I called ab my printer not working and Kevin Taylor from HP customer service was the absolute most rude person I have ever encountered in a customer service situation. I informed him that I hadn't received a call back for my trouble shooting issue. He told me if I don't wanna renew the warranty then why am I wasting his time. I was blown away. He told me to call a supervisor and he didn't care what I did and hung up on me.
I sent an email to president CEO of company Dion Weisler and have heard no response thus far.
Actually his rep called me and they sending me a new printer at no charge for the actions of their employee. So apparently some companies do care ab ur business. Hooray for HP!!!