I bought a Canon printer from HiFi Corp. after 6 month it shows only paper jam, doesn't do anything else!
I send it in to Hifi Corporation!
Hifi Corp. has a "Our no nonsense guarantee" = "faulty products will be repaired within 21 days or replaced by a similar product!"
I waited 25 Days! nothing!
I complaint with the Service Manager Nadia! Her answer: "You have to hold on, I have to contact Canon, I cannot give you a new Printer!
I complaint with the Call Center! After 5 Hours they got the Printer back!!!
on the following Day I collect the Machine!
The first Fax came in on Monday! Now the machine not only shows the Paper jam on the Display, you can see it
every page get stuck!!!
I called again, message to Nadia!!! No reply Message to Beggy!!! No Reply
finally I get hold of Nadia. She ask me to bring the printer in to get the Serial Nr.: I gave this Nr over the Phone.
Now more nonsense!!! with our no nonsense guarantee!!!
Remember! I send the Printer in on the 2nd of Sep.2008 today is the 16.10.2008
I have to hold on, for the Rep of Canon! only he can say YES/NO!!!
When you see on the Website http://www.hificorporation.co.za/information/guarantee/ a nice Sticker (LIVING THE PROMISE!!!)
Living a Lie/Joke would be better!!!