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Hilton Hotel, Gatwick Airport, Uk / charged twice

1 gatwick airport, England, Greater London, United Kingdom

I have been charged twice for stying in this hotel for one night by mistake. Not enough they did not notice that. I still do not have full refund for 2 weeks. They use any excuse, like bank holiday and etc. I still have no confirmation that they have done it.Now I own bank money + I do have expenses to pay bank for going over drawn.
They dont explain or help..

Any help here?

Regards,

Ms. Monkute

Mo

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