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2.6 36 Reviews

Hilton Hotels & Resorts Complaints Summary

14 Resolved
22 Unresolved
Our verdict: Engaging with Hilton Hotels & Resorts, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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Hilton Hotels & Resorts reviews & complaints 36

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11:31 pm EDT
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Hilton Hotels & Resorts Advance Purchase

State of Vermont was declared a major disaster on July 14th, 2023 (FEMA-4720-DR) due to severe storms and flooding. The event I was planning on attending August 10-12th was cancelled. I called and sent an email to customer Hilton Customer Service. Never did I receive a response to my email, Customer service gave me the following options over the phone.

1. Pay another $50 to change the dates for the event next year. The dates are still unknown at this point in time, so that was of no help.

2. Explained VT was declared a major disaster by FEMA, Hilton response was sorry we don’t have anything noted about that.

To add more of an insult, I received an email on check-out day. Thanking me for choosing Hilton and hope I enjoyed my visit. I NEVER CHECK IN. Then I got another email for their parking fee!

In order to save 10-20 bucks on the room, I lost $400 all because I used ‘Advanced Purchased’ Natural Disasters don’t count. Hilton, You should be ashamed.

Desired outcome: Complete Refund

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3:05 pm EDT
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Hilton Hotels & Resorts - Purchaser's acknowledgement of additional benefits document.

Time share contract is not able to be used/access due to Hilton not applying my additional benefits as stated at time of purchase. We were promised on paper to get credit of 608 dollars for Fees during the first year use. We purchased 8/28/22. We would not be able to use timeshare due to the timing of purchase and length of time it takes to go through...

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7:06 pm EDT
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Hilton Hotels & Resorts Items removed from the room by cleaning staff.

Stayed at Homewood Suites in Plymouth Meeting, PA 19462
I regularly travel for work, and like this brand because of in room hot plate for boiling water to make my own roasted coffee.
July 25-28th Tuesday - Friday room 224
Confirmation # [protected], [protected]
Booked one night for the 25-26,
Then booked 2 additional night for 26-28th, before I arrived.
This separate booking likely created the problem.
When I came back from my day on the 26th my card no longer worked and when it got resolved I found all of my items had been removed from the room.
Then calling the manager I was asked to look in the closet where I found my bag, but many of my other items were still missing.
There was much talk about how it happened and that my items would be replaced.
No one ever called to follow up with me, and I finally spoke to the GM in person (AnnaMarie), she was aware of it and asked for an itemized list, that she would gladly reimburse me for them.
I sent the list by email, I've called, no response ever came.
I then filled a police report # p23436153.
If this goes unresolved, I will pursue a civil case.

Desired outcome: I expect to be reimbursed for my removed items$224.00 totalAeropress Coffee Maker 39.001Zpresso Q2 Grinder 109.00YETI MUG 45.00Roasted Coffee 12.00Toothpaste 3.00 Travel Bags 12.00

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11:29 am EDT
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Hilton Hotels & Resorts Bed bugs big time bad customer service

I stayed at Hill Country Hilton in San Antonio and had bed bug bites all over my body the next day. There is no other place that I could have gotten the bed bug bites. I stayed in my hotel room from about 1 PM to 6 AM the next morning, went to a meeting at the Marriott and drove back home. I do not have any bed bugs at my house now or at any other time in my life. I did not get my whole body bit by bed bugs in my car either.

I have tried contacting guest services, the hotel management, and everyone else about this issue only to be told there were no bed bugs in my room. However, the hotel management admitted to having recent bed bug issues. The manager even confused me with another person that had bed bug issues. Everyone I have talked to has agreed that something very wrong is going on here. I am so upset about how I have been blown off by this hotel's management from the beginning and did not receive an apology until the opportune moment to blow me off. I am hoping that someone in this organization can acknowledge this issue as people do not just get bed bug bites out of nowhere.

I will keep on writing letters and calling everyone I can until I get a better response from this organization. I will also make it my mission to tell everyone I can my version of what has happened in this hotel. All I wanted was my money back for the harm that was done to me. I do not think it is too much to ask for.

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9:02 pm EDT

Hilton Hotels & Resorts Hotel stay at Hilton Garden Inn in Midland, Texas(2023) & Hotel stay at the TruBlu/Homewood Suites in Round Rock, Texas(2022)

My husband and I stayed at the Hilton Garden Inn in Midland, Texas May 19th through the 21st, 2023. We were visiting our daughter and son in-law and grandchildren. Our oldest granddaughter was going to stay with us so we reserved a room with two queen beds. When we arrived on the 19th everything was great until we checked our beds for bed bugs.

Considering the previous year when we were visiting our Son and daughter in-law in Hutto, Texas but staying in Round Rock,Texas(TruBlu & Homewood Suites were two connecting Hilton Hotels). We typically stay in Hutto, Texas when visiting our son and family but unfortunately the Hilton Garden Inn in Hutto, Texas was completely booked for those days we wanted to stay.

Needless to say our life altering experience from the stay in Round Rock, Texas came home to our brand new home and into our brand new bed. We did not realize what the issue was until two months later when we realized we had bed bugs, keep in mind we had never ever had this issue before and we have stayed in Hilton Hotels for years! We have stayed in the same Hilton hotel in Madison, MS for the past 17 years on our way to the beach in Destin, Florida. We spent over $7,000 having to get rid of them and the company we used brought Blowing Heater Fans into our brand new home and we had to remove many of our items in our home so they wouldn't be ruined and purchase another bed among other items we had to dispose of just for the sake of not having another issue.

The precautions we took in Midland, Texas were definitely warranted and when we lifted up each mattress we were absolutely disgusted! The first mattress that my husband and I were going to sleep on had candy, blood from a tampon that we found among other types of food! The other bed our granddaughter was going to sleep on had a fresh pee stain about the sized of two footballs. All the housecleaning did was flip the mattresses in hopes no one would notice! I went down and spoke to the manager that was on duty and he called the Head houscleaning lady that took care of cleaning that floor that particular day. They both came up to the room and when we flipped both of the mattresses over and showed the manager & Head cleaning lady and she said "You know this issue is above your paygrade, meaning the manager and this is all we have to work with regarding the mattresses. The head cleaning lady completely through her manager under the bus, another response she made was "these are the only mattresses we have and we just have to flip them over and be done with it considering we never get any new ones if we have problems"!

My husband and I were absolutely disgusted and appalled at what we saw and heard from management. The manager asked the Head cleaning lady if there was any room that had brand new mattresses and she said there was only one on that same floor. We were very reluctant to stay but most of the hotels were completely booked and we were only staying two days. The manager told my husband he would reduce our nightly room rate for which I was furious, but Instead of saying anything I would just make a complaint.

I would have written this complaint sooner but between my sister and I we have been helping take care of my dad who is 80 years old and has been diagnosed with terminal prostate cancer so needless to say it's taking me a bit to write this complaint.

Keep in mind we have enjoyed staying at the different Hilton brands over the years including different family members but Round Rock, Texas and Midland, Texas definitely will be the last time. I am a travel agent and I will not be booking any customers or family members at Hilton brands any longer. Plus, this same complaint will be placed on every Social Media outlet including TripAdvisor etc.

I really hope I receive a response from your company considering that is the least you can do for my husband and I.

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5:20 pm EDT
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Hilton Hotels & Resorts Hilton hotels Stay

Regards the issue, we ended up checking in at the hotel after 6PM in the evening, due to the following issues:

1. The room provided to us for check in was already occupied by someone else. We entered the room to find out that people are already inside. This was embarrassing and invasion of privacy for the customer. Seems like a risk checking into hilton going forward as the same might happen to me and someone might invade my privacy.

2. When the room changed, we checked in, only to see that the bedsheets and pillow covers were not changed. There was cleaning equipment right outside the door of the room.

3. We were then moved to a third room after 4 hours of [censored] service at the hotel.

This was the worst experience for me and my wife ever. Hope that provides you with enough details.

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7:44 am EST

Hilton Hotels & Resorts Far too expensive for service the hotel offers

Pro:
Very clean hotel and rooms.
The best slides ever.
Contra:

We have been travelling a lot. We tend to do 4 sunny vacations a year. I usually don’t write reviews, but in this case, I felt one was needed very badly, because this was our worst experience ever in 5-star hotel.

First of all, I have to mention that we paid extra for Premium package!

Despite that we paid 12.000 € for 12 days staying in the hotel, we have to pay extra for Christmas and New Year’s Eve – aprox. 100-120 €/per Person each dinner. An additional 150 € for Champagne. Normally we’re OK with additional paying, but in these cases Christmas and New Year’s Dinner ended at 9:30 p.m.!

What made as the most unsatisfied was that we asked on the reception where it will be the best New Year’s Party and they said that on the beach. And we paid for it, and it ended too fast. But the real New Year’s Party was at the pool afterward, and for that we had to make another reservation. Unfortunately, nobody explained us before! And we weren’t only unhappy ones that night!

We had to wait in a line for almost every meal for 10–20 minutes Also the food wasn’t something special. We’ve eaten much more tasty food in other 5-stars hotels in the world.
There is a real issue with finding sun loungers on the beach and pool. Not just that. The most sun loungers were broken. Also on a Premium beach.
On the beach was very loud because there is public beach beside hotel’s beach. Also, at the night music from nearby domestic village is very loud. On some days you cannot sleep properly.

Everywhere there were security guards, and many of them looked and behaved like soldiers. On the beach, there had to be also security guard with dangerous dogs because of drunk and pushy locals nearby. Security guards should make tourists pleasant and peaceful but, in this hotel, it was opposite to that feeling.

It is also the question of how clean the sea because of nearby village is. Everything from the houses and locals nearby goes in the sea. You can smell the ammonia.

Desired outcome: Please partly refund of money

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1:29 pm EST

Hilton Hotels & Resorts Please refund

I made a hotel reservation online on 1/21/23 I wanted a room for 1/22/23 when I received confirmation online it was for 1/21, I made multiple calls to them and said I needed reservation for 1/22.

When I called reservation # they told me to call Hotel directly as they may change date I did and person at hotel said that the reservation could be changed I called them back and they said they could change the date, but I would still be charged for 1/22 as well as 1/23.

I found this experience with Hilton as despicable they charged me $256.66 for a room I never slept in and they were totally indifferent to the mix up of registration dates and offered no help. Reservation number R3963884183.

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1:49 pm EDT
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Hilton Hotels & Resorts Hotel reservation

When booking a room in Miami at Hilton Miami Blue Lagoon, on Hilton Hotels web page, we received confirmation from the Hilton website that our room was reserved and we also had free cancellation due to being Hilton honor members, but when we called the hotel 24 hours in advance to cancel we were told we booked thru a third party and had to cancel through them. We were told we booked thru GetARoom, which we didn't, so after getting the number from Hilton we called GetARoom and told them we needed to cancel. We were given a cancellation confirmation number but unfortunately after pressing several people over several months it turns out GetARoom never informed Hilton and therefore Hilton would not refund our money. We have reciepts and confirmation that we had FREE CANCELLATION to no avail and neither company will acknowledge our complaint.

Desired outcome: Total refund on free cancellation

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8:17 pm EDT

Hilton Hotels & Resorts room

Reserved a room with a king bed and a pull out couch because there were three of us . We got a confirmation for said room, but when we arrived Saturday they said the room that was available only had a king bed. My 43 year old daughter ended up sleeping on the floor! W e requested a roll away but they said a rollaway would not fit into such a small room! Having paid $300.00 for the night, I expected way more from Hilton Hotel. Extremely disappointed! Very hesitant to stay at any Hilton Hotel ever again!

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11:29 am EDT
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Hilton Hotels & Resorts Deceptive promotional vacation

I filed a complaint with Consumer Affairs and the BBB following my recent experience with Hilton Hotels.

As a Hilton Honors member, I was solicited and purchased a promotional Hilton Grand vacations 2-night, 3-day stay in Park City, UT. I made my purchase and was told at the time of purchase to call back to book my stay. The terms of my purchase were $200+ tax for 2 nights, 10, 000 Hilton points, and a $200 gift certificate to use for another Hilton stay in return for attending a 2-hour sales promotion.

On the sales call, I requested that I be permitted to book in February due to the favorable snow conditions that time of year. I was not at any point told that there would be additional charges for booking that time of the year. After purchase, the sales associate when through a long, scripted statement of the terms and conditions, which were to include a clause of “additional charges may apply”. There was no mention of under what condition additional charges may apply, or what the dollar range of those charges might
be.

I called recently to book my trip in February, and was told that I would be charged an additional $100 for booking during “peak season”. This is abhorrently dishonest not to disclose this charge at the time of purchase. It is a violation of consumer protection laws that I was not given the opportunity to make an informed decision about my purchase. Blanket statements such as “additional fees may apply” are not an appropriate disclosure of the fees associated with purchase.

This is all beside the fact that this is simply dishonest of the Hilton Corporation, and is a risk to its reputation if it continues to deceive its customers. I have contacted Hilton Hotels and await their response.

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2:51 pm EST
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Hilton Hotels & Resorts this hotel is a rip off

i booked a room with Hilton Hotels directly for feb 22 weekend the room was not cheap it was in the city so i expected that however no one said anything to me about a parking charge. i have stayed at hotels all over the world and i have never been charged to park as a guest much less $47.00 for 1 night parking. not only is this a rip off but after paying the hotel to park in their parking lot that was way away from my room where i had to go thru a building just to get to the building my room was in i found out right across the street from the main entrance was a public packing lot. this parking lot not only was way closer to my room it was also $15 a night cheaper. when i checked out i asked why they were so much more? the man was very rude and said "its the city you could have parked next door" and i told him i would have if i would have known it was there. his reply was " o well have a nice day NEXT PERSON" i would never stay here again nor would i ever recommend to anyone to stay here.
Hilton Hotels this is not how you do business!

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Idocare
Washington DC, US
Mar 01, 2013 2:39 pm EST

I pay for parking all the time at Hotels. You must not stay at Nice hotels.

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Hilton Hotels & Resorts job enquiry

want toknow that this mail is true or fraud?
Corporate Office - physical address
1170 Spring Street, Elizabeth, Nj, New York U S A
[protected]
Tel +[protected]
Website: www.hiltonhotels.webs.com
Email: hilton.[protected]@usa.com
JOB OFFER LETTER:
Dear Applicant Congratulation………..VIPIN KUMAR

1.0: There will be no interview since this is manpower job where anybody is fit to work excepting at the health and management sector where the Company required at least first degree /diploma holders in job related.
Through the curriculum vitae/resume of contacted expatriates recommended for the project. Congratulation you have found qualified as one of the expatriates to resume work as soon as possible. A copy of your APPOINTMENT LETTER has been forwarded to our Lawyer ROBERT WATSON in U.S Embassy High commission New Delhi India.

1.1: DATE OF RESUME YOU ARE REQUESTED TO RESUME WORK IN THE OFFICE ON 02/29/2013

2.0: JOB LOCATION 1170 Spring Street, Elizabeth, Nj, New York U S A

2.1: JOB TITLE/DESCRIPTION: COOK-(JOB CODE NO-QRT76/KSJ1674)

3.0: WORK PERIODS:
Mondays to Friday, with break period between 12.00: noon to 2.00pm. Expatriates are entitled to a one (1) month paid home leave.

3.1: SALARY INDICATION:
Monthly Salary of $6, 500 U S D (Salary can be transferred to any Bank or Country of your choice and all transfers must be made in conformity with the existing tax situation in America.

3.2: ALLOWANCES:Hazard/Inconveniences allowance, 10% of Basic salary.
Entertainment allowance? 10% of Basic salary
All allowances are paid weekly and locally in USD. Equivalent at the existing exchange rate.

4.0: PAID HOME LEAVE:
All expatriates are entitled to a one (1) month paid home leave, which can be taken once at a time or two (2) weeks apart one different period.
All expatriates shall be entitled to a leave allowance (in USD$) of an additional 100% percent of their basic salary.
Free to and free tickets to cover the span of their home leave.
* **********No allowances on leave period

5.0: SAFETY AND SECURITY:
Safety and Security of personnel Local/Foreign) and Facilities on Job Locations and Communities are not small issue, and have been seriously considered to ensure and assure hitch free operations.
All operations on Job Location are designed to adhere strictly to the Health Safety and Environment (HSE) Policy as applicable in the job location.
All expatriates are entitling to a free and mandatory safety courses on Job Locations to be delivered by qualified safety and environment experts.
All safety wears shall be provided by the Company at Job Locations e.g. Gloves, Shoes, Shirts, etc. at applicable in the job location.

6.0: MEDICAL/HEALTH SERVICE FACILITIES AND INSURANCE PLAN FOR FAMILY:
All expatriates shall be entitled to a comprehensive health care service, which are to be administered by Medical Experts on Job Locations.
In a case of emergency situation, an expatriate will be flown to his/her home country or any country suitable for the best medical attention.
This decision can be influenced by the findings of the Company's medical experts, unless the expatriate in question states otherwise.
After three months of service all expatriates will be entitled to a Health Service Insurance Plan (HSIP) for family. The Health Service Insurance Plan is designed to cover only three (3) members of your family.
The Health Service Insurance Plan (HSIP) allowance can also be paid to the expatriates at the rate of $1000.00 per family member per month ($2000.00 per month) which can be transferred on monthly basis without being subjected to tax.

7.0: FEEDING AND ACCOMMODATION:
Accommodation and feeding shall be provided for all expatriates by Company.
All cuisine (Intercontinental/Continental) will also be provided.

7.1: TRANSPORTATION:
An official vehicle shall be provided on 24 hour daily basis to all expatriate for local transportation.
A round trip flight ticket to cover the span of your contract engagement will be provided and delivered to you on the completion of your relevant travel documents and
Immigration particulars.

7.2: ADDITIONAL SERVICES:
Recreational/Sports Facilities shall also be made available at the disposal of all expatriates with no expenses to be incurred.
Laundry and Dry Cleaning Service will also be made available to all expatriates by the Company laundry and dry cleaning unit.

8.0: TELECOMMUNICATION/INTERNET FACILITIES:
There are standard telecommunication facilities and internet services at the disposal of all expatriates, and same shall be accessible to all personnel (Local/Foreign) without any charge or expenses to be incurred.
Cellular Phones can be obtained by expatriates from the Local dealers/Service Providers in U.S, but must be used in accordance with the safety regulations on Job Locations.

9.0: FAMILY STATUS ARRANGEMENTS:
Family status arrangements can only be applied after at least three (3) months of service. The Application of family status arrangement indicates that an expatriate will be entitled to a free visa and air fare for his wife or Spouse or any other family member which is to be provided by the Company through the Travelling
Agency/Consultant.
Expatriates who intend to travel with their wife/spouse within the first three (3) months of contract engagement will have the cost of visa and air fare being borne by them and can only be reimburse after three (3)months of service.

10.0: INTERVIEW:
There will be no interview since this is manpower job where anybody is fit to work excepting at the health and management sector where the Company required at least first degree holders in job related.

10.1: Interview on arrival is designed to facilitate a cordial relationship between expatriates and firm as well as the organizational structure with respect to the project scope. Interviews are also designed to ascertain claims on working experiences and academic/educational qualifications, and should any claim be found wanting the affected expatriate would be deported and such done in conformity with the legal provision? Among reasons for interview on arrival is to establish expatriates area of interest considering the project scope in order to facilitate an efficient division of labour on Job Locations with respect to the organization structure.

10.2: Only expatriate who are satisfactorily committed with their genuine interest and ability to travel established will have their information sent to the U.S
Embassy to enable them meet with our representatives for the necessary assistance before they embark on travel for the commencement of work.

11.0: CLAIMS/ENTITLEMENTS:
All expenses incurred in relation to this Job/Contract Engagement Process are liable to reimbursement within 72hours on arrival. Such expenses include cost of obtaining medical certificate, Immunization/shots in the case were an expatriate gets such service from a special or personal doctor. Cost of obtaining Job Contract Engagement papers and Travelling Documents. Cost of transportation to the embassy on the date of appointment if found satisfactorily committed.

A prove of payment in form of an official receipt will facilitates a prompt reimbursement of all claims/expenses. With respect to the expected time line of the project take-off ensure the processing of all travelling Document/immigration particulars etc. in record time.

If the conditions stated above are acceptable to you, you are hereby directed to contact the embassy through Lawyer, Robert Watson for processing of your relevant documents/immigration particulars to facilitate your travel to U.S.A. for commencement of work.

VISA/WORKING PERMIT PROCESS:
HILTON HOTEL U S A, have mandated a reliable LAWYER who is working Under U.S, Embassy New Delhi India to assure immediate visa processing for all appointed applicant coming from China, India, Pakistan and UAE round the Asia to avoid delay causes by visa processing.
You are hereby advice at this stage to contact, Lawyer, Robert Watson {via email) BY sending a scan copy of your international passport and 2 photo ID for processing of your contract engagement papers review and endorsement before commencing the procurement of your relevant travel/immigration papers to enable us ascertain your commitment to the project take-off. Due to the sky-scraping number of applicants that we have on our database, all appointed applicants are given seven (7) days to comply with every requirement demanded by LAWYER ROBERT WATSON in U.S Embassy to get their VISA.
All employee that are unable to meet the seven (7) days deadline given will automatically be disqualified with all personal information deleted from our database for employment.

Urgently, Contact the Lawyer via e-mail or by phone using the contact details bellow for processing of your visa:- Attn-please make sure you follow his instruction to avoid delay of your visa
Lawyer: Robert Watson.
Tel: +[protected].
Fax: +[protected].
E-Email: [protected]@yahoo.comVISA/PERMIT DEPARTMENT U.S.A High Commission Embassy
Shantipath Chanakyapuri, 110021. VFS Office in New Delhi. India.

You are responsible for your visa fees while HILTON HOTEL LTD. Is responsible for your air-Ticket? Air-Ticket will be send to our lawyer as soon as your visa is issued.

Proceed immediately for visa and follow the instruction of the Lawyer and get your visa in due-time to ensure confirmation with our record for immediate delivery of your Air-Ticket together with your Appointment Letter hard copy direct to the Embassy office in New Delhi India via DHL Courier service.

Hilton Hotel Ltd. Have informed the Embassy to approve your invitation to issue your visa without any delay.

NOTE: Hilton Hotel Ltd. Are not responsible for your visa Processing, Application, Registration, Visa Fee, You are responsible for that, we strongly advise you to apply for your visa and take-care of the responsibilities, charges that may involve in getting your visa. HILTON HOTEL LTD will be responsible for your air-ticket.

Hard copy of your Appointment Letter will be send direct to the U.S embassy in new Delhi as soon as we confirm that you have apply for visa and ready to join the Company.

******The U.S.A Embassy has also been informed in this regard for official record; your present location and a day-time telephone number would also be required for sake of efficiency and correspondence.

After travel schedule/arrangement has been concluded by the embassy, you will obtain a Travel Pass Identification Number (TPIN) which you will forward to our Company bank for one month upfront payment to meet Basic Travel Allowance (B.T.A) and other financial constrains that may arise before you arrived United State of America.

The job programmed Schedule will be made available in due time (no distant time). As a mark of commitment, HILTON HOTEL LTD. Will be responsible for 80% of your total travel expenses while, you will be responsible for 20% only.

NOTE THE FOLLOWING>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
******Your contract agreement will be sign and send to you via DHL Courier Service as soon as we confirm that you have apply for your visa, This is a provisional appointment; final acceptance is subject to applicant meeting the Company requirement.

For any query or question, please contact our 24 hours customer care services via Tel +[protected]. In case of conjunction in network please keep trying till you are put through.
Regards,

Managements

HILTON HOTEL LIMITED UNITED STATE OF AMERICA NEW YORK
Website: - www.hiltonhotels.webs.com

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12:19 am EST
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Hilton Hotels & Resorts job offer true or not

HILTON HOTEL U S A NEW YORK
Corporate Office - physical address
1170 Spring Street, Elizabeth, Nj, New York U S A
[protected]
Tel +[protected]
Website: www.hiltonhotels.webs.com
Email: hilton.[protected]@usa.com

JOB OFFER LETTER:

Dear Applicant Congratulation………..Suribabu.M

1.0: There will be no interview since this is manpower job where anybody is fit to work excepting at the health and management sector where the Company required at least first degree /diploma holders in job related.
Through the curriculum vitae/resume of contacted expatriates recommended for the project. Congratulation you have found qualified as one of the expatriates to resume work as soon as possible. A copy of your APPOINTMENT LETTER has been forwarded to our Lawyer ROBERT WATSON in U.S Embassy High commission New Delhi India.

1.1: DATE OF RESUME YOU ARE REQUESTED TO RESUME WORK IN THE OFFICE ON 09/1/2012

2.0: JOB LOCATION 1170 Spring Street, Elizabeth, Nj, New York U S A

2.1: JOB TITLE/DESCRIPTION: STORE KEEPER-(JOB CODE NO-QX79/KSJ1314)

3.0: WORK PERIODS:
Mondays to Friday, with break period between 12.00: noon to 2.00pm. Expatriates are entitled to a one (1) month paid home leave.

3.1: SALARY INDICATION:
Monthly Salary of $6, 300 U S D (Salary can be transferred to any Bank or Country of your choice and all transfers must be made in conformity with the existing tax situation in America.

3.2: ALLOWANCES:
Hazard/Inconveniences allowance, 10% of Basic salary.
Entertainment allowance? 10% of Basic salary
All allowances are paid weekly and locally in USD. Equivalent at the existing exchange rate.

4.0: PAID HOME LEAVE:
All expatriates are entitled to a one (1) month paid home leave, which can be taken once at a time or two (2) weeks apart one different period.
All expatriates shall be entitled to a leave allowance (in USD$) of an additional 100% percent of their basic salary.
Free to and free tickets to cover the span of their home leave.
* **********No allowances on leave period

5.0: SAFETY AND SECURITY:
Safety and Security of personnel Local/Foreign) and Facilities on Job Locations and Communities are not small issue, and have been seriously considered to ensure and assure hitch free operations.
All operations on Job Location are designed to adhere strictly to the Health Safety and Environment (HSE) Policy as applicable in the job location.
All expatriates are entitling to a free and mandatory safety courses on Job Locations to be delivered by qualified safety and environment experts.
All safety wears shall be provided by the Company at Job Locations e.g. Gloves, Shoes, Shirts, etc. at applicable in the job location.

6.0: MEDICAL/HEALTH SERVICE FACILITIES AND INSURANCE PLAN FOR FAMILY:
All expatriates shall be entitled to a comprehensive health care service, which are to be administered by Medical Experts on Job Locations.
In a case of emergency situation, an expatriate will be flown to his/her home country or any country suitable for the best medical attention.
This decision can be influenced by the findings of the Company's medical experts, unless the expatriate in question states otherwise.
After three months of service all expatriates will be entitled to a Health Service Insurance Plan (HSIP) for family. The Health Service Insurance Plan is designed to cover only three (3) members of your family.
The Health Service Insurance Plan (HSIP) allowance can also be paid to the expatriates at the rate of $1000.00 per family member per month ($2000.00 per month) which can be transferred on monthly basis without being subjected to tax.

7.0: FEEDING AND ACCOMMODATION:
Accommodation and feeding shall be provided for all expatriates by Company.
All cuisine (Intercontinental/Continental) will also be provided.

7.1: TRANSPORTATION:
An official vehicle shall be provided on 24 hour daily basis to all expatriate for local transportation.
A round trip flight ticket to cover the span of your contract engagement will be provided and delivered to you on the completion of your relevant travel documents and
Immigration particulars.

7.2: ADDITIONAL SERVICES:
Recreational/Sports Facilities shall also be made available at the disposal of all expatriates with no expenses to be incurred.
Laundry and Dry Cleaning Service will also be made available to all expatriates by the Company laundry and dry cleaning unit.

8.0: TELECOMMUNICATION/INTERNET FACILITIES:
There are standard telecommunication facilities and internet services at the disposal of all expatriates, and same shall be accessible to all personnel (Local/Foreign) without any charge or expenses to be incurred.
Cellular Phones can be obtained by expatriates from the Local dealers/Service Providers in U.S, but must be used in accordance with the safety regulations on Job Locations.

9.0: FAMILY STATUS ARRANGEMENTS:
Family status arrangements can only be applied after at least three (3) months of service. The Application of family status arrangement indicates that an expatriate will be entitled to a free visa and air fare for his wife or Spouse or any other family member which is to be provided by the Company through the Travelling
Agency/Consultant.
Expatriates who intend to travel with their wife/spouse within the first three (3) months of contract engagement will have the cost of visa and air fare being borne by them and can only be reimburse after three (3)months of service.

10.0: INTERVIEW:
There will be no interview since this is manpower job where anybody is fit to work excepting at the health and management sector where the Company required at least first degree holders in job related.

10.1: Interview on arrival is designed to facilitate a cordial relationship between expatriates and firm as well as the organizational structure with respect to the project scope. Interviews are also designed to ascertain claims on working experiences and academic/educational qualifications, and should any claim be found wanting the affected expatriate would be deported and such done in conformity with the legal provision? Among reasons for interview on arrival is to establish expatriates area of interest considering the project scope in order to facilitate an efficient division of labour on Job Locations with respect to the organization structure.

10.2: Only expatriate who are satisfactorily committed with their genuine interest and ability to travel established will have their information sent to the U.S
Embassy to Enable them meet with our representatives for the necessary assistance before they embark on travel for the commencement of work.

11.0: CLAIMS/ENTITLEMENTS:
All expenses incurred in relation to this Job/Contract Engagement Process are liable to reimbursement within 72hours on arrival. Such expenses include cost of obtaining medical certificate, Immunization/shots in the case were an expatriate gets such service from a special or personal doctor. Cost of obtaining Job Contract Engagement papers and Travelling Documents. Cost of transportation to the embassy on the date of appointment if found satisfactorily committed.

A prove of payment in form of an official receipt will facilitates a prompt reimbursement of all claims/expenses. With respect to the expected time line of the project take-off ensure the processing of all travelling Document/immigration particulars etc. in record time.

If the conditions stated above are acceptable to you, you are hereby directed to contact the embassy through Lawyer, Robert Watson for processing of your relevant documents/immigration particulars to facilitate your travel to U.S.A. for commencement of work.

VISA/WORKING PERMIT PROCESS:
HILTON HOTEL U S A, have mandated a reliable LAWYER who is working Under U.S, Embassy New Delhi India to assure immediate visa processing for all appointed applicant coming from China, India, Pakistan and UAE round the Asia to avoid delay causes by visa processing.
You are hereby advice at this stage to contact, Lawyer, Robert Watson {via email) BY sending a scan copy of your international passport and 2 photo ID for processing of your contract engagement papers review and endorsement before commencing the procurement of your relevant travel/immigration papers to enable us ascertain your commitment to the project take-off. Due to the sky-scraping number of applicants that we have on our database, all appointed applicants are given seven (7) days to comply with every requirement demanded by LAWYER ROBERT WATSON in U.S Embassy to get their VISA.
All employee that are unable to meet the seven (7) days deadline given will automatically be disqualified with all personal information deleted from our database for employment.

Urgently, Contact the Lawyer via e-mail or by phone using the contact details bellow for processing of your visa:- Attn-please make sure you follow his instruction to avoid delay of your visa
Lawyer: Robert Watson.
Tel: +[protected].
Fax: +[protected].
E-Email: [protected]@yahoo.com
VISA/PERMIT DEPARTMENT U.S.A High Commission Embassy
Shantipath Chanakyapuri, 110021. VFS Office in New Delhi. India.

You are responsible for your visa fees while HILTON HOTEL LTD. Is responsible for your air-Ticket? Air-Ticket will be send to our lawyer as soon as your visa is issued.

Proceed immediately for visa and follow the instruction of the Lawyer and get your visa in due-time to ensure confirmation with our record for immediate delivery of your Air-Ticket together with your Appointment Letter hard copy direct to the Embassy office in New Delhi India via DHL Courier service.

Hilton Hotel Ltd. Have informed the Embassy to approve your invitation to issue your visa without any delay.

NOTE: Hilton Hotel Ltd. Are not responsible for your visa Processing, Application, Registration, Visa Fee, You are responsible for that, we strongly advise you to apply for your visa and take-care of the responsibilities, charges that may involve in getting your visa. HILTON HOTEL LTD will be responsible for your air-ticket.

Hard copy of your Appointment Letter will be send direct to the U.S embassy in new Delhi as soon as we confirm that you have apply for visa and ready to join the Company.

******The U.S.A Embassy has also been informed in this regard for official record; your present location and a day-time telephone number would also be required for sake of efficiency and correspondence.

After travel schedule/arrangement has been concluded by the embassy, you will obtain a Travel Pass Identification Number (TPIN) which you will forward to our Company bank for one month upfront payment to meet Basic Travel Allowance (B.T.A) and other financial constrains that may arise before you arrived United State of America.

The job programmed Schedule will be made available in due time (no distant time). As a mark of commitment, HILTON HOTEL LTD. Will be responsible for 80% of your total travel expenses while, you will be responsible for 20% only.

NOTE THE FOLLOWING>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
******Your contract agreement will be sign and send to you via DHL Courier Service as soon as we confirm that you have apply for your visa, This is a provisional appointment; final acceptance is subject to applicant meeting the Company requirement.

For any query or question, please contact our 24 hours customer care services via Tel +[protected]. In case of conjunction in network please keep trying till you are put through.

Regards,

Managements

HILTON HOTEL LIMITED UNITED STATE OF AMERICA NEW YORK
Website: - www.hiltonhotels.webs.com

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bloved
Toronto, CA
Dec 24, 2012 11:13 am EST

That is completely fake. Don't waste your money or time.

S
S
SKP8888
, IN
Dec 23, 2012 2:20 am EST
Verified customer This comment was posted by a verified customer. Learn more

This job offer true or Fake

HILTON HOTEL U S A NEW YORK

Corporate Office - physical address

1170 Spring Street, Elizabeth, Nj, New York U S A
[protected]

Tel +[protected]

Website: www.hiltonhotels.webs.com

Email: hilton.hotel_u_s_a@usa.com

JOB OFFER LETTER:

Dear Applicant Congratulation………..SANTHOSH KUMAR .P

1.0: There will be no interview since this is manpower job where anybody is fit to work excepting at the health and management sector where the Company required at least first degree /diploma holders in job related.

Through the curriculum vitae/resume of contacted expatriates recommended for the project. Congratulation you have found qualified as one of the expatriates to resume work as soon as possible. A copy of your APPOINTMENT LETTER has been forwarded to our Lawyer ROBERT WATSON in U.S Embassy High commission New Delhi India.

1.1: DATE OF RESUME YOU ARE REQUESTED TO RESUME WORK IN THE OFFICE ON 01/29/2013

2.0: JOB LOCATION 1170 Spring Street, Elizabeth, Nj, New York U S A

2.1: JOB TITLE/DESCRIPTION: STORE KEEPER-(JOB CODE NO-QX79/KSJ1314)

3.0: WORK PERIODS:

Mondays to Friday, with break period between 12.00: noon to 2.00pm. Expatriates are entitled to a one (1) month paid home leave.

3.1: SALARY INDICATION:

Monthly Salary of $6, 300 U S D (Salary can be transferred to any Bank or Country of your choice and all transfers must be made in conformity with the existing tax situation in America.

3.2: ALLOWANCES:

Hazard/Inconveniences allowance, 10% of Basic salary.

Entertainment allowance? 10% of Basic salary

All allowances are paid weekly and locally in USD. Equivalent at the existing exchange rate.

4.0: PAID HOME LEAVE:

All expatriates are entitled to a one (1) month paid home leave, which can be taken once at a time or two (2) weeks apart one different period.

All expatriates shall be entitled to a leave allowance (in USD$) of an additional 100% percent of their basic salary.

Free to and free tickets to cover the span of their home leave.

* **********No allowances on leave period

5.0: SAFETY AND SECURITY:

Safety and Security of personnel Local/Foreign) and Facilities on Job Locations and Communities are not small issue, and have been seriously considered to ensure and assure hitch free operations.

All operations on Job Location are designed to adhere strictly to the Health Safety and Environment (HSE) Policy as applicable in the job location.

All expatriates are entitling to a free and mandatory safety courses on Job Locations to be delivered by qualified safety and environment experts.

All safety wears shall be provided by the Company at Job Locations e.g. Gloves, Shoes, Shirts, etc. at applicable in the job location.

6.0: MEDICAL/HEALTH SERVICE FACILITIES AND INSURANCE PLAN FOR FAMILY:

All expatriates shall be entitled to a comprehensive health care service, which are to be administered by Medical Experts on Job Locations.

In a case of emergency situation, an expatriate will be flown to his/her home country or any country suitable for the best medical attention.

This decision can be influenced by the findings of the Company's medical experts, unless the expatriate in question states otherwise.

After three months of service all expatriates will be entitled to a Health Service Insurance Plan (HSIP) for family. The Health Service Insurance Plan is designed to cover only three (3) members of your family.

The Health Service Insurance Plan (HSIP) allowance can also be paid to the expatriates at the rate of $1000.00 per family member per month ($2000.00 per month) which can be transferred on monthly basis without being subjected to tax.

7.0: FEEDING AND ACCOMMODATION:

Accommodation and feeding shall be provided for all expatriates by Company.

All cuisine (Intercontinental/Continental) will also be provided.

7.1: TRANSPORTATION:

An official vehicle shall be provided on 24 hour daily basis to all expatriate for local transportation.

A round trip flight ticket to cover the span of your contract engagement will be provided and delivered to you on the completion of your relevant travel documents and

Immigration particulars.

7.2: ADDITIONAL SERVICES:

Recreational/Sports Facilities shall also be made available at the disposal of all expatriates with no expenses to be incurred.

Laundry and Dry Cleaning Service will also be made available to all expatriates by the Company laundry and dry cleaning unit.

8.0: TELECOMMUNICATION/INTERNET FACILITIES:

There are standard telecommunication facilities and internet services at the disposal of all expatriates, and same shall be accessible to all personnel (Local/Foreign) without any charge or expenses to be incurred.

Cellular Phones can be obtained by expatriates from the Local dealers/Service Providers in U.S, but must be used in accordance with the safety regulations on Job Locations.

9.0: FAMILY STATUS ARRANGEMENTS:

Family status arrangements can only be applied after at least three (3) months of service. The Application of family status arrangement indicates that an expatriate will be entitled to a free visa and air fare for his wife or Spouse or any other family member which is to be provided by the Company through the Travelling

Agency/Consultant.

Expatriates who intend to travel with their wife/spouse within the first three (3) months of contract engagement will have the cost of visa and air fare being borne by them and can only be reimburse after three (3)months of service.

10.0: INTERVIEW:

There will be no interview since this is manpower job where anybody is fit to work excepting at the health and management sector where the Company required at least first degree holders in job related.

10.1: Interview on arrival is designed to facilitate a cordial relationship between expatriates and firm as well as the organizational structure with respect to the project scope. Interviews are also designed to ascertain claims on working experiences and academic/educational qualifications, and should any claim be found wanting the affected expatriate would be deported and such done in conformity with the legal provision? Among reasons for interview on arrival is to establish expatriates area of interest considering the project scope in order to facilitate an efficient division of labour on Job Locations with respect to the organization structure.

10.2: Only expatriate who are satisfactorily committed with their genuine interest and ability to travel established will have their information sent to the U.S

Embassy to Enable them meet with our representatives for the necessary assistance before they embark on travel for the commencement of work.

11.0: CLAIMS/ENTITLEMENTS:

All expenses incurred in relation to this Job/Contract Engagement Process are liable to reimbursement within 72hours on arrival. Such expenses include cost of obtaining medical certificate, Immunization/shots in the case were an expatriate gets such service from a special or personal doctor. Cost of obtaining Job Contract Engagement papers and Travelling Documents. Cost of transportation to the embassy on the date of appointment if found satisfactorily committed.

A prove of payment in form of an official receipt will facilitates a prompt reimbursement of all claims/expenses. With respect to the expected time line of the project take-off ensure the processing of all travelling Document/immigration particulars etc. in record time.

If the conditions stated above are acceptable to you, you are hereby directed to contact the embassy through Lawyer, Robert Watson for processing of your relevant documents/immigration particulars to facilitate your travel to U.S.A. for commencement of work.

VISA/WORKING PERMIT PROCESS:

HILTON HOTEL U S A, have mandated a reliable LAWYER who is working Under U.S, Embassy New Delhi India to assure immediate visa processing for all appointed applicant coming from China, India, Pakistan and UAE round the Asia to avoid delay causes by visa processing.

You are hereby advice at this stage to contact, Lawyer, Robert Watson {via email) BY sending a scan copy of your international passport and 2 photo ID for processing of your contract engagement papers review and endorsement before commencing the procurement of your relevant travel/immigration papers to enable us ascertain your commitment to the project take-off. Due to the sky-scraping number of applicants that we have on our database, all appointed applicants are given seven (7) days to comply with every requirement demanded by LAWYER ROBERT WATSON in U.S Embassy to get their VISA.

All employee that are unable to meet the seven (7) days deadline given will automatically be disqualified with all personal information deleted from our database for employment.

Urgently, Contact the Lawyer via e-mail or by phone using the contact details bellow for processing of your visa:- Attn-please make sure you follow his instruction to avoid delay of your visa

Lawyer: Robert Watson.

Tel: +[protected].

Fax: +[protected].

E-Email: lawyerrobertwatsson@yahoo.com

VISA/PERMIT DEPARTMENT U.S.A High Commission Embassy

Shantipath Chanakyapuri, 110021. VFS Office in New Delhi. India.

You are responsible for your visa fees while HILTON HOTEL LTD. Is responsible for your air-Ticket? Air-Ticket will be send to our lawyer as soon as your visa is issued.

Proceed immediately for visa and follow the instruction of the Lawyer and get your visa in due-time to ensure confirmation with our record for immediate delivery of your Air-Ticket together with your Appointment Letter hard copy direct to the Embassy office in New Delhi India via DHL Courier service.

Hilton Hotel Ltd. Have informed the Embassy to approve your invitation to issue your visa without any delay.

NOTE: Hilton Hotel Ltd. Are not responsible for your visa Processing, Application, Registration, Visa Fee, You are responsible for that, we strongly advise you to apply for your visa and take-care of the responsibilities, charges that may involve in getting your visa. HILTON HOTEL LTD will be responsible for your air-ticket.

Hard copy of your Appointment Letter will be send direct to the U.S embassy in new Delhi as soon as we confirm that you have apply for visa and ready to join the Company.

******The U.S.A Embassy has also been informed in this regard for official record; your present location and a day-time telephone number would also be required for sake of efficiency and correspondence.

After travel schedule/arrangement has been concluded by the embassy, you will obtain a Travel Pass Identification Number (TPIN) which you will forward to our Company bank for one month upfront payment to meet Basic Travel Allowance (B.T.A) and other financial constrains that may arise before you arrived United State of America.

The job programmed Schedule will be made available in due time (no distant time). As a mark of commitment, HILTON HOTEL LTD. Will be responsible for 80% of your total travel expenses while, you will be responsible for 20% only.

NOTE THE FOLLOWING>>>>>>>>>>>>>>>>>>>>>>>>>>>>>

******Your contract agreement will be sign and send to you via DHL Courier Service as soon as we confirm that you have apply for your visa, This is a provisional appointment; final acceptance is subject to applicant meeting the Company requirement.

For any query or question, please contact our 24 hours customer care services via Tel +[protected]. In case of conjunction in network please keep trying till you are put through.

Regards,

Managements

HILTON HOTEL LIMITED UNITED STATE OF AMERICA NEW YORK

Website: - www.hiltonhotels.webs.com

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1:31 pm EDT

Hilton Hotels & Resorts Scam

from HiltonHotel London
date Tue, Sep 22, 2009
subject JOB VACANCY FROM HILTON HOTEL LONDON

HELLO GOOD FRIEND,
Welcome To London Hotel's
Address 225, Edgware, London United Kingdom W21ju.
Feel Free Contact Us Tel;+[protected]

The management of Hilton Hotel In Montreal London wish to advertise through this medium that the Following Job Vacancy in our Hotel . Due to the expansion in our services and the opening of new outlets the hotel needs both men and females workers like five or ten to fill in different categories of job openings.Currently, London is Experience a decline in Labour force as such we seek Serious minded and honest prospective applicants should apply .Hotel shall be responsible for Air Ticket and Visa fee.

If your interested in working with us you can contact us back through this
E-mail Address for more information.

[protected]@yahoo..co.uk

Mrs Elaine Mary Hayes.
Hotel General Manager .
Regards Sir, Sherard Frank Coles Assistant Manager

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Hilton Hotels & Resorts Fraud

from: HILTON HOTEL LONDON
reply-to: hilton.[protected]@hotmail.com
date: Thu, Jul 29, 2010
subject: JOB OPPORTUNITIE

--

HILTON HOTEL LONDON

Welcome to a World of Career Opportunity Where Service Meets Success. Hilton Hotels Corporation has been a recognized leader in the lodging and hospitality industry for over eighty years. During that time, we've built a legacy of strength, stability and innovation that has set a new industry standard.

Today, we're recognized as one of the world's preeminent destinations for travelers – providing outstanding service to our guests and promising careers to our team members, What does all of this mean for your future? Your passion for service can lead to a successful career with the Hilton Family of hotels. So whether you're an experienced professional or just beginning your career, there's a special place for you in our family.

Welcome to a world where service meets success. Welcome to the Hilton Family of hotels.

Job Opportunities
1. CLEANER
2. GARDENER
3. STEWARD
4. DRIVER
5. BAR ATTENDANTS
6.PLUMBER
7. P.R.MANAGER
8. LANGUAGE TRANSLATOR
9. WATCHMAN
10. RECEPTIONIST
11. CLERKS
12. COOK
13. ACCOUNTANTS
14. TECHNICIAN
15. WEB DESIGNER, PROGRAMMER,
16. COMPUTER PROGRAMMERS
17. MECHANICS
RE-JOB ID PSC/JV/EC 01145-06

HILTON HOTEL LONDON RECRUITING OFFICE EMAIL:

hilton.[protected]@london.com / [protected]@job4u.com / hotel.[protected]@london.com / hilton.[protected]@hotmail.com.

Tel+[protected]. Fax: +[protected].

Hilton Presentation Video
http://www.youtube.com/watch?v=HXks_Fi8M04
www.hiltonjobs.fr
Website: www.hilton.de
www1.hilton.com

REGARDS
Steven S. Bollenbach
Co-Chairman and Chief Executive Officer

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4:59 pm EDT

Hilton Hotels & Resorts Fraud

From:
Date: Sat, Sep 25, 2010
Subject: Hilton Hotel London Metro Pole.

Hilton Hotel London Metro Pole.
225 Edgware Road, London, United Kingdom W2 1JU

From Mrs Elaine Mary Hayes, Manager Hilton Hotel Metro pole London.
This Invitation mail is from Hilton Hotel London, Pls Hilton Hotel Needs Men And Women, Who Can Work And Live here In Hilton Hotel London. Hotel Will Pay For ur Ticket And The Visa Fee In ur Country, If u Are Interested kindly Contact Assistant Manager, Sir, Sherard Frank Coles, Via This E-mail Address Bellow;. [protected]@sify.com For More Information.
Cheers, Mrs Mary .E. Hayes General Manager Hilton London Metro pole.
Hours of Operation: 7:00 am - 7:00 pm CST, Monday - Sunday

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ChrisTucstwo
Brick, US
Sep 12, 2011 5:02 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Ooooooooooooooooook?

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10:45 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Hilton Hotels & Resorts False &Best Rates Guarantee&

DON'T BELIEVE HILTON'S "OUR BEST RATES GUARANTEED" PROGRAM. I am an HHonors VIP with hundreds of Hilton nights to my credit. Yet when I wrote to Customer Service complaining of a lower rate offered on all travel agency sites than on the Hilton site, they denied my claim because I didn't already have a reservation at the bargain arte. Catch-22; the bargain rate wasn't available on the Hilton site. Two months ago I wrote the CEO, this guy. He never bothered to reply. I knew some other chains played games with these guarantees but I never thought Hilton would stoop so low. DO NOT BELIEVE THEIR BEST RATES GUARANTEE.

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Hilton Hotels & Resorts Does not honor lowest price guarantee

I booked 2 rooms at the Hilton Dartford in the UK for a family trip. A few hours later, the price dropped more then 10 dollars. When I asked Hilton, they said to file a lowest price guarantee claim. When I did, I did not hear from them until the next day, when they refused the claim because the person was unable to book at the mentioned price. When I send the screenprints of 2 more sites with lower prices, they just stopped replying to my e-mail. I have not heard from them since. As the hotel was prepaid there is very little I can do about it. Hilton's guarantee of $ 50, - if you find a better price is just a joke! They do not pay!

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Hilton Hotels & Resorts Advance Purchase

I am a Gold Honors member and recently made several bookings via the advanced Purchase rate on Hilton.com.
They now offer a refund less $25.00 on the Advance Purchase Rate if you re-book at the same time and a refund will be posted to your credit card in 2-4 weeks.
Well it is now SIX weeks since I cancelled and re-booked, I have contacted Hilton by email ( no one answers) anf by phone, every operator gives a different story, first it was 2 weeks then 4 weeks, the 5 weeks and now five weeks. I also heard that the delay was because of the weather, staff shortage and a back log of refunds.
They refuse to investigat with their accounts department and tell you you must call back, but when you do there is another excuse for the refund not taking place. This is preposturous, they charge me nearly $1000.00 and then another $1000.00 and will not take my calls. What is one to do when you cannot complain to anyone, yes I also left my number for a manage r to cal within 3 days, but 8 days later still no call. Shame on you Hilton

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1angrycustomer1
, US
Apr 26, 2018 8:10 am EDT

Well, after reading the comments above I am glad and sad that I am not the only one who has dealt with this disaster of what they call "advanced purchase". I booked a hotel for a baseball weekend and after I had done my advanced booking our team was able to negotiate a better rate at the same hotel for an additional 10 families. So naturally I wanted to cancel my advanced purchase so that I could get the group rate. I called the first time to advanced purchases to be told that the hotel would have to approve and a form would need to be filled out and the money would be refunded within 30 days...ok fair enough. I then get a call from the hotel a day later to be told to call advanced purchase again because the hotel was told that's not the procedure. So I call again, I get a "supervisor" who tells me that the hotel was wrong and there is no way to get a refund because that the "policy". I can only do a change fee and need to book another hotel within 12 months. I tell him that is not what I was told from his department yesterday and he says "well, I don't know what you were told but it was wrong" wrong? how can you be wrong in your own department? He also said the hotel didn't know what they were talking about so now I have someone who tells me everything I was told is wrong including their own property! I then proceed to tell him that I am still staying there that weekend and nothing has changed, only that I want to cancel one reservation for another and he says he can't do that. I am a HiltonHonors member..really? I then proceed to tell him that I might as well have the other 9 families cancel if that is how we are going to be treated. His response was astounding. He told me "well, if that is what you need to do". So you would rather lose 10 families and thousands of dollars instead of cancelling my advanced purchase for a hotel that I am already staying at? Advanced purchase is a scam and they should figure out how to better handle their members. This will be my last stay as a Hilton member...Hello Marriott!

U
U
Uriel98
Alameda, US
Dec 13, 2012 6:05 pm EST

I was booking a room for a conference online. I inadvertently entered the wrong code for the conference. The reservations page did not indicate that no such code existed. If it has, I could have entered the correct conference code. The reservations page instead provided several other options. I then thought that the block of rooms have been sold out, so I went ahead and chose one with the lowest price, which is still $20 more than the conference rate. After a week, my colleagues informed me that they are still getting the conference rate. That triggered me to look back at my reservation and realized that I entered the conference code incorrectly. I called the hotel directly in which I was informed that there is nothing they can do but provided me a number to the advance purchase customer service. CUSTOMER SERVICE! Please don't call it such! The person that took my call was rude and will not even listen or even pretend to listen! She just kept cutting me off and telling me "...but you booked an advance purchase rate." No kidding! I did because I made a mistake and yet your website did not flag it! If it was flagged, I would have gone back and checked my code! I was hoping that I would get the conference rate but even if I couldn't, I would have appreciated if this rude animal called a Customer Rep placated me by taking this opportunity for improvement and present it to her superiors. Even if she had lied, I would have been satisfied. Hilton, where do you get these people? You better be training them properly on what a Customer Service should be for they are representing your company.

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