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Hewlett-Packard / HP Development Company

Posted: Dec 22, 2017 by    

hp laptop 15-bs0xx technical support/warranty request

Complaint Rating:  100 % with 1 votes
100% 1
1:46 AM 12/22/2017 Technical Support Customer Service Compliant...

Technical Support Request for a brand new HP Laptop 15-bs0xx, with 11 months remaining on warranty!!
HP Laptop 15-bs0xx
Serial# CND7425W3N
Product# 2NV98UA#ABA

Issue: I'm experiencing technical issues with Windows 10 ever since upgrading the factory installed version to version 1709! The ONLY issue I'm experiencing is with Cortana. Under settings I have it all configured correctly, and specifically Cortana is NOT FUNCTIONING ON THE LOCK SCREEN, and under my personal Administrator account using a Microsoft Account. I researched the issue on Microsoft Support, and they recommended that another user LOCAL administrator account be created then when everything starts working transfer my files to the local administrator account, then delete my administrator account then start using my Microsoft account with the newly created local administrator account! I have done everything except delete my account and start using the Microsoft account with the new administrator local account? The reason I'm hesitant to complete the final tasks is because I have tested using Cortona With the new administrator local account, and Cortona responds and functions a whole hell of a lot better, but, still is not appearing on the lock screen, with any account? I have downloaded a 64bit version 1709 Windows 10 Home ISO, and I'm at the point of doing an in place upgrade?? But, after all the time I have spent getting my current operating system the way I want, and having backups, restore points, and used my one time HP Recovery Media Creation. I am really not sure I want to go through all that again?? IS THERE ANYTHING AT ALL YOU CAN RECCOMEND / IDEA, S OR MAYBE A REGISTRY FIX, OR UTILTY THAT YOU HAVE TO FIX THIS ISSUE BEFORE I CONSIDER IN PLACE UPGRADE, OR RE-INSALLATION??

They refused to assist me and wanted to charge me $99.00 for Smart Friend Service, After Just purchasing this laptop with 11 months remaining on warranty:

Warranty status details for your product: Active

Serial Number
Product Number

HP manufacturer/base warranty
Warranty type
Manufacturer Warranty
Service type
Wty: HP HW Maintenance Offsite Support
Active: Covered under Manufacturer warranty, 11 months remaining.
Start Date
December 02, 2017
End Date
December 01, 2018
Service Level
Stud Office Hrs. Stud Office Days
Stud Office Hrs.' Stud Office Days
Global Coverage
Standard Material Handling
Standard Parts Logistics
No Usage Limitation
Stud Turn-Around
Customer delivers to RepairCtr
HP Ships to Customer Site
Offsite Support & Materials
Hardware Problem Diagnosis
Extend your warranty
Extend your warranty

Service type
Wty: HP Support for Initial Setup
Active: Covered under Manufacturer warranty, 11 months remaining.
Start Date
December 02, 2017
End Date
March 01, 2018
Service Level
Stud Office Hrs Std Office Days
NextAvail TechResource Remote
2 Hr Remote Response
Unlimited Named Callers
Initial Setup Assistance



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Complaint comments Comments (1)    Updated: Complaint country United States Complaint category Computers & Accessories


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A  22nd of Dec, 2017 by    0 Votes
seems more of a personal preference issue than a warranty problem
not seen any real issue on the pc itself that hp would need to fix
as for cortana ? that's a thing I don't trust ( big brother listening)
and not sure if that can be set the way you want, perhaps you can contact Microsoft and inquire they have a chat and support page to ask questions

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Hewlett-Packard / HP Development Company Logo Hewlett-Packard / HP Development Company
Customer Care Service
1501 Page Mill Rd. MS 1247
Palo Alto
United States - 94301-1112
+1 800 473 4732
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