said I cannot agree to the terms and will not be using them. What did they do? They charged me 50% anyways and purchased my domain name. After a week of calling and emailing, I get an email saying it will cost $50 to get my domain name from them. A fee that was never mentioned by the "program directors" or in any communication from the company. I sent back an email saying if my money is not returned by tonight (this is after a week), then I would be charging them $100/day. See if that works. I finally get a call from Steve, a program director, trying to sell me on the fact that I need to pay them $50 for doing something I never authorized them to do (purchasing my domain name). I say no way, make my demand for the money again and he says he needs to forward this to his vice president.

Everyone keeps saying how cheap this place is. They wanted to charge me $700 for a 6 page site in HTML. I talked them down to $540. Now I have found someone who will do a flash and html site for $500 and I didn't need to sign or agree to any foolish terms of service. So much lowest price huh?

Again I strongly urge everyone to do their homework on this company, read all the complaints, especially read the terms of service, and don't let the sales people fool you.

by "GIVE ME MY MONEY BACK"

"SCAM ARTISTS, CROOKS AND ROBBERS!"

THESE GUYS TAKE THEIVERY TO A WHOLE NEW LEVEL! SIGNED US WITH THEM WAS PROMISED THE MOON AND GOT THE PIT! PHONE REP LIED ABOUT WEB SITE DESIGN, DID A SERIOUS BAIT AND SWITCH, WEBSITE WENT FROM $199 TO OVER $700 IN 3 MINUTES. ASSIGNED ME A WEBSITE DESIGNER WHO MY 7 YEAR OLD COULD HAVE TAUGHT BETTER WEB DESIGN SKILLS. AFTER 6 WEEKS OF NOTHING WHEN I DEMANDED MY MONEY BACK, THEY SWEETLY INFORMED ME THAT THE INVOICE (THAT I NEVER RECEIVED) SOME WHERE IN THE FINE PRINT STATED THAT IF YOU CANCEL AN ORDER THEY AUTOMATICALLY POCKET 50% OF WHAT IT WOULD HAVE COST THEM IF THEY HAD DONE WHAT THEY ACTUALLY PROMISED... BY THE WAY, NOT TO MENTION THAT THEY'VE ALREAD CHARGED YOUR CREDIT CARD FOR THE DEPOSIT AND THE BALANCE WITHIN 5 DAYS FOR A JOB THAT WAS SUPPOSED TO TAKE 4 WEEKS TO COMPLETE. I COULD GO ON AND ON AND ON ... THIS COMPANY IS THE BIGGEST PIECE OF CRAP I HAVE HAD THE DISPLEASURE TO COME ACROSS... "DO NOT WASTE YOUR TIME OR MONEY" OR YOU WILL BE SORRY. GO TO A LEGITIMATE SITE WITH WITH REAL WEB SITE DESIGNERS AND NOT CON-ARTISTS... SORRY ABOUT THE SCREAMING! BUT IF YOU WENT THRU WHAT I WENT THRU THESE BUTT-HEADS YOU WOULD BE SCREAMING TOO!

by Sawagee

I agree with this complaint. I am in the same situation with Heritage Web Design. They are very quick at taking your money and no real service. I am currently extremely disappointed with their service that I am not even getting and yet they charge my credit card every month. I will make sure they are all over the Internet as SCAM ARTISTS. I will take on myself to write on every blog and scam sites so that they can be known. Paying a penny to then is just the first step to bad business. Please run as fast as you can if you see their logo or name in your search result. It's just BAD MOJO and bad luck. They are bunch of crooks and vultures just waiting to suck up your money. They have hidden cost all the way. Please be aware of that as well. I will rate them 1 on the scale of 10.