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1.4 1169 Reviews

Hertz Complaints Summary

129 Resolved
1040 Unresolved
Our verdict: With Hertz's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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V
3:51 pm EST

Hertz quality service and being overcharged

Please review my rental history! Ive been a loyal customer for over 20yrs! Its been promblems every wk. Like my funds from 12-18 is still being held! I got over charged last rental and this wk my rental didnt get modified and today I waited over 3 hrs for a rental they refused to service me! Im very disappointed and I need someone to call me asap concerning the way this location is being operated! [protected]

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12:57 pm EST
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Hertz lyft express rental

Dear sirs:
I am a 64-year-old male, I think of average intelligence being able to understand English and follow directions, also having enough brain capacity to understand anything that directly equates to a job or task that I am involved in (if I don't understand I would do some quick research to at least get a grasp of a rudimentary understanding of what I was involved in or the products I was representing for the company I work for! If I still did not understand then I probably would not do that job, you know someone would notice)
I live in San Diego California, I recently applied and was accepted to be a driver for lyft. Through the Lyft web site, I was directed to the Hertz "express drive program" to rent a car for the Lyft program, All well and good so far!
Ok so at this point all I want is information i.e. cost of said rental, is insurance included, type of vehicles available etc. Maybe a brochure covering these points would be a good idea prices subject to change, you get the gist,
So, let's begin the quest (remember this is just to get information) shouldn't be hard right! You got a product to sell and I want to buy it, that's why you are in business and for all purposes I am the perfect consumer, I want your product.
Unfortunately, in San Diego your employees at three centers I inquired are either misinformed, poorly trained, or just don't care maybe all of the above, (this applies to desk personnel to a manager that I specifically asked to see) More on that later.
Attempt number one.
Hertz 761 Arnele Ave Ste 5, El Cajon · (619) 401-5980
Open 9:00 AM - 1:00 PM
Here I was kept waiting with an empty front office for fifteen minutes, although I could here people in the back chatting and laughing (probably doing company business right) after all the place was so busy with absolutely no one there.
Eventually I was attended to by a young man, let's say of foreign origin. (before you get the impression this has a bigoted slant let me point out I am of foreign origin too)
To continue I make my enquiry about the Lyft express program, the gentleman of about 23 years looked at me like I was asking for the combination to fort Knox, I tried once more speaking a little slower with hand gestures imitating a steering wheel, it looked like a little light went on in his head and in broken English said "no San Diego" with a little more prompting being I was in San Diego county we figured out San Diego airport. I did ask since he had three vacant computers in front of him which I assume belong to Hertz if he could maybe research the Hertz express drive program and print out the information to save me a two hour round trip? "no San Diego" was his reply.

Attempt number two

Hertz rental center 3355, Admiral Boland Way, San Diego, USA, 92101.

First attempt the lady behind the desk had no information except that they don't handle lyft rentals there and she added several people per day come in with the same inquiry? She did direct me to Office: Hertz Lindbergh Field
Address: 3202 North Harbor Drive, San Diego, CA 92101 USA

I arrived at this third location and could only find a Nigerian gentleman who also had a limited English vocabulary, after several minutes he said in broken English that no Lyft here you go over there! Pointing back to where I had just come.
So back to 3355, Admiral Boland Way, this time I ask for a manager, guess what he insists I go back to the place I just drove from, Out of pure frustration I asked him if he could look at this product on the Hertz computer system just to give me the information I need, again he said he knew nothing about it and did I realize how many different things Hertz offered? I guess this was his way of saying he did not know the products Hertz sells or that he represents! But he did offer me a coffee, I declined as it may have slipped out of my hand all over him.

So back to the Hertz representative from Nigeria, ahh now he remembers this is Lyft where he works…..but the office is closed today its Saturday……have a nice day!

Do you have any openings for a regional manager?

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12:32 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Hertz deceitful behavior

I am writing to inform you that I could not find my driver's license after renting a car from Hertz at the Chicago Midway Airport location (5150 W 55th Street, Chicago, IL 60638) in Nov. 2018. I contacted Hertz for two weeks to see if my driver's license had been turned in at the counter or found in the car that I rented 11/16-11/18/18, RR [protected]. I was informed each time that they did not have my license and that the cars were checked and cleaned daily.

Since I had no luck with Hertz and was assured that they didn't have my driver's license, I went to the Maryland Motor Vehicle Administration (MVA) and purchased a new license for $20 and waited for it to be sent via postal mail.

On Thursday, 17 January 2019, I received my driver's license from Hertz via postal mail with a return label from Hertz Corporation - Marie A. Valles, 5259 S. Archer Ave, Chicago, IL 60632. I was very surprised and disappointed to had been told Hertz did not have my license only to receive it 2 months later.

I would like to be reimbursed the $20 I paid for the new license and $25 I paid for transportation to get to the MVA, a total of $45, and I would also like a complimentary weekend rental for the distress Hertz caused me by being deceitful. I am a Hertz Gold Member-[protected]. The requested items may be sent to me at this address: Pamela Eason, 2301 Ladymeade Drive, Silver Spring, MD 20906. Feel free to contact me if you have any questions or would like to further discuss at 301.598.0779. Thank you for your attention to this matter.

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Resolved

I would like to withdraw my complaint to protect my personal information provided in error.

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M
6:49 pm EST

Hertz service

As a Lyft driver the Hertz Express Drive program is said to be a partner however they function more like the enemy of the Lyft Driver. I've used the Torrance and San Fernando Rd. locations in the Los Angeles market. At both locations the Lyft staff are just people movers they are not empowered to help or truly assist drivers in any tangible way when it comes to the cars. The Hertz staff is cold, distant, unprofessional and vendictive towards drivers. When a driver brings a car in because it isn't operating appropriately, once tested and the need for repair confirmed the vehicle should be exchanged immediately. Not doing so is a hardship and loss of money for the driver; not to mention a loss in income to Lyft while the driver is off the road. Further if a driver brings the SAME vehicle in for a second issue, again penalizing a driver for a vehicle that is less than road worthy is inappropriate and not the ideal model for a "partnership". Mayra is the mgr at the San Gabriel location. I found her to lack tact and professionalism. I overheard her trash talk a driver to other staff because she thought no one was listening. Her attitude is one of too bad that's the policy, you can wait or leave I don't care. I brought a vehicle in for a second time. The car was trashed and should have NEVER been rented to a driver in the first place. Breaks gone, muffler rattling and barely attached and the transmission failed to shift appropriately. The was not safe but rented out anyway. On my second return because Mayra refused to exchange the car and make me wait for close to 3 hours for the breaks to be changed. Needless to say, not addressing g the transmission or muffler issues. Although the repair technicians were LITERALLY standing around laughing and talking with her and no work being done to the car. This program needs to function like a REAL partnership for the drivers or it needs to be eliminated. Don't allow Mayra or any other manager to send a driver out in a less than safe vehicle EVER again. If the driver is killed in an accident in an unsafe vehicle we know she won't take responsibility for will you? Hands down Mayra is the worst rrepresentation of what the company and the program are supposed to stand for. You've been warned.

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2:57 pm EST

Hertz bad and misleading, unfair services

The car I was given was not driving properly it broke down I brought it in and had a full tank of gas I was given a car one which was not good and had a quarter tank I was told to come back today to have my gas reimbursed to me no I'm here and it's a problem and I'm losing money I lost money yesterday after being here for about 4 hours and today I'm still here without service and Nigel specifically told me that I should come and he would give me my gas back today now I'm here he's not here and I'm getting the runaround.

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6:59 am EST

Hertz reserved a car and when I got there was told there were none available

I reserved a car on Wed on 1/2 and walked in with my confirmation and took an Uber to Hertz. The associate manager(Juan Estrada) greeted me and looked up my information. He saw my reservation but said since I had made the reservation the same morning there were no cars available, I said, but there were at least 6 compact cars in the parking lot. He said those were for the people who had reserved before me. I asked why when I reserved the car did the site not explain this. There was nothing on my confirmation referring out this scenario. Keep in mind Juan never was apologetic at any point, just saying this is the way it is. Juan said he was expecting more cars to come in in possibly an hour, but no guarantee one would be a compact car. He said he could offer me a mini van that was on the lot . At this point I was stranded and desperately needed a vehicle, which he knew. I said that would be fine, but it should be at the rate of my confirmation since the mistake was on Hertz end. He, oh no, it will be at the daily rate the van normally rents which was $100 more than my confirmation. THIS IS WHAT THEY CALL IN THE OLD DAYS, BAIT AND SWITCH and I didn't think it was legal, especially with a big outfit like hertz. I had to take the mini at the upgraded price but will make sure to get with my credit company to fix the total. I will also post this on social media and present to the Better Business Bureau and any other group that with look into this.

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3:05 pm EST

Hertz car rental

Dear Madam/Sir,

I reserved a vehicle from Hertz through Expedia for pick-up at your branch at 30 York St. in Ottawa on December 31, 2018 and return the next day.

Upon arrival at the rental office on Dec. 31, the clerk informed me that the only car of the size which I had booked was a bright pink vehicle. He said that he assumed that I would not want a pink car and that I could take a larger car of a normal colour (white or black) but would have to pay the price difference. (The price of the car I booked was $40 all inclusive and the price for the larger car was $48.64.) I took the larger car and paid the difference because I did not want to drive around in the silly-looking pink car. I did not make an issue of the matter because I did not have the impression that the clerk had the authority to offer me the larger car at the price which had been agreed via my Expedia reservation.

I request that Hertz reimburse me the $8.64 difference. I would not have booked with Hertz had I known that I would be required to take a bright pink car or pay more for a normal-looking vehicle. I am surprised that Hertz has cars of such unconventional colours in its fleet as few clients would want to be seen driving around in one. Certainly very few clients would be happy to be told, after reserving a car of a certain size, that they must take a pink or polka-dotted car or pay more for a larger model. I frequently rent cars from different companies and have never before had such a bizarre experience.

I look forward to your reply. My Email address is [protected]@gmail.com

Sincerely,

Mr. Perry Calderwood
Ottawa, ON

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12:47 pm EST

Hertz vehicle rental car agency

My name is Geell Mitchell.
Rental Record Number: RR [protected]

I have rented a vehicle from Hertz from October 18, 2018 through to January 1, 2019. I previously rented a vehicle from Enterprise Car Rental and had no vehicle issues, however, they were expensive. I have a complaint with Hertz Rental Car that I wish to be resolved. After the first week I began receiving telephone calls and a letter from Hertz Rental car, dated November 1, 2018. This letter stated: "This vehicle is now seriously overdue, Please do not ignore this letter, failure to return our vehicle as instructed may result in the vehicle being reported stolen."

This made me feel very uncomfortable and scared since I had paid for renting the vehicle. I am an honest person and have receipts to prove I paid for the rental of the vehicle. However, after two weeks of renting the vehicle the battery died at the grocery store. Triple A came out and charged the battery and explained to me the battery was old and rusty and would continue to die on me. They suggested I return the vehicle. I did so the next day, and got a different vehicle. I drove away from Hertz and fifteen minutes later I had two FLAT Front tires! Hertz came and towed the vehicle back to Hertz to exchange it for another.

I am very disappointed and dissatisfied with the maintenance on your vehicles, and most of all your Customer Service. I then spent five (5) Hours waiting for another vehicle only to be told they did not have a vehicle available. At that point I was upset and stated that I would write a letter to Hertz complaining about the maintenance, inconvenience, and lack of customer service. All of a sudden they came up with a newer, better car than the previous two. This occurred at the San Diego Airport Hertz Rental Car Agency.

I would like to receive a refund or a form of compensation for the discrimination and huge lack of Customer Service and support!

Sincerely,

Geell Mitchell
10564 Ponder Way
San Diego, CA [protected]
Email: [protected]@gmail.com
[protected]

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12:34 pm EST

Hertz refusal to provide a car even after insurance contacted them with approvals

I was in an accent on the 17th of Dec. 2018. The other driver and his insurance accepted responsibility. Hertz was his company's choice for rental car. After multiple contacts with S.F. Ins. and Hertz all parties agreed that everything was in order. This took 2 days to accomplish. I was told by Hertz that all my info was on his desk and that he would call me as soon as they found a suitable car. I finally got a car on the 27th of Dec. I spoke to the district manager for Hertz and got an apology and a lame offer for 3 days N/C rental...Insurance was paying for the rental so what good does 3 days free do me?
Neither Hertz or S.Farm Insuance have offered explanations or proper compensation for this situation.

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4:18 am EST

Hertz unauthorized booking from my credit card

Dear Hertz Team,
on 21st of December an unauthorized booking from my credit card happened. In total this is €30, 50. In September I was in Italy, but I booked my car with rentalcars.com.

With this Mail I am requesting a refund to my Credit Card.

My Name: Ernst Fehr

Credit Card starts with 5415

Due to the reason that the number shall be available it will not be a problem for you to get the total number of my Master Card.

Appreciating your reply

Ernst Fehr

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12:40 pm EST

Hertz reserved /prepaid vehicle not available at location

Hi,

My husband and I reserved and prepaid for an SUV rental to be picked up 12/22/18 at the location on Midlothian Turnpike in Chesterfield County VA (Richmond Area). We had booked it so the whole family could drive together on our 800 mile drive for Christmas vacation. We went to pick it up. The car was not available and the best he could offer us was a pick-up truck?! This is so puzzling. Isn't their whole business making sure that they have the car available that they have committed to rent? How do they understand the term, "reservation."

They tried to deflect our frustration in a variety of ways:
1. "We tried to call you." -- Well, if they did, they did not leave a phone message. But moreover, how would that have helped? Calling us the day we need the car (or even a day or two before) does not help. How are we supposed to get the car we need at the rate we pre-booked at the last minute?

2. "You booked through Car Rental. com. That is not us." -- That may be true, but surely Hertz has a contract with CarRental. com allowing CarRental.com to make reservations for Hertz.

3. "This is not my problem. These reservations get screwed up all the time and then we unfortunate employees at the front desk have to deal with the customer's frustration." - This was the most infuriating response of all. The guy behind the desk was upset for himself, because we, the customers who were not getting the service we had purchased were frustrated.

I note that from the employees reaction, it is clear that this kind of problem happens frequently, at least at this location. In fact, there were two other customers in the store while we were there having the same problem! I do not know if this was a problem with Hertz, or this particular location, but I know for sure, I will never rent a vehicle from Hertz again.

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12:36 pm EST

Hertz hertz car rental

On November 18, 2018 I booked a car for my wife Laura Braioni through your Johnston RI office. I even performed a check-in and received a confirmation number (H8531356391). The problem is that there was no car available. Your collegues even told my wife that they would call as soon as a car was available; my wife is still waiting. I plan being in Rhode Island at the end of January and I was wondering was you have in store for me.

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6:39 pm EST

Hertz rental car pick up

My name is Sheryl White. Today dropped my car off at Classic Collision in Union City around 2pm, I was told that since I had state farm insurance, that Hertz would pick me up and transport me to their location in Union sitting. I waited 3 hours, no one came. Finally some one from Classic Collision had to drop me off to pick up my rental ( this was appalling). When I arrived I asked the two young ladies why no one showed to pick me up and their answer was "Calvin said he went by there but no one was waiting", well that is untrue. Linda ( the lady at the front desk went to lunch and when she returned, I was still sitting there). I never left the shop and I was sitting in the window waiting. With him not showing up I missed my doctor appt., and when I got to the Hertz location in Union City he of course was not there. I think this was very unprofessional, I not only had to pay for my rental (which I already knew), but now I have a missed appointment fee that has to be paid. With all of this unnecessary stress I feel that I should be compensated for the trauma Iexperienced and the rental fee. I know he lied because I was there and if the collision company had not drove me there I would have been sitting there until the place closed and left without transportation to work. This is very bad service of Hertz. Is this the kind of service Hertz practice? The two young ladies in the office was very helpful and tried to make my nightmare better, but as far as Calvin is concerned you need to talk to him, because at this point I will never rent another car from Hertz especially if I have to wait for a pick up! Your help with this matter would be deeply appreciated. My email address is [protected]@ymail.com.

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Update by Sheryl White
Dec 11, 2018 6:41 pm EST

The two young ladies in the office were very nice

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4:32 pm EST
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Hertz customer service

We have been Gold members for many years we rented a car from the Sky Harbour location. My mother passed away and we have driven to California to schedule services and bury my mother we started calling Hertz on Friday 11/30/2018 and are still trying to get some response from Hertz. The problem is we need to drop the car off in the LA area and nobody at Hertz has enough compassion to connect with us to solve this issue I don't think I will ever rent from Hertz again

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3:35 pm EST
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Hertz renting a car at myliniti, lesvos greece

The Hertz agent at the airport physically confronted me regarding a damage rental car. When I brought the scraped car in 2 days after renting the car, the agent would not let me contact my insurance company to report the issue. When I told him I needed to let USAA know about the damage he came out from behind the counter, grabbed my shirt sleeve and would not let me call. He continued to harass me and I did not know what he would do next I so I stepped back away and let him do whatever he wanted. I told me to get back to counter while he "assessed" the damage according to a guide he produced and told me I needed to pay the $743 for the damage. I paid the amount and then he told me I needed to rent another car which I did. There is more. I just returned to the states and need you to contact me soonest.
It is my intention to process this issue with other agencies, however I want to give Hertz an opportunity to take the action necessary to correct this issue.

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4:25 pm EST
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Hertz the complaint is about the service upon my family trying to return a rental car at midway international airport in chicago, il

My name is Melanie Martin and I live in Dallas, TX. My husband (Tyrone Martin) and I rented a car from Dollar on 11/17/17 to get around during our stay during Thanksgiving in South Bend, IN. Contract # is [protected]. On our return trip, our returning flight 11/24/18 was at 5:30 a.m. We left South Bend driving at 3:00 a.m. (which is 2:00 a.m. at Chicago). We made great time driving back, but no one was at the Dollar Midway to accept the cars. There were people all lined up. We wasted more than an hour trying to find someone and I even called the Dollar 800 line. This person said to put the key in the jacket and put my time, if tank was full, but you couldn't just leave the car where it was because there were other cars in front of us also. We now had only less than an hour before our departure and afraid we would miss our flight. Someone did come, and she said just to leave the keys in the cars. In my haste I left my medicine pack which I needed and 2 books of stamps I just bought. I would think that Dollar would call the customers that the cars were stranded, and by the time I got home, you have already billed me. This was my first time renting with Dollar and I am looking for compensation off my bill as it was frustrating and had your agents been there as they should, I know we would not have hastily left personal items in efforts of trying to catch our flight.

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2:11 am EST
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Hertz reservation confirmation #: h6900934324

On 8/6/2018 Hertz UAE Franchise Dublin deducted AED 1, 1, 04.71 from my credit card account ending in #8248 towards reserving a car from your Milan Malpensa Airport desk. You online-accepted my reservation and Hertz Gold membership registration # [protected] using my UAE drivers licence and at no time asked for an International Drivers Licence. I have been using your Milan desk for years to rent Hertz cars and have never been asked for an International Drivers Licence.

When I arrived to pick up my reserved car on July 20, 2018, I was rejected on the grounds that the local office was now enforcing a rule that was hidden from me until it was too late. I requested they refund the same Credit Card the AED 1, 104. I requested the same online to Hertz on 19/09/2018 but have not received any response to date.

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4:39 pm EST

Hertz car rental peoria, arizona w. thunderbird road

I have rented 2 vehicles from this location. One, a Ford Wagon was fine. No problem. The second was a Dodge Wagon to help my daughter move to another apartment in Tempe, Arizona. Somewhere in the process someone put a small dent in the plastic molding near the front bumper. I was charged an excessive amount to repair this minor damage and I was basically called a liar by the female at the front desk. I won't be back.

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5:59 pm EST

Hertz thrifty car rental spokane washington and purco fleet services

Been on the phone with at least 4 different people with Thrifty numbers
including the supervisor at the Spokane location

Rented a car(Subaru) in 2017 or early 2018 - The car had extensive damage and also had the clear stickers denoting previous damage
I did take the time to denote the damage - thank heavens as a couple of weeks later I got a call that they were suing me for damages to the vehicle

Thank heavens I saved the damage slip I had filled out

Came back in May and rented another vehicle
Rental agreement Y36290623
White Jeep Renegade I believe

I walked around the vehicle as I usually do - looking for damage (dents or bad tires)
Not noting any damage that I might be charged for I went on my merry way

Upon returning the vehicle inspector saw a paint chip - Not a dent
I did tell them this was not caused by the driver

Imagine my surprise when once again I was being charged for something I as the driver did not do

I was at a long term jobsite where no cell phone service was available
I did contact Josh Krautner (PurCo Fleet Services) and let him know where I was.

I did file a claim through my credit card company to resolve this issue - Even though the paint chip was not the drivers fault.

I did tell him to send the information by Email that I needed to complete the claim through my credit card company - which give 90 days after the rental of the car to complete I believe

I did not receive the information requested until I got home from the remote job site well past my 90 days I had

additionally the pictures that I received from him show a much enlarged paint chip with a grease smear from the one that I took a picture of as I was dropping off the car

This is quite interesting don't you think?

I have spent more time on the phone being shuffled around
3 calls to thrifty - no one seems to care or is capable of getting me to someone who can help resolve this - last person gave me this website
1 call to supervisor at Spokane - Not his problem - call PurCo

PurCo - just wants money

now I did try to resolve this in a timely manner - Even though I don't believe that people should be charge for damage that was not incurred by the driver

Especially a paint chip
This in no way determines whether a vehicle is rentable at least in my opinion

I have been told that this mail will be taken seriously - I am going to hold my breath on this one

I have spent quite a bit of time on the phone with a lot of people that just want to say "this is not my problem"

The charges for the paint chip were:

268.08 for the paint chip
182.76 for loss of Use - I would like to know if the vehicle was fixed or is still currently in use and if it was fixed - were all the other vehicles rented out in the Spokane lot for the loss of use charge.
75.00 Administrative charge

soo in closing here is some additional information

Rental Agreement Number Y36290623
PurCo claim Number - 573413

Contact at PurCo
Josh Krautner
[protected]

If I do not hear from anyone on this - I will more than likely pay for this
But in the future when renting a car I WILL not rent from Hertz, Dollar or Thrifty ever again or anyone affiliated with then EVER again at any location

Joel Christianson
[protected]
[protected]@yahoo.com

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5:25 pm EST

Hertz rental agent

Due to an accident I was assisted by my AAA service agent in renting with Hertz, the rental was fine all great. Upon return I was given my receipt paid. I had provided my bank card and it was accepted with sufficient funds. Weeks thereafter a rental agent called me and related a false story about how my card had rescinded the funds made for Hertz, to check this allegation I immediately went to my bank branch manager who printed my statements, verifying that no funds were rescinded ever, nor was there a charge from Hertz. Now after several threatening letters and revokation of my gold status, i have been discriminated against as this was your agent mistake And i want to pay the bill! With no penalties to my reputation!

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Hertz In-depth Review

Website Design and User Experience: The website design of Hertz is clean and user-friendly, making it easy to navigate and find the information you need. The layout is intuitive, with clear menus and search options. The overall user experience is smooth and efficient, allowing users to quickly find and book their desired rental car.

Vehicle Selection and Availability: Hertz offers a wide range of vehicles to choose from, catering to various needs and preferences. Whether you're looking for a compact car for a solo trip or a spacious SUV for a family vacation, Hertz has you covered. The availability of vehicles is generally good, ensuring that you can find a suitable option for your desired dates and location.

Pricing and Rental Options: Hertz provides competitive pricing and flexible rental options. The pricing is transparent, with no hidden fees or surprises. The rental options are diverse, including daily, weekly, and monthly rentals, as well as one-way rentals for added convenience. Hertz also offers various insurance and protection plans to meet different needs and budgets.

Customer Service and Support: Hertz excels in customer service and support. Their representatives are knowledgeable, friendly, and responsive, providing prompt assistance and resolving any issues or concerns. Whether you have a question about your reservation or need help during your rental period, Hertz's customer service team is there to assist you every step of the way.

Booking Process and Reservation Management: The booking process on Hertz's website is straightforward and hassle-free. The reservation management system allows you to easily modify or cancel your reservation if needed. The confirmation emails and reminders provide all the necessary details, ensuring a seamless experience from start to finish.

Pickup and Return Experience: Hertz offers a smooth and efficient pickup and return experience. The rental locations are conveniently located, and the staff is professional and efficient. The check-in process is quick, and the vehicles are ready for you upon arrival. The return process is equally seamless, with clear instructions and dedicated drop-off areas.

Vehicle Condition and Cleanliness: Hertz maintains their vehicles in excellent condition and ensures cleanliness. The cars are regularly serviced and inspected, providing a reliable and comfortable driving experience. The interiors are clean and well-maintained, giving you a pleasant environment throughout your rental period.

Additional Services and Features: Hertz offers a range of additional services and features to enhance your rental experience. These include GPS navigation systems, child safety seats, and additional driver options. Hertz also provides roadside assistance for added peace of mind during your journey.

Loyalty Program and Rewards: Hertz's loyalty program, Hertz Gold Plus Rewards, offers great benefits and rewards for frequent renters. Members can enjoy expedited service, free upgrades, and exclusive discounts. The program is easy to join and provides excellent value for loyal customers.

Overall Satisfaction and Recommendation: Overall, Hertz delivers a top-notch rental experience. From the user-friendly website to the wide selection of vehicles, competitive pricing, and excellent customer service, Hertz stands out as a reliable and trustworthy choice. I highly recommend Hertz for your car rental needs.

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Contact Hertz customer service

Phone numbers

+1 (800) 654-3001 +1 (800) 654-3131 More phone numbers

Website

www.hertz.com

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