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Hewlett-Packard / HP Development Company / envy 4520 printer and ink cartridges

1 Naples, FL, United States

Called HP Customer Support today, 5/16/2018, because one of my two printers is only printing out blank pages. I bought it a little over a year ago, have an extended service contract, and it still has the original ink cartridges in it. They are about 80% full and have expiration dates on them some time in 2019. Clearly, I don't use this printer much. After much messing around, the Customer Service representative decided the ink INSIDE the printer had dried up, blocking the flow of ink from the cartridges. She then tried to sell me a new printer. Annoyed, I told her that if I bought one, it would not be an HP. FYI, my other HP printer is also having dried up ink problems, this time at the connection between the black ink cartridges and the printer. This second printer only prints out gray instead of black. I've been a long-time HP customer, albeit a minor one, but I really think I deserve better products than dried up ink and printers that can't be fixed by the Customer Service people.

May 16, 2018

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