Hertz
reviews and complaints

Failure to disclose all information at the time I was signing the paperwork. Was just informed that I had to authorize a full payment of the rental car on top of the security deposit. I will never rent from your company again. I was told that when I rented the vehicle only needed an initial security deposit of $250. The car provided was not cleaned correctly. Found all kinds of scratches and scuffs. Residue from when the car was buffed.

Rental agreement number : [protected]
Bill Reference: RM2156883914

Penalty type: Verbale fine on line
Issued on: 01.08.2018

I was charged Euro 30, 50 on my creditcard for a 'fine' I supposedly got in Rome this summer. I never got any fine, nor had anything to do with Italian police. I want the amount of Euro 30, 50 refunded to my creditcard.

Please take immediate action.

Regards

Daniel Liseth
Phone: +47 [protected]

I was harassed and bullied by your employee Tre whom interrupted a conversation I was having with my husband regarding something I was told by another employee. He was commenting and I didn't realize he was talking to me since he had his cell to his ear. I turned away and he said "alright just walk away" I turned and apologized I didn't know he was speaking to me and his response was "whatever go ahead and act like a victim" I again told him I didn't realize he was talking to me and that I was just turning to put my stuff on the table. He said again "whatever" and hand gestures for me to go away. I questioned him immediately on his behavior and he just began arguing with me over NOTHING! Completely rude. I'm still confused as to what was going on with him that he took his frustrations out on me. But I'm a customer, I have a right to ask questions regarding information that was given to me. Why he was interrupting my conversation with my husband is still a mystery but I was not rude and told him I was listening to him once I realized he was. He has a major chip on his shoulders and him calling me a victim under such unusual circumstances really makes me feel like this was racial. I'm extremely upset and have no time to be sitting here filing this complaint. I was completely treated innappropriately and with such horrible customer service. I'm going through an insurance claim but will never use Hertz again.

I called the hertz dealer this am regarding the lights coming on. Mind you I am 35 weeks pregnant with twins. I picked up the rental 10/15/18 because I had been involved in an accident. They made me drive the unsafe vehicle back to them in order to swap it out for another one. When I get there at noon, the manager Margarita informed me it would cost me more money because they didn't have another vehicle in the price range I was currently renting, after having 5 hours to get one for me and me being told they would have one when I got there. I am very dissatisfied with Hertz. This is very unprofessional I should have been comped the rental at my current rate. It is not my fault you did not have a vehicle in my price range and I am sure they had plenty of time to have one transferred from another facility. Please call me at [protected] to try to clear up this matter.

Sincerely,
Casey Biggs.
Contract Number TNNAS050568205

i rented a car from hertz, rabat, morocco.
they stole my deposit money and it has been 6 weeks now since i returned the car and they are ignoring my calls, messages and emails. i am so furious! the car was returned with some damages and i requested a damage report to claim the money from my insurance company..but hertz is not complying!
car rental number: 212586
my email:
[protected]@hotmail.co.uk

Hello,

I had a Hertz rental last summer in Belgium No. H7203170239 from July 29 to August 21st, 2018 for a total of 507.75 Euros. At the reservation and at the return I made sure that points related to such a reservation will be credited to my frequent flyer account on Kuwait Airways (Oasis) No. [protected].
So far I dont' see any trace to these points on the account.
Please advize,

Best regards

Date of Incident- Monday October 15, 2018
Hertz Location- 1701 El Dorado Pkwy #200 Mckinney Tx 75069
Name of associate- Naima

From the very moment of walking into the location I was greeted as though I was hindering the associate from taking her break. The only vehicles they could provide me at this location were two very large trucks. I stated that I do not desire a truck because they make me very uncomfortable to drive. She then says " I'm not vertically challenged but can understand not wanting a big truck." I may be short in stature but I am in no way, shape, or form challenged. I am extremely OFFENDED. I believe she needs sensitivity training.

Hello,
This is Carmesha Mix and I have rented a car from hertz for over three month through Krieger ford. I dropped the car off today and the manger says the tank isn't full. It's been an issue since I got the rental. Management at hertz told me I would no long be able to rent. I feel like that's wrong. If you could give me a call reguarding my issue at [protected]. Thank You.

I wrote a long complaint & pressed submit. It all disappeared! Here I go again!
Grrrrrrrr!

We booked a car with Hertz through Hotwire to be picked up on Sept. 19th for 4 days in Edinburgh, Scotland. Our rental agreement number was #[protected]. We picked it up around 6:00 pm & drove about 2 hours when a tire blew out. There was NO spare tire----only a rim with NO tire in the trunk!
We finally got in contact with Hertz emergency service & they said they would be there in less than a half hour. We were on a very busy motorway south of Glasgow. Over 2 hours later the wrecker arrived taking the car to our motel to then pick it up in the morning to take it to another town to repair the tire. We arrived at our motel around midnight.
A new tire had to be ordered. Hertz would not bring us another car so that we could continue on with our vacation. We sat in the motel room all day waiting----losing a FULL day. We than had to hire a taxi for 15 British pounds to go get the car!
We than went onto the part of Scotland where my Grandfather grew up. But because of losing a whole days worth of travel, we got back to Edinburgh about 2 hours later then when the car was to be returned to the airport. It was dark & so we decided to return the car at 5:30 am when we had to fly out rather than battle a strange & large city late evening. There were no numbers of where to call regarding this whole matter.
Hertz immediately charged our credit card $185.70 for being one day late! (We were less that 12 hrs. late according to contract.)

I called them after returning home & was told that nothing could be done regarding losing a FULL day of use of the car, the taxi expense or the (outrageous) one day late fee! The person I spoke to was very short with me & said it was "company policy" & there was NOTHING that could be done about it all! She said it was because we had booked it on line through Hotwire! I called again, spoke to someone else who also "blew" me off! Not their problem!
It was the fault of their car not having good reliable tires plus not having a spare tire due to someone's oversight that we lost a valuable full day of our limited 4 day trip from Wisconsin to Scotland to visit our ancestors heritage. This should not happen to anyone---any where!

My third call was to a woman named Angela who empathized with my story & did manage to get half of the late day fee reimbursed. She said that was all that she could do & that the customer relations would not address any more of the issues. It seems they could care less on what we had to deal with.

In summary: We believe that Hertz should be reimbursing the FULL amount of late fee which would be $92.85 & the taxi cost of $19.85 .
This would be another reimbursement to us for $112.70.
Why should we have to pay any amount for their faulty car & service?
And this doesn't account for the money we paid up front for the day we couldn't use--another $55.81
Hertz was quick to charge for over time---what about the loss of time?
We are really out the $112.70 plus the $55.81
Total: $168.57

Our case number is #[protected].
We sincerely hope you will address this matter & respectfully clear it up as a reputable car rental company as we had always thought you were. We would prefer to not have to take this any further.

Thank you,
Jerry & Ardis Coomer
[protected]

Hello, my name is Raphael Wolman, and I have 2 complaints.
My Gold # is: [protected].

I had reserved a full size car to be picked up at BWI Airport on Feb/28/18. When I got there I was informed that they had no full-size car for me and I would have to take a Nissan Venza Note, a car so small I cud barely fit into. The manager at the location, a man by the name of Gilbert was extremely annoying and unhelpful, he has a reputation of being very mean as he has always treated me that way. He refused to give me a larger car even though I showed him a few options in the lot. I had explained to them that I needed the car to go out of town early the next morning and needed a full-size car for a few passengers and a lot of luggage. I was told to return the next morning and there would be a car waiting for me. So, after spending 2 hours at Hertz, I got 3 hours of sleep and then returned to the airport. Before I had left I called to confirm that there would be a car for me, but when I got there they told I would have to wait. After 30 minutes of waiting I received a car but they still refused to refund me for the gas I wasted making the extra trip to and from the airport. The whole experience was very very stressful and I was not treated nicely at all. A short while later I wrote them a detailed review and complaint but never got an answer.

I truly hope I will be compensated for this terrible experience and bad service.
(perhaps I can be compensated through Gold Reward Points)

Another experience I had was on July/8/18 when I was scheduled to pick up a full size 7 seater SUV and I even received an email of the spot in the lot where a Nissan Pathfinder was waiting for me. As I was leaving with the car I was informed that I was too young to rent a car that size. This was extremely annoying again because I needed the size badly for travel. I still have no understanding of how a big company like Hertz could provide such bad service where my reservation went through with no trouble and I even received many emails confirming it, only to be denied upon getting there. I was eventually allowed to take a 5 seater SUV but it did not fit all my luggage and realy ruined my trip.
I realy hope I will get compensated for this extremely annoying experience as well.
I can be reached at [protected]. or email: [protected]@gmail.com

My husband picked up a car at the Munich airport on August 9th, 2018. The reserved car was not available. he was asked if he wanted a replacement car. He replied: As long it can hold 3 suitcases. He did not check his receipt until he got home. He was charged an additional Euro 300 for an upgrade he did not request.
End of August I called customer service to file a complaint. I was told I would get a reply within 10 working days. No email was received and I called again on September 24th. I was told my claim was rejected but the agent would review it again. Again, I did not receive any email notification. I called again on October 1st and was told I should go to court and file a complaint with the head office in Oklahoma City.
I am requesting a refund in the amount of Euro 200. We got charged for an upgrade when the reserved car was not available.
Claim number: [protected]

I recently rented a car while traveling in Italy. We had requested a GPS system. Unfortunately, the GPS system was never activated by the agent who helped us.

I would like a refund of 80 Euros as this system was never able to be used.

Attached is a screen shot of the message we got when trying to use the GPS as well as our contract.

When we returned our car, the agent was made aware of the issue but said she could not adjust our invoice. Instead, I'd have to work with customer service.

Our Confirmation number for this service was H7854812854. Originally we did not request a GPS system but upon picking up of the car, requested this service.

If you have any questions, please don't hesitate to call me at [protected]
Debbie Shilling

When we arrived to collect our car there were only 2 ladies working and at least 8 people or groups waiting to collect cars. Additionally a similar number of people came to drop off cars. They were super inefficient and it took us nearly two hours to get our car. Some people left, not prepared to wait and they could not even find one customer's car even after one lady went looking for it for at least 20 minutes and eventually gave him another one that just came in and was not cleaned. At one stage one of the lady's through her hands in the air and said "I don't know what's going on" - a fact every customer in the office already realised.

Rented a car from Hertz Minneapolis (RR [protected], RES H7013196997), prepaid $558.49 for the rental. Rental was for July 4-July 14. Returned the car two days early on July 11. Called HERTZ customer service, the agent said the Hertz will not give me a refund for two days (about $120) since I prepaid and the rental was issued on a voucher. I am not sure what it meant. Also, the agent stated that if I wanted a refund I have to provide a medical reason and a proof from the doctor for returning my car. This is a horrendous. How can anyone in modern day ask for the medical records for mere $120 and expect anyone to supply them? I wrote a letter (provided below) to Hertz, to which I got no response. I disputed the credit card charge with my bank. The bank was unable to resolve the dispute with Hertz as well.

Note Sent to Hertz Customer Service on 8/7/2018 Using Hertz Website

I prepaid for the car for ten days, but I had to change my plans and I returned the car two days early. I contacted your customer service and asked to credit my card for two days of unused rental. I was given a song and dance answer for reasons I would not get the money back. The agent at the airport said that it was because the rental was paid by a voucher. I do not understand what that means because I rented the car on line. The customer service agent extremely rudely told me that I will only get credit for the unused days if I produce a medical certificate for having to return my car early. This is utter nonsense requirement. How can anyone dare to ask this kind of information to refund a mere $100? When I asked your CS agent that she should connect me to someone at customer service who can resolve this issue, she stated that she is the end of the line and her decision is medical proof or no my money back. I am surprised that Hertz as a company empowers its people to make strategic decisions that puts Hertz in a bad light.
Here is the gist of what I want. I want credit for two unused days of the prepaid rental that I did not use the car to my credit card. If you are not going to oblige, this is the end of our business relationship. However, keep in mind that as competitive as car rental business is car, the car rental companies largely depend on satisfied repeat customers and good companies distinguish themselves from their competitors based on their customer service. In addition, if you send satisfaction surveys to your customers, someone must read them and act to resolve the issues that were brought up. Obviously, no one seemed to have read mine.
Regards, Syed

On 9.28.18, I had reservation to pick up a rental from hertz at the Birmingham, Al airport location at 10am. When I arrived a car was not available until a little before 11am. Once I was given instructions and options about insurance coverage, gas mileage, and of course, when to returns the vechile, the Hertz representative failed to communicate to me that parking onsite was prohibited, and that if a personal vechile is left onsite, it will be towed at the owners expense.

I feel that since I am a new costumer, renting from this site for the first time, something should have been directly communicated to me by the Hertz representative. Had this been communicated to me, then I would have made the appropriate transportation arrangements.

I feel this is unfair to me as a customer. An approximatly $72 rental quickly transformed into an adddtinal approximately $200 fee.

It would probably be helpful if some type of training/communication be done so that situations like this moving forward would not arise.

I look to hear from someone in a timely manner to assist me with my issue.

Thanks,
Tiffiny Jackson

RR114275431

Hi
I had my car go into the shop to get fixed, I have AAA.. I accidentally left a small clear baggie with 2 new sterling silver rings, 1 ring with torquise from Mexico, one ring SSilver from Bali.
3 ring broken prawn taking to be fixed at jewelry shop.. 1 set 10k gold earrings pear shaped with Peridot green stones.. yes I put them in the glovebox & forgot them.
I called the next day to Chico Hertz on zannelli way, Chico.. car had been rented.
Asked them to reach out to new renter & it's been 2 1/2 weeks.
They say still no response from other renter. I asked if one of the guys who look thru & clean the car would of checked the glovebox.. they said
"Unlikely "
I still can't get an answer if the lady found it or not.. frustrated in Paradise CA.
Only have the boxes.. bought 2 @ Evine shopping network & the other & JTV.. earrings wear bought by my husband it's my birth stone, 20 yrs ago.. 3ring old sterling silver bought on QVC, 25 yrs ago.. not the money value.. would just like an answer if she found it or not!
Sincerely
Traci Price

I drive Uber with a hertz rented Chevrolet Malibu, last night I had a flat tire out in Smyrna GA in a very dark place, at almost midnight.
I opened my trunk only to discover that I had no spare tire, HORRENDOUS CALAMITY.
I demand a reimbursement of every single dime I gave to area boys, repairers and the business I missed during the time I wasted.
I had to walk around looking for help, it took my hours, I don't want to talk about the panic and the trauma, let's not go there, let's duscuss the business aspect of things. I'm in my fourth week and I pay $240 per week, not counting other miscellaneous expenses.
Last night was a life risk, and the 3 weeks before it were suicides, driving with no spare tire.
The total of what I spent was $100.00 and the business I missed should be $150.00, totaling $250.00.
Rental location is Uber - Atlanta Marietta.
My name is John Kennedy Ekene.
Thank you for your understanding.

I received a damage claim in the mail here recently. The letter said that I had an accident with a Hertz rental vehicle. The Hertz Claim # is [protected] in the amount of $2162.87 with a rental date 05/03/17. I would like to see more evidence concerning this matter. I want pictures, what city was the rental, and what credit card was used to place the rental. Frankly, I don't rent from Hertz, because I have a membership with Dollar Rentals. I know that this is a mistake; I have not been in any car accidents during this period. Also, I would like to know with whom did I have this accident with. What people was involved and when was the accident reported.

I am writing to detail a recent rental of vehicle and GPS from Hertz from Sept 17 to Sept 24, 2018. I picked up the vehicle in Madrid, Spain along with a GPS unit. Unfortunately, the GPS did not work properly for the 8 day trip to Barcelona with stops in 8 different cities. The unit did indicate it was 40 months out of date a few times when turned on and would continually send us in circles while trying to recalculate. The directions also instructed us to turn where there were no streets and also to turn onto one way streets. This was not only dangerous but ended up costing more wasted time than required to find our destination. The experience was very frustrating.

To make matters worse, when I returned the vehicle and GPS to Hertz in Barcelona, I was informed that I was being charged 170 euros for the unit. This was NOT explained to me when I signed the original contract. I asked the agent in Madrid if everything was included in my rental since I pre-paid and he indicated that it was. If I had know of the high rate, I would have pre-purchased a GPS on my own.

Needless to say, I am seeking compensation for the non-functioning unit that I paid for.

If this matter cannot be resolved at this level, please indicate whom I may forward my experience to.

I do not believe that a nissan sentra car rental is $408.99 on an average day. You took advantage of people and the situation that we had no control of . If this isn't price gouging I don't know what is. We took your car out of harms way and you screwed us for it. We returned the car 15 hours early and were told our refund would only be $15 dollars. We have told many others about your scam and have decided to look for other companies for future needs We come to myrtle beach every year and it is sad to see us and others being taken for a ride. After losing our money for our flight we feel you just added to this very stressful situation. Patrick Kiley rental record # [protected]