HH Gregg / inferior products!
I bought a GE washing machine in July from the new HH Gregg store in Hickory NC. The first day of September the tub broke and literally knocked the front panel off the machine throwing clothes and water all over my laundry room. I called HH Gregg, some young lady took the call, although I asked for a manager, she insisted she could take care of it. She told me, since I did not buy the extended warranty I would have to take it up with GE. I again asked for a manager, she gave me GE’s 1-800 number. I again told her I wanted to speak to a manager. She put me on hold and then the phone started to ring… She transferred me to GE’s 1-800 number. I hung up and called the store back. I guess HH Gregg has caller ID because the phone clicked and then a short pause and then it rang again, yeah, she transferred me back to GE’s 1-800 number. Furious, I went through the automated phone system with GE just to find out they were closed. The next day I called the store and finally got a hold of a manager named “Jeff”. Of course after explaining the crap I went through the night before. Jeff apologized and told me he would take care everything and call me right back. Well the next day, I called the store back and asked for Jeff the manager, some guy named Jeffery got on the phone, I asked him if he had got any were with my complaint. He quickly let me know he did not know anything about my complaint. I explained to him that I spoke to him the day before about it. Of course he was not working the day before. So I explained my problem again. Yeah... right... he’ll take care of it and call me right back. The next morning, I called back to the store and asked for Jeffery the manager... Jeffery not working today, I got to speak to Phyllis, of course she did not know anything about my complaint, I explained it to her... yeah... right... she’ll take care of it and call me right back. She did call me back around 9:00 that night to tell me she did not get anywhere with my problem and suggested I call GE’s 1-800 number which I did do the next day. Guess what, they were closed. Monday I did get a hold of GE and it turns out Jeffery called them and a service guy was scheduled to come out to my house on Thursday a week and two days after I first called HH Greg, I would have been real nice for someone to let me know. So now, due to GE’s 8 hour window, I have to take the whole day off from work to wait on the repairman. The repair man gets here scratches his head, tells me he’s never see this before, no problem though he’ll fix it, he’ll be back next week with the parts, and oh yeah, with the 8 hour window, I had to take the whole day off from work again. So anyway one week later he comes back out and fixes the machine, oh joy it only cost me more than I paid for the machine in the first place to take two days off from work and feed the machine at the laundry mat for two weeks but its fixed. We’ll almost one month to the day, the motor when out. Again I called HH Gregg, again since I did not buy there extended warranty….yeah I knew the drill. I told Jeffery I would bring it back to the store and buy a new, better, more expensive machine, with the extended warranty if her would give me the cost of this GE junk towards it... nope... deal with GE. I called GE and pleaded with then to let me take the machine to a repair center so I would not have to take to two days off again. Ms. Lovewine (case # 769653) at GE said nope, GE does not have any authorized repair centers, just home repairs. I asked if I could put the machine outside in my garage with water and power hook up for the repair man to fix with out me needing to be there. Nope, Ms. Lovewine said the repairman needed to see the machine in the atmosphere it was being used in, I reminded her he was just there a month ago, nothing had changed. After a while Ms. Lovewine said, while highly unlikely, she would ask if the repairman could work on the machine in my garage and someone would call me on Monday to let me know if he would do that. Needless to say. I’m not waiting on Monday. Today I’m going to buy a new non HH Gregg, non GE washing machine. I would suggest anyone thinking about buying anything from HH Gregg, do what I should have done in the fist place, search the internet, there are hundreds of complaints just like mine. I guess you figured out buy now I’ll never buy anything from HH Gregg again and I will remember my experience for a long time and retell it to anyone I hear is planning on any type of purchase from any store in the future.
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