Hi-Fi Corporation / r7000 to repair a tv which I purchased for r7000

United States Review updated:

I bought a 42' plasma TV from HiFi corp on [protected]. On [protected] the picture just disappeared while there was still sound.We took it in for repairs on [protected] to the Centurion branch.We were told that they would give us a quotation within 7 days.After 30 days I called to find out what was happening.A very rude staff member told me to have patience and that they cannot call the service agents to find out.After a further 2 weeks, we visited the branch to get some answers and wa stold by the manager 'Welcome' that he will find out & let me know.On [protected] 'Vicky' called to say that it would cost R7000 to repair but if we produce our proof of purchase, which by the way we paid R7000 brand new for, that amount would be lowered. On [protected] I took the proof of purchase to the store and was told by 'Eugene' that the TV was still under guarantee and that it would not cost anything to repair.Today, [protected] I was called by the Service Manager 'Welcome' to find out if we're accepting the quote of R7000 or not. The TV is not under guarantee as we were told and the amount cannot be lowered. Why would I repair for R7000 when I bought it for R7000 brand new. HiFi Corp is pathetic.

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  • Hi
      20th of Jan, 2011

    Please will you contact me - Karen at 0860 459 459 or on email [protected] - so I may assist you with your complaint. Customer Care Hi-Fi Corporation

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