HighTech Seating / Bad service
I purchased online in early June 4 AERON Chairs from HighTech Seating. U$2600 were charged to my credit card but after 2 weeks I still had not received the chairs nor even a confirmation that the order was being processed. I called, got confirmation that they received the order and as I was going to travel asked them to ship the chairs so that they would arrive Monday July 7th. The chairs did not arrive, so I called at the end of the day and was told that they did not have reference to my request and were holding shipping waiting for me to call. I was moving out of my current address that week, Thursday, so I asked if they could ship the chairs immediately so that they would arrive before I moved out. The customer support agent reassured me that the chairs would be shipped overnight and I would receive them Thursday. I was very clear on the phone and told him that if the shipping was delayed I would not be able to accept as I would have moved (to another country!) Well, the chairs were not shipped overnight and were only scheduled to arrive Friday. I called UPS and refused shipping, so the chairs were returned that same day. I called HighTech seating the following week and they confirmed that they received the chairs back. One month later (two months after I was charged for the chairs I got a partial refund for U$575. I want my money back and will not accept to pay for restocking fees or shipping costs, as HighTech Seating poor orddr management and shipping delays are responsible for this.