Hewlett-Packard / HP Development Company / hp printer.
1
Review updated:
I called ab my printer not working and Kevin Taylor from HP customer service was the absolute most rude person I have ever encountered in a customer service situation. I informed him that I hadn't received a call back for my trouble shooting issue. He told me if I don't wanna renew the warranty then why am I wasting his time. I was blown away. He told me to call a supervisor and he didn't care what I did and hung up on me.
-
Updated by Lori McNeal, Nov 08, 2017
I sent an email to president CEO of company Dion Weisler and have heard no response thus far.
-
Updated by Lori McNeal, Nov 09, 2017
Actually his rep called me and they sending me a new printer at no charge for the actions of their employee. So apparently some companies do care ab ur business. Hooray for HP!!!
More Hewlett-Packard / HP Development Company Complaints & Reviews
- Hp Pavilion Slimline - motherboard failures on new computers [447]
- Hp Pavilion Dv2000 - laptop problems [49]
- Hp Officejet Pro K550 - printer is hopeless! [49]
- Hp Dv6000 - privacy violation and poor product! [126]
- HP Customer Service - extremely disappointed with hp customer service! [84]
- Hewlett-Packard / HP Development Company - warranty repair & customer service
- Hewlett-Packard / HP Development Company - tech support, cheaply built product, ripping me off, worst customer service ever
- Hewlett-Packard / HP Development Company - hp service [1]
- Hewlett-Packard / HP Development Company - product out of specification
- Hewlett-Packard / HP Development Company - laptop hard drive [1]
Date
Did you end up calling a supervisor?
It's really unlikely the CEO talks to customers at all, let alone one via email. I would try giving them another call unfortunately.
That's a great resolution. You can go into "My Complaints" on your account and mark this as resolved if you want.