Hindustan Petroleum [HPCL] / HP Gas review: Shortage of gas, delay in delivery! 55

Consumer no 604750 Name Annu Devi beneficiary mob no [protected]

I put 8 liters of petrol from the Hindustan Petroleum company-owned-company-operated outlet at Auto Care Centre, Plot No. 21, 53 & 54, Survey No. 73, East Marredpally, Secunderabad-500026, Andhra Pradesh. they delayed very much in giving me the bill i requested for, making me run around from one attendant to another. They gave the bill after jeering at me for having run around from one person to another. I complained to the manager, but he did not reprimand the staff. O tried to complain on their website only to find that it doesn't open.

Beware!

Delay in refill delivery.Booked on 11 April, 2010.Till not delivered

humar gas kum nhi deilver kri ja rhi or hume gas ki booking k kitne din bad mil jati h mmail me urgent my mail id www.anuragkumar@yahoo.com
shri radhesyam prajapati
booking no.:-1949

my consumer mo.600372 (S.T. khilare) in satara dist., phaltan tahasil, of maharashtra state. Our cylinder supplier is LATKAR GAS AGENCY. Today I noticed after changing cylinder, the cylinder is not light ln weight & having some liquid in it. The empty one was not empty & not having LPG. So I phoned, called technician. I surprised, when he tolled me, remaining contents in cylinder are WATER. I have done all necessary, Shooed I knock consumer court? Please inform me. My mobile no. is [protected]. Thank you.

I am customer of HP gas (Customer no.641219)at narayangaon.HP dealer Shah Brothers Junnar DLR code [protected].The dealer had opened a counter at narayangaon through private agency .The supply of gas is very irregular.Door service is not provided to every customer.They change their system continuously without intimation.For getting one cylinder you have to be visit five-six times.the que is started at early in the morning it is not possible to evertbody to spend much time for such work.It is wastage of
time & money also.
Warm Regards
Prof B.R.Dhamale
[protected]
brdhamale@yahoo.com

I am also customer of Darashan gas agency, Kalwa, hindustan petroleum, every time we book the gas, the darshan gas agency staff says, that the delivery will took place after 10-12 days as there is strike of mathadi labours. We hearing this reason from last two months.
We want immediate action should be taken against this.

MY CONSUMER NO:610449,
I HAVE REFUSED THE GAS CYLINDER BOOKED ON 02/02/10 NO:24, WHICH WAS SENT BY YOUR AGENT:MHP GAS SERVICES (SHIBPUR-HWH.)ON 02/03/10

REASON BEING : THE DELIVERYMAN "MANOJ" WAS ASKING FOR "MORE MONEY " FOR GIVING CYLINDER AT MY DOOR.

WE ALREADY GIVE THE DELIVERY MAN "SIX RUPEES PER DELIVERY" CONSIDERING THAT OUR FLAT IS ON THE 5TH FLOOR, BUT DAY BY DAY HIS DEMAND IS INCREASING AND IF THIS IS ENTERTAINED THEN THERE WILL BE NO LIMIT ON DELIVERY CHARGES.

WE CONTACTED MHP GAS SERVICES AND THEY TOLD US TO PAY THE DEMAMDED AMOUNT IF WE WANT TO RECEIVE AT OUR DOOR AS THE GAS SERVICE PROVIDERS ARE AUTHORISED TO DELIVER THE CYLINDER AT GROUND FLOOR ONLY.

YOU ARE REQUESTED TO INFORM US WHETHER THERE IS ANY SUCH CRITERIA OF EXTRA DELIVERY CHARGES FOR OBTAINING THE CYLINDER AT OUR DOORS. PLEASE SEND US THE SCHEDULED CHARGES (IF ANY) TO AVOID SUCH CONFUSION AND RECEIVE GAS WITH NO CHAOS WITH THE DELIVERY MAN.

PLEASE ACKNOWLEDGE AT YOUR EARLIEST.

JAI KRISHNA BHATTER
CONSUMER NO: 610449
PHONE NO. [protected]
E-MAIL ID: jaykaybee@ymail.com

i m rohit godhwani from katni mp .i have booked lpg hpcl domestic gas home delivery on 2 of feb and then after having several complaints to katni gas service, their superior at jabalpur and their headoffice mumbai till now dated 7 of march i have not received my home delivery. hopefully if my complain mistakely works then, might i get my homedelivery in 2-3 months. anyway every human have 2 eat 2 survive and for this they need cylinder 2 cook however i have 2 manage this by purchasing cylinder in black. this is corruption not from the consumer but from the company itself. hpcl headowners if u r getting this plz contact me at [protected]

HP GAS KA TOLL FREE NOMBER CHAHIYE

The India's worst HP dealer is Valliammal Gas Agency, Pollachi, Coimbatore. They do all kind of illegal trades and they don't care about the legal customers. I am not sure the big bosses of HP know about it or not. To book the gas you have to go in person, because you can’t get their phone line. When I visited the agency the girls in the front office left the mouth piece on the table so when you call you always get the busy tone. They are the monopoly to Pollachi Taluk. The HP has to allow few more new agents or at least cancel Valliammals license and give it to some one else. (Valliammal is the name of a VERY BIG Industrialist’s relative so it is very difficult for HP to touch this agency). Therefore the HP can give an award to the agency. “The worst dealer of HP”. I am sure that no body cares about this posting. If some one cares please send some information on how we can make this agency to work normally and legally.

The agency which supplies gas does not answer the calls made for the booking. the nuber is constantly busy. tey have 2 numbers and one of the number is out of order and the other is busy. i have to personally go and book the gas every month. the attitude of the employees is not pleasant. i request immediate action. pleasee oblige.
agency: avinash enterprises
sri ram complex abbakka circle.
ullal.
mangalore.

I live in beawar (ajmer) Rajasthan. Service of HP is really ridiculous. They ask 21 days gap from previous delivery and supply cylinder after 20 days of booking. Means it takes atleast 41 days to come once you have received the cylinder. I think HP should withdraw its service and get retire. because it has no volume to supply in India. At the other side Indane is supplying gas easily with only one day;s gap. If it will be continued we must work together and to shut the company. I think the license that the person hold is also a subject of mafia. They say their employees to book the cylinder after two three days of the call if someone call loosely and dont ask for its booking no. which is very common in our small town. Even they sale the stuff in [protected] (in black market to several hotels and so)

sir,

my consumer no.612857 (bhaskar shetty) i have booked the gas onemonth back buttilldatenot received my gas(2nd connection). the present gas can get completed anytime. i am facing this problem from pastone year.pleasehelp me. my mob.no9866234580. theyhave comeoncebut aswego to office he has taken back and saidbook again. ifweare workingwhat todosir. i have already told them please provide gasafter 6in the evening or before 9.30morning or any sundays. they shouldalso understand the customer. whomcani beg every month for gas.Diwali isapproaching and i want to make sweets and this time no neighbours will also help me. pleasedo something at the earliest

to
the cust.care
H.p

sir, i have launched a complaint22.09.2008 for
gas.my consumerno.623361 till date i have no
recvd gas cilinder.now my privious cilinder is M.t.
ur services agency {bhayander(e) } ph.no is every time engage.so today i have no option for cook.kindly
tell me how what i can do.look this is festival season.
so, i am requsting u kindy inform to ur services agency for imdiate dly of gas cilinder.

with best regards...wasudeo kharche

we have taken new room in dombivali i want new conecction but gas buking will be closd.its very urgent for me i can not live in my room becuse agency not booking new connection

I also agree that the services of HP Agencies "Ganga Gas Enterprises Ltd.", Naveen Shahdara is very poor. I am trying to book my gas since last 2 days but the numbers provided by the agencies ([protected], [protected], [protected]) is alwasy found busy or not in working conditions. Can HPs senior people look after this and resolve the problem. I never faced a problem from any customer care in my life like facing from Ganga Gas agenceis. This type of people may be rejected by the HP people who are trying to exploid the reputation of the HP.

Be cause of the HP Gas also supplied to the Terrorist, Naxalites, and Anti sosials, criminals, Hotels, Welding work shops, Indrustrial sectors from the Home users supply they are unable to provide the Gas to the domestic consumers in time. I think All the Dealers, HP Gas Authority, Supervising Officers, Local Authority like Police, Vigilance Department, District Sivil Supply Authority, Brokers and Dalals are geting their sare ( Monthly Collection ) ( Hapta Basuli ) from this business, they are closing their eyes. It is require to form a Gas users Associassion and fight against this activities. Or a special Case should be filed at S.Court of India to regularaise this matter or to remove the responsible authoriries from their post and convict them under essential commodities act if any or H.P. should cancel the dealership of the concerned dealer.

Yes HP Gas serveice is really a curse to the consumers. This is really frustrating. They should be penalised for their black marketting which causes severe problem to the HP gas consumers. The concern dept should take strong action on the distributors.

Pathetic ###. That's the best I can about the HP guys. Freaky ###s, I have been trying to book a cylinder for the past 1 week and not a single son of a gun picks the call. Either the line is busy or no one answers the call. Worst of all there is nothing we can do about this. Feel like kicking these ###.

anantha Gas Agency manjeshwar kasaragod district it is dealer`s DADAGIRI, they are telling " go and complain to HP, Nothisg will happen"

Is it really ? In fact it seems that no one in HP looks after the customer grievance, there is no meticulas proccess to handle the complain, that`s why the dealers are comfortable, with their DADAGIRI and shor supply and black marketting, they are taking out the gas and sell outside with a premium price. What HP management is doing? R they sleeping?

Yes HP Gas serveice is a curse to the consumers. This is really frustrating. They should be penalised for their black marketting which causes severe problem to the HP gas consumers. The concern dept should take strong action on the distributors. I have "TWIN CITY GAS COMPANY" connection and they dont have any concern about their customers. Its goin to be 11 days i have booked for gas but no response. When called the phone rings rings and rings for ever, no one is there to respond to the customer call.

I am a customer of HP gas under agency with M/S Shivshanti Gas Agency - Dhankwadi, Pune ,Pin 411043 - State Maharashtra ( India), I am very much badly vexed with H P Gas distribution and really feel uncomfortable with Shivshanti gas agency from last 6 years. The booking system is so worst and badly handled by them. The telephone line is busy always and i can't book the gas. After some how booking when I manage to call for delivery these stupid people dont listen any thing & only they say every time that they will deliver it very soon but fact is that their very soon never comes & we really get unnecessary mental torcher. They also dare to say that you go wherever you want & complaint, we are not bothered about your complaint.

I have booked the gas on 01-02-08 after your 21 days of rule & today we are on 17-03-08 still after 44 days the agency is not in a position to give me gas or any proper answer. Now I have 2 cylinders and both are empty & I am facing lot many problems. My consumer no is 611964 & my waiting no is 28428 booked on 01-02-08.

I know how the govt agency function & how they are least bothered about their customer but still we are trying to weak-up them , leaving all our office work. Some one should be responsible to check/audit their agency records , their work then you can find how much they are doing work as per HP norms.

At last some one from local political will come in & will try to save the agency & that agency will keep on haressing the customers & this will be continued.

Kindly do something about the way in which you disburse the cylinders. Earlier on booking the standard answer was ' should arrive within 2-3 days' now its usually ' 8-9 days'. At times 14 days pass and they need to be remindede again.Those of us who have two cylinders alone are facing an acute problem.for approximately the last one year. This is absolutely ridiculous. In particular the Walkeshwar Gas servive, based in the Laxmivihar building is really lax in their service. When at all they answer the phone it's as though they are doing us a great favour. Instead of expecting us to patiently wait for the situation to improve mobilise yourselves and do something concrete to iimprove the situation!

I am a consumer of SINHA LP GAS AGENCY,DHANBAD(JHARKHAND).Everytime I book for gas,they assure me to deliver the same within 10/15 days.I am fed up with their services.Please advice me what to do to get my gas in time.I have got 2 cylinders.one is empty & the other one will become empty any day.My booking no is 20030 which is booked atleast 20/25 days ago.I'm waitingfor a prompt reply
Thank you.

Respected Sir/Mam,
I am living in Bilhaur that is located near to Kanpur
There is gas agency related to HP gas in KAKWAN road.Every time tere is problem when i wnat to take a new cylinder the owner every times tells us that cylinder is not available and He/She is shelling cyinder in black and charges more and more.
A normal person is not able to retrive the cylinder in nominal rate.and some times Lathi chare is performed by them on the Public.
So i am requesting you Please take necessary action on owner of the company

It's truly a very disgusting system of Gas booking. And most surprisingly HP Gas dealers are also not very dependable. They always have an attitude to cheat customers at first chance.

I am very much vexed up with HP Gas and really feel uncomfortable with gas. There is always shortage for gas cylinders. And the booking system is so worst and badly handled. The line is busy always and we can't book a gas for 2 days till we get the line. And after you book, the delivery will take at least 15-20 days. I have booked gas for 10 days and no response as yet. I have 2 cylinders and both are empty with stupid rules of HP gas services. This service providers are a big failure. Not only me, wherever HP users are using their service, they are facing inconvenience... That is the future of HP Gas...

Similar problem faced by me also, here at NOIDA, by M/s Narendra Gas Agency, it is dealer`s DADAGIRI, they are telling " go and complain to HP, Nothisg will happen"

Is it really ? In fact it seems that no one in HP looks after the customer grievance, there is no meticulas proccess to handle the complain, that`s why the dealers are comfortable, with their DADAGIRI and shor supply and black marketting, they are taking out the gas and sell outside with a premium price. What HP management is doing? R they sleeping?

I am very much vexed up with HP Gas Agency "GANGA ENTERPRISES". The booking system is so worst and badly handled. The line is busy always and we can't book a gas for weekst till we get the line. And again they will say book the gas on another number or will say this not the number for booking. After you book, the delivery will take at least 3-4 days. I have not been able to book gas for 10 days as no one is ready to book a refill. I have 2 cylinders and both are empt. This service providers are a big failure. Even when contacted the employer he also passed on numbers of those who have not booked the gas.

I am a senior citizen and a widow living with my daughter and it is so difficult to go personally make humble requests for a service which should be rightfully given to us

Complaint regarding L.P.Gas Supply by M/S. Anantha Gas Agencies Manjeshwar Kasaragod District Kerala State
We would like to bring to your kind information that the public is inconvenienced by the following acts of aforesaid gas agencies for proper action.

1. Grave Irregularities in supplying refilled cylinders booking numbers are not being issued immediately and are being issued after two days of booking.
2. There are consumers who have not received the refilled cylinders even after two months of booking.
3. The consumer gets the reply from the owner of the agency that there are more than 10000 connections and they are being supplied with only 5500 cylinders.
4. Booking numbers does not tally with the delivery of cylinders. Cylinders are being first supplied to the consumers who have money power and muscle power with voice power.
5. The rate per domestic cylinder is being collected from rupees 310 to 350 rupees for the regular supply even if the rate fixed by the government is rupees 303.75.
6. In order to keep secret irregularities in delivery, bills are not being issued to some of the customers at the time of delivery.
7. There is difference in the weight of gas cylinders mentioned in the cylinder, no scale is being installed on the delivery van for verification. When enquire they are giving arrogant reply, that if u want you bye.
8. The telephone of the agencies is always seen engaged during the booking hours. And getting rash reply from them if the lift the receiver.
9. On enquiry of any information the consumer will get the reply from the agent that we are here for business and not for the prosperity of the customers.
10. No additional cylinders are being issued even after two years of receiving gas connections. The customer has to some how manage with the single cylinder.
11. Customers are forced to buy the stove by the dealer while availing new connection.
12. if anyone asks for details is being threatened of dire consequences

Secretary
consumer society manjeshwar

As H.P is a government company their attitude is like that only. When I given a complaint in their web site. They never understand the customer's point of view. One day will come like the telephone era where the private companies strongly come to the market. That time they will wake up.

The quality of Petrol provide by the Kapileswar Filling Station, AT/PO-Duburi, Dist.-Jajpur, Orissa, is very very poor so that it shows 40 Kmpl where as at other Petrol Pumps it shows 70 Kmpl.
The Petrol smells like kerosine. Request for surprise visit and necessary action at your end. Thanking you.

I m a customer of hpcl. I m live in Etah (UP). My disturber’s name is sardar gas service.

I and many other customer are also facing delivery problem in my city because the owner of agency does not live and not come at the agency .so The gas supply is more then worst in condition. Already 18 days completed of booking and person still the is saying that it will take 10 more days to deliver the cylinder. The agency man blacked 2/3part of gas which reaches in city and get 50to150 rupees every cylinder .customers have already complained two times in DM and HPCL. Then some days everything right but now again same problem. The behavior of agency is very rude and Totally failure in customer satisfaction.

I am very much fed up with HP Gas and really feel uncomfortable with gas. There is always shortage for gas cylinders. And the booking system is so worst and badly handled. The line is busy always busy. And after you book, the delivery will take at least 10-15 days. I have booked gas for 10 days and no response as yet. I have 2 cylinders and both are empty with stupid rules of HP gas services. This service providers are a big failure. Not only me, wherever HP users are using their service, they are facing inconvenience... That is the future of HP Gas...

Even after my last complaints (REF# [protected])in early August, I have been still having a sever problems for not having the refill cylinder in time. I dont understand why this shortage is being with HP only. Nowhere else it is being experienced by other consumers. Moreover, it is so strictly spoken that a consumer will get one cylinder / month irrespective of have a single / double cylinder facility. Providing services for such an essential commodities should be much more pragmatic towards the need of the customer rather excusing the supply. I would request again to put attention in the regard and resolve the problem as soon as possible. It going ridiculous.

I strongly agree with above comments. I am trying phone number of Manjit Gas, gurgaon for the last 5 days but they are not picking up the phone at all. Even worst, I am asking for an additional cylinder from the last 5 months and every time they are asking me to contact next month. Is this the future of HP Gas?

I am a customer of H.P. domestic Gas. The distributor is M/s Brij Gas Agency, nirman vihar, delhi-92, ph no. ph no. [protected], [protected], [protected].

The distributor is not supplying the cylinder in time. I have booked for refill on 14-10-2007. Till date [protected]) I have not received the cylinder. The distributor is harassing the customers.

H.P. should cancel the dealership or instruct the dealer to supply the cylinder properly/in time.

Brijmohan Singh
Consumer number is. 616525
Phone number is [protected]
A grieved customer

I live in Coimbatore. The service is even worse. First of all the booking is accepted only after 30 full days from the date of delivery of last cylinder. Then delivery is done as per the whims and fancies of the agency, i.e. anything between 12 to 15 days. So, in toto one gets a cylinder only after 45 days. This is ridiculous isn't it? What solution do HP authorities have for this kind of problem?

Booking system at Mira Road HP Outlet near Snehanjali is so worst and badly handled. The line is busy always and we can't book a gas for 2 days till we get the line. And after you book, the delivery will take at least 15-20 days.

Something should be done towards this urgently as services are getting horrible day by day.