SUBMIT A COMPLAINT

High Grade Storemyriwell 3d pen 3d pens, led display, abs/pla filament,3 d pen 3d model smart perfect 3d printing pen best gift for kids pen-3d

My order was received October 26th, but these were Christmas Presents so they were not opened until December 26th.
In the product description it said that the product would be shipped with the correct plug according to the country it was shipping to.
I received 3 of these pens with EU plugs that are no good to us in Canada.
The seller "High Grade Store" is only willing to give me a $2 coupon if I re-order 3 more pens..
Our email correspondence is below.

Hello
These pens shipped with a UK plug instead of a US adapter.
Please replace with a US adapter.
Ian

Me
17/12/24 15:08
Mark Lilly
17/10/05 12:36

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Mark Lilly
17/10/05 12:36

http://s.aliexpress.com/uq2ErAFB

Mark Lilly
17/10/05 12:29

Dear. Do you need filaments? My filament is in the discount.

Mark Lilly
17/10/05 12:27

Dear, you bought three pens. I will arrange to send orders as soon as possible. Hope we have a happy start.

We need the US Plug

Me
18/01/02 07:00

No I am not satisfied! I have Three 3D pens that I cannot use and three very disappointed kids!
Please ship 3 replacement 3D pens.

Me
18/01/02 06:59
Mark Lilly
17/12/27 10:12

My dear, this is $ 2 coupon. I give it to you and you can use it next time. I hope you are satisfied.

All 3 of them that I ordered need replaced.

Me
17/12/27 10:12
Mark Lilly
17/12/27 10:12

< img >

Mark Lilly
17/12/27 10:11

Dear, may be our side of the data is wrong, what is your plug? You have a plug converter, you can buy one, it should be very cheap.

Are you going to replace these with the correct plug?

Me
17/12/27 10:10
Mark Lilly
17/12/27 10:04

yes dear

Because this was a Christmas gift and was just opened.
I ordered three of these as gifts and all 3 came with Eu Plugs

Me
17/12/27 09:40
Mark Lilly
17/12/24 19:08

Dear, why do you tell me now?

NO. I am not going to re0order these!!
YOU shipped the wrong product.

Me
18/01/18 05:29
Mark Lilly
18/01/18 05:11

Dear, you can place an order directly, I will give you a reduction of $ 2.

These items shipped with an EU plug.
Description when purchasing said they would ship with the correct plug according to the country you are in, which is Canada.
I have tried numerous times emailing with the seller only to be made false promises and a $2.00 coupon, after spending over $80 on product I cannot use!
Very upset with this seller. These items were Christmas gifts and I have 3 very dissappointed children.
Would not recommend buying from this seller.

Me
18/01/15 05:42

Did these items ship?

Me
18/01/15 05:36

Please let me know when the 3 US plug 3D pens ship
Thank you.

Me
18/01/11 09:55
Mark Lilly
18/01/10 16:00

I'll send it today

Mark Lilly
18/01/10 15:59

OK Dear

No I don't need any filament.
Please just send the 3 new 3D pens
Thank you.

Me
18/01/10 12:39
Mark Lilly
18/01/03 11:08

Dear, I see very few orders of your filament. Do you need to buy filaments? Now in the discount, but, you can still use this coupon extra. I will send 3 US plug to you.

Mark Lilly
18/01/03 11:06

Alright, dear. I will solve the problem for you, please be assured.

Can you please resolve this issue for me. The seller is not keeping to their original aggrement of shipping with the correct plug for our country.
Thank you,
Ian

Na
Jan 18, 2018

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