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1.4 1169 Reviews

Hertz Complaints Summary

129 Resolved
1040 Unresolved
Our verdict: With Hertz's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Hertz reviews & complaints 1169

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S
7:54 am EDT

Hertz insurance auto rental

I had to do a insurance rental at the Hertz on South Blvd in Charlotte, NC. When I picked up the rental I opted to get a mini van since I had to already reserved one at another location because I needed to move my daughter out of her dorm room only 2 hours away. I informed the agent that I would be returning the car and downsizing the very next morning and Jamal told me call first which I did. I called this location as well as another location for over a month trying to get out of this minivan and was told no cars were available. I am not sure why I should be forced to pay extra for a van that I have made numerous attempts to get out of and to top it off the agents at this location told their regional manager and the hertz customer service rep that they had contacted me several times but that was not true and I have copies of my phone records to prove this. I work for a bank and I always try to think about the customers well being and try to make them happy but hertz does not seem to care about customer experience at all.

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3:13 pm EDT

Hertz I am complaining about gas refund of $80.00.

When we rented the car at the Edmonton airport we were told that because we were going to be returning it at 3:00am that we should pay the $80.00 for a tank of gas and if we brought the car back with a tank of gas they would give us the $80.00 back. There was 3 people standing there and all told us the same thing. Now I come to find out I have to supply a receipt and go through this crap to get my money back. I can tell you that I will not be renting through Thrifty or any other company that is associated with Hertz. Usually they look at the gas tank and see that its full and go from there. I am not happy with the run around I am getting.

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Update by Henderika
Jun 13, 2018 3:16 pm EDT

I am very disappointed with my experience with Thrifty or Hertz or who ever you call yourself.

Update by Henderika
Jun 13, 2018 3:14 pm EDT

When we rented the car at the Edmonton airport we were told that because we were going to be returning it at 3:00am that we should pay the $80.00 for a tank of gas and if we brought the car back with a tank of gas they would give us the $80.00 back. There was 3 people standing there and all told us the same thing. Now I come to find out I have to supply a receipt and go through this crap to get my money back. I can tell you that I will not be renting through Thrifty or any other company that is associated with Hertz. Usually they look at the gas tank and see that its full and go from there. I am not happy with the run around I am getting.

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4:43 pm EDT
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Hertz rental car service

I'm very upset I called on Wednesday 6/06for the free pick up service to pick me up on 06/08 at 5:00pm I left my last name address and phone number. So on Friday 06/08 at about 5:06pm I called to make sure they didn't forget me. A gentleman answered and stated that they were on the way. Few mins later I got a call back from the same number I called asking me about my address and that he was in the car that they were busy . Which I knew they hadn't left yet because the number I failed called me back . They didn't come pick me up until 5:30. No one gave me a courtesy call stating they were behind or late until after I had called to check. That's poor customer service and I will think twice before using hertz again.

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4:14 pm EDT
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Hertz reservation no car

On May 2 I made a reservation for a car to be picked up today June 6 at 4:30 PM. I received a call at 3:30 PM today June 6 from the Dickson office saying they had no cars so I did not have a car to pick up today! How can you rent a car a month in advance and not have a car to pick up. I have spent over $1000 on hotel reservation and fees for this federal police officers reunion in Outer Banks North Carolina and now I have no car to get there. How do you run a car rental business with the reservation a month ahead of time and have no car available for that person who made the reservation? I was in corporate marketing for 30 years and this is unacceptable! Please explain to me how you can keep a car rental business in business by not fillingthe reservations? Thank you for your time. FYI I am a gold card member and have rented cars from the Dickson location for years the gentleman there have always been over friendly and cannot do anything to upset the public. But there's a new lady there now and she is the rudest person that I have ever spoken with on the phone. She has no business working with the public!

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9:50 am EDT

Hertz road side assistance

Got flat tire 5 in afternoon had 2 hours after calling spent at least 2 hours on hold total after tow truck finally can rental car place closed spent 170 dollars on hotel so my family could be safe wasn't planning on staying in area finally next morning got replacement car in total we was without car for more than 15 hours totally not acceptable need better assistance so other families aren't stranded that long 2 days from home lots of stress that was uncalled for

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8:18 am EDT
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Hertz 12 passengers van

I went to pick up the vehicle on June 1st and they didn't have one available. I was told that they had been looking for one since Tuesday. I was told that they would try to find me a 7 or 8 passenger but no one never gave me a call. I had vacation plans and couldn't leave when I was suppose to because they didn't have my van when I went to pick it up. To this day no one has called and say anything as to if I still need it or did I find something some where else. This is bad business and I will never rent from you ever again. The location was on Courtland street in downtown Atlanta.

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3:46 am EDT

Hertz wrong debit of my credit card.

Contract Nr. 78/2723966 of April 10th, 2018
Hertz Lisbon Airport - NIF# [protected]

Dear Sirs,

the debit of €833.94 you have charged on my credit card, it is wrong.
The contract we have signed i Lisbon forecasted an unlimited mileage of €150, 00 instead of limited mileage of 60km per day with extra charge of €0.30 per km;
as you can see from the attached, the conditions we accepted are:
- Serv. E-toll € 15.00
- Unlimited mileage promotion € 150.00
- Additional driver charge € 75.00
- Tax 23% € 55.20
Total € 295.20

While we received a debit which includes also the amount of the limited mileage:
- km 1460 x €0.30= € 438.00
- Taxes 23% € 100.74
TOTAL € 538.74

€ 833.94 - 538.74 = € 295.20 this is the amount to be paid.

Can you please provide immediately to credit my credit card, with same value date, for the amount of € 538.74.=

For your prompt reference, enclosed are copies of receipt.

Waiting your response.

Best Regards,
Silvano Ferretto

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Update by Ferretto
Jun 04, 2018 3:52 am EDT

Still today June 4th without any replay from Hertz !

Update by Ferretto
Jun 04, 2018 3:48 am EDT

To the Attention of Mrs. Mara BRANCO
Apoio Cliente - Customer Service Department
Wrong credit card debit contract nr. 78/2723966

3rd Follow-up - Aging 27 days without reply.

We are really disappointed but we are still waiting your answer to our complaints:

1. Wrong debit : please process immediate credit of € 538.74.= wrongly charged to my credit card
with same value date of debit charged. It seems easy to verify it, I provided all documentation.

2. After the complaint of the above wrong debit, I was improperly charged again by you for an additional
€ 84, 05.= this charge was made without any prior advise and no details were send to describe and justify
your debit. I still do not know why and what are you charging!
This is really unacceptable, you have all my contact numbers and email.

If for any reason, you are not able to solve this at your level can you please let me have asap all details
in order to escalate this complaint further in the organization.

Best Regards,
Silvano Ferretto

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B
9:53 am EDT

Hertz vehicle maintenance

On Friday, June 1, 2018, 10:30am, I pre-paid for a Chevy Spark at the above location thru Priceline.com. I called but was unable to reach a counter person until 11:15am. I was picked up at approx. 11:40& arrived at 11:50am. I was given a Yaris instead, but the vehicle's tires were worn excessively and there was no A.C.. Mgmt gave me another vehicle & they all had the same issues, for a total of eight (8) separate vehicles. It was approx. 2:00pm before a slightly more driveable vehicle was found. Mgmt & work staff was apologetic and friendly. There appeared to be Major Vehicle Maintenance Lapses and omissions at the (IFP) Bullhead Airport Rental location. I respectfully deserve and request a Full Refund and (1) One Free or Comped Car Rental on my next rental.
Sincerely,
Bond J. Pyant

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5:07 pm EDT

Hertz easley, sc hertz branch employee

On 5/28 I reserved a rental car to be picked up at 5pm on 6/1 for a last minute family emergency trip. I almost always use the Hertz on Calhoun Memorial in Easley SC because it is close, convenient, and I have always had a good experience with the employees.

I arrived to this branch at about 4:30pm on 6/1, there was one customer in front of me so I sat down. After about 5 minutes, the man at the desk acknowledged me by saying "are you here to pick up?" (He was still with another customer) and I said "yes". He seemed irritated and said "well we don't have anymore cars, do you have a reservation?" I said "yes". He said "well when is it for?" and I said "It was for pickup today at 5pm". And he said "yeah well, we don't have any more cars for you". I said "why did noone call me to let me know that there were no more cars?" and he said "Well I was busy with people all day, you could have called to check and see if there were any left" And I said that I rent a lot of cars and that is not something I have ever had to do after making a reservation andI asked him "well what am I supposed to do? I am leaving tonight for Pennsylvania..." And he said "the only car we have is reserved for someone who is coming in to pick it up at 5". I told him I would wait to see if they showed up, and I ended the conversation there since this whole time he was with another customer and talking to me from across the room. I think he was hoping he could get me to leave.

So I sat another 5 minutes and when the customer in front of me had left I walked up to the counter with my reservation printout. He had not acknowledged me until I said "So why does someone else's reservation trump my reservation?" And this question was not meant to be rude, but I wanted to prevent this from happening again since I really needed a car. He didn't answer my question but instead got on the computer and started typing and asked for my name. He said he couldn't find a reservation for me. That was all he said, he didn't offer any suggestions... or help... he didn't offer to call other hertz to see if they had cars... he in no way made an effort to help.

At this point I didn't know what to do, and the customer who was coming for the last car had arrived. The man at the counter looked at my reservation paper and said that the Hertz on the reservation had the wrong address. I said that this was the only hertz on this road I knew about, and this was where I always come. And then he pointed out to me that the reservation was for Enterprise and not Hertz.

I was completely embarrassed and felt silly, I said to him "oh my gosh I'm so sorry". And I turned to leave and as I was walking out the door the man at the counter said in the most smug and sarcastic voice I have ever heard "And that's why her reservation trumps yours" (referring to the customer behind me. It was enough to stop me as I was halfway out the door, and I turned around and looked at him. He had this nasty smirk on his face. So I said to him "well that's nice" because his comment was completely inappropriate and nasty. Especially in front of other customers. So I went out to my car and got a pen and went back in and asked his name and manager's name. He refused to give me a phone number because "he was busy with a customer" (Even though he had no problem talking to me while with a customer just 10 minutes prior). He said his name was 'Tom' (older man with glasses) and his manager's name was 'Jason'. He wouldn't give me a phone number for Jason, but told me he was in the Greenville office (Obviously unhelpful because there are multiple offices in Greenville).

________________________________________________________________________

So here is my complaint...

It is obviously my fault that I was at the wrong rental agency. I am a nurse and work night shift (7pm to 7am) and had worked the night before so I was not paying close attention to detail when I went to pick up the car. I almost always use Hertz and just assumed that was the case today. But for some reason when I booked the reservation I had chosen the Enterprise down the street (which I have never used). So again- my fault but I did tell him I was sorry.

I am upset at the attitude of this man behind the counter, his unprofessional behavior and the unwillingness to help me. If I actually did have a reservation for Hertz, and there were no more cars, I still don't have an answer as to what would have happened. It seems that he would have sent me away without helping. So that makes me extremely afraid to ever book at Hertz again, for fear that if they run out of vehicles to rent I will be out of luck and that I will no receive any help in resolving the problem. I will also never return to this particular Hertz because I would like to never deal with this man that was behind the counter again.

I don't know a good resolution for this. I am not suggesting he be let go, but I refuse to return to this location while he is working there. I am sad about this since I do frequently rent cars for travel.

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2:45 pm EDT
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Hertz car rental hertz/thrifty in bordeaux, france via priceline - details below

I am writing on behalf of my husband who arranged our car rental from Bordeaux to Lyon, France, via Priceline Trip Number [protected] with a start date of May 21st.
To start it was a really poor experience at the pick up and drop off. We had a taxi take us to the renal car pick up to find the Hertz/Thrifty office totally closed. It was a religious holiday in Bordeaux and we were give no update to alert us to the fact the address given us would be useless. Fortunately our cab driver stepped in to facilitate getting us to the train station in Bordeaux, where we spent about an hour getting a car. We were promised a confirmation of the price by email but are unsure if we ever got it.
The car itself was perfect.
The return of the car in Lyon was terrible. It took us 4 hrs. to complete the task. Frustrating is an under statement. The GPS address listed on the rental information wasn't anything that could be put into the GPS or that the hotel staff, where we were staying, could identify. Our hotel directed us to an address near Perrache Train Station and gave us street coordinates but "no" luck finding it. Loads of traffic and struggles with French to eventually learn the office was inside the train station but once there we learned it was closed on Saturday. An information booth there directed us clear across town, and near where we started, to Part DieuTrain Station with an address that we were unable to get to due to construction and again wasn't reachable. Again we entered a parking lot to take off on foot to try and locate Hertz/Thrifty. When we finally located Hertz they were closing and informed us that their office only handled car rentals. The car drop off was in a garage half a mile away. It was a building that was unmanned at 5:00 pm on Saturday and only enter-able by a pass code that hertz hadn't bothered to point out.
We tried to call Customer Service for Priceline without success.
You might gather that our faith in good service, from what we thought were reputable companies, has been shattered. The lack of accurate information, struggle with the language to try and correct the situation, and the confusing road system, particularly in Lyon, left us quite exhausted. We had planed to visit some of Lyon on Saturday afternoon, but were totally worn out by the return of the car.
Mary Dunlavey
Cell: [protected]
[protected]@comcast.net

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10:48 am EDT
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Hertz hertz whipple ave canton ohio

May 15, 2018 I picked up a rental car from Hertz in Canton Ohio. State Farm is my insurance company and I was told to use Hertz (insurance claim) I had called the day before and let Hertz know I would need a ride from Classic Collision at 8:45am. I was told a driver would pick me up. The driver did not show up until 8:15am. Not a problem, but with the experience I had it is worth mentioning. When I got to the Hertz store I had to wait another 40 minutes for them to clean the car. I kept the car until May 22, 2018. I called Hertz on May 21, 2018 to let them know I would be leaving the car at Classic Collision at 1:15pm on May 22nd. On May 22nd I called to say the car is there and key is with the manager. Appox 4pm I called Hertz to make sure everything was good and I would get my deposit back. I was told all is well and they would be refunding my $50.00. I waited a full week and my deposit was not returned so I called Hertz. I was given another number and called. I was told the reason I have not received my money was because the car had not been returned. I called Classic Collision and was told they have called Hertz every day since the 22nd to pick up this rental car. They were told every day someone would be there. I called the customer service number Hertz had given me and explained I left the car, called Hertz, and the car repair place had been calling them, but nobody shows up to get the car.; On May 30, 2018 over a week after I left the car (once I started calling them) they picked up the car. I had to recall the Hertz number and re-explain to someone else and was told the money would be released. Tomorrow is June 1, 2018. I have spent hours trying to get my $50.00 deposit to no avail. I have called a couple times today to talk to a manager and am told he is on vacation. Nobody there seems to be helpful at all. I have been on the phone waiting for them to answer over 20 minutes a number of times in the last 2 days. I would think a large corporate company would do more customer service training. I have now came to the conclusion Hertz will be keeping my money.
Lastly, today I called and spoke with Benjamin (Hertz, Whipple Ave, Canton Ohio) and I asked if there is a corporate e-mail and was told no. I also work for a large corporate company so I knew that was incorrect. I got on-line and here is my experience.

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Update by Patty Mills
May 31, 2018 10:49 am EDT

Read above!

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10:29 am EDT

Hertz no show for pick-up

On Thursday 5/10/18 I called Hertz and set an appointment for a pick up on Friday 5/11/18 @ 11:30 am @ Professional Body Works located in Abbeville. I arrived at PBW at 11:30 and no one from Hertz was there. I assumed they were on the way. I gave my keys to the body shop man and then we went inside (as it was hot) to wait on Hertz. After about 10 minutes of waiting inside (it's now about 11:45) the man at the body shop offered to call Hertz. He did this from his cell phone and speaker phone. The woman answered and said : Ummm I can send someone now, the man told her that he didn't know if I had time to wait (as it is about a 20 minute drive) since I was on my lunch break and he was ready for lunch. I told him to tell her that I would just call and reschedule. I got in my car and before I got out of the driveway the lady from Hertz was calling, I ask her why she wasn't there to pick me up, and told her that I had now spent my entire lunch break plus extra. She said that she didn't show up because she didn't have the correct phone number for me and believe it or not that she had 2 other customers the day before with the same last name. She said that they have a lot of no-shows and since she couldn't get in touch with me she didn't send anyone. I told her that this was a total disregard of my time and very unprofessional. She apologized and said she would give me a free upgrade. I told her I wasn't interested in a free upgrade that I just needed to get my car in the shop and get my rental. She said she was willing to help me in any way she could. So I told her that I would run and grab me some lunch, call my work and tell them that I would be later than expected and she could pick me up in about 30 minutes. She then told me that she had already sent the person home, that just 10 minutes prior was coming to pick me up and she would have to call and see if he could come back, so I told her to call him. She called me right back and told me she could not help me today. I called State Farm to report this and the man told me that he would report this to his direct contact at Hertz and get me a phone number for complaints. He called me back later and said that his direct contact was going to report my complaint. I told him that I would like to talk to someone and he said he would let the direct contact at Hertz know this. I never heard from Hertz or SF again Friday. I also ask State Farm if I could use Enterprise (they also have location in Greenwood) . I was told that it would cost me out of pocket money as SF has a rental agreement with Hertz. At this point I am not willing to pay any of my money for a rental. SF may want to reconsider this for the Greenwood SC location. VERY UNPROFESSIONAL!
On Monday morning I called Hertz to arrange for me to pick up my rental Monday evening after I get off work at 5. I was told that they only had SUV's available but that I could get one of those. At 5:20 I went to Hertz to pick up my rental, I was told that they had one car but it did need to be vacuumed but that just meant I would not have to vacuum it out when I returned it, or I could get a clean SUV. I told her that I was not willing to pay for an upgrade and that I didn't know if state farm would or not. She told me that SF would not and that if I didn't want to pay for the upgrade then the car would be what I had to get. So she took me out to the car, she walked around and took pictures of the outside and then took pictures of the mileage and or gas. She then looked at the condition of the inside and stated she didn't know what had happened but she wasn't the one to check in the car. There are stains/dirt all over the front and back seats, the floorboard needing vacuuming was the least of the issues. She then went inside and came back out with some Clorox type wipes and wiped out the seats (which did not help the situation). She stated that she was working by herself and that if I wanted to leave the car or bring back the car Tuesday morning that she would have someone clean it ( this would have meant 3 trips for me to pick up 1 rental) I at this point have already used 1 hour vacation trying to get the rental, so I told her I could not do that. Customer service has been nonexistent for me at Hertz. I called State Farm again after leaving and told then once more to reach out to the point of contact at Hertz and to have them contact me.
I called SF again Tuesday (5/15) and spoke with someone that after a while said she could call and see if Enterprise could set me up in a comparable car and we could do that at no cost to me. I expressed my concern of what I feel to be lack of concern from SF about the treatment of Hertz . I realize that only I have been directly affected by Hertz treatment and lack of customer service but do think SF should be more active in getting Hertz to deal with this matter. I was given an 800 number that I could call. I will be turning in the Hertz car 5/16/18 and picking up a car from Enterprise. I am doing this because of the lack of Customer Service and the treatment from Hertz.
As of 5/16/18 I still have not received a call from Hertz. Please note that I still want this matter dealt with. I have spent in total at least 5 hours of my time trying to get a satisfactory rental car. This estimate includes all the phone calls (to SF and Hertz), the time that I wasted on Friday 5/11/18 for a pick up from Hertz, going to get the car and now returning the car.
I have pictures of the inside of the rental given to me from Hertz.
On 5/16/18 I returned to car to Hertz. The lady working there (Kim) ask me if I was the lady that called and complained about my rental being dirty. I told her yes. She said: well I guess my boss called you? I told her no that I had not heard from her boss. She said she hated that the car was dirty. I ask her if she was the one that was supposed to pick me up on the previous Friday and didn't show up. She said no that she had been off because she had a grand baby that was born. I ask her if her boss mentioned anything about that. She said no. She said that the lady working would have been Cassie and that Cassie should have closed up the store and come and picked me up. She said if I ever need a rental in the future she would like to try and make it up to me that she could maybe give me a discount or something? . During the checkout process she asked me if I wanted to give my email address because Hertz would send me a survey about my rental. I believe she didn't want me to but I told her yes and gave her my email address. I have not gotten an email or a call from her boss yet.
I can't help but wonder why her boss did not ask her about the no-show on Friday. The car shouldn't have been dirty but I can understand that, in that maybe you didn't have enough time to clean it, she could have offered one of the clean vehicles but didn't. BUT the biggest problem is the NO SHOW FROM HERTZ on the Friday before. Almost a week later and I have not received a call yet! NO SHOW and NO CONCERN
I am hoping to hear form someone

Please call if you have any questions as some things have been left out or maybe not understood in an email. I would like for SF to assist me with this and also make sure that Hertz calls me.
THE ABOVE IS A COPY OF THE EMAIL I SENT TO STATE FARM TO REPORT THIS IN WRITING. I SPOKE WITH SF ON THE PHONE SEVERAL TIMES> STATE FARM SAYS THEY HAVE MADE COMPLAINTS BUT NOONE FROM HERTZ HAS REACHED OUT TO ME
I would say that now I have spent about 7 hours of my time dealing with this and trying to handle regionally.

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1:50 pm EDT

Hertz car rental at tampa, fl airport

We approached Hertz desk on May 18, 2018 with a receipt for a car rental made by phone 2 months prior. Reservation# H5994223613. Our original charge was $554.26. We added a GPS later on and was told that the total amount owed would be 510.10 per week. We wondered at the drop in price and was told that there was a special price at that time. Now back to the Hertz check in desk. We refused all of the following attempts to raise our rate: larger car, GPS separate unit (we were under the impression that the GPS was installed in the car), additional taxes which we believed was part of the original quote. She would not take "no" for an answer. We insisted that we would only take the original quote. We asked for a manager or her supervisor who sat close-by smiling all the time. He was of no help and claimed that she was one of his best sales people. The last straw was when my credit card was declined twice and I had to call my bank who told me there was no reason for it to be declined. We were there for at least 45 minuteds To end this complaint, we went to National and in short order had a car. Monique Khoury
Of course we will not use Hertz again.

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11:52 am EDT

Hertz taken payment for damage

I hired a car from 5th May - 19th May 2018 through a company called Youdospain it was a Volvo S60 it had a scrape on the drivers front wing which was marked on the paperwork. I had the car for 2weeks NO Damage was done to the car! I returned the car on the 19th May where upon nobody was at the desk on my return I waited an hour and nobody turned up so as not to mid my flight I put the key key and green paperwork into the box as was instructed on the wall. They had taken my card no as a holding deposit of €520! On the 23 May they have taken the money from my bank account and I wAnt it back! Brian Watson. 6 holmswoo Canvey Island Essex SA8 8HY. [protected]

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6:39 am EDT

Hertz service

I had a reservation and I was contacted a day before my reservation to advise me that there is not a rental available. This happen on more than one occasion. My reservation number was H67704913A3.

The service provided by hertz has declined over the years and I have been a loyal customer (gold member) but now I see that there is no need to be a member of any kind.

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5:04 am EDT

Hertz fryfly thomas thomas thomas thomas

Thomas
He called and called and called the place where I was staying

I thought I had lost the key to my rental.
This is South Africa. It's a payday where Thomas found opportunity to make money off an American. He would not stop calling and calling the manager had trouble doing his job.

Thomas wanted to send out a tow truck with a new car and tow the old car back. It was a home run payday for Thomas.
Tow fees
New key fees
It would have been in the $1200 American fee or more.
I found Anouther company who would make me a key for $400
No brainer ya well that was taking money out of Thomes pocket he said no way. Maybe there is something in the paperwork that says we can't do. I get that.

I found the [censored] keys

I did not want to take it back to the same office as I did. It did not want to see Thomas as I would have kicked he [censored].
I now had lost over a day of my trip and Thomas would not stop calling.
I changed my plans and drove to Cape Town.
On checking my return the was a damage charge on the fee of 4,000 South African ran.

The original keys had a registration number on the plastic key chain. If I did not find the keys how would I have found that part? It was returned with the original keys.

I am doing a story about how cheap South Africa is to travel in. Now this.
Thomas should be looking for a new job.
it's very unprofessional to call a place of business so many times.
I am sorry people are poor in SA. Taking advantage of people is very unprofessional.

Fryfly invoice number [protected]-4

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4:42 pm EDT

Hertz hertz employees, vehicle and accident

Hertz location 229 SE 2nd St. Miami, Florida 33131
I rented in Fort Lauderdale airport and the service for a Gold Member was excellent, I returned the car back to this location in Miami, the place was dirty, it was a parking garage had to drive to the fifth floor to drop off. No resource to pick up your car and go like the Fort Lauderdale location.

Came back from the cruise, waited for over an hour to be picked up, soaked in the rain. Three Hertz van passed us by filled with people. Said they had 3 more vans coming. Called 3 times, I was hangedup 2 out of the 3 times.

Picked up a car at the gold member section and the girl wasn't friendly, didn't really look she wanted to be there. Reserved mini van, they didn't have it, although we saw one there, excuse it might be reserved already, didn't bother to check. Gave me a sequoia, tank 1/2 full although it said it was full. The parking was dark, and this big truck was crammed between another car and a pole. What happened, the mirror was hit by the pole. Went downstairs to gold member desk, upset and stood there listening to one of the guys talk about his college experience and asked if he wasn't doing anything can he assist. His answer, didn't someone take care of you already, no I'm standing here for my health. Had an attitude problem through out the entire set up of the claim. Asked me if I still wanted to rent from there, really! Yes, we need to drop off friends at the airport and need a car. They gave us yet a bigger car which we had to go back down to exchange for pathfinder.

The entire ordeal took 3 hours before we got on the road.

Asked for a manager he was upstairs, nowhere to be found.

This location is in need of an overhaul, they are in a parking garage cleaning cars, dark for customers to get out. I work, consult, trained in customer service, these employees do not value us as customer and our company has them for corporate discounts for our employees.

Horrible experience, will file a complaint as soon as I get home.

I have pictures and video. If I don't hear back I will find the corporate office and file a complaint again until I get a resolution.

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J
12:01 pm EDT

Hertz was told I had to pay 3 times the daily rate

I was the last customer on a Saturday to receive a vehicle. The rental office closed at 12 noon on Saturdays and was not open on Sundays. I reserved a car but was told they didn't have any clean compact cars available, he would have to clean it for me . He did offer to give me a mid sized car for an additional 10 dollars a day. When I declined he counter offered for an additional 5 dollars a day. When I insisted on the compact car I ordered he reluctantly agreed stating I would have to wait until he vacuumed it out. Just before signing on the dotted line he said it was too bad I got this car on a "Holiday" because it usually rents for 21 dollars a day. When I asked what "Holiday" was it, he said Memorial Day. I said that's 9 days away and he just shrugged. I got in the car and noticed the gas tank was at 1/4 full and the low tire pressure light was on. He said the gas was normal and offered to fill the tire if I was willing to wait. I asked that he please note it so I wouldn't be accused of mistreating the vehicle and then took a picture of the warning light. I called Customer service when I got home and was told because I signed a contract for the rate they could not do anything to adjust it. Reviews on the web give Hertz 1 Star out of 5 and I believe that is fitting.

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Y
8:10 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Hertz fuel refund problem

I had a car reservation via rentalcars.com on 18th of May, 2018. I received the car with 5/8 gasoline level but returned it 8/8 level on 19th of May, 2018. And while I returning the car, the Hertz representative has marked down that it was 8/8 full tank. However, when I called Firenze Downtown Hertz Office(Italy where rented the car), I have learnt that the returning level is seen as 5/8 on the system. I have been struggling with this problem for days and getting no answer for any solutions. In addition, they have not returned my hold charge yet. I want Hertz to solve this problem. This is not good service for God's sake.

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J
5:00 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Hertz coerced to sign for damage I didn't do

2018 May 21. Orly Airport France
Nissan Juke. Plate # EQ030VA

At return at Orly airport the receiving person was rude and pushy. He inspected and "found" an insignificant scratch on the rear bumper. I had not seen this at pick up. It was very minor (see photo). I protested but the staff person pressured me saying I had to sign and he would check the database for the scratch. I had driven 5 hours, was terribly tired so signed.
I was told I would get a receipt by email but it has yet to come. I went to Orly Airport Hertz to clear this up but was told to call customer service. I called their customer service number number, was sent to two service departments but both said I was at wrong dept. One operator hung up on me. The entire Hertz experience was terrible and it's still not over.

I did not do the damage.
The claimed damage was insignificant and not worth 99euros to fix
I want 99euros cleared and I need my deposit returned, 260euros

Photos
Car reception Charles Du Gaul
Alleged damage
Coerced damage declaration report

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Update by J Kubo
Jun 07, 2018 6:47 am EDT

I have heard nothing from Hertz or from complaintsboard. How do I even know if this was submitted?

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Hertz In-depth Review

Website Design and User Experience: The website design of Hertz is clean and user-friendly, making it easy to navigate and find the information you need. The layout is intuitive, with clear menus and search options. The overall user experience is smooth and efficient, allowing users to quickly find and book their desired rental car.

Vehicle Selection and Availability: Hertz offers a wide range of vehicles to choose from, catering to various needs and preferences. Whether you're looking for a compact car for a solo trip or a spacious SUV for a family vacation, Hertz has you covered. The availability of vehicles is generally good, ensuring that you can find a suitable option for your desired dates and location.

Pricing and Rental Options: Hertz provides competitive pricing and flexible rental options. The pricing is transparent, with no hidden fees or surprises. The rental options are diverse, including daily, weekly, and monthly rentals, as well as one-way rentals for added convenience. Hertz also offers various insurance and protection plans to meet different needs and budgets.

Customer Service and Support: Hertz excels in customer service and support. Their representatives are knowledgeable, friendly, and responsive, providing prompt assistance and resolving any issues or concerns. Whether you have a question about your reservation or need help during your rental period, Hertz's customer service team is there to assist you every step of the way.

Booking Process and Reservation Management: The booking process on Hertz's website is straightforward and hassle-free. The reservation management system allows you to easily modify or cancel your reservation if needed. The confirmation emails and reminders provide all the necessary details, ensuring a seamless experience from start to finish.

Pickup and Return Experience: Hertz offers a smooth and efficient pickup and return experience. The rental locations are conveniently located, and the staff is professional and efficient. The check-in process is quick, and the vehicles are ready for you upon arrival. The return process is equally seamless, with clear instructions and dedicated drop-off areas.

Vehicle Condition and Cleanliness: Hertz maintains their vehicles in excellent condition and ensures cleanliness. The cars are regularly serviced and inspected, providing a reliable and comfortable driving experience. The interiors are clean and well-maintained, giving you a pleasant environment throughout your rental period.

Additional Services and Features: Hertz offers a range of additional services and features to enhance your rental experience. These include GPS navigation systems, child safety seats, and additional driver options. Hertz also provides roadside assistance for added peace of mind during your journey.

Loyalty Program and Rewards: Hertz's loyalty program, Hertz Gold Plus Rewards, offers great benefits and rewards for frequent renters. Members can enjoy expedited service, free upgrades, and exclusive discounts. The program is easy to join and provides excellent value for loyal customers.

Overall Satisfaction and Recommendation: Overall, Hertz delivers a top-notch rental experience. From the user-friendly website to the wide selection of vehicles, competitive pricing, and excellent customer service, Hertz stands out as a reliable and trustworthy choice. I highly recommend Hertz for your car rental needs.

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Contact Hertz customer service

Phone numbers

+1 (800) 654-3001 +1 (800) 654-3131 More phone numbers

Website

www.hertz.com

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