High Grade Store — myriwell 3d pen 3d pens, led display, abs/pla filament,3 d pen 3d model smart perfect 3d printing pen best gift for kids pen-3d
My order was received October 26th, but these were Christmas Presents so they were not opened until December 26th.
In the product description it said that the product would be shipped with the correct plug according to the country it was shipping to.
I received 3 of these pens with EU plugs that are no good to us in Canada.
The seller "High Grade Store" is only willing to give me a $2 coupon if I re-order 3 more pens..
Our email correspondence is below.
These pens shipped with a UK plug instead of a US adapter.
Please replace with a US adapter.
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Dear. Do you need filaments? My filament is in the discount.
Dear, you bought three pens. I will arrange to send orders as soon as possible. Hope we have a happy start.
We need the US Plug
No I am not satisfied! I have Three 3D pens that I cannot use and three very disappointed kids!
Please ship 3 replacement 3D pens.
My dear, this is $ 2 coupon. I give it to you and you can use it next time. I hope you are satisfied.
All 3 of them that I ordered need replaced.
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Dear, may be our side of the data is wrong, what is your plug? You have a plug converter, you can buy one, it should be very cheap.
Are you going to replace these with the correct plug?
Because this was a Christmas gift and was just opened.
I ordered three of these as gifts and all 3 came with Eu Plugs
Dear, why do you tell me now?
NO. I am not going to re0order these!!
YOU shipped the wrong product.
Dear, you can place an order directly, I will give you a reduction of $ 2.
These items shipped with an EU plug.
Description when purchasing said they would ship with the correct plug according to the country you are in, which is Canada.
I have tried numerous times emailing with the seller only to be made false promises and a $2.00 coupon, after spending over $80 on product I cannot use!
Very upset with this seller. These items were Christmas gifts and I have 3 very dissappointed children.
Would not recommend buying from this seller.
Did these items ship?
Please let me know when the 3 US plug 3D pens ship
I'll send it today
No I don't need any filament.
Please just send the 3 new 3D pens
Dear, I see very few orders of your filament. Do you need to buy filaments? Now in the discount, but, you can still use this coupon extra. I will send 3 US plug to you.
Alright, dear. I will solve the problem for you, please be assured.
Can you please resolve this issue for me. The seller is not keeping to their original aggrement of shipping with the correct plug for our country.