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2.6 36 Reviews

Hilton Hotels & Resorts Complaints Summary

14 Resolved
22 Unresolved
Our verdict: Engaging with Hilton Hotels & Resorts, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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Hilton Hotels & Resorts reviews & complaints 36

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J
1:43 pm EDT

Hilton Hotels & Resorts Stay away

I am very unhappy having to write this letter. Our Room was simply not clean, smelled of smoke and canine, both the love seat at the end of the bed and the couch had stains and were covered with what appeared to be dog hair. Bath tub had rust stains and scratches. Air unit was dirty and full of dust, one of the units in the room had the entire vent cover missing. One of the electrical outlets was not properly installed and dangerously had wires exposed, lamp had a broken bulb with element exposed. We do have photos if you are interested. The Front desk staff was not hospitable, appeared irritated when addressed and was neither helpful or provided any assistance when the issues were discussed. Customer service was not their strong point. We Discussed issues with the room and was told there were no other room available, furthermore, no one ever came to the room nor were the issues ever resolved during our stay. We were never given an audience with the manager. Elevators were not clean and several had daily malfunctions. The Business center had one working computer with its very own set of issues. The courtesy vans were not reliable and seldom available. Fortunately, the property was close to the bus route and metro station. We have never experienced such issues with customer service or cleanliness at any other Hilton property and were very disappointed with the unsatisfactory stay.

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douglas wilson
,
Jan 09, 2008 12:00 am EST

After choosing hilton hotels for the first time and booking a 3 night break on the internet for over the christmas period 2017 at hilton hotel gateshead newcastle upon tyne uk .
I was only able to stay for 1 night due to a bad case of flu i had to go home to scotland ,I paid for my one night as requested by hotel staff and was told no more monies was due by me.
Monies £300+in total from my account was held in transit for two weeks by hilton hotels for services not delivered, As a result i was not able to access monies from my account when i inquired at my bank they told me that it was hilton hotels was where the problem lay.
No appologies have been recived or reasons why this had happened has been forth coming from hilton hotels

I think this is very bad working practice

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wolfgang239
, US
Sep 18, 2010 6:24 pm EDT
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Letting us know what brand of hilton this is (garden inn, homewood suites, ect) and where it is at would be helpful to others.

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heyyitsbriana
Louisville, US
Feb 21, 2009 8:11 pm EST

When you provide your credit card at check in, the amount for your ENTIRE stay is considered pending in the FULL AMOUNT. If you canceled early then your money would still be pending until the bank dropped it. This is all hotel policy and not just Hilton. Welcome to the World.

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8:13 pm EDT
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Hilton Hotels & Resorts Criminal Deposit of Entire Week/Change of Hilton Property

A reservation was booked for an employee for a Hilton Property in the UK. This was booked through a phone call with a Hilton agent. The property selected was based on location in relation to London and Corporate Headquarters. The reservation for this property is 7 nights.

Corporate Headquarters was notified of the hotel property and they said that the hotel property was on a train line that was difficult to get to the office and would take an hour instead of 40 minuets.

A Hilton property was researched on the correct train line and with a similar rate and availability for the same dates.

Hilton customer service was contacted and you would think it was as simple as providing the new property and changing properties. I spoke with 3 different customer service reps because it was International booking (easy to book in the US and difficult to change an International booking). Apparently, the booking had the entire stay as the deposit. This amount is over $1000 for 7 nights. I have also submitted an email.

I travel on a weekly basis mostly across the US and have never been in this situation where a hotel property would not adjust the location. I would understand a night’s deposit for ransom. However, Hilton is happy to take an entire week stay of more than $1, 000 USD as a deposit. WOW! Seems criminal. All that I am asking is to move to another Hilton property still giving Hilton the business and income.

I am a Gold Hilton Honors member and have several conferences coming up that are located at Hilton properties for the rest of 2010. As you can imagine, I am not very interested at this point to stay at a Hilton property with this type of customer service.

A mistake was made, I have learned from this mistake and all I am asking is to move to another Hilton property that will provide their customer with quicker and easier access to corporate headquarters during the stay in England.

They will not budge. I have spent over an hour on this issue that should have been a 5 minute maximum phone conversation.

At this point, Hilton will not be getting business from either of my two businesses that are worldwide.

P.S. Did I mention that my last stay was in a Hilton Hotel in Puerto Rico at a Waldorf Astoria property. I got food poisoning at a restaurant located on the property. I went to the desk and as a Gold Honor member they just said, 'Ah, that is too bad'. They did not compensate me for any meals, discount on my stay. Nothing, nada. :( I am not going for 3 times a charm.

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E. Fredriksson
, NO
Jul 11, 2011 5:05 pm EDT

Another add on to Hilton Athenee Palace in Bucharest. During my check-out, on Sunday, 10 July 2011 at 11:40, the Hilton Front Desk Personnel, man named Florin has called for a city taxi for me, ensuring me not to worry about the taxi sharks. He didn't give me a chance to instruct him on which company to call, seemingly has an idea who to call exactly to get a taxi. I have intended to call Cobalcesco.

The taxi company that showed up is called Cristal Taxi of Bucharest. I have researched for the taxi company but it was no hits or no website on it. However, I have found a taxi company called CrisTaxi, which is close enough. The taxi number is 644 and the driver name is Gabriel. For a normal taxi ride of maximum RON60 (EUR14), I was asked to pay RON100 (EUR 24) when we arrived. Setting up customers as victions for taxi scams is not acceptable at a hotel, five star or one star.

I will most likely discontinue my HH membership after this event.

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5 stars???
, CH
Jun 02, 2011 12:19 pm EDT
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Just as an add-on on to the obviously usual business behavior regarding "Deposit": At Hilton Athenee Palace in Bucharest, the clear policy, for the payment of a complete wedding event, is to get paid in advance(!), the soon you signed the contract with them, 100%(!) of the costs. Hilton is here basically "telling" you, as a client, that they do not trust you even at 1% but expect you to trust them at 100%. On the way of organizing this event, I clearly faced the lack of interest and commitment of the General Manager, Ms. Linda Griffin, and the lack of trustworthiness and reliability one can have in Ms. Alina Rilla who is the conference and events manager at the Hilton Bucharest, and repeatedly was not respecting promises to call back or she simply lied at me that she called me but I would have been not available. This is very poor for 5 stars! I used to be a Gold Member of HH, now I am Silver (and this has good reason). I will not continue with HH.

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C
9:46 am EDT

Hilton Hotels & Resorts Not very honorable

May 4-9 I paid for 5 rooms for 5 nights and asked that the this be reflected on my HHonors account. As of today, June 8, 2010 this is not reflected on my HHonors. I have sent two request that this be posted. I don't think I will be staying at any Hilton affiliated hotels in the future. I have rewards from other hotel chains that don't seem to have the problem of accumulating the points I earn.

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11:19 am EDT
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Hilton Hotels & Resorts Valet lost my electronic car key--too bad

I visited the Harrisburg Hilton for a one day business meeting on August 25, 2009 and the valet lost my key--a Toyota Prius key which is not a normal key, but an electronic key fob which is difficult and expensive ($350-500) to replace.

At the end of the day, I presented my paid receipt ($16) to the valet and was told to wait on the other side of the building, where my car would be returned to me. Long story short, after waiting over 30 minutes and inquiring several times at the valet stand, I was told that they could not find the key to my car and had to validate that it was a Toyota Prius that I had driven in that morning. I had my business colleagues drive me home that night and fell ill. I went to the dr. the next morning and had strep throat, so was in bed for a couple of days. When I contacted the hotel late on August 27th, I was asked when I could come get my car out of their garage--no apology at this point, but was told that once I presented a receipt for a replacement key, I would be reimbursed--no offer to reimburse for the $16 valet charge.

I contacted a local Toyota dealership who had to obtain the appropriate key fob from the Toyota manufacturer, which took several days. Once the dealership had the key, I had to bring in my spare key and car and wait at the dealership for 2 hours for the new key to be programmed. The cost for the key was $387.

After faxing a copy of the receipt and a "complaint" for the trouble I had been put through, I received a call from a gentleman named Mike Boyer (front office mgr) letting me know a check for the dealership charges would be ordered and mailed to me and then he said "we hope you come visit us again soon." I literally hung up out of frustration, but then later called back and apologized. I explained that I was extremely frustrated and shocked that the hotel had not even reimbursed the valet charge. Mike assured me the $16 would be included in the check mailed to me. When asked what else I would like, I stated I would like a night or two at the hotel for my time, which he immediately agreed to and specified that if I called him with a date in December, he would arrange it.

The next day I received a call from a gentleman named Phillip (another front office mgr) who told me again that I would be reimbursed for the key and the valet charge as had been promised the day before, and asked me "what else is it that you want?" I suggested a couple of nights as I did the previous day (just one night would be great!), but was actually told "I don't think having you come back for a couple of nights is appropriate". He specified that the hotel had already agreed to reimburse the key charge and that there was no obligation on their part to provide anything else to me and finished the conversation with "Have a nice day."

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Update by Putout
Oct 14, 2009 11:27 am EDT

Complaintant here--just received a call back from Phillip (Neiswender) whose attitude had changed dramatically and stated that his general manager would really like to offer me a weekend stay if I was still interested. Thank you, Mr. Massaro.

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2:54 pm EDT
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Hilton Hotels & Resorts Reschedule refusal

I had accidentally made an on-line reservation for the Hilton Hotels. A couple of weeks before my stay I checked my confirmation and noticed the error. I contacted Hilton Honors (who I made the reservation through) and was told to contact the advanced reservation number. They indicated that could not change the reservation even though I had contacted both Hotel Managers involved in the two stays and they said if reservations would "open the reservation" they would gladly make the change.
Again I was refused. I spoke to managers of managers to no avail. I submitted a complaint to the Better Business Bureau who tried multiple time to get a response from Hilton and had no luck either. I have submitted a complaint to the Governor of California (home office of Hilton) regarding the situation.

I have now been billed over $ 800.00

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Really?
San Diego, US
Oct 05, 2009 3:38 pm EDT

Really? You accidentally made a reservation. How does that happen? Please enlighten us...

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CustomerServiceDept
Iowa City, US
Oct 05, 2009 3:23 pm EDT

How do you accidently make a reservation. And accidently type your credit card into the computer?

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2:34 pm EDT
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Hilton Hotels & Resorts No hospitality

I had to take the time to send this letter to share with you my experience of staying at the Hilton on Kearny on Valentines Day.

Let me start by saying it was my first time at any Hilton, so my excitement was stomach fluttering; I put so much effort into planning this day and was very much excited about my first stay at the Hilton!

That morning I called ahead to get driving directions which Donna was very nice and helpful in transferring me to Concierge who gave me great directions leading straight to the Hilton with no problems at all.

Upon my arrival, Valet who generously offered to park my car as I proceeded to check in at the front desk approached me. Steven confirmed my reservation, which I paid in full at the time I reserved the room two days before on Hotwire, greeted me. He then inquired on the room of my choice; smoking or non-smoking asked for a credit card and left the counter to go to the back advising me he needed to check to see if he could get me a good room? Steven returned quite quickly advising me quite smugly he could not accept “that kind of card”, and I would have to have $250.00 cash deposit to check-in. At that, very moment I believe my heart stopped beating. I advised Steven that I was not aware of such a large deposit and nowhere in the confirmation did it specify that and I asked to speak with the Manager or Supervisor on duty.

Steven, without hesitating immediately said there was NOT anyone I could speak with that was Hotel policy. I asked him was he sure there was not a Front end Supervisor or Manager on duty or ANYONE I could speak with he said NO, gave me back my ID and said I could not check in.

Upset and almost in tears, I walked away and went back to my car to regroup. Here I was on Valentines Day trying to do something romantic and I had my Valentines flying in from Atlanta in 2 hours to meet me.

The only thing I could think of was to call the Hotel from my car. Once “Scott” answered, I immediately asked for a Manager or Supervisor on duty. Scott replied, “I am the supervisor on duty”. I was stunned. I had just walked outside not even 1 minute ago and told there was not a Supervisor there. Without telling Scott what has just happened I explained to him that I was unaware of such a large deposit, that the room was fully paid for. Scott too explained that Hotel policy was indeed $250 deposit for any damage, phone charges, and room service. I explained to him that I only needed room for romantic evening, no phone or room service was needed as I had just explained the same exact thing to Steven. Scott then asked me to hold for a moment, returned and said that I could check in and explained I could not use phone or order room service. I assured him that was fine.

I never left the front of the Hotel mind you. I nervously approached the front desk and greeted by Scott, who I remembered, was at the front desk when I initially attempted to check in three people down helping another guest, when I had just asked to speak with him a few minutes ago, and advised there was not one. I extended my hand to thank him and began to cry. I then told him what had just happened and that I felt like Steven was inconsiderate by blatantly lying and made me feel like he did not want me to stay there. Scott apologized immensely, stating that he indeed see me when I had just came in, heard a little of my conversation, but was UNAWARE that I had requested to talk to Manager or Supervisor. He said, “We are in the business of hospitality, and it is not our intent to make you feel uncomfortable or unwanted no matter what, and Stevens behavior by lying was unexcused.” He insisted on upgrading my room and asked if I needed anything else.

I did ask to leave a key for my guest that would be joining me later, Scott had me sign his name on my room receipt and told me, “Have a great stay!”

I’ll make the arrival of my date a short story, because I’m still 4 days later so very hurt, upset, and appalled at the treatment he received when he arrived, there was a problem with him getting the key, because they were harassing him about what had happened earlier 3 hours ago regarding the deposit. “OOOHHH MYY GOOOD”, I could not believe this. Eventually, after talking to Hannah he was able to join me.

Without a doubt, the pedestal that I had the Hilton on is crushed. I am not at all saying that I do not understand that there policies and procedures to be followed. However, when you blatantly LIE and make a customer feel like their business is not good enough, that is horrible customer service.

I will continue to ask myself why was Steven so abrupt and refused to let me talk to the Supervisor when he was right there standing three people away from him at the front desk.

I will continue to wonder why my guest was harassed after I thought the problem was resolved 3 hours after my check in.

The only answer I came up with is that I was African American.

I also assure you, I WILL NEVER AGAIN stay at any Hilton Hotel and make sure I tell everyone of my horrible and unexcused treatment I received from the Hospitality staff at your Hotel.

I thank GOD for Scott on my Valentines Day it ended up being beautiful, and Susan was very delightful the next morning as I checked out. However, there is an abundance of opportunity for etiquette training at the front desk.

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CustomerServiceDept
Iowa City, US
Oct 05, 2009 10:25 am EDT

Was the card that you are referring to a debit card?

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4:49 pm EDT
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Hilton Hotels & Resorts Theft

checked into Hilton on S.Michigan Ave. Chicago, IL.60605. on 9-4-09 at 5:30 pm. Doorman did not watch my luggage on luggage cart. As a result band new HP computer bought on 9-2-09 still in box was stolen. when luggage came to room within 10 minutes computer was missing. when I questioned Doorman he told me he probably turned his back on my luggage. I asked him if he did that to every ones luggage he turned his back and faced the street. In the next two hours I went outside to smoke a cigarette several times to watch him only once for a second did he turn to look at other quests luggage. He could of cared less. If I thought the Hilton would not take care of my luggage I would of never left it with them. They should not hire people that are that irresponsible. Ruined my only day I had in Chicago. Could not sleep all night. very stressful! It is now [protected] days later). Still waiting to see if Hilton is going to pay for new computer I had to buy. And waiting to see if my identity has been stolen.

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Update by lytargus1
Sep 25, 2009 3:22 pm EDT

It did leave the box! was set up with personal info! You must be the person who didn't watch it or stole it! obviously you need a life to even make a stupid comment like that... And if employees can't do their job then they should not be working there..

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Joyce Tanner
Tampa, US
Apr 19, 2010 5:57 pm EDT
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-Obviously..the rude, obnoxious ###s who insult us for complaining...work there, or are thieves themselves.-If it were their property, I'm sure they'd have a different attitude.-computers aren't cheap, and I promise you, they will never replace your items...or accept responsibility, ..even though their insurance will cover any theft.-In other words...they win twice!

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CustomerServiceDept
Iowa City, US
Sep 10, 2009 6:30 pm EDT

There is much more to worry about in life then to lose sleep over a lap top. And how exactly are you going to lose your identity by getting a laptop stolen that never left box?

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7:45 pm EDT
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Hilton Hotels & Resorts Do not care about customers

Hilton Hotels have a big name but the Hilton hotel in Las Vegas is not even close to average according to me. I was there during a festival and I was really set back when I experienced lack of customer service at Hilton's. The line at the check in counter was really long and there was hardly any staff members present there to handle that much of a crowd. The woman at the counter was very rude and did things very slowly. She, for a fact, was of no help whatsoever. The valet parking at this hotel is a huge flop. We had to park our cars and had no problems when the valet boy was not able to for almost an hour. The service later was not good either. We really regretted going there. When I called the customer service to complain regarding the disservice and I had to leave a message and I haven't got a response from them for over two months now which proves that they are not bothered about their customers. I will never choose to stay at this hotel again.

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Jeff
, US
Dec 09, 2008 8:54 am EST

I payed 110.00 dollars for a room at Hilton throught hotwire, called hotel and was guaranteed a NON-smoking room.

When I got there, they gave us a meeting room with a hide-a-bed twin couch pull-out. No apology--a lot of bad attitude and very rude staff. Never again with Hilton or Hotwire! When I called Hotwire, they told us "too bad".

Wonderful jerks to deal with!Hope they go bankrupt soon.

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7:07 pm EDT
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Hilton Hotels & Resorts public safety

The Hilton Corporation is facilitating terrorism against the American people by facilitating an Islamic hate group to convene at it's conference center outside Chicago. The purpose of this group's meeting is to lay the groundwork by which they will kill our children. Thank you Hilton. We will remember your name on the occasion of the next 911.

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3:32 pm EDT
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Hilton Hotels & Resorts Hilton enables terrorism & jihad on US Soil

http://www.foxnews.com/story/0, 2933, 533525, 00.html

http://www.khilafahconference2009.com/

The Hilton Hotel chain will be allowing the Khilafah conference be conducted in Oak Lawn, IL on July 19...two days from now. I am emploring true American Patriots to NOT SUPPORT THE HILTON BRANDS! Boycot those who provide aid or comfort to the enemy. These brands include Hilton, Conrad, DoubleTree, Embassy, Hampton, Hilton Garden, Hilton Grand Vacations, Home2Suites, Homewood Suites, and Waldord Astoria. To allow a conference to proceed that promotes terrorism, jihad, and the failure of our country is unforgiveable. The executive team should fire those involved with booking this conference.

Hilton claims that as long as it is legal and does not interfere with the safety and security of other guests, they are welcome. Nonsense. I would think this conference would present opportunities for violence, and I would certainly not want to stay there while the conference was underway. Not that I would support the action, but what would stop some nut from taking action during the conference? I think Hilton used excuses and greed to make their decision to book this conference. Even an Islamic school in Chicago wouldn't host the conference!

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5:19 am EST
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Hilton Hotels & Resorts is this e-mail is fraud or right

Milton Street,

Nottingham,

NG1 3PZ, United Kingdom

We have received your Message Regarding the Job you requested. So we have considered hiring you for your services (...F & B WORKER...).

TERMS AND CONDITIONS OF SERVICE

(1) For Your Flight Ticket will be taken care of by Hilton Hotel, your visa and other of your traveling documents, but you will be the one to pay for your work permit. This will enable work here in England; without this you can not work in England.

(2) This Hotel does not want encourage anybody with criminal record.

(3) You working service for this Hilton Hotel attract £120 weekly allowance money.

(4) Causing a disruptive influence in the hotel. Is not allowed.

(5) Obedience is our priority.

(6) Punctuality is encouraged.

(7) You are to be paid (...(GREAT BRITAIN POUNDS)...) Monthly

So if you agree with these terms and conditions of services

Please let us know so that we can have our lawyer issue you contract/invitation letter and also all the necessary details on how to obtain your traveling papers. You can call us anytime you wish to take the interview. You can get his(employment manager)number below.

Employment Manager + [protected]

respected reader, plz tellme is this email is fraud [protected]@gmail.com

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Sigfred
, PH
Jul 01, 2010 4:03 am EDT

I applied with HILTON HOTEL through Derek O'Neil and Barr Ian. I paid 2 times with the amount they told me to send through western Union.
It was my dream to be in UK to work as a professional. But now I am traumatized about what happened, I loose my hard earned money because of them. I am still recovering from the loss.
But I want justice from what they did to me and my family. I still want to go UK, maybe this time i will be more careful when it comes with money matters.
I still want to see them face to face and let them be responsible for the things they did not only to me but to all the people they fooled.

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Rencie
, PH
Mar 20, 2010 8:55 pm EDT

This is FRAUD guyz do not transaction with them I contacted HILTON HOTEL Customer Support. Please see email below

************************************************************************************
Dear Mr. Victim,

Thank you for your e-mail to Hilton HHonors customer support!

None of the below persons are authorized to offer any positions within Hilton Worldwide. Please do not process a payment to their accounts as the offer letter is fraudulent.

Kind regards,

Lee Scott,

Hilton Reservations & Customer Care

www.hilton.com

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Douglas Cameron
Glasgow, GB
Mar 20, 2010 8:29 am EDT

This is fraud. Ignore e mails such as this. I am a Hotel Secuirty Consultant.

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elmo24
, SG
Mar 20, 2010 7:15 am EDT
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PLEASE I NEED A ANSWER AS SOON AS POSSIBLE.thank you

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elmo24
, SG
Mar 20, 2010 7:14 am EDT
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i received a same acknowledgement letter from them and i just signed the contract and i fill up also the working visa and working permit and now my visa and permit is already approved so im so confused if is this FRAUD OR IT IS A REAL?.thank you

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rache1b
, PH
Mar 17, 2010 9:52 pm EDT

Employment Manager + [protected]

i've searched this issue on fraud worldwatchers numbers which starts with +44 70 are fraud numbers. they are legal numbers to the UK but when you call it is forwarded to a persons cellphone. I am too a victim of this, so definitely this is a fraud, I almost signed the contract but I was skeptical about it . so looked it on the net.

pls beware! thank you. i hope this people doing this will kill their conscience.

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rache1b
, PH
Mar 17, 2010 9:51 pm EDT

Employment Manager + [protected]

i've searched this issue on fraud worldwatchers numbers which starts with +44 70 are fraud numbers. they are legal numbers to the UK but when you call it is forwarded to a persons cellphone. I am too a victim of this, so definitely this is a fraud, I almost signed the contract but I was skeptical about it . so looked it on the net.

pls beware! thank you. i hope this people doing this will kill their conscience.

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dianneh
, PH
Mar 16, 2010 8:31 am EDT

hi i got the same email from hilton is this a fraud

Visit the Hilton homepage

DATE 15/3/2010

HILTON HOTEL NOTTINGHAM

Mrs. Duncan Jane.

38 Milton Street City Centre,

Nottingham, NG13PZ, UK.

+[protected].

Dear Mr. /Mrs.

I am pleased to confirm an offer of a 2 years Contract employment as a BANQUET COORDINATOR in BANQUET DEPARTMENT. Your starting salary will be £1, 500 per month. You will be working 40 hours per week (8 hours per day). You will be paid on 28th every month.

As with all regular staff your employment with the Hilton Hotel Nottingham is considered probationary for the first six months.

Prior to beginning work, please contact our Human Resources Department at +[protected] to schedule an Interview or Mr. Derek O’Neil (derek.oneilfinish@gawab.com) +[protected]. The purpose of this Interview/Screening is to identify any job safety issues. The assessment will not affect your job offer.

TERMS AND CONDITION OF SERVICES

(1) No Employee with criminal records is allowed

(2) Obedience is our priority

(3) We encourage punctuality

(4) Customer comfort is our pride

Expenses on travelling proceedings

This Hotel (Hilton Hotel Nottingham) will be contacting the UK Embassy on the processing of your Visa, Work Permit, DER Application Form/Approval and Foreign Affairs Cert. This Hotel will be paying for all this documents, except the Work Permit Registration. Note that Barr. Ian H. Jones will fill you in on the Work Permit Registration (Please contact him info@newwalkchamber.org).

Additional Entitlement

(a) Health Insurance

(b) Car Maintenance

(c) Fire Insurance

(d) Accommodation and Feeding for 3 months

(e) Addition £120 Weekly Allowance

(f) 2 Months Paid Vacation (Two vacation in a year)

(g) Paid Vacation Ticket (To & Fro)

On your first day of employment, you will be attending our employee orientation program, Hilton Hotel Nottingham (Human Resources Department). This program is located at the Human Resources Manager’s Office. (Time will be arranged). This program will orient you to know about our mission, vision and values.

For benefits eligible staffs add the following:

You will complete paperwork for employment and receive an orientation to your benefits. Please contact our Lawyer Barr. Ian H. Jones (info@newwalkchamber.org). He will issue you a (Hilton Hotel Confirmation Letter) and a (Contract Letter Between you and Hilton Hotel Nottingham).

Should you have any questions, please feel free to call me at +[protected]

Welcome to the Hilton Hotel Nottingham!

Sincerely,

Duncan Jane.

Human Resource Manager.

Visit the Hilton homepage

plsss i need to know if this is a scam?

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_FAB_
, PH
Mar 09, 2010 11:03 pm EST
Verified customer This comment was posted by a verified customer. Learn more

So is this really a SCAM/Fraud? I am applyiing for Technical Support Representative. I also received this kind of email. They offering me a 1, 600 pounds per month. Actually I found that the Email address was Spelled wrong instead of Nottingham it is spelled as Nottinhgam. I'm just a simple person who is looking for a job to support my Family I LOVE my Family so I hope this is not a Fraud/Scam. How can I check the Name of this person if they really true & the email

_FAB_

HILTON HOTEL NOTTINGHAM CONFIRMATION LETTER (ACKNOWLEDGEMENT)
Wednesday, March 3, 2010 12:25 AM From: "Hilton Hotel" View contact details
To: "

DATE 2/3/2010
HILTON HOTEL NOTTINGHAM
Mrs. Duncan Jane.
38 Milton Street City Centre,
Nottingham, NG13PZ, UK.
+[protected].
Dear Mr. /Mrs.
I am pleased to confirm an offer of a 2 years Contract employment as a TECHNICAL SUPPORT REPRESENTATIVE in IT DEPARTMENT. Your starting salary will be £1, 600 per month. You will be working 40 hours per week (8 hours per day). You will be paid on 28th every month.
As with all regular staff your employment with the Hilton Hotel Nottingham is considered probationary for the first six months.
Prior to beginning work, please contact our Human Resources Department at +[protected] to schedule an Interview or Mr. Derek O’Neil ( ) +[protected]. The purpose of this Interview/Screening is to identify any job safety issues. The assessment will not affect your job offer.
TERMS AND CONDITION OF SERVICES
(1) No Employee with criminal records is allowed
(2) Obedience is our priority
(3) We encourage punctuality
(4) Customer comfort is our pride
Expenses on travelling proceedings
This Hotel (Hilton Hotel Nottingham) will be contacting the UK Embassy on the processing of your Visa, Work Permit, DER Application Form/Approval and Foreign Affairs Cert. This Hotel will be paying for all this documents, except the Work Permit Registration. Note that Barr. Ian H. Jones will fill you in on the Work Permit Registration (Please contact him info@newwalkchamber.org).
Additional Entitlement(a) Health Insurance (b) Car Maintenance (c) Fire Insurance (d) Accommodation and Feeding for 3 months (e) Addition £120 Weekly Allowance (f) 2 Months Paid Vacation (Two vacation in a year) (g) Paid Vacation Ticket (To & Fro)
On your first day of employment, you will be attending our employee orientation program, Hilton Hotel Nottingham (Human Resources Department). This program is located at the Human Resources Manager’s Office. (Time will be arranged). This program will orient you to know about our mission, vision and values.
For benefits eligible staffs add the following:
You will complete paperwork for employment and receive an orientation to your benefits. Please contact our Lawyer Barr. Ian H. Jones (info@newwalkchamber.org). He will issue you a (Hilton Hotel Confirmation Letter) and a (Contract Letter Between you and Hilton Hotel Nottingham).
Should you have any questions, please feel free to call me at +[protected]
Welcome to the Hilton Hotel Nottingham!
Sincerely,
Duncan Jane.
Human Resource Manager.

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manny123
, AE
Sep 15, 2009 4:26 am EDT

if you know this man, name is mr.pascal tell [protected]. ppls call to that man if he is connected to your company .im a job seeker i need job not like that . yhanks sir for all concern .manny

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1:42 pm EDT
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Hilton Hotels & Resorts No call back

As a pilot, I spend a lot of nights in hotels. Indeed, since 1995 I've spent literally thousands of nights in hotel rooms. This stay rates in the top two in terms of negative experiences.

The hotel was hosting a party in its ballroom. Of course, the modern architecture of the hotel means that the ballroom is open to the fourth floor, and the music was clearly audible (especially the bass line) throughout those parts of the building that I explored. Add to that the constant slamming of doors (including the fire doors that were closed in an attempt to reduce noise) and it was impossible for me to get any sleep until the party ended.

At about midnight (with the party still going strong) I went down to the front desk to find out what was going on. The person was very apologetic, but said there was nothing he could do about the noise. He did tell me that the party was due to be over by 1 A.M., and he did offer me a smoking room on an upper floor. But, given that there was now less than an hour to go, and most of that hour would be spent moving rooms, I declined his offer.

At about 1:15 AM, with the music still going strong, I called the front desk to enquire. I was told (by a very rude individual) that the party was going to continue until 2 A.M. and that was that.

I subsequently called Hilton's corporate reservation number out of frustration. After I explained the situation, they suggested that I call the police. When I explained that the party was sanctioned by the hotel, they cancelled that recommendation and put me through to the front desk. I again spoke with the first gentleman (the nice one) who now said the part would end at 2 A.M. and that he would be happy to move me to a smoking room on the upper floor. Given that it was now almost 1:45 A.M. and that (as we spoke) the music seemed to stop, I again declined.

At about 5 A.M., I was awoken by sounds of the load out, but it wasn't that long and I was beyond rational discussion. As such, I did not call to complain.

The next morning, I met my crewmate for breakfast. He had spent the night on an upper floor. While he said he did not hear the music, he was kept up half the night with doors slamming and party goers talking and laughing loudly. In addition, at about 6 A.M., he was awoken by kids running around in the hallway, slamming doors.

Both during check-in and check-out, I noticed a large number of pilots. When we're on duty, a lot of us work 14-hours (or more), and are lucky to get ten hours to squeeze in dinner, laundry, sleep and breakfast (i.e. about six hours of sleep). It stands to reason that a hotel that caters to pilots (or anyone other than the party-goers) needs to think twice before authorizing that kind of a party.

Suffice to say, I'm working with dispatch to ensure that none of our flight crews ever have to stay there again.

Followup: I spoke with the customer care folks at HiltonHonors, and they assured me that the manager would call. Well, it's been a week and still no call.

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Baddrie Jones
London, CA
Jul 12, 2012 6:01 am EDT

I already sent an email to you and have not received a reply. The order number was [protected]. I was promised a reply within five days which was almost three weeks ago. Please respond to this email asap.

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evawei
, CN
Mar 25, 2014 9:51 am EDT

www.noahpills.com for male enhancement pills wholesale price

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Attorney at Law
LaVergne, US
Mar 25, 2014 9:34 am EDT

The Doubletree Hotel - Downtown Chattanooga, TN. This is the WORST Doubletree I have ever stayed in. Half cleaned rooms, extremely rude staff, including the management. As one who travels for a living, I have had better service from a Motel 6. For what they charge, I would expect more. I stayed there March 21-23, 2014. The room was in my fiancé's name and since she works for the HGI in Smyrna, TN, she begged me not to give her name, even though we didn't use her discount, she was still worried about the ramifications of the complaint. The manager, Mr. Chapman I believe, should be ashamed at the way he handles problems. He is a child, that should not be classified as a leader in any environment.

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john wayne1000
main, GB
Sep 28, 2010 7:52 am EDT

we descided to stay at al ain hilton in uae, all what i can say that the service is soooooo bad and mangement are the worest room are nasty stuff are not profficenl at all all manger are staying drinking coffe no saffey at all we will never ever take our kids to this nasty hotel anymore and quiet honstly they should band this hotel

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agrivated
San Antonio, US
Aug 10, 2009 10:15 am EDT

My convention in Arlington, Tx was a mess because of the Hilton. None of the personel knew what they were doing except the maid and cocktail waitress. An employee hit my parked car and complained and yelled at me. The room next door had about 12 juvenilles and one adult coming in at midnight from Six Flags, need I say more about the noise. The staff was rude and ineffective, but the city police officer did take care of it once he knew the room number but the clerk chastised me for complaining. When we checked out, I requested the corporate information for contact, I was told they didn't have it. Discovered thier web sites do not give access for comments of any kind. I will not go back to any Hilton after reading these other comments and I will discourage others.

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Joyce Wooten
Mango, US
Jul 16, 2009 12:56 pm EDT

The Hiltons in America, at least Florida are run by Purto Ricans, and Mexicans. -Constant theft!

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iain davidson
Aberdeen, GB
Apr 07, 2009 6:15 am EDT

i had my wedding reception at the hilton treetops in aberdeen. it was the worst descision of our lives. The so called hilton group is the most dissorganised unprofessional group i have ever dealt with. Its been nearly ayear now and still waiting for an apology. My advice to anyone, after reading all the reports, is to stay away from anywhere that even mentions the hilton. Its like HILTON is annother word for.. i will let you fill in the blank

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george l wilson
st claire shores, US
Feb 12, 2009 10:48 pm EST

I've spent two nights in the Hilton downtown chicago, the last weekend in january 2009. This was one of the worst experience I've had in a hotel room. The room I was stay in Chicago, the heat was not working. I complained the first night, the maintanence personnel came ot fixt and so call themself fixtng it. It was still cold in the room. The second night it was cold, I contact customer service of hotel again the, maintenance personnel came to fix the heat, next morning it was cold again. I complained about the stay at the hotel. The only thing was offfered was a free breakfast. I also contact Corporate Office. There has been no contact to me. This one of worst stays I've had in top notch hotel.

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bryan j.
,
Aug 07, 2008 1:54 pm EDT

How was the shuttle pick-up? Did you complain about that too !

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Hilton Hotels & Resorts - Lost items

In a hurry to check out of the Mission Bay Resort on 6-15-08, I left several items of clothing hanging in the closet of our room number 630. The next day, I realized I had forgot the clothes in the closet and immediately called the hotel. After more than 17 phone calls and a return trip back to the hotel (from Los Angles) specifically to pick up my item...

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Hilton Hotels & Resorts Young US coast guardsman denied nights rest!

Recently my 18 year old son who is now an active duty member of the U.S. Coast Guard was traveling across the country enroute to his new duty station. Late one evening he stopped at a Hampton Inn in Illinois after a long day of driving. When he attempted to checking in, he was turned away by the manager for being too young to register for a room. He showed them his military ID and orders and explained that he was traveling to his new unit, but he was still shown the door and had to find another hotel.

I have been attempting for several weeks to get the Hilton Corp to answer why they would turn away a young military member, but all they do is thank me for bringing the matter to their attention but will not discuss it. I do not understand their rules where young americans can volunteer to serve their country and go into harm's way, but can't be trusted or allowed to get a night's sleep. He wasn't even asking for reduced rates, just a room.

I hope that everyone will consider during their travels not using any of the hotels in the Hilton line;

Hilton

Conrad

Doubletree

Embassy Suites

Hampton Inn

Hilton Garden Inn

Homewood Suites

Until such a time as they change their anti-military guests policies we should all boycott their hotels. After all there are enough other worthy hotels out there to choose from. If you have any questions on this please feel free to contact me.

CMC Bruce Bradley

bruce.bradley AT uscg.mil

[protected].

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wolfgang239
, US
Apr 13, 2010 4:09 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Every Hotel in every state has to follow the state guidelines for entering into contracts, and some states say you can be 18 some say older. Just because this hotel said no they would not rent does not make them all bad.

I personally agree that all service personnel should be treated well, as they are putting their life on the line all the time and i thank them every chance i get.

It also could be that the front desk person just flat did not want to do the paperwork to rent a room ( Ive seen this personally).

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Tracey
,
Apr 21, 2008 10:39 am EDT

Just an FYI, the company itself has nothing against service personnel. My guess is that their check in age is 21. Some hotels are 18 some are 21. It doesn't matter who you are if you don't meet the age requirement they won't rent a room to you. Hotel policy. If you go online on the Hlton family website there is a link and you can e-mail customer service and let them know your opinion. As a former Hilton employee trust me they take those things very seriously and have been known to change a policy or two from guests contacting them. Please thank your son for doing what he is doing.

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Hilton Hotels & Resorts Terrible experience!

I recently had a pleasant stay at one of Hilton's properties in Lake Havasu City, AZ. Due to that positive experience, I sought out Hilton on Feb 28 and booked a room in Portland for a conference in March.

On Feb 29, exactly ONE day later, I get a call from Hilton. I expected a "thank you" or similar. Instead, I get a FREAKING telemarketing call from them... and on my CELL PHONE!

(Call origin: [protected] at 6:09 PM AZ Time).

I chose Hilton because I thought they were a prestigious company. But now I know better. In fact, a friend who travels frequently told me that they've telemarketed him for "life insurance," if you can believe it!

Never again.

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Hilton Hotels & Resorts Customer harassment

I stayed at the Hilton garden inn in October 06 and someone called posing as my husband. they gave him information about me and my stay. the problem is: I AM NOT MARRIED. I called the hotel and complained. They have been very rude about this situation. I am furious. They asked me not to call the hotel nor can I stay there. Please tell everyone to be careful when they stay at the Hilton. I have tried and tried to explain to them what they have done and they stated that my case was closed. I am in the process of contacting a lawyer so that I can get this guy for harassment. I need dates that this person called and what he stated. They stated my case was closed.

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karica4
Costa Mesa, US
Mar 17, 2009 9:31 pm EDT

How did you know that someone called and posed as your husband if you did not know who the person was?

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