The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

Hewlett-Packard / HP Development Company / hp printer.

1 Center Point, Louisiana, United States Review updated:

I called ab my printer not working and Kevin Taylor from HP customer service was the absolute most rude person I have ever encountered in a customer service situation. I informed him that I hadn't received a call back for my trouble shooting issue. He told me if I don't wanna renew the warranty then why am I wasting his time. I was blown away. He told me to call a supervisor and he didn't care what I did and hung up on me.

  • Updated by Lori McNeal, Nov 08, 2017

    I sent an email to president CEO of company Dion Weisler and have heard no response thus far.

  • Updated by Lori McNeal, Nov 09, 2017

    Actually his rep called me and they sending me a new printer at no charge for the actions of their employee. So apparently some companies do care ab ur business. Hooray for HP!!!

Lo
Nov 7, 2017
Sort by: UpDate | Rating

Comments

  • Po
      8th of Nov, 2017
    0 Votes

    Did you end up calling a supervisor?

  • Po
      8th of Nov, 2017
    0 Votes

    It's really unlikely the CEO talks to customers at all, let alone one via email. I would try giving them another call unfortunately.

  • Po
      10th of Nov, 2017
    0 Votes

    That's a great resolution. You can go into "My Complaints" on your account and mark this as resolved if you want.

Post your comment