Hertz
reviews and complaints

Hi my name isTiffany Scurry An I'm writing this complaint To address an issue at North Atteboro Mass Location (hertz). I was told a $75 charge on my credit card off hold, Due to vandalism of my car with my insurance company was paying for and I was told numerous of times by Jason D rather and was charged Waymore then I signed with him and also asked if it was only a $75 charge I was told yes. I then ran into an issue but my credit card as well as I'm fighting with my bank and as well as fighting hurts in the process of fighting hurtDue to vandalism of my car with my insurance company was paying for and I was told numerous of times by Jason D rather and was charged Waymore then I signed with him and also asked if it was only a $75 charge I was told yes. I then ran into an issue but my credit card as well In the process of suing hertz for takingauthorized money, now also discrimination. I was so disrespected by Jason and another manager that is fired or just got fired who authorized the payment to go through on your end (hertz) I then asked for the original contract that I signed only my card holding $75 and only responsible for $75 and was extremely disrespected and taking out my character of an issue that I had at the North Atteboro branch or place of business. I would need somebody to contact me back as soon as possible because I am going and trying to keep my cool for your employee telling me he will write down his name and just in case I don't know how to spell it as if that was him insulting my intelligence after your company has took my money. I WILL HOPE SOMEONE COMTACRS ME SOON [protected] Because I'm in the process of searching as well for a legal help for my bank for hertz and for my insurance company

Will just breakout in bullet points:
*the car shop called them for them to pick me up, they said they sent a Lyft, after waiting 20 minutes for a Lyft that never arrived, I decided to just walk to them. I don't think they ever called for one.
*I called a wk in advance and scheduled for a car pickup, once I got there there wasn't a record of the reservation
*I asked for a breakdown of what I am getting charged to make sure I wasn't paying for something I didn't want, they said just to sign and I would have it emailed to me...signing something first implies I am in agreement..how can I be asked to sign if I don't see what I am agreeing to
*the car reeked of cigarette smoke and was dirty on the inside...I had to take my own pictures because his pictures that I am agreeing to came out dirty
*I got an email that said I completed a survey, when I looked at what I supposedly rated, it was clear to me that the representative filled it out marking great for customer service and cleanliness of the car and never showed that to me..he made me sign thinking I was signing to renting the vehicle not signing the survey...this is fraud..why would he fill it out for me
* I called to voice my concerns and speak to a supervisor and he said he didn't have one and I can speak to him...so no one has a boss at the car rental?

While i'm sure this won't get viewed and Hertz won't care I hopefully will help some unsuspecting renter "Do Not Rent" a car from Hertz... On December 19-27 of 2017 I took a trip to Europe, Scotland. I booked through a travel agent who used "Hertz". My first trip who knew.. As I landed and got to the desk, the rep was pleasant and nice and helped me. The rental was for a Manuel transmission. I could drive it but left handed and the other side of the road might have been alittle challengeing. As to the best I remember "He" offered me another car "At No further Charge" which was an automatic with GPS. Hey great I thought. Filled out the paper work and boom out the door. Well a week later in America I get a charge for 673.72 for the upgrade. WTF... As I call my credit card company to dispute the charge I contacted Hertz. A young lady buy the name of "Jade" try's to help but basically says"Well sir as you signed the contract that's what you agreeded to". Yes, but the gentleman at the front desk said"no additional charge". Well sir{paraphrasing here} to bad so sad for you. You signed the contract... Any of you fly 8 -9 hours or agreed to an I-tunes account?.. You say or click "Hey thanks no problem, click and move on" Well a week later back home I get the charge, contact "Jade", and am told we can take half off the charge. Well that's something but your still stealing money from me. While she was unsympathetic, I am obviously irritated". Well sir you signed the contract" Yes I agree but I was given the upgrade at no additional cost and oh buy the way when they say bring it back empty don't believe them. "52 pounds for half a tank of gas, are you kidding me". That translates to roughly 80 American. As "Jade" was at this point saying "I wasn't there i'm saying" well I was and your guy said no charge". At this point i'm upset, she is rude and I ask for her boss, who is"Adam in Kansas". She explains to him my problem and he basically says"To bad so sad"you signed the contract and I don't give a [censor], {again paraphrasing alittle} This is all were doing for you, anything else.? At this particular point i'm going no where and I know it. At the end of this he then has the balls to say to me"Have a nice day"Hey no thank you for trying to steal 673.00 from me a week after my trip was over! While I am mad at them i'm more mad at myself for not saving the paper work but it wouldn't have done me any good. It was a verbal agreement the guy at the desk said to me. All I can say is "get it in writting and keep it til after your next statement" Oh I will also not rent from Hertz again as i'm now spending my money to travel abroad as I get older so kudos to you at Hertz for a fine job of [censor]ing me out of my money. Won't happen again

On the 6th January 2018 I unfortunately left a black pouch under my car seat which contained my passport and various identity documents. I also left a pair of Arnette sunglasses. I drop the vehicle off at 6:30pm in the evening and went back the next morning around 11:00am to report it.

Whoever had cleaned the car "apparently" did not find anything in the vehicle - I know for a fact that I had left the pouch under my seat. I asked to see the car, but it had been rented out already. The manager Gerado said he would put a stop on the vehicle so it would get checked when it came in. I also asked if we could call the customer to ask if he could check under the seat - "No number could be found" strange as we have to give our details when renting a car.

Car returned Tuesday night and car went straight out again and not searched. I had been dealing with lost and found Marissa and she said she would ask the person who "cleaned" the car the first time - he was eventually asked apparently after a week of the incident - he said he did not find anything.

Eventually the car came back and they searched and found nothing - Yes I realize its my fault for leaving an item behind, but you would think people would be honest and just hand it what they find. I don't care about the sunglasses they can have them but the passport is the biggest problem and the only explanation is that it was thrown away.

They do not realize that this can effect someones life especially this document and there was no urgency contacting the person who "originally cleaned the car" and no urgency to put a stop on it so we can check it first before it went out again.

If you leave something behind consider it gone is the motto here - no honest, trustworthy individuals or helpful individuals in a desperate situation - There "process" means nothing and seems no process was followed.

Very disappointed with how this whole situation was handled - only once I had visited the branch over 3 times did they realize I was super serious and needed help. If only they took me serious the first time I went to report the missing pouch.

Now I am lost for words and don't know where to turn

Brandon Whitehead
Rental Agreement No: [protected]
Vehicle number - 7ZCD316

We recently rented a car from HERTZ in Mexico Huatulco airport, between the dates of Dec 30, 2017 and Jan 6, 2018. They estimated our cost to be $215. The charge we got for the rental was $273.72. I want to mention that the car was returned without ANY damage and we have no idea why we were charged an additional $58. The first car they gave us was in horrendous condition and broke down at 9 am on the following morning after we filled it with a full tank of gas. After several unsuccessful calls to Hertz, my husband had to take a taxi to go back to the airport to explain what had happened. They promised to send a mechanic to fix the issue and asked us to stay with the car.
First we were waiting for mechanic, which confirmed that the car is dead and we have to wait for the tow truck. Really? I did not go on vacation to babysit a piece of junk car, wait on a mechanic and anticipate the arrival of a tow truck! But, stupid us, we did as we were told and waited in the baking sun for a tow truck that NEVER CAME! Finally, after countless calls to the company and manager, we left the car and took a taxi back to our hotel. After all, this was how we had spent most of our New Year's Eve and we wanted to salvage the very little that was left of the day. Having spent the entire day in the merciless sun, I was overheated, nauseous and dizzy. Worst of all, we had lost an entire day.

The next day, the manager came to tell us that we can expect a new car to arrive around noon. We asked how they were discounting us for the day we had lost and she said that discount will be applied when we return the car.

I hope it will be apply as I opened a case # with HERTZ - 021490…
I will update my post with result later.

RE: Hertz rental at 933 E. Francisco Blvd, San Rafael, CA
Ticket #RRH34159436

When I arranged a rental with MS. Gina (last name withheld from me) she quoted a daily comprehensive insurance package that I declined. Then she said I could just pay for the liability portion at a lower rate. I didn't know at the time that I didn't need the insurance. She also knew I didn't need this as my insurance co. CSAA who was paying for the rental while my car was in the shop. I called my insurance co. and they verified that I was covered with them for any vehicle. I explained this to Ms. Gina, and she would not refund the insurance charge even though my card had not yet been used, although Hertz had taken my credit card number. Is this HERTZ's policy?
Please look into this situation and issue a refund. I've also notified my insurance co. who recommended Hertz! To me this is unethical.
Rose Wager, 109 Dominga, Fairfax, CA 94930

I was standing in line at Avis, checking prices for a rental vehicle and was planning to go to your company NEXT which is adjacent to your company at Sanford airport Florida Heard employees two young girls a blondish hair looked like name indicated possible Shelbie was difficult to visualize. Other employee had dark hair .The middle age gentle man who was on other side possible a maintenance person ? Employees where discussing handicap people that THEY where such a pain in the [censor] with wheelchairs. When I and my family heard this ..will inform friends / family/ co workers and business associates NEVER rent from your company . My husband and I are flying out to Hawaii in the next month-and-a-half was planning on possibly renting from your company. As nurse/ human being that cares with handicapped individuals daily I am appalled. I did contact the manager at the rental desk and he indicated he was speak with the employees . My email is [protected]@gmail.com

I am so disappointed with Hertz. I reserved my vehicle for my first family holiday vacation in July 2017 for December. I reserved a Premium SUV and called Hertz in U.S and Dominican Republic to ensure that the vehicle will be available. Upon arrival with my family, the agent stated "Sorry we don't have any vehicles" I was so sad and depressed, the long awaited vacation was just ruined. No other car rentals had any car available either, due to the holidays and being last minute. What a disappointment. HERTZ is not a reliable company. You make plans and reserve and later they come up with oh sorry. Sorry cant fix anything HERTZ. You guys should just take down your online reservation because is not reliable. This is a scam. We will never use HERTZ again. IS A SCAM!

I recently rented a car from your company in Narvik, Norway between the dates of 30/12/17 and 01/01/17 for which I was quoted, 1064.00 NOK I have just been charged 2157.00 NOK for the rental, more than twice the quoted amount without any explanation. The car was returned without ANY damage. Therefore you owe me 1093 NOK and if any payments are missed because of these extra charges also the amounts I am charged because of this. My Hertz reservation number was, H5282083353.

On January 8th, 2018, I rented a Nissan Quest (reservation #H5370897281). As I arrived, my vehicle was not in the assigned stall, I went to the counter and a gentleman took care of the situation as he found a van for me and brought it to me. Situation solved, plus he took care of my gas, awesome! But, when I returned the vehicle around 4:10pm, I was distracted and in a rush to make my flight, as I got to my departing gate and the announcement was made to board, I realized that I had forgot my bag of specialty chocolates on the floor of the front passenger seat. I know it was there because on my way to Hertz, I stepped on the brakes at the light and the bag feel over, and I know I didn't bring it into the shuttle as I put my belongings on the shelf and I didn't have the bag with me, plus the driver asked if I needed help and replied that I only had 2 bags, my backpack and my tools. As I was boarding the plane, I called my associate to ask if she could call and let them know that I forgot a bag full of chocolates on the floor of the front seat, and that someone will be on there way to pick it up. She said the supervisor (Noreen) checked the vehicle and said there was nothing there. I called Noreen after I arrived at the gate and explained to her exactly where the bag was, and that I know it was there when I arrived at the return lane. I hadn't stopped anywhere on the way there, it was on the floor. So she put me on hold for about 22min, when she came back, she told me she looked in 5 Nissan Quests, including the one I had. Nothing. She asked the return agent and the person who pulled the van forward from the return lane, they told her they found nothing. So, a bag full of chocolates worth almost $200.00 just disappeared. Amazing! I explained my disappointment to Noreen for another 20min or so, and she apologized and said she feels bad, but there's nothing she can do, which I understand. I'm just really, really disappointed that whoever found the bag didn't even think about who it belonged to. I was expecting them to tell me they found it and it's ready to pick up, hoping they cared that it was expensive chocolates and probably gifts. I'm not necessarily disappointed with Hertz, just the person or persons involved with the theft of my belongings. Sad. Why would you not return someone's belongings? Is there something that can be done? I asked if there were camera's and she said none that are pointing in that direction. I don't know if that's true, but I install security cameras, and would want cameras pointed in that direction as I think the return area is important. I know I won't get a resolution but I just hope this can be prevented from happening to others. It's I slap in the face with someone steals from you, it eats you up inside. If employees are stealing chocolates, then I feel so bad for the people that forget more important things in vehicles. Disappointed.

In the wake of the storm in the northeast last Thursday there were continual delays until ultimately all flights out of SWF were cancelled.
This was unacceptable and I drove home at considerable expense with the only company Hertz who charged me almost 330.00 while other companies who were not available at that time were advertising rates of under 100.00

I work for fleetlogic at Phoenix mesa gateway airport we share a car wash building with hertz over the last few months the assistant manager Matt and 3 MLS drivers that work for hertz car rental have smelt live marijuana over the last few weeks a few of our employees gave see a driver named Ali has been smoking in the facility bathroom and the other 2 stand by the front gate smoking and it smells like weed I feel it's a safety concern of there driving while under the influence of marijuana ending around the lot with everybody who works there we've all had chats with the branch manager at Hertz and nothing seems to have been taken care of my next move is contacting operations at the airport

The last unauthorized credit card charge was on [protected], some one obviously got my credit card information from Hertz and has been renting cars. What I want done is for all of my personal information, ( name, address, credit card number ) to be removed from your computer system. I have contacted my credit card company and they are working on resolving the problem. I would appreciate your understanding and compassion concerning this matter. Its very frustrating and emotionally draining to know someone has stolen your personal information and Is using it to rack up bills in your name.

I rented the car cel7104
Contract h40514992B8

From port canaveral Dec 30th
I was told by the agent that the car is half full and to return it that way .
As in was concerned I told her so but she said it's ok j"just return in half full" which I have at orlando international
The man checking the car on return said she hadn't put it in the system and I would be charged $86
I explained and he said go to customer service, which I did, but no one was there, so I went to the gold hertz office, but there was a long line, which I couldn't afford to wait in
Can you please check with the agent in canaveral and credit it my money

Also it concerns me to use hertz again if the staff can do that as I never have used them before, regularly use others, as do my employees,
Please can you help resolve
Thank you
Lawrence snyder

Made a reservation at Pick-up Location:
Memphis - North Main Street HLE
255 North Main Street
Memphis, TN 38103. My reservation was at 8:30 am and I showed up at 10:30 am. Agent said sorry we don't have a car for you, we thought you were not coming. I told him you didn't even call and ask! I didn't get a car that day and I was late 2 hours for my trip. I will never deal with them again.

We went through AAA to reserve a car at the Hertz located in the Marriott hotel near LAX from 12/29 to 1/1. We had a confirmed reservation. When we got there, we were informed there were no cars available. Eric, the agent, said there was nothing he could do. We asked him to call other locations to find a car. He told us we could do that ourselves. He finally called another location but he also continued to take phone calls while we were discussing the problem with him so that either the other location ended up hanging up on him or else he disconnected them. Worst customer service ever! We will never use Hertz again. We did find a car ourselves at AVIS.

Returned a vehicle to Los Angeles Airport Rental lot and the tank was full. Just filled it up 1 mile from lot. I was charge $103 on my credit card and when I called customer service they said I had to send in a receipt to show the gas I purchased. On the final receipt they gave me it showed the tank was 8/8 - FULL, but they would not take that for an answer. I had to email my receipt.
Lots of hassle for nothing.

Prior to travelling to Portugal in September I booked a compact 4 door manual car to be picked up at Faro airport on 20 September. On arrival at the Hertz location there I was informed that the car I booked would not fit 3 people and luggage and that I needed to upgrade at a cost of 138 Euros. We also prepaid for tolls in Portugal. On returning to the US my travel agent informed me that the car I booked was quite adequate for 3 people and the upgrade was unnecessary. I have contacted Hertz a number of times and they have been following up I was told. Today I was informed that the case was closed without even informing me. I was told that Hertz has no way of monitoring how agents in other countries behave.To add insult to injury I have received 2 charges to my credit card from Hertz Spain which I was told is for tolls in Portugal. My case number is [protected]

Not one issues on my latest experience with Hertz, but two;
1. I picked up a Grand Caravan at PHX Sky Harbor with a drop off at a location in Sedona AZ. When I went to the Sedona location to drop off the car, the shop where the car was to be dropped off no longer working with Hertz (the shop people's reason was that Hertz made too many mistakes and had no customer service to support the business relationship). So after 5 phone calls, 9 people and 90 minutes later I finally got someone to tell me to return the car to Flagstaff AZ, 60 minutes from the Sedona location. My answer was, sorry not going to happen as my contact with Hertz was to drop the car off in Sedona at the mutually agreed upon location. So I talked with the shop where the car was supposed to be returned and they told me to drop it off at the Sedona airport. 3 more phone call, 5 more people and 45 minutes later, I finally got a women to understand the situation and said "drop the car off at the airport and leave the keys under the passenger side seat". An hour later I received calls from AAA saying they were on the way to help me and stay with the car? Of course by this time, I had dropped off the car and tried to get back to my vacation. Turns our Hertz told AAA that the car was at the Sedona drop off location and that is where they went to pick up the car. Surprise! No car at the shop. More phone calls from AAA, and I told the representative what happened and she also said, yea, sounds like something Hertz would do. Then, the next day I received a call from Hertz, asking about the whereabouts of the car and for another 30 minutes and talking with 3 people I was finally told, "please just return the car to Flagstaff". Incompetence at it's best.

2. As mentioned I picked up a Grand Carazan at Sky Harbor. My original reservation was for a SUV, but due to the amount of luggage, I went on-line and changed it to a van a week before the reservation date. I am a 5 Gold five star member, whatever that is worth, so normally pick up the car in the lot after getting my name from the board. My name wasn't on the board so I went in and talked with an agent to get the Caravan and she instructed me where to get the car. No problem. Except, three days after picking up the Caravan and after two days with dealing with Hertz representatives on the phone, I got another call from Hertz asking where the SUV was that I rented from Sky Harbor. Oh yea, and my American Express not only was charged with the Caravan charge but also the SUV. Additionally I received additional charges for extra days on the SUV ($100/day). So after 3 more phone calls (by the way, I have records of all these calls and the duration), 5 more people finally someone said, sorry for the mistake it will be taken care of. But it wasn't. I received another call on the 4th day asking where the SUV was and warned that I was getting charged for extra days. Guess what, 2 more calls and 4 more people and finally got someone that said it would be taken care of. But it wasn't, because I received an email from Hertz that $1600 was charged to my AMEX. Three more calls to Hertz and finally someone said they would fix it. Not that I believe what the representative said.