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HiFi Sound Connection
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3.1 23 Reviews

HiFi Sound Connection Complaints Summary

12 Resolved
11 Unresolved
Our verdict: While HiFi Sound Connection has an above-average resolution rate, there’s room for improvement. Investigate common issues reported by customers and understand how they were resolved. Be prepared to follow up on your queries if needed, and keep detailed records of all interactions.
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HiFi Sound Connection reviews & complaints 23

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2:29 pm EST

HiFi Sound Connection car speakers

I bought car speakers from them because their ad claimed the speakers would specifically fit my model car. They did not. They never would because they were too deep. I would have had to cut into the sheet metal supports of the dash to make them fit. I emailed them at least 8 times and called them 3 times explaining everything in detail and kept getting the run-around. I did not want to pay return shipping and a "restocking fee" for what was obviously their mistake. They refused to pay return shipping and docked me a restocking fee to boot.

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2:50 pm EDT
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HiFi Sound Connection speakers

I attempted to order a set of speakers for my car but their website crashed before I got a confirmation the order went through. I again tried to order and this time it went through. Within about 15 minutes, I received 2 emails confirming 2 separate orders. I was charged twice for the same order. I immediately called and explained what happened and asked that they cancel one of the orders. I was told that was not possible and they told me to "refuse" delivery of one of the packages. Well, the packages arrived while I was at work. Now, I had to pay $40 to ship an order back then was charges a 20% restocking fee. Further, of the 6 speakers I ordered (which they stated fit my car) only 2 speakers actually fit. So, I also sent 4 speakers back and was again charged a 20% fee. So basically I was charged $269.90 and was only refunded $108. Plus, I had to pay $40 in shipping. When I called them (several times) I was told they "were looking into it". 2 weeks later, I called (furious) and was told they will not refund me any more money...Sorry! I will NEVER use them again. Unfortunately, I did not look at reviews before I ordered. My bad! I was stunned to see the hundreds of complaints against them! Beware of these guys, they will rip you off!

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12:36 am EDT

HiFi Sound Connection Very unprofessional company!

I have ordered speakers from www.hifisoundconnection.com and it took them over two weeks to deliver my order even though they promised to deliver in few days! When my speakers finally arrived I found out that there was a defect and they did not work correctly. I immediately contacted customer service and asked for a replacement. They agreed and said that I have to pay 20% restocking fee! I agreed and they promised to deliver a replacement in a few days. This time it took them over three weeks to deliver my order! I'm very disappointed with HiFiSoundConnection, they are highly unprofessional and unreliable!

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Is HiFi Sound Connection legit?

Our verdict: HiFi Sound Connection has achieved a rare feat of perfection in legitimacy, as per the rigorous analysis conducted by Complaints Board. This achievement underscores HiFi Sound Connection's position as a benchmark of trust and quality within its industry. Users and clients of HiFi Sound Connection can engage with its offerings, confident in the knowledge that they are dealing with a top-tier, fully legitimized company.

HiFi Sound Connection earns 100% level of Trustworthiness

Perfect Trust Endorsement: HiFi Sound Connection achives 100% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for HiFi Sound Connection. The company provides a physical address, phone number, and email, as well as 2 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

The age of HiFi Sound Connection's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Hifisoundconnection.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Hifisoundconnection.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

We looked up HiFi Sound Connection and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

Hifisoundconnection.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

Hifisoundconnection.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from HiFi Sound Connection.

However ComplaintsBoard has detected that:

  • HiFi Sound Connection protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • We conducted a search on social media and found several negative reviews related to HiFi Sound Connection. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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5:33 pm EDT

HiFi Sound Connection Paiste Rude Cymbals

Worst shopping experience in my life!

I am a musician (drummer) and have been buying and selling musical instruments for last 10+ years. And I need to say that my buying experience with this company was the worst one in my life.
On March 9th I've placed an order on their website - http://www.hifisoundconnection.com
- Paiste 19 Inch Rude Series Crash/Ride Cymbal with Long Sustain & Integrated Bell Character (1128519)
- Paiste Rude Series 14-Inch Sound Edge Hi-Hat Cymbals with Pronounced Stick Sound (1123114)
- Paiste Rude Series 18-Inch Crash/Ride Cymbal with Strong & Balanced Stick Sound (1128518)
- Paiste 20-Inch Rude Series Novo China Cymbal with Bright & Silky Sound Character (1122520)
All cymbals were "in stock and ready to ship" as it was stated on their website. Paid money in full and were expecting to get all the cymbals as usual in 4-6 business days maximum.
First cymbal was received as expected on Sat 3/12/2016 and it was new. No problems. But after it..
Next parcel was received only on Thu 3/24/2016 and:
- Paiste 20" Rude Novo China Cymbal (1122520) - was fine
- Paiste 14" Rude Sound Edge Hi-Hat Cymbals (1123114) - I've received only bottom cymbal without top one.
- Paiste 18" Crash/Ride Cymbal (1128518) - came with a bent on the edge. Totally damaged.
I've contacted customer support by phone and spend several hours explaining that hi-hat supposed to have top and bottom cymbal and I've received only the bottom one. They told me that they don't have it in stock and this problem should have been caused by unprofessional Paiste warehouse workers who didn't ship 14" top hi-hat cymbal to me and told me that I need to wait until Paiste will send it to me. About the damaged Paiste 18" crash/ride I was told that I need to wait until FedEx will pick it up, deliver it to their warehouse and they will send me the new one. OK. I've been waiting almost 1 week for this pickup, finally they send the replacement to me, but...
On Fri 4/08/2016 - I received new Paiste 18" crash/ride but it again came totally damaged (another cymbal with bent and dents on the edges around the cymbal).
I've contact hifisoundconnection customer support again. They again told me sorry and that I need to send it back for a replacement. And still (as they said) they didn't have any information about Paiste 14" top cymbal from Paiste and they don't have it in stock to ship it to me. I looked through their website and eBay shop and found out that they are selling this 14" top hi-hat cymbal and it was written everywhere "more than 10 pieces in stock" (So they were lying to me during 1 month, saying that they don't have it in stock).
I was angry and after a long talk (it took nearly 1 hour and 30 minutes for them to accept the fact that they have top 14" hi-hat top cymbal in stock) they finally promised (I have screenshots of this chat on their website if you are interested) to send 14" hi-hat top cymbal to me immediately and issue a full refund for 18" crash/ride once they receive damaged one from me (because I've decided to buy it from another shop). OK.
On Tue 4/19/2016 I received 14" top hi-hat and it was not brand new (looked like demo item and was packed and terrible box) but I was happy to get it anyway after almost 2 months of waiting.
I've sent the second damaged 18" crash/ride to them and have been waiting for a full refund (as it was promised by their customer support), but I again.. I was not ready for the surprise... Once they have received it, they have sent me the "new one"! NOT A REFUND as they promised!
And the most terrible thing is that when I received the third 18" crash-ride from them with big dent on the edge! It was a worst cymbal condition of all 3 cymbals they sent to me!
When I've contacted them and told that I want to get money, not this damaged cymbal I received an answer saying "We can only process a refund within 14 days from the order date as stated in our return policy. We apologize for any inconvenience this may have caused you. In addition, we can only authorize return within 30 days from the order date. Let us know if you need any further assistance."
So now, after 2 months and a lot of time spend on this guys I have totally damaged cymbal, no money and feeling that I've being ripped of by this guys. I have a feeling that they knew what they were doing and what they were shipping.. It was their plan I guess.
And I also want to say that all shipping boxes were fine, so it is obviously not fault of delivery service. It was packed being already damaged on their warehouse.
I am filling in a lawsuit against them right now. So if anyone had experienced problems with this "company", please contact me.
Never buy from them!

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7:19 pm EDT

HiFi Sound Connection Did not receive product paid for, bait and switch

They have a strong ebay presence, so if there is a way to steer people away from them over there, that'd also be a plus. I ordered (through their website, not ebay) 3 items in total, for around $200. The first item was a 5 channel amplifier for my car which a few days later I received an email stating that their "last item" was "damaged" and that I could get a different amplifier for a mere "$10 upcharge". I figured this was bait and switch, but I decided to give them the benefit of the doubt. I just asked them to cancel that part of the order, and they did. They refunded me the entire price of the item minus about a dollar, but I wasn't going to squabble over that. The 2-channel component speakers I ordered came in and look just fine, but I also ordered a 4-channel line output converter and received a 2-channel converter. I immediately (before even opening the packaging) sent them an e-mail, the requested pictures, etc. They sent back to me, "we'd like to offer you a $10 store credit on your next purchase." Right. Like I'm ever going to order from these folks again. After going back and forth with them for over a week now exchanging emails, and finally just asking for a refund of the purchase since it was obvious they weren't ever going to send me my 4-channel converter, they have stopped responding whatsoever.
I'm now filing with the FTC (non-receipt of ordered item), the BBB, and going to places like here, in an effort to steer people away from their business.

STAY AWAY from these guys.

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9:01 am EST

HiFi Sound Connection Car stereo

I ordered a re-manufactured and tested stereo unit for my automobile. I agree that I waited beyond the stated warranty period of 30 days. However, when i unpacked the stereo, it was evident that it had never been tested, repaired, or remanufacturered. The stereo was dirty, had food on the front of it, and it does not function. The vendor simply stated that it was "just to bad" without any other assistance.

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7:20 pm EDT

HiFi Sound Connection Mistreated customer due to deceptive business practices

Hifisoundconnection will take advantage of your interest in their listings and steal your money.
I paid $500 for a set of 4 slimpar64RGBA's for an upcoming wedding that I'd be DJing. Got an email from them a few days later that said the equipment was damaged and so the shipment was going to be delayed. I replied with a request to cancel the order and refund my money. John Cyril (a HSC customer service representative) replied the next day by saying no problem, we'll get that taken care of. Twelve days later I found a FedEx MPS shipping notification in my inbox which said the order that I cancelled had been shipped out of HSC's warehouse and was on its way to my address.. The items were poorly packaged before being shipped; thus, some of the boxes that arrived were all dented up from being thrown around while in transit. After spending the time and money ($40 for shipping) to return a package that wasn't even supposed to be sent to me in the first place, HSC penalized me for their mistake by only giving me a $400 refund (they pocketed $100 of my money). Personally, I think this crooked company intentionally shipped the cancelled order just so they could claim a 20% restocking fee. Don't waste your time and money on hifisoundconnection.

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11:58 am EDT
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HiFi Sound Connection DEFECTIVE ITEMS

ORDERED A PA SYSTEM THAT ARRIVED DEFECTIVE, AFTER TALKING TO A REP. I WAS PROMISED A PREPAID RETURN LABEL, EVEN THOUGH ITS NOT THEIR "POLICY".A DAY LATER I GOT AN EMAIL SAYING THEY WILL NOT HONER THE REP'S DECISION AND WONT PAY FOR THE SHIPPING. ITS A 100LB UNIT, SENDING IT BACK WILL COAST ALMOST HALF OF THE PURCHASED PRICE, BUT I BELIEVE THAT IF A COSTUMER IS GIVING A PROMISE BY A COMPANY'S REP THEY SHOULD HONOR IT, NOT TO MENTION SOME QUALITY CONTROL ON THE PRODUCTS THEY SALE.

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2:25 am EDT
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HiFi Sound Connection Worst Retail Purchasing Experience Ever

Before ordering I did some research and saw that HiFi Sound had relatively positive feedback. I ordered products on 4/9 and was told on 4/11 that products shipped and that I would receive tracking information that night. On 4/12, when I had not yet received shipping information, I checked in and was told the exact same thing as I was on 4/11. I decided to wait it out and on 4/13 when I still had not received tracking information, I inquired again and was given the exact same story. I decided to dig a little deeper as to the reputation of HiFi Sound and was shocked to find that this is a common occurrence and that they have terrible customer service. People had waited months for orders that they never received. I let my bank know that we may have a potential claim and that I was going to ask for a refund.
I contacted HiFi once again, bear in mind that all communications were though their online chat feature. It is IMPOSSIBLE to get someone on the phone at HiFi. I attempted to make over 10 phone calls and never once got a person on the line. They told me that they would process the cancellation but that the products had already shipped and that I would receive tracking information that night (same story again). I told the consultant that as long as I had confirmation on Monday that the order was cancelled that I would not follow through with the claim with my bank. On Monday 4/16, I checked in and was told that everything has been processed on their end and I should have the money in just a couple days. Today, 4/19, I started another chat and found out that the cancellation was still not processed. Only during that chat session, did they change the status of my order to “Pending Cancellation” and said that it was going to take 5-7 business days to see the refund in my account.
I am at a complete loss for words when it comes to this company. It literally seems that there isn't anyone there who cares or even anyone in charge for that matter. I am going to turn this into my bank to let them handle it as I cannot deal with the ignorance of these people any longer. Do not make the same mistake I did.

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10:28 pm EST
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HiFi Sound Connection used items sold as new

"HiFiSoundConnection.com is one of the least reputable companies you can deal with online. As long as the piece arrives complete, and packed properly, there are no issues - but pray to God you don't have to deal with customer service issues, pieces that arrive DOA, or arrive incomplete. As it turns out, they sell a lot of floor models and 'factory refurbs' as 'new', and then require you to pay the return shipping to fix their mistakes.

Among the worst CSRs at HiFi is 'James' - unfortunately he answers the phones AND operates the online chat forum through the website. This character lies any way he can to avoid dealing with your issues, and makes promises that never come to light. And if you call the Sales Manager Lisa at extension 99, you will only get her voice mail and she will never return your call.

I have spent thousands of dollars with this company in the past five months, and as I said, the pieces that arrive in one piece and complete are not an issue - but you have to judge an online retailer by how they deal with their shortcomings, and the pieces I have received DOA or missing pieces have been awaiting their promised resolutions since August 2011. In one case I even had to get PayPal involved just to get a return phonecall!

Accordingly, they will never be receiving another order from me, or my entertainment network, regardless of price, because they cannot service the sales they screw up at their end. Used, broken, useless goods sold to you as NEW.

After over a dozen calls, emails, and online chats with their CSRs, all I can do now is warn people away from this terrible online vendor.

When you judge an online retailer, look past the 'excellent' reviews, as they are now generated by companies hired to falsify online credibility. Instead, look at the legimate complaints, and you'll find out exactly who you're dealing with.

According to the BBB of Missouri, they have had 248 serious complaints against the company, which is NOT accredited. You can check the file at: http://www.bbb.org/southwestern-missouri/business-reviews/sound-systems-and-equipment/hi-fi-sound-connection-in-nixa-mo-19842

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Marko1999a
13 washington st, US
Nov 23, 2012 3:02 am EST
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Beware - They also work outside of Ebay during an Ebay auction which I believe is a violation of Ebay policies. On their website chat line they told me they would ship an item 11/21 if I "paid now" - which I did. On 11/23 I started getting emails saying they "needed more information" to ship. I honestly have no way of even knowing if they have what they sold me - but as of now, I out almost $1000.

Read the existing BBB complaints against HiFiSoundConnection.com and decide for yourself.

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5:45 pm EST

HiFi Sound Connection They have a lot of unhappy customers out there

Bought a speaker box and paid with payapl instantly. Tried to cancel the order 2 hours later because I picked the wrong one. They said it had already been shipped and I'm stuck with it now. Yeah right! Ten days have now went by still nothing no box no tracking number no refund. I am going to report them to the internet crime complaint center. I should have looked up their company profile on the internet before buying from them. They have alot of unhappy customers out there. Stay away from hi fi sound connection.

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12:12 pm EDT
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HiFi Sound Connection Did not refund money

I will never order from them again! i ordered what i thought was a brand new radio with CD player for my car. when i received the item, it was a refurbished radio with a cd player that didn't work. i almost returned it because i was not aware it was refurbished. then when i installed it in my car, i noticed the CD player didn't work so i began the long, arduous process of returning the thing to hi fi sound connection.

i filled out their form completely and stated that i wanted to return it for a refund (because i had found a NEW one somewhere else) they gave me the run around for 6 weeks! i went back and forth with them through email because customer service does not do phone calls you have to write to them. their return policy clearly states that i have the right to return the item. they received the item back, but never refunded my money. i finally had to get the bank invovled and i got my money back through my bank 6 weeks after purchasing this product.

DON'T ORDER FROM THEM! LET'S PUT THEM OUT OF BUSINESS BECAUSE THEY CLEARLY DO NOT DESERVE TO BE MAKING MONEY OFF OF US

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11:25 pm EST
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HiFi Sound Connection Will not fix their mistake

I placed several orders with them (all in the same week). One of the items I orderd was a Kicker DC12 loaded sub cabinet. The one I orderd was with dual 12 inch kicker comp woofers with a total load of 2 ohms. I was billed for the correct one but was shipped a 4 ohm set up. The tried to convice me it was a 2 ohm cabinet. I sent them a picture of my ohm meter reading 4 ohms and a pic of the part number on the box showing it was a 4 ohm cabinet. They told me it is a 2 ohm set up and the will just give me a rufund minus shipping and restock charges. DO NOT BUY FROM THESE SCAMMERS

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SMFsarasota
Sarasota, US
Jan 28, 2010 2:26 pm EST

I too have just purchased several items from this company. I did not recieve an item I ordered and have tried to cancel the order for this item. Instead they are trying to ship me a smiliar item that i didn't even order and don't want. WTF? I am also trying to return an item (within the 14 day period allotted) and they are not giving my a return authorization #. Without this number they will not accept delivery of the item! This is the worst company i have ever in my life delt with. I am resolved to disputing the charges with my credit card company for the item not recieved since this company is ignoring my request to cancel this order and refund my money.

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4:34 pm EST
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HiFi Sound Connection Bait & Switch Fraud

On Aug.24 th 2009 I purchased 2 car receivers, 6 6"x9" speaker boxes and 8 speakers from HIFISoundconnection.com . I paid via PayPal the total amount + shipping : $ 478.28
Shortly after the purchase I received 1 car receiver and the 6 speaker boxes ( worth approx. $150.00)
It has now been 10 weeks, they still advertise the items I bought on their site but obviously do not have them in stock .
Because I was too patient PayPal will not do a thing ( more than 45 days) . HIFISoundconnection offered me a store credit but there is nothing similar in store at comparable price .
Is this a scam ? Can they take your money for something that is not in stock and then give you a store credit ?
I would not complain at all if I had been charged only for the items they sent, but being charged the full amount for the items and the full amount for shipping is not acceptable .

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6:39 am EDT
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HiFi Sound Connection worst business ever

This company sold me a Dual MP3/CD head unit almost four months ago, 3 weeks after, I had to contact them only to find the item I ordered was out of stock after 2 more tries at out of stock items we agreed on 1 that was in stock, 3 weeks later it arrives in an unsealed box and did not work. I contacted them and recieved an RMA#, paid for return shipping and again I waited. After almost 3 weeks of silence I finally contacted them to find the status and was told they would not refund me because the amount of time that had gone by ( what a shocker, right?), so I agreed to an exchange for speakers. Almost 3 weeks later I had to contact them again and was told they had to check them in before they could send them to me. Since then I have sent countless e-mails and made countless phone calls and have gotten no response. I have asked to speak with the CEO Mr. Chris Rush and have been ignored. I have contacted the better business bureau and I am considering contacting the Nixa, Mo Police Dept because hell, they stole my money. BUYER BEWARE! These guys are CROOKS. Forget whatever else you read these guys CAN and WILL RIP YOU OFF.

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Update by Jay Gonzalez
Aug 02, 2009 6:42 am EDT

I forgot to mention that the item I recieved from them was the also the wrong one.

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6:23 pm EDT
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HiFi Sound Connection Bait and switch fraud

The character of any company is demonstrated in how they handle complaints. These guys have severe problems with this. They do have great prices on the items they carry in stock, but they offer items on their site they cannot seem to get. I had selected some of those items. In my case they would not get me specific information on my back ordered items. 4 Written requests for refund were ignored. Several requests for a manager to call me were ignored. Fully 2 months after i placed my order, exchanged 54 emails and placed more than 75 calls i finally put a scathing review online. I was called later that day. I asked the reason it had to get to this level before someone called. they could not give a good answer. they processed a refund, although it will take a few days to show at my bank. These guys have severe issues with dealing with problems. you may be alright if they have the item in stock.

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2:17 pm EDT
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HiFi Sound Connection bait and switch

These guys are horrible bait and switch con artists. I placed my order in good faith from items advertised on their site. after a couple weeks i emailed a request for the status of my order. they replied with a standard form response saying the items were out of stock and usually return to stock within 2 weeks. I waited another week or so and asked about the SPECIFIC status of my order and received the same generic out of stock reply. I have made several calls to them and rarely got a live person who could not give me any information. there have been days i made up to 25 calls within an hour only to get their "all reps are busy, please leave a message" prompt.

They did tell me I could select another item that was in stock and they would offer free freight for the inconvenience. they suggested i check out the Kicker brand. I did but did not find any items close to the specs of the original alpine amp and boston accoustic sub that i had ordered. they showed jl labs enclosed subs and i selected 2 as alternates - neither of which they had in stock.

in each and every email and message left i have asked to have a manager or owner call me so we can resolve this.

I have left many messages and none have been returned. i have tried to pressure them with promises to contact the authorities but to no avail. I have requested they cancel my order and refund my money - over $800 balance (they partial shipped my $915 order) in 4 separate emails (per their policy) but received no confirmation. after the last cancellation request they told me they were processing drop ships "today". I have twice now requested what items are being drop shipped and when i can expect them but gotten no response.

I noticed at least one other complaint on this site that these guys blocked the complainers phone. Darren from hifi soundconnection replied, "we do not block numbers." this is an absolute lie. my cell phone number goes to a message that has said "the mailbox is full" for 3 days now. amazingly, dialing from my home phone and another phone immediately after i get this message using my cell phone goes into their normal prompts although a live person does not answer and i am directed to leave a message.

These guys are horrible con artists stealing money. do not buy anything from them. if you have contact your local, state and federal law enforcement agencies.

for darren (since you seem to be answering the complaints here) - this is the first of many scathing reviews you are about to get from me. additionally, by the end of today i will have contacted state and local authorities alleging you committed an illegal act of conversion of my money and deceptive business practices. since this is across state lines it falls into federal jurisdiction. i suggest you resolve this now.

UPDATE: I just received an email noting items they propose to substitute. i am waiting on clarification of these items since they are not what i ordered.

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Kevin&Pam
Broken Arrow, US
Aug 05, 2016 7:51 am EDT
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Do not buy from these guys - they bill your credit card upon placement of the order and never ship the items. I ordered an item from them, paid extra for three day shipping and never received the item. After about a week, I called to cancel the order and was told to email my request, which I did. A month has now gone by with no response from them. I have made several attempts to contact ANYONE and keep getting their "please leave a message" recording and NO ONE returns my calls. I also tried their live chat option which they reccomend and was told, quite rudely I might add, that live chat was for techinical support calls only. I have made as many as 10 calls per day and have NEVER spoken with a live person! Save yourself the grief I'm experiencing and place your order with a reputable company.

Valerie
Valerie
, US
Aug 05, 2016 7:50 am EDT

This company is a FRAUD and has no idea how to treat customers. I have been trying to email and call them and they wont return any. So i called today and finally got ahold of someone, i gave her my invoice number and before i could ask for a manager she told me to back off and hung up on me, when i tried to call back i found that she blocked my call. So i called with my house phone, she did the same thing, and blocked my home phone. They owe me 500 dollars and i cant get ahold of them to get my money, and they wont ship me the product i paid for! this is crazy, i dont know how this company is still open!

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Bourma
, US
Aug 05, 2016 7:51 am EDT

I ordered an electronic part from this on-line retailer, which was listed as free shipping. When the transaction posted I was charged $10 to ship a $14.95 item. They promised a refund, but it was never provided. Now they will not ship the item and will not refund my money. I had to file a case with Paypal and wait for the resolution.

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cyberpatriot
Batesville, US
Jan 27, 2015 11:45 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Oh yeah definite rip off artists. I ordered a box for 2 12's and i receive an email saying the product was damaged and they don't feel right sending it out and i could wait for one to get in stock or take a refund so i opted for the refund and received a letter saying ok its being processed so i order another one off of amazon well not but a day or so i receive an email saying they shipped my order so i call and explain the situation and they told me it was already shipped and i could send it back well kept getting the runaround cause they didn't wanna take it back. I am posting everything on facebook. twitter, google + and everywhere else i can and i asked my friends to repost and i ask y'all to repost if you would and post everything you have on social sites. word of mouth is either the best or worst way to make or break a company. Lets help keep other ppl from getting scammed.

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Aaron Boatright
Lockport, US
Apr 08, 2013 1:24 pm EDT

"I was RIPPED OFF! The Bazooka amp I purchased was defective and I returned it to HIFI Sound connection for a replacement. Its now been 4 weeks and I'm still getting the run around. I have spoken to Tanya, Mark, and one other customer service rep about solving this problem and NO ONE will give a straight answer. At this point I just want money ($255) refunded, because I fear there is just going to additional problems.

I intend to contact the CEO Chris Rush and the general manager Tony Rush for my refund. And if this does not work, I will file a law suit in small claims in Christian County Missouri seeking my refund and costs for doing so."

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gooseyman2010
, US
Dec 30, 2010 4:36 am EST

Great prices but HORRIBLE customer service. These [censor]es suck at customer service and if they had a location that i could get to id go ring their necks
Dont bother calling. they will never return a call and they take 2-3 days to return an email. Look at this conversation between me and a "customer service rep"

Message starts at bottom

Are you sorry that you have a voice mail box that never gets answered too? If you dont answer calls why have an inbox?
Not only are you lazy your incompetent
or are you sorry that your program duplicated my sale SIX times.
What on gods green earth makes you think I ordered 6 15 inch subs?
are you THAT ignorant to HONEST believe that? Well Robin thanks for supplying me
customer service that I would expect from my 9 year old sister.
have a great day [censor].
SINCERELY yours,
A lost customer.

> Date: Wed, 29 Dec 2010 08:10:19 -0700
> From: sales@hifisoundconnection.com
> To:
> Subject: RE:
>
> Im sorry I show all emails were replied to asap expect the on on Christmas
> and Im sorry if we took the day off on Christmas, and Im sorry that you
placed 6 orders too.
Your customer service representative
> Robin
> Thanks for your interest in our products. Please use this coupon code 50K19K for $5 off any future order $100 and above at http://www.hifisoundconnection.com

> -----Original Message-----
> From:
> To: sales@hifisoundconnection.com
> Date: December 29, 2010 8:3:16 AM

This wouldnt have been too late had you responded to my 4 calls
OR answerd my emails quicker then 2 days at a time.
I will never do business with?you again.

Date: Tue, 28 Dec 2010 11:32:11 -0700<BR>> From: sales@hifisoundconnection.com<BR>> To:
Subject:
Unfortunately it is too late and the item has shipped. Once you receive it, you are welcome to send it back for a refund
Happy New Years!<BR>> <BR>> <BR>> Quinton<BR>> <BR>> -----Original Message---

To: sales@hifisoundconnection.com>
Date: December 28, 2010
I need to cancel order Invoice # _________
I have to purchases going through of the same item. It said it failed the first time which is why I orderd it again <BR>> Please cancel this order ASAP so it doesnt charge my bank.<BR> >

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jefmoy12345
seattle, US
May 19, 2010 3:03 pm EDT

ou will regret doing business with this company.

- The sell things they do not have in stock as if they have them

- The agree to a refund after you have waited weeks for your "in
stock" order, then they never refund your card and ship you items you
have already purchased elsewhere. In my case the supposed refunded
part of my order showed up 30 days after I ordered it and 13 days
after I canceled it.

- They sell "loaded" speaker boxes, that are actually a just a box and
retail speakers. In my case the speakers did not fit in the box
without an air gap as the holes were the wrong size.

- I used the F*** word in an email to them, not directed towards them
personally, but at the speaker boxes with the wrong size hole. And
they had the nerve to mail back that they will not work me because of
the offensive language. I believe this business is in New York, what a
pathetic excuse.

Also, the last review of these guys I did on this site, they actually
demanded I give them a good review to fix the problems with the last
order (missing parts). I am sorry that I did that for my own selfish
reasons (to get my issue fixed).

I can't believe I was stupid enough to try them again, apparantly they
try and rip you off every time, at least I am 2 for 2.

Total incompetent crooks

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JCBR
NORTHOLT, GB
Feb 16, 2010 11:54 am EST

The worst company I 've dealt with. Do not buy form them. Zero customer service and will take your money and not send the goods. Complete CON !

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wade4554
, US
Feb 05, 2010 7:53 pm EST

This company has terrible customer service. I purchased the product and it didn't work. Thy suggested calling the manufacturers customer service which I did. They were great, asked me to try a couple of things and that if that didn't work the product was defective and to return it to the store from which it was purchase. HiFi said they would accept the return but that I had to pay for the shipping. I dissagred with them and sited their return policy which states they will pay for warranty returns. They tried to say a return meant the return to me, which is just a complete farse. I sited it again and told them if they didn't want to follow their policy I would not give them good feed back. I even stated I didn't want a return I just wanted a new item that worked. I still tried to give them the sale. I got the following e-mail back.

On Fri, Feb 5, 2010 at 6:00 PM, HiFiSoundconnection wrote:

Hello,
Sell the item on eBay or Criagslist we cannot do anything for you at this
time.
Your Technical Specialist,
Tony

I seriosly can't believe they would do that first of all. Second I can't believe they would recommend sell a product that clearly doesn't work to someone else as a solution.

I will never do business with them again and I would recommend other don't as well. There are to many good people to do business with to have to deal with people like this. They are what give the internet a bad name.

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WayneStr494
, US
Oct 15, 2009 8:25 am EDT

10/15/09 - I have gone through almost the exact same scenario with this company now. Heck, it could have almsot been me that wrote this review. From working with Darren, to being told they were out of stock, to suggesting "Kicker" over the obvious quality components I intially ordered. NOONE answers the phone and the Online assistance is never... ONLINE.
I've turned my case over to Paypal for resolution now after roughly 1 month of going in circles.

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HiFi Sound Connection Bait and Switch

This place is a rip off! They charged me premium shipping then delayed part of the order then offer me a coupon for $5 bucks on my next order of $100 or more? Are you joking or what? They gave me NO NOTIFICATION OF split shipment NO NOTIFICATION of any out of stock item NO NOTIFICATION of when or if I could expect the other part of my order, I called them at least 12 times with out being able to talk to anyone, I left call back numbers I emailed them it was like they took a week off. now they won't refund the shipping charges delayed my order by 7 days now they want to offer me a crumb?
I'll NEVER SHOP WITH HI FI SOUNDCONNECTION.COM AGAIN

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Nate
,
Sep 30, 2008 4:47 pm EDT

I order an aplifier from HIFI Sound Connect on Sept, 10 2008, it is now the 30th and I have called them and acctually spoken to them at least twice a week! So today after no being able to reach them yesterday, i called them up again. THe first call was from my cell phone and I talked to a guy in shipper for about 30 seconds and asked him when my order would ship, he hung up and my phone calls would not go through (message said mail box was full", so i switch to my home phone (im a tricky one aren't I!) and called them back. Got a lady on the phone asked her aobut my order and she said it was "on back order from the Manufacture", So i asked for a refund and she offered me another product (one that would over power my speaker and blow them, they are not very knowledgeable of the products they sell!). I said no and ask for a refund and she hung up, Now the home phone wouldn't go through! (wahhooo! Who to borrow a phone from?) So, i got a phone from a roommate and called them up, got aother lady, and asked her flat out for a refund, she offered me another product and i refused and she hung up, now all my phone options at the time a gone... So, I decided lets report them to the BBB and call my bank! I did so and went through that rigamrole and now its a waiting game, also sent them an email that did this! BTW the company does a terrible job at hiding its location with the use of a PO Box, Chris Rush the owner seems to own a phone number in an industrial shipping area heres the address and phone! 1270 N Robin St Nixa, MO [protected] Phone: [protected], no answer there though :( but this is public knowledge on Whitepages.com so go ahead and call!

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Edith Rudolph
,
Oct 06, 2008 5:18 pm EDT

I too have had trouble with this company. I ordered a box for my daughters speaker and they sent us not the one we ordered but a cheaper one and yes I got charged for the more expensive one. I have tried numerous times to contact themvia phone and they never answer so then I tried the email. I got them to respond to the email but all they wanted to know was would the box they sent would work and when I emailed back that it would not they didn't respond any more and I spent a month and a half trying to get them to just send me a return label so I could send the box back. I even reported them to the BBB and guess what, they did not respond to the BBB either so now I am not sure what to do other than let people know what a terrible company they are and hopefully others will not have to go thru all the mess I have.

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HiFi Sound Connection Refusing a Refund

WARNING! Do not order from this company. We ordered a Clarion video monitor to for our vehicle that had to match the other existing one. We specifically and clearly identified that the monitor could NOT BE SUBSTITUTED in the customer notes section, in fact our online account clearly shows this. Someone wrote “Substitute” ¾ of an inch above the “Do not Substitute” note, unbelievable. We received the wrong component, surprise – surprise that would not mount correctly and the wiring connectors were completely different. Seems like a simple mistake that any reputable company should be able to correct. That is where things go sideways. We have sent over 10 different e-mails and have left a phone message, provided them with each and everything they requested and now can’t even get them to contact us. We have had to pay freight 2 ways and a 60.00 duty and they have the monitor. They initially indicated that they did not receive the item. Amazingly when we provided a shipping document for which they signed for, it suddenly appeared. They then said that this order was too old to provide a refund. This whole thing had become old because of their incompetence and their never intending to send a refund. Their last communication was an offer to provide a store credit, we don’t want a store credit, we just want back the money we spent for an item we did not order. We are appalled that a company that provides this service can even be allowed to be in business. Any of the reviews that indicate a satisfied customer are ones who happened to receive the correct item in the first place. If you receive the wrong item or it is damaged, you are screwed! They have no intention of correcting the mistake. The biggest joke is that the monitor that we wanted and they do not have is still shown on their website. You have to know that someone else will make the same request and be shipped a substitute that will not work and have to go through the same crap. Once again……DO NOT DEAL WITH HIFI SOUNDCONNECTION, they are online crooks. We will be looking at other ways of getting this story out to the public.
TS Lloyd

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Aaron Boatright
Lockport, US
Apr 08, 2013 1:36 pm EDT

On 2/12/13 I purchased a Bazooka amp and as I installed it, it was immediately notice that one of the plugs was not making a proper connection (the problem being the wiring harness or the plug inside the amp). I got authorization to returned it to HIFI Sound connection for a replacement. Its now been 4 weeks and I'm still getting the run around. I have spoken to Tanya, Mark, and one other customer service rep about solving this problem and NO ONE will give a straight answer. At this point I just want money ($255) refunded, because I fear there is just going to additional problems. Judging by the large number of complaints I'm seeing on the internet, it looks as though they will not willingly refund my money or place the product.

I intend to contact the CEO Chris Rush and the general manager Tony Rush for my refund. And if this does not work, I will file a law suit in small claims in Christian County Missouri seeking my refund and costs for doing so."

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HiFi Sound Connection Rip off

On January 24, 2009, I placed an order with Hifsoundconnection (Audio Enhancers KPL12D Unloaded Ported Sub Box Dual Kicker L7, L5, Cost=$90.00) for a total cost of $133.47 plus shipping. After waiting several days for the merchandise to arrive, I finally received the merchandise (enclosure) on 1-29-09 @ 11:07 am per ups website. Initially my wife received the merchandise from the carrier and later that afternoon following work I opened the shipper and notice that the incorrect enclosure was sent. The enclosure that I received was the Custom Dual 12" L5 L7 Ported Sub Box (Cost= $84.95), however the enclosure that I ordered was the Audio Enhancers KPL12D Unloaded Ported Sub Box Dual Kicker L7, L5. On Friday January 30, 2009 I sent an email to hifisoundconnection at: [protected]@hifisoundconnection.com about receiving the incorrect enclosure. After waiting (24 to 48 hours according to hifisoundsconnection posted turn-around time) I didn't receive a response back after that time frame. A second email to [protected]@hifisoudnconneciton.com was sent, I got a response apologizing for the mixed up in the shipping department and hifisound offered a partial refund or the correct enclosure to be sent instead. Now, a third email was sent to [protected]@hifisound that I would like to have the correct enclosure sent versus the partial refund b-c I purchased the enclosure due to the amount of air space in the enclosure matches to maximum cubic feet of the subwoofers going into the enclosure. Next, I did receive response back stating that they would honor my wishes and send the correct enclosure. After several days (3 days) went by I didn't receive a tracking # or any notification of shippment. Now, I've been calling them almost everyday in addition to sending emails to hifisoundconnection about the shippment of the new enclosure. While talking with customer service they keeping sending me to a person named "Tony", whom they don't explain his position in the company nor how he would be able to help me. I keep getting Tony's voice mail but he never returns my calls. So, at this point I'm SOL. All I want is the correct merchandise that I bought and paid for...or my money back on the different of the two enclosures plus any shipping cost differences. I tried to maintain the rapport w- this company in addition to the fact; I've haven't had a problem with hifisoundconnection until now! Its shocking that the first and only problem that I have with this company...look at whats happening. DO NOT BUY FROM THIS COMPANY. My invoice# is 6067664.

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