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Contacted Hp support on a printer problems by phone twice, couldn't get anyone who understood or spoke english to any extent. Tried e-mail which has now been on-going for over a month. According to this award winning support operation, my case has been elevated to level-2, the advanced support group, and yet another group, the concerned group (I personally don't think any of these groups even exist, but it keeps in nature with other documented lies they have made). With no help and needing a printer bought a Vista certified brand new officejet 5610 for a project to put out borderless 4x6 prints (which according to their advertising, the printer will print...if you buy their special tabbed photo paper ($22) and the photo ink cartridge ($25). Doesn't work, leaves a 1/4 inch strip of white on the side of the photo. Back to support, no help for over three weeks now. Did finally figure out the fix on the original printer, let them know...and guess what...at least 6 of these highly trained support techs know that the original problem has been fixed (remember they had been working on it for over three weeks) and yet not a single one has inquired as to what the fix is. Also told them it fixed problems with Vista and a few of their other printers. They still haven't shown any interest in the fix.
Also, checked with J.D.Power, who issued this Outstanding support award, it has long expired and they say 'Unfortunately they (HP) still advertises it', they currently have HP rated at Average, and ay they are going to look into the matter (Hooray for J.D.Power) . Am currently recommending that all my clients look into moving to Canon or Epson printers before transitioning to Vista, their support is the worst I've seen in the 28 years I've been in the computer business (yes, even worse than Symantec, which was number one on my list the last few years)
OK, I'm retracting my complaint. I spoke with HP and talked to a supervisor. The super fixed my left click within 5 minutes. Please don't speak pig latin but if they tell you to re-install windows ask to speak to a supervisor. Not everyone at HP knows what they are doing. Once again I apologize and yes I am glad I took the extended warrenty.
I was told they could not help me unless I paid $49.50 for I think 6 days or $99.00 for a year extended service. After agreeing to $99.00 + tax $104.94 they told me to re-install windows.
My problem was the left click on my wireless mouse stopped working. No, I didn't re-install windows I hooked the mouse up to a different PC and it works fine and I'm using a wired mouse for HP and I plan to get my now $114.00 dollars back by contesting HP's charge. If I can't HP will hear from me every week for a year. I now know how to fix most HP's problems; re-install windows. If you're going to call them I suggest you speak pig latin.
i agree with you
i feel i will never buy another hp product if deepika yadav will be the one assisting me in the future
By doing that, all you are making is a photocopy. I'm not sure about the model you've got. The 1315V is an all in one. I use the "copy" function for text or drawings, the scan function for photos.
If you want a good print of an original photo you should scan (not copy) the photo to the computer. It still sounds like you need to set up the colour profile. Did you install the software that came with the priter?
no moniter involved just lay original black and white photo on glass plate crop etc press print in black and white and out they come red
I've had three HP printers for years. Customer service via the internet has always been terrific, even on my oldest model.
It sounds more like there's an issue between your printer's profile and your monitor profile, or your working colour space. I've printed black and white photos as well as colour photos and illustrations with pretty good quality.
We have an older HP printer & use their cartridges. I purchased a color cartridge 2 pack and when I went to use them, they didn't work. So, I purchased another one and it works fine. I have been told that they were dried up. I e-mail their warranty dept. and they insisted that I give them proof of buying the printer. (All correspondence came from foreign countries). I kept asking what this had to do with a defective cartridge? They insisted that they must have the info. So after crawling on the floor under a cart and trying to find the serial number etc., I received an e-mail that the printer is out of warranty. I sent them countless messages that the problem is not the printer. We received many different types of responses with each one stating the printer wasn't covered. Yesterday, I decided to call corporate. They wanted the receipt and told me that they would not replace the cartridge unless I had it. Since I had purchased this in a 2 pack, by the time I went to use them, the carbon-type receipt had faded and I believe I tossed it out. I said I would ship the cartridge to them and they refused that. I or my family or friends will never buy anything from them in the future. Fool me once, but not twice. Beware of them.
I have the same problem. I did not buy an extended warrantee. After 14 months the motherboard died. No one can find a motherboardto replace it and HP wants $400 to fix it. I paid $650 for the computer. This is ridiculous! The worst computer I have ever had. I will never buy another Hewlett Packard product ever again.
Agree.
After purchasing a desk top Pavillion on February 27 2017 and having it serviced by HP over the course of the year, I was informed by HP Support Center that my one year warranty had expired. Their records reflect that I purchased the desktop in October 2017.
Advised to send in the purchase receipt and that I would be informed of the warranty reinstate with 4-6 hours. It has been over a week and still the unit has not be updated. The purchase receipt was sent twice. No answers to my questions on the reason for the faulty data showing an incorrect purchase date. Previous outsourcing support has been frustrating, lengthy and invariably involves a language barrier. HP outsource personnel whether in India, South America, the mid east etc., are only good for going through the numbers. Anything outside the "book" parameters you are in for a long long telephone session including those indivduals who simply hang up on you when the going gets tough.
I had problems with my audio (no sound).Anyway I had purchased an extended warranty earlier, so I thought this would be easy.NOT! They sent the box for me to mail it back to them to my old, flooded -out apartment.My previous neighbors told me it was there.Then after waiting a week to get it back, nothing had been done to fix it and there was a loose screw knocking around in the tower. I called again hoping to get someone who spoke English.Trouble is each time you call you have to go through the complicated story about the problem and shout words into an automated answering service.Their warranty is worth about as much as the toliet paper on the wall of my bathroom.I paid $227.84 for a warranty on an XP Pavillon Desktop and it doesn't look like it does any good to have an extended warranty at all.I have nothing good to say about HP's service.here's hoping that "karma" really does exist.
I am having issues with my laptop and HP's customer service. It is now going back for a second time to fix the same problem I've been complaining about. I get it back today, so we'll see if they fixed it this time. When I got it back the first time, I called, and tech support said someone from claims would call me in 24 hours. That didn't happen. I wrote a letter to the CEO, and had someone call me regarding the email. She was awful! She was no help, and just made me more frustrated. She asked me when I was getting my computer back.. I told her that I didn't work for HP so I wouldn't know. She did nothing to make me the least bit happy with the service. If when I get it back that it still isn't fixed, I'm asking for my money back.
I'm fighting with my laptop HP Pavilion dv6604nr, since I have purchased on 12.12.2017
My previous experiences with HP have been good, so I decided for another.
Drive D; was so overloaded with games and Video Program's, they are not possible to remove.
I'm thinking to turn in also...
I ordered a HP Pavilion a6300t CTO Desktop PC 2/19/2017, online. I paid $601 to have this custom built. This Pavillion a 6300 t is only two weeks old and within an hour of it being on, the CD/DVD holder got stuck in the "open position".
The computer is fine, otherwise. Tech support is non existant, performed by Indian labor with a passing knowledge of English, except to read from a script, to promises that the technician, who has been " On his way" to my home for nearly TWO WEEKS, is "still on his way". There are no local HP authorized service place to take my computer to, despite what it says on their website. Today, March 7, I was informed that the part needed is on backordered: 48x max. CD-RW/DVD-ROM combo drive (48x32x16x48x)
I have complained to the CEO, Bill Hurd. I even have a case manager, Raj, whereever the heck HE is, I do not know. What I do know is that I have had nothing but empty promises to cover a repair that should be covered and IS covered under warranty.
I also wrote to the CEO after an infuriating phone experience with HP support, which ended with my problem not being resolved. I do not have much confidence that I will get any kind of acceptable response.
Absolutely the worst service. They keep track of nothing, so you need to go through the whole name, address, phone # everytime you call, even though your personal data should be saved in their database.
After numerous hours arguing with Indians who neither speak nor understand English, I finally convinced them to send me a box so I can send the machine back to them for repair.
Now, after reading all these complaints, I am reluctant to send the computer back, since I have no confidence these idiots will be able to repair it.
Never again - next time I'm getting a MAC.
Not only did I write to the CEO for help with my laptop, but someone called me from the number mentioned above, assured me they would take care of it, and then never did. Now I am stuck trying to call the number above to reconnect with the person and a message is telling me the number has been disconnected. Needless to say I do not think my computer issue will ever be resolved, the customer service at HP/Compaq is beyond horrible, and I will never be purchasing another of their products.
I fully understand just how you feel. My husband and I are also dealing with H P and a lap-top that we own. I finally had to write to the CEO of HP to see if I can get some resolution to our problem.