Menu
Login
I am a Hilton Honors Gold member and a Hilton Grand Vacations Club owner. On a recent stay to Las Vegas I booked 2 rooms; one room with points, the other to be paid by cash. On checking out, we received 2 invoices, one for each room. I am now having to fight with Hilton Honors to get my points for the paid room. I have been told that when you book more than one room - and any one of the rooms was booked with points - all rooms are considered reward point rooms and no points are given for the amount paid?! Since when? Even when separate invoices were issued?! I am not a happy Hilton Honors member. Also, Southwest Airlines is no longer offered as a point-sharing airline. I do not see 2012 as a good year for Hilton and me, at least it's not starting out that way.
The complaint has been investigated and resolved to the customer’s satisfaction.
Would not recommend anyone stay at Hilton metropole on Edgeware rd London the staff are rude and vindictive rooms are of poor quality in comparison to hotels of similar standard and pricing in that area of London. When I came to check out from the Hotel a day earlier than I had payed for reception staff refused to refund the £100 cash deposit they insisted I left on arrival claiming I would have to contact them with the credit card details the pre-paid reservation was made on. So when I had returned home I proceeded to do just that only to be told I had incured a late check out fee, having tried to explain to the lady on the phone that this was impossible as i had checked out a day early, I requested someone who spoke english more clearly as I could barely understand her she angrily slammed the phone down claiming I was discriminating aginst her, only to be called back by a Meredith Bevan who identified himself as the manager and angrily told me the lady I had spoken had slammed the phone down on me because I had refused to speak to her because she was not English which was totally untrue. Having explained to him that I had simply asked for someone who spoke English more clearly he angrily suggested this was offensive and dismissed my claims I was over 250 miles away from his hotel and therefore could not of incured a late check out by insisting he had investigated and discoverd a key issued to me had been used to access the room in question the day after I had checked out which I suggested he had fabricated and challenged him to provide CCTV of me in his hotel on the day in question only to be completly ignored by him. My attempts to expose his conduct with the senior management were also simply ignored. So in short the rooms are of a poor standard the staff are rude and vindictive and the manger could only be described as totally untrustworthy, the complaints procedure is merely a token gesture as I did not even get so much as a reply, so the manager and staff are left to behave how they like as it seems they answer to no, one. YOU HAVE BEEN WARNED DO NOT STAY IN THIS HOTEL!
I am currently in Rome but leaving for London tomorrow. i need my reservation/confirmation No for the Euston Hilton booked and paid for by visa debit card for Feb 1, 2012.
I have made reservation at the Hilton Euston but the confirmation by email has been deleted inadvertently. How can I get a reconfirmation before I arrive London tomorrow?