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Hewlet Packard Pavillion Computer / does not work

1 124 Cashin StreetLowell, MA, United States Review updated:
Contact information:
Phone: 978

I purchased an HP computer from Sams Club on 03/05/2008 and purchased a 3 year warranty I was told that if I dropped it or anything was to happen it would be fixed or if it could not be fixed it would be replaced well 2 motherboards later and a CPU the computer does not work and when I call the service company they tell me I need to purchase a recovery disk to repair it. After the motherboard was replaced the computer did and has not worked I feel as if I do not need to pay any more for something that should be covered under the insuance.

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Comments

  • Ni
      26th of May, 2009
    0 Votes

    At least they are consistent in something!! Even here in India it's the same. Apparently their warranty covers software issues only within 90 days of purchase which they politely / deftly keep secret while you purchase the warranty, till the need of the hour.
    Well I will no longer purchase, use, or recommend HP products to anyone because basically, your service is terrible and your warranties are very deceptive.

  • Ge
      4th of Jun, 2009
    0 Votes

    Hi Nigel. There are several pending class action investigations regarding your computer at www.classadvocate.com. Good luck.

  • Ni
      8th of Jun, 2009
    0 Votes

    Hi GeneralStark. Thank you for the information.
    After my post I had written a strong email to the MD of HP here in India & they responded quickly & have restored my machine to factory settings.
    Having said that I had influenced 2 other friends to buy the same laptop & they too are facing the same problems now. So I will look into the classadvocate site & see what options we have here in India as well as I strongly believe others should not fall prey in these anemic times.

    Thank you.

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