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Hindustan Petroleum / Shortage of gas, delay in delivery!

1 India Review updated:

I am very much vexed up with HP Gas and really feel uncomfortable with gas. There is always shortage for gas cylinders. And the booking system is so worst and badly handled. The line is busy always and we can't book a gas for 2 days till we get the line. And after you book, the delivery will take at least 15-20 days. I have booked gas for 10 days and no response as yet. I have 2 cylinders and both are empty with stupid rules of HP gas services. This service providers are a big failure. Not only me, wherever HP users are using their service, they are facing inconvenience... That is the future of HP Gas...

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Comments

  • Pa
      9th of Feb, 2007
    0 Votes

    Similar problems faced by me also.

  • Ts
      13th of Mar, 2007
    0 Votes

    Yesterday I had a gas leakage with my new cylinder, try to reach the customer care. They had given one more no. but she told me it is not possible to comedown today, that is around 09:00PM. If they are so reckless towards the customers how we can sort out our problem. I went to my gas agency in the morning today and given the complaint. They came to my home in 1hr time and checked the cylinder and replaced with a new washer.

    This a serious concern about the Customer care. If there is any problem with related to leakage of Gas, they need to resolve the same at the earliest.

  • Ru
      16th of May, 2007
    0 Votes

    I am a customer of Valliamal gas agency, pollachi, coimbatore district, Tamil Nadu. I am very much badly vexed with H P Gas distribution and really feel uncomfortable with gas. There is always shortage for gas cylinders. Also the booking system is so worst and badly handled. The line is busy always and i can't book the gas. And after booking, the delivery will take at least 20 days. At present, not yet received after booking 29 days. I have 2 cylinders and both are empty with stupid rules of H P gas services. This service providers are a big failure. All H P users are facing inconvenience at pollachi that too only in valliamal gas agency.

  • Nv
      18th of May, 2007
    0 Votes

    I am, residing in the Anushakti Nagar area and our HP Gas agency is Anmol Enterprises. For the last one month they are not supplying gas cylinders in the door delivery of the consumers making them plenty of difficulties. On inquiry we came to know that the delivery boys are on strike. The agency is not making any effort to call off the strike. The agency's behavior is too harsh to customers. They are putting off the telephone lines. You are well aware that the Anushakti area is consisting of BARC and Naval establishments and this kind of arrogant behavior of the agency is putting immense difficulties to the consumers.

    I will be greatly obliged if you can take urgent steps to give justice to the consumers.

  • Ra
      19th of May, 2007
    0 Votes

    Bhagwan filling Station Sec-16, Rohini

    Somebody is mixing carosin oil in Diesel,from last few days, because i am a regular costumer of this station, but from last 08 days i have some problem in my commercial vehicle, my one vehicle is standing at telco work shop, the engineer says due to some mixing of carosin oil vehicle is missing. And may be possible some problem in Engine.

  • Ma
      24th of May, 2007
    0 Votes

    I do agree with the above complaints... the phone booking system is disgusting... lines are always busy:(

  • Ve
      12th of Aug, 2007
    0 Votes
    Hindustan Petroleum - Poor service!
    India

    I put 8 liters of petrol from the Hindustan Petroleum company-owned-company-operated outlet at Auto Care Centre, Plot No. 21, 53 & 54, Survey No. 73, East Marredpally, Secunderabad-500026, Andhra Pradesh. they delayed very much in giving me the bill i requested for, making me run around from one attendant to another. They gave the bill after jeering at me for having run around from one person to another. I complained to the manager, but he did not reprimand the staff. O tried to complain on their website only to find that it doesn't open.

    Beware!

  • Av
      22nd of Aug, 2007
    0 Votes

    I thought I was the only one facing these issues. I completely agree with the poor customer service provided by HP. There is always shortage of gay cylinders. In Gurgaon, for last 10 months the DBC (Double Bottle Connection) in not being provided. On top of it one has to wait for a week for delivery post booking.

  • Mr
      24th of Sep, 2007
    0 Votes

    I always have to face a lot of problem for booking, & after booking the delivery of gas to my place.
    i am not at all satisfied with your service of badal agency in navi-mumbai.
    my consumer no is -612974.
    i have a request that you please take care of the delivery activities & the phone of your agent is always busy.
    please do some strict actions about these not so worthy services.
    many of our neighbours are also unsatisfied with your service.
    i have booked gas on 31-08-2007, but not received my cylinder.
    i am facing a lot of problem, please take necssary actions.

  • As
      28th of Sep, 2007
    0 Votes

    I am a customer of Valliamal gas agency, pollachi, coimbatore district, Tamil Nadu. I am very much badly vexed with H P Gas distribution and really feel uncomfortable with gas. There is always shortage for gas cylinders. Also the booking system is so worst and badly handled. The line is busy always and i can't book the gas. And after booking, the delivery will take at least 20 days. At present, not yet received after booking 34 days. I have 2 cylinders and both are empty with stupid rules of H P gas services. This service providers are a big failure. All H P users are facing inconvenience at pollachi that too only in valliamal gas agency.

  • Ge
      1st of Oct, 2007
    0 Votes

    With due regards I would like to informed, I am customer of Ninad HP Gas agency, Bandra mumbai about your worst service. It’s so worst that I cannot tolerate now, so I am writing you the details:
    I had booked gas cylinder & complaint through Tonal Service No. 12665 as per below mentioned date.
    Booked Date Booking Nos. Complaint No.
    31.08.2007 26 No. -
    10.09.2007 03 No.
    21.09.2007 68 No. 10 No.
    26.09.2007 - 05 No.
    29.09.2007 - 02 No.
    After that so many times I had contact service center, the service executive every time promise me that it is process & we had already sent to you residence, delivery man is in your area only, find out the delivery man, we had already informed to delivery man he will coming in the afternoon and if I had again contact than they will said that will send we in the evening.
    Finally when I had contact on Saturday 29th September 2007 in the morning your executive promised me that he will send in the afternoon, but when the delivery boy has not come in the after again I had contact to the service centre, again your executive promise me that he will sending in the evening & card already handover to delivery boy. Keep some good customer service executive, which can satisfy the customers query.
    So I want to inform you before taking action, I will give this article in all leading newspapers and I am forwarding this case to consumer court, be ready for that, otherwise it will spoil your company’s name and fame.

  • Ro
      2nd of Oct, 2007
    0 Votes

    Manjit Gas agency is harrasing their customer in gurgaon like anything
    They do not pick their number at all
    please do something

  • Ra
      3rd of Oct, 2007
    0 Votes

    I am from koviapudur. i am in need of nearby kovaipudur HP Gas agent phone number

    kindly do as early as possible

  • Mu
      13th of Oct, 2007
    0 Votes

    I'm from Bhattu Haryana, our distributor is very good man and good service!

  • Ro
      16th of Oct, 2007
    0 Votes

    I am a consumer from Gurgaon, I have been trying to book for a gas cylinder from last Saturday that is 14 of October. The dealer MANJIT GAS has not responded all these days. They never seem to pick up their phone for the telephone booking facility. Please help asap.

  • An
      17th of Oct, 2007
    0 Votes

    I am also facing same problem. The gas supply is more then worst in condition. Already 10 days completed of booking and still the person is saying that it will take 10 more days to deliver the cylinder. VERY VERY WORST Condition HP Gas. Totally failure in customer satisfaction.

  • Pr
      22nd of Oct, 2007
    0 Votes

    Booking system at Mira Road HP Outlet near Snehanjali is so worst and badly handled. The line is busy always and we can't book a gas for 2 days till we get the line. And after you book, the delivery will take at least 15-20 days.

    Something should be done towards this urgently as services are getting horrible day by day.

  • Ms
      23rd of Oct, 2007
    0 Votes

    I live in Coimbatore. The service is even worse. First of all the booking is accepted only after 30 full days from the date of delivery of last cylinder. Then delivery is done as per the whims and fancies of the agency, i.e. anything between 12 to 15 days. So, in toto one gets a cylinder only after 45 days. This is ridiculous isn't it? What solution do HP authorities have for this kind of problem?

  • Br
      24th of Oct, 2007
    0 Votes

    I am a customer of H.P. domestic Gas. The distributor is M/s Brij Gas Agency, nirman vihar, delhi-92, ph no. ph no. 01122420585, 01122420584, 9891956351.

    The distributor is not supplying the cylinder in time. I have booked for refill on 14-10-2007. Till date (24-10-2007) I have not received the cylinder. The distributor is harassing the customers.

    H.P. should cancel the dealership or instruct the dealer to supply the cylinder properly/in time.

    Brijmohan Singh
    Consumer number is. 616525
    Phone number is 9818078444
    A grieved customer

  • Ad
      25th of Oct, 2007
    0 Votes

    I strongly agree with above comments. I am trying phone number of Manjit Gas, gurgaon for the last 5 days but they are not picking up the phone at all. Even worst, I am asking for an additional cylinder from the last 5 months and every time they are asking me to contact next month. Is this the future of HP Gas?

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