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1.4 1169 Reviews

Hertz Complaints Summary

129 Resolved
1040 Unresolved
Our verdict: With Hertz's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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12:10 pm EDT

Hertz dissatisfied with the manager

My dad and I were at Hertz Rental Car (6608 Hwy 6 N Houston, Tx 77084) renting a vehicle the manager named Michelle Dune was really unprofessional talking to other customers while processing a vehicle my dad was asking her questions about the car we reserved online which was suppose to be a nissan sedan because we looked at the vehicle in the back parking lot and she told us it was a kia soul and she was going to bring the car around the front of the building we went outside waiting and went back in the building she was assistanting other customers she had another employee to bring the vehicle around the front we were very disturbed by her negative energy and this is the second time I had this encounter with her something needs to be done about this because I'm taking my business somewhere else until she is removed from this location.

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12:16 am EDT
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Hertz weekly rental at hertz phoenix, az. substandard customer service

Dated 09/07/2018.
Eleven days ago, I was approved as a new driver for Lyft. Lyft has a program where they refer many drivers to Hertz to rent a car to get a weekly rate. I was required to give Hertz a $250.00 deposit, when I picked the car up and a rate of $210.00 plus tax and fees, for a total weekly rate of $250.00. Over the years, I have dealt with companies like Enterprise, Avis and Budget Rent a Car. So I'm quite familiar with the type of customer service that I would expect to receive when renting a car. From the moment I arrived at Hertz, located at 24th street and McDowell in Phoenix Arizona, I noticed that the rental agents running the office, were slow and lacking of any enthusiasm to assist me. The two male agents who assisted me, did not answer my questions about my rental, a 2016 Nissan Sentra. They just gave me the keys and pointed to a location in the parking lot. I was told that the gas tank was full, and would be expected to be returned with a full tank gas upon it's return. I quickly noticed that the tank was only half full and returned to the office and told the agent about it. He just sat there and said ok, and I left. My first two days driving, I was unable to pick up a single passenger, which I discovered was caused by a problem with the Lyft application that was installed on my new Smartphone. The Sentra had 64, 000 miles on it and did not drive well at all and when I used my cell phone, the car stereo would turn on by itself at high volume startling me and my passengers. First, I called the toll free number displayed on my rental agreement and spoke to Hertz customer service. I was told that I would have to take the car back to the location that I rented it from. So on Monday, Labor Day, I drove 23 miles, to find that Hertz was closed for the holiday. Today, September 7th at 7:45 am, I went back to Hertz. When the taller male agent arrived about 20 minutes later, I approached him with my concerns about the rental car. He rudely interrupted me saying, that he did not open until 9:00 am and that I'd have to wait. Then I asked him whether they had another car to give me. He rudely responded that he probably did not, but he would check at 9:00 am. Stunned, by the treatment I was receiving, I returned to the sofa and sat down for my 45 minute wait. At 9:10 the other male agent who was very short gentleman and sporting a beard walked in. I patiently waited for some help until 9:30, when the short guy rudely said That I would have to take my Sentra to a car wash, and remove my belongings before returning it for a different rental, then went about his business. At this point, I was getting quite irritated by the hostile treatment that I was receiving from these Hertz employees. Rather than getting into a confrontation, I left to find a car wash. I kept thinking to myself that they had issued me a vehicle that should not have been used in it's condition. From many of my prior experiences, if I had a mechanical problem with a rental car, I would be offered an upgrade and the rental agents would show real concern for my inconvenience. My experience this morning was the worst I could ever expect from a place of business like Hertz Rent a Car. It took me about an hour getting the car washed. Before I left, the short guy with the beard made it clear that I could choose from another Sentra or a Hyundai Elantra. so I told him I'd take the Elantra. When I got back from the Car Wash, I expected that my Elantra would be ready and I would be able to leave. Well, it took at least another 45 minutes waiting and watching other Lyft drivers who came way later than me, leaving with their new rental cars. The heavy set female agent called me up to the counter for a signature and sitting next to her was the tall agent, who I initially spoke to over 3.5 hours earlier. I had reached my boiling point and told him that I was a paying customer and that he had no right to treat me like he was doing me a favor. He apparently saw that I was angry, and did not say another word. Finally, after spending the entire morning and $14.99 for a car wash. The girl gave me my new keys and pointed to the parking lot. In the parking lot, I could not find an Elantra anywhere, so I pushed the red button on my keyless entry, which set off the alarm to another Sentra. After my experience this morning, I strongly advise that anyone reading this review to use any other rental agency, not Hertz...

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11:09 am EDT

Hertz false return date and false return method

I picked up my Hertz rental car at Lyon France airport Saint Exupery on 8/19/18 at 2:30PM( receipt available)
I informed the agent that I may return the car earlier and at a different location, "no problem.
I returned the car on 8/26/18 at 6:55 PM. Earlier I tried to return the car at the address indicated on the car's GPS but the location was closed.
I then went to the Gare station where I parked at the Hertz location next to a Hertz van at spot -1 125.
I then went up to the Hertz office where two agent looks at my contract, made a note and gave it back to me. I asked for a receipt and was told it was not necessary, but no time to argue, they could not wait to leave.
I stayed near Toulon until August 29th when I took the train to Paris at 11:48 AM.
On the August 31 I took a train from Paris to London England at 10:10 AM.
Obviously I could not return the car at 8:30 AM in Toulon and take a train in Paris at 10:10 AM
I have copies of the train tickets but do not know how to attach to this form but they are available if you provide me with an email that I could use to send the copies.
I expect to receive a reimbursement for both the 4-5 days for which I did not have the car and for the Euro350 charge for having abandoned the car which I did not

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Update by michel zelnik
Sep 07, 2018 11:41 am EDT

I picked up a car at the Hertz location at the Lyon France airport saint Exupery on August19 at 2:30 PM. I informed the agent that I may return the car earlier and at a different location, He said "no problem"
I returned the car on August 26 instead of August 31 as I originally planned in Toulon at 6:55PM at the Gare station after trying to return it at the location the car GPS indicated which was closed.
I parked the car at the Hertz return location at the train station level-1 space 125 and took the key to the Hertz office where I handed my contract to an agent and his partner. I asked for a receipt but he told me that it was not necessary and could not wait to get out since the office was supposed to close at 7PM.
O August 31 I received an email from Hertz with a detailed description of my rental where it states that I abandoned the car on August 31.
I took a train to Paris on August 29th and another train to London England on August31 at 10:10 AM which would make it impossible for me to have returned the car at 8AM on the same day.
I am attaching copies of the Tain tickets, the rental agreement and the Hertz summery indicating that the car was abandoned on the August 31.
I would appreciate a quick reimbursement for the 4-5 days that I did not have the car and the Euro 350 charge for car ABANDONMENT.

Update by michel zelnik
Sep 07, 2018 11:45 am EDT

/Users/michelzelnik/Desktop/Voici vos billets d’Eurostar!.eml/Users/michelzelnik/Desktop/HERTZ.pdf/Users/michelzelnik/Desktop/Confirmation pour votre voyage TOULON - PARIS, aller le 29 août 2.eml/Users/michelzelnik/Desktop/Votre relevé détaillé des frais facturés.eml

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12:34 am EDT
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Hertz hertz phuket thailand airport branch - unnecessary charge for damage on tyre

Recently I hired a car for 1 day from Hertz Phuket - Airport Branch
Car No : 6A72464 Date 25th August 2018

When I returned the car they Showed me a lot of damages and charged me
Thai Bhat 3000 for the damage on tyre.
I don't agree with this as when I took the car the person asked me to
check the fuel and any damages on the Body and never asked me to check
the Tyre (Same is the case at other Hertz outlet in other parts of the
world). I have taken cars from hetrz multiple times in past in
Thailand as well as Malaysia and never faced such issue
The scratch on tyre was already present .

I think that the Management at Hertz Phuket Airport office are Conning
and Cheating the tourists in the same way like other local Bike and
car rental services do in Phuket.

See Below my Observation when i went to return the car .
1. The person who came to check the car was already having the
Inspection Slip from previous rental.
2. He already had the document which showed the damage cost to be
recovered in different situations
3. On the Body of the car he showed me dust and said they are
scratches and asked me to pay for it, and when i removed the dust,
then he agreed that no scratches.
4. Then they found a scratch on the tyre and asked me to pay Thai Bhat
3000 for it.
5. I asked to call the manager, and talked with her, but when i told
her all these details, she said she cant do much as she is on
Holiday.
6. I asked them about the Insurance cover and they mentioned that it
is only Third Party Insurance. As the time of pickup they never
mentioned about third party insurance
they said for any damage minimum 2000 and maximum 10000 i will have to pay

To me this is cheating and unnecessary they have charged in THB 3000 for it.
I demand a explanation on this and my refund as well.

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12:25 pm EDT

Hertz prepaid rental denied at hertz counter in toronto

Upon arriving at the Hertz rental counter at the Toronto airport Terminal 1 on Aug 23rd, 2018, I was refused the rental vehicle that I prepaid for on the Priceline website on Aug 17th, 2018 due to a "system error".

When I arrived at the counter, the rental vehicle was in someone else's name and not my own, even though I had a printed confirmation of my prepaid rental that was clearly in my own name. I also had Priceline verify by speaker phone to the agents at the counter that this rental was in my name [removed].

I was traveling with my elderly mother at the time, and the staff at the Hertz counter were very unwilling to help us. They proceeded to connect me to Hertz customer service on the phone who promptly transferred me to Priceline's customer service, who then transferred me back to Hertz customer service etc, etc... this went on for more than two hours while both my mother and I were in the Hertz office. Both Priceline and Hertz customer service were pointing fingers at each other for who was at fault for this error. Meanwhile, we were still out a vehicle.
They eventually agreed to rent us another vehicle under my name for the same price, but I had to pay for a second rental vehicle and was out the money. I left there feeling defeated and tired. My Mom and I were having a vacation which got off to a terrible start. and to top it all off, the Hertz staff offered a lesser vehicle than what they had originally shown us at arrival.

Bottom line, the worst part of this experience was the lack of empathy and support from the Hertz staff members at the Toronto office. They clearly saw how many challenges we were having and that this was not our fault. they kept repeating themselves that they could not do anything about the system and that I must have done something wrong to cause this.

I was able to talk to another customer service agent upon my return home to Calgary who kindly agreed to refund me the cost of the first vehicle rental fee, which I am thankful for.

The name of the manager on staff that day was Abbas Shaherwala. You should know how this team is treating valuable customers. He was indifferent and very difficult to deal with, leaving us with no options for a resolution on site.

It is extremely unlikely that I will ever rent another vehicle from Hertz and will be not offering any kind words about this company in the future.

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11:01 am EDT

Hertz refusal to honor prepaid reservation - horrendous customer service

In July 2018, an American friend of mine named Grete X[*] booked a car on the Hertz website, at a total (prepaid) cost of $598.44, in preparation for our 10-day vacation in Montana. The rented car was covered by her own insurance. On August 2nd, I met her and her two kids at the Bozeman Airport, and we all went to the Herz counter to pick up her rental. There, the attendant asked for her driver's license and credit card, looked at them, ... and bluntly informed us that she was not allowed to rent a car from Herz. Imagine the shock! (Please note that the $598.44 had already been debited from her card.)

Why wasn't she allowed to rent this car? Because the name on her driver's license was Margaret X[*] -- her official name, which she hardly ever uses -- while the name on her credit card was Grete X, her usual name. Apparently, the attendant didn't know that Grete is a diminutive of Margaret. He gave us some fuzzy reason that had to do with potential identity theft; very unlikely in this specific case, as the last name was the same. Since we needed to get going as soon as possible, I offered to rent the car myself. Fortunately, the name on my debit card agrees with that on my driver's license, so this was feasible. But in order to switch, we had to call the main office. Do you think the attendant would have offered us to use his land phone? No, we had to use my friend's mobile phone, away from the counter so that we couldn't snoop on other customers -- although there was none at the time. The connection was extremely bad. Both my friend and I had to spell every single bit of data at least three or four times to a lady who spoke English with a foreign accent and didn't seem to understand us.

In the end, the 10-day rental cost (charged to me) had become $1, 171.20, including $379.40 for insurance because my own didn't cover the rented car. In addition, my friend was charged a $100 cancellation fee. We thus spent a total of $1, 271.20. This is more than twice as much as planned.

Apart from the money loss, what made me really furious was the attitude of the attendant. He was acting like a badly-programmed robot, repeatedly reciting regulations that we had never heard about with a painted smile on his face. At no time did he try to be helpful, as if he enjoyed the situation.

Most disturbing, however, is the fact that my friend had been able to make a prepaid reservation on the Herz website with a credit card that didn't exactly match her driver's license in spite of their "regulations". The operation should have been blocked as soon as she entered her credit card data. I consider this a major bug, if not a dishonest practice.

Our big mistake was to stick with Herz instead of trying the other car rental companies at Bozeman (with the caveat that they may be just as bad).

Reason of review: Refusal to honor prepaid reservation; horrendous customer service.
Total loss: $672.76

[*] The name has been changed to respect her anonymity.

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Stripe
, US
Aug 26, 2018 10:11 pm EDT

That story sounds awful. Renting a car should be easy, smooth, and that attendant turned it into a nightmare. I'm glad you shared this story. I, for one, will not rent from Hertz, after reading it.

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9:47 am EDT
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Hertz no car available at airport with reservation confirmed

I am attaching the email response from your location manager at the Huntington, WV. This a poor excuse for pathetic customer service. It is my understanding that the staff was aware that there would be no cars available for the arriving customers on the afternoon flights. Instead of attempting to remedy this situation, we were sent to the Enterprise counter. I was not offered the quoted price that I had received from Hertz for my rental and lucky for me I received that last available vehicle, a minivan, at a price over double that of what I was supposed to get at Hertz. The staff at Hertz should have attempted to get their customers to another Hertz location, instead of leaving most of the afternoon reservations stranded at the airport. This was a blatant disregard for customer satisfaction. There is absolutely no excuse for this to happen. Never again will I rent with Hertz.

This is the email response from your manager at Huntington, WV

Ms. Gibley,

I apologize there was no car available when you arrived in Huntington yesterday. Several customers that were due back extended their rentals causing us to be short, cars were returning later at night. I can assure you no "cars were taken from Hertz", a very strange comment from our competitors. I apologize the situation we put you in. If you want to return your Enterprise rental, we can still honor your reservation and comp 2 days. If this works for you, please let me know and I will arrange.

Stacie Hansley
General Manager Greensboro NC-Roanoke VA-Charleston WV
The Hertz Corporation | 700 N Terminal Road, Greensboro, NC 27409 USA
Phone: [protected] ex 17 | Mobile: [protected]

https://www.hertzvault.com/v1/resource/resource/a4d51daaf82c718a329e0eb978574f39/carouselPreview?folder=9a8f7bc234d921f9e60fd108af4dc2ff&previewImage=1&suffix=3-1&random=1512759114517

From: Victoria Gibley [mailto:[protected]@gmail.com]
Sent: Tuesday, August 21, 2018 4:00 PM
To: Stacie L Hansley
Subject: Reservations?

I am writing this email after a very disturbing experience with Hertz on Monday, August 20, 2018. I had a reservation for a compact car (confirmed H7500425737) to be picked up on arrival at Huntington airport. I was politely greeted at the Hertz reservation desk and informed that there were no cars available and that I would be helped at the Enterprise counter. These reservations were made 2 weeks in advance of my travel. When I got to the Enterprise counter, I was informed that there was only 1 car available and it was a minivan, far from the compact car that I had reserved. Much to my dismay, I was informed that the price would be over double that of my quoted price at Hertz! Why, if you had reservations, would there be no available cars? I was not the only one inconvenienced, but was the lucky one to get the last vehicle available. I was informed by the staff at Enterprise that the cars at Hertz were removed from your lot 2 days prior. If this was the case, why didn't you notify those of us that had reservations? Maybe we could have made other arrangements for a rental car instead of being left at the counter hoping to get a car. I am extremely uncomfortable driving a minivan and even more disturbed that the quoted price was not honored by Enterprise. Since this was a rental car for work, I didn't have a choice in the company that was used. But in the future, I will certainly make any and all car reservations with anyone other than Hertz. This is disgraceful customer service.

Victoria Gibley

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7:38 pm EDT
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Hertz car rental

Rented a car in Seattle Washington at the Marriott Hotel on 176th Street. I had mistakenly thought I rented it at the airport and the airport staff were not helpful in assisting or making any exceptions and in fact on August 16 when I flew in they said that the rate would be not 272 dollars but 700 dollars for THursday to Sunday if I tried to pick it up at the airport instead and that I would have to find my way to the other location myself. I went to the Marriott and there were three staff standing around. None of them spoke to us at all during the time we checked in and then gave us an unwashed Hyundai, that was filthy inside with crumbs all over the seats, and with no shocks whatsoever so that you could feel every bump and it was extremely loud. We went right back in to complain since there was no one outside to get our car for us or to check us out of the parking lot, and they were gone because they had gone to lunch and were not going to be back for an hour and a half. We would like a complete refund for all the trouble we endured and we will never ever rent from you ever again, and will tell everyone else what a horrible experience it was if you do not refund us in total.

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6:38 am EDT

Hertz rent car in lanzarote

Hello I'm your customer i was renting a car from your company in Lanzarote island, after days of my trip police stopped us and told us that the rental car should not be in this condition that the wheels are totally broke and it's dangerous us with kids I took a picture of the wheels condition and it was bad !
They change the car after we wait in the middle of no where 3 hours with our kids the police give the company ticket for the damage wheels
But still they took me a lot of money and took more for full coverage after I paid full coverage for the broker and dangerous my family I want to make a complain for hertz company please reply me
[protected]@yahoo.com

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7:09 pm EDT
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Hertz roach infested car rental

I arrived in Tampa Florida airport for a much overdue vacation with my family. The hone we rented was located over an hour from the airport. I had rented a vehicle with Hertz and paid in advance. The suv was picked up and we heading to our destination. We stopped at Walmart to do food shopping for our family and when I returned to the rental car I found live roaches in the vechile. They Were everywhere. There was also evident roach dropping's and eggs. We sat outside of Walmart with all suitcase on the pavement and kids in 93 degree weather for over two hours. We were advised by Hertz to drive the Infested vehicle back to the airport that was now 40 minutes away.

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12:03 pm EDT

Hertz rental car service

Have never been so irritated, angry or outraged as I was trying to rent a car at Detroit Airport Hertz. Arrived by bus at reservation counter to be # 25 in line. Only two Agents, slower than slow. Having now after 25 minute I am #3 in line when I was pulled out use the interactive phone reservation action. A gentleman I am staring out starts asking me all the questions I submitted with my Reservation. Then the fun started with the camera. "Show me yoir DL, wait, little up, little down, little left, right, back." Same roitine with Credit Card. I have now been in the Hertz Office an hour. Now the up selling, Satellite radio, GPS, Insurance, all of which I had declined when I made the rerervation. NOW we reserved an SUV. Your guy nw try's to rent me. Firs I own a Jaguar and second why who'll I get a standard SUV waist ing more of my time trying to rent me A Jag? Now I am now fuming, all I wanted was my fuc—ing car. Finally, get to car. It is dirty, Seats soiled. Having now gotten our dirty car we try to leave and are about 25 cars back. from the gate. Another 25 minutes. Bottom line, sr ice terrible, procedure Disgraceful and to spen an hour and 30 mi utes to rent a prepaid pre reserved car, I am so done with HERTZ. And BTW. No Walk around. If car as scratched, dinged, how would you take it to an renter? Stupid? An absolute disgrace. Lots of other choices. Never ever again.

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4:38 pm EDT

Hertz hertz fairport location

Last week I was going to rent a car. Thank goodness I called Wed. 8/8 to confirm the reservation as they did not have anything on file. They connected me to Chris District Manager, he could not help me.
Today 8/16/18 I was going to try and rent again. I have a mother who was at the service area-wheelchair. I walked 2 blocks to Hertz and they couldn't help me. There was no customer service. The credit card was in both my mom and my name. It was my mom car and I was the Driver. There was nothing they could do. You post on the walls equalness of age, race, gender etc. But I felt as for my mother discrimination as I was trying to help her get her car fixed and Hertz was fully aware of the information credit card, license etc. So I had to walk back 2 blocks to the dealership with no car. I mentioned to Chris so I need to go to Enterprise, and he explained I guess that is what you will have to do. There was one woman working that office and you had four customers waiting. There are policies, but also there is customer service that you have to see how you can help the customer as there is competition right around the corner. I will never and will tell friends and family never to rent from Hertz again. Thank you I had spoke to David Regional Manager that Chris kept making it difficult to talk to him.

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1:35 pm EDT

Hertz Having to pay 25 dollars to leave car at hilton garden hotel, lihue, ki

Greetings,

I'm not pleased, that I was told (by pleasant holiday staff) that I would have to pay #25 dollars, to leave my hertz rental at the hotel, as I am saying at the khana lani hotel. I wanted to avoid parking at the lihue, airport, where I initially rented the car. Please call me, [protected], I am leaving aug. 16.

Thank you.
Linda Miranda

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9:37 am EDT
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Hertz unwarranted insurance

Dear Sir/Madam,

The case is known under Reference No. [protected] referring to Rental Agreement No. [protected]

In principle the case is very simple. I rented a car through the car rental broker eDreams for the period from July 5 through July 15, 2018 to be collected at Bilbao Airport. I had taken out a full protection car insurance through the car rental broker.

At Bilbao airport the Dollar representative tried to sell me a car insurance as well. I told her that I did not want to take out another insurance. See verified through my file that I indeed was insured and agreed that I did not need another insurance. No further information about insuranes was exchanged.

For some unknown reason she still put the insurance charge on the rental record. When I questioned her about the amounts on the rental record, she told me that the amounts were just guarantee amounts wich would be returned to me upon proper return of the car. To me the latter made sense as the insurance policy I had taken out clearly states: "Please note that you will still need to leave a deposit with the car rental company when you pick up the rental vehicle".

When I came home from my holidays it appeared that Hertz de Espana SA had charged my credit card on July 15, 2018 for an amount of € 531, 13 without even sending me an invoice. I only got the invoice on August 7, 2018, after exchanging several emails and more than 3 weeks after my credit card had been charged.

I have exchanged several emails with the customer service department in Spain but to no avail. They seem to refuse to consider my arguments and keep saying you signed the rental record, ignoring the (incorrect) information I was given about the amounts on the rental record by the Dollar representative at Bilbao airport.

In conclusion I had taken out a full protection car insurance already and did not need another car insurance, which I have clearly stated to the Dollar representative at Bilbao Airport and I was given incorrect information about the meaning of the amounts on the rental record, which I signed in good faith.

I would appreciate your mediation in the above as I seem to be at loggerhead with the customer service department in Spain. If you need further information please let me know.

Thank you very much.

Yours sincerely
Henk Herikhuisen
henk.[protected]@hotmail.com
telephone 00 31 [protected]

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11:23 pm EDT

Hertz car rental

We are trying to rent a car from you. We do not have a credit card. My daughter is giving the rental as a gift so we can all be together for my grandsons USMC graduation. We have driver license. SHE will be paying for it and presenting her credit card at the rental counter in Savannah. This is NOT good enough for you! WHY? You are ruining a whole family get together so we can see our grandson, son and nephew graduate from the United States Marine Corp. We have booked flights and hotels that can not be changed. My daughter, who is also renting a car, would put the car in her name and add us as drivers. However, we were told over and over today it does not matter we can not drive the car off the lot...even as added drivers! She would have to do that and give us the car down the road. This is not logical by ANY stretch of the imagination!
What is the matter with you people? The car is paid for, a deposit will be left. We will present our licenses. We WILL be driving the car. YOU are out NOTHING! We are supposed to leave on Tuesday...what the hell do we do now?

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7:47 pm EDT
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Hertz rental car

I was given a reservation for a SUV but the manager was not there that day during pick up supposedly but I could. It locate my driver's lic and the office was closing fast. Maria the costumer service staff was rude, made discriminatory remarks to my son & myself! She didn't rent us the SUV instead drove us away! She was mean & didn't follow the Hertz Code of Ethics! She does not deserve to work in customer based company like Hertz! I lost a. I lost a business appointment an hour & 15 minutes away from home that day. It was supposed to be a "business and pleasure" trip.

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2:32 pm EDT
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Hertz entire rental experience-

Worst rental experience EVER! 1. Credit card kept declining--they were holding 586.00 instead of [protected] plus 200 deposit) is what I was told--had to have money transferred to rent car-because they would not take cash or split between 2 cards-had the hold been for correct amount-386-there would have been no issue--took almost an hour an a half to settle it--the extra money being held was problematic-We signed up for an additional driver-I confirmed numerous times-13.50 a day up until 94.50-as stated --per car rental--she said yes-maximum 94.50--would be charged total--upon returning car we were charged 148.50 (11 days x 13.50 and additional taxes-when I questioned charge the person at return desk in Minneapolis said the info I was given was incorrect-if she had been there she would have told me no maximum -you pay for every day--and went back to her work -she was so incredibly RUDE! When I left the rental counter on day one the person highlighted 186.15-and said this is your final cost-when returning car-your card has a 386 hold on it-but 200 will drop off when car is returned---Only to find out she held 585---and upon returning the car we were charged 386--this was a huge hit to our budget---We never would have added an extra driver if we knew it would ultimately cost twice the amount we were told at counter---so what we were told repeatedly would be 94.50 MAX ended up to be almost 200.00---The only compact available was a bottom of the line Hyundai Accent--dirty on the inside and NO cruise control---really bottom of the line--I rent compacts often as did others we traveled with---no compact cars are as bottom of the line---when we asked about upgrading to a larger car as there were many available they said it would be an additional 786 above what we had paid--I asked are you sure---because looking at rates a mid-size or intermediate is about 65 to 70 more for 11 days total---they said no what I paid when booking car plus 786 would be the charge---so 1522 for an intermediate car---seemed a bit outrageous---so we were stuck with a sub compact--bottom of the line car---we weren't asking for a free upgrade-just a decent car for 11 days---I feel like Hertz basically stole money from us---and people working at counter don't care about customer service--because if you reserved a car-and paid your hands are tied--you can't be refunded--so you are stuck--awful experience---

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2:07 am EDT

Hertz car rental

I did not encounter a problem until I learned the credit card I had on file had been used in VA therefore Capital one close that account an issued me another credit card which would take 3-5 business days. I immediately call Thrifty to give them another card because I needed to extend my care rental. The lady explain she could not take a new card via phone or extend the rental. She stated I would have to return to Love Field (Thrifty) to update the information and add another card. I went into Thrifty on Sunday and spoke with Anant . I told Avant what happen and he told me he could not accept a new card until the account was closed. He said he would note the account and I could keep the car until Monday 8/6. I asked him again was he sure it would be ok. Anant assured me everything was fine because he made notes in the account. Anant went on to tell me to go on line and joint the club because I can receive free car rental. Because Anant customer service was outstanding I ask him to spell his name so I can give him good marks on the survey. Anant wrote his name and his coworker Jim on my rental agreement. I left the Thrifty with no worries because I was sure Anant had solved the issues when I left there on Sunday. Well a few days later I received a recorded message stating the car was 4 days pass due and it was URGENT that I return the care Immediately. The message were left in the late evening therefore making it impossible to contact them because of the conflicts in our schedule. On Friday 8/3 morning I went to work late so I could call the number left on the voicemail. Shortly after 8:00 AM I call the Vehicle Control Department and spoke with AL. I explained to Al that I had been into Thrifty on Sunday and Anant had made notes in the account and told be he could not add a new card but I was good to keep the car until 8/6. Al went on to explained what I needed to do which was return to Thrifty and have them to correct the rental agreement. I explained to Al that it was one young lady in the office from my observation was extremely rude. Al ask me to call from Thrifty if they refuse to update the account. I did what was asked of me and return to Thrifty. I park the car so it would interfere with the day to day operation but as I was rudely asked upon entrance by Karen was this my personal car. I politely said no. As waited in line I was hoping that I was not going to get her to assist me with my problem. Well I got Karen. . I began to explain to Karen the situation and she said I do not care what they said on Sunday that I could not keep the car. I ask her to read the notes that was left my Anant, Avant was working with a customer but I ask the young lady why don't you read the notes and honor was told to me. Instead going back and forward with Karen I said let me step out of line and let you help the next customer so your line will continue move forward. I step out of line call Al. I got back in line and told Karen Al from the controller's office would like to speak with you. She gave me a horrible stare but took the phone. AL and Karen had a conversation shortly after Karen handed the phone back to be with Al still on the phone. Al told me that Karen would update my account. Karen began to rudely tell me she had to close out first account and reopen another account. I said that will be fine as long as I am getting the same weekly rate. As long as she was talking with Al she use a pleasant voice but the as soon as soon as Al was off the phone she became her rude self. Before hanging up Al told me Karen will update the account. Karen began to explain she had to close out the current account and reopen another account for the remaining days. I said fine as long as you are using the same weekly rate. She said in now what is her normal rude voice with me is I cannot honor the same rate I ask for her manager again in which I learned she lied because her manager was there the entire time. Because of the treatment and the run around I call the Controller's Office and this time spoke with Ashley. Prior to Ashley getting on the phone Karen manager Solomon was not going to honor the current rate of my rental. I ask Solomon why was I not given the manager when I asked for one. I also asked why would you not talk to the person whom enter the notes and told me all the wrong information prior to you letting him leave. By the time I was talking with Ashley I as in tears. I was hungry, tired and felt not human to be treated the way Karen and Solomon treated me .After Ashley spoke with Solomon he update the account but his too behavior toward me left a bad taste in my mouth, I told him and Karen need training if they are going to continue to work with the public. Solomon charge my credit card incorrectly. He charge my credit card $672.00 and my Statement of charges says $598.27. I will dispute this charge. Not Only do I get the WORST treatment /Poor Customer Service put NOW you want to OVER Charge Me. I feel Karen and Solomon violated my rights as a human. I hope they both receive training prior to serving the public. I have the rental car until Friday and truly hope I do not encounter either one of them. In would like to thank Al although I think Karen made you think it was me. I wish I had recorded the entire ordeal. It was a nightmare at Thrifty. I would really like to thank you Ashley because without your help I am sure I would still there are in the hospital for hungry, fatigue, low blood sugar to name a few.

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5:02 pm EDT

Hertz abusive behaviour of staff at hertz rental

Sir,
I am a Professor in Neurosurgery in Perth, Australia.
This morning (4 August '18) around 11.45 am I dropped off a BMW 530 4WD at Zollistrasse 42, Hertz Zurich Railway office. I had picked it up from Geneva (60 Rue de Berne) on 25 July '18. I had arranged the booking thro Amex Australia and took all possible insurance for the car. I also took very good care of the car.

Prior to returning the vehicle, I filled the car tank 50 km outside of Zurich. I deliberately 'overfilled' the car (beyond the automatic stop of the bowser) so as to allow for the additional diesel consumption. I took this step as often times it is difficult to find a enroute filling station in a new city. I have used this methodology over many years, without any problems.

I encountered a young man at the Hertz office in Zurich who questioned me regarding the petrol tank and I provided him with the petrol receipt. Upon noting that the car had been filled outside of city, he took a very nasty attitude and admonished me in a loud voice in front of other customers and colleagues. He stated that he would have to charge me extra for the missing petrol. I told him that if he came to see the petrol tank fuel guage indicator, he would see the needle above the 'full' limit. After a few attempts to convince him, he came out to the car. He started the car and noted that I was correct but proceeded to call me a "LIAR" (amongst other insults), and stated "other people do this all the time." This abuse was heard by is manager, who came near, investigated and said there was no problem.

Not wanting to make matters any worse I took it upon myself to go with another Hertz employee to a bowser and check whether the customary limit of more than 5 Swiss francs worth of petrol was needed. The amount came to exact 5 francs. The manager and her other colleague apologised for the rude behaviour of this young man. I left Hertz and continued with my journey but only after a long discussin with the manager, who also advised me that this sort of behaviour was not uncommon for this man.

I write this letter of complaint to bring to your attention an acute deficit in customer service at this site by this man. I am not accustomed to being treated in the way he did and neither is any one deserving of his unprofessional behaviour. Social courtesy, good business ethics and etiquette are paramount in the service industry.
I took the liberty of taking down his name from his manager. I believe his name is Sandro Zehnder.

I have been travelling for over 60 years in my life. I cannot recall ever writing such a complain. One mostly accepts human frailties of one or another nature as part of life. The situation today was rather very embarrassing and demeaning for me. I hold a good community reputation with social and academic standing. To be abused in such a manner is just not acceptable in any circumstance leave alone the one today.

I hope you will follow through and advise me in due time as to the outcome of action taken to rectify and not let an event such as this occur again in a reputable company such as Hertz.

Yours sincerely

Prof Mr Soni Narula FRACS
Neurosurgeon
Suite 33, Wexform Medical Centre
Murdoch, Western Australia 6150
[protected]@gmail.com

cc [protected]@hertz.ch

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Update by Soni Narula
Aug 04, 2018 5:03 pm EDT

This is not for public view please

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9:11 am EDT

Hertz worst car rental company ever!

If I was able to give negative stars I would! I made a reservation with hertz at the Milwauke, Oregon location. Biggest mistake ever! 1 When we arrived at the Portland airport we grabbed a taxi to Milwauke. Why not at the airport - all the cars were sold out or the price was crazy expensive - over 700.00/week for the least expensive car. I call the branch and let them know we are on our way. They say they have to go pick up some cars. I say - well, we will be there in 20 minutes - can you not just wait? You knew for over two weeks we were coming. The manager said he would take care of us.
We arrive at the location and lo and behold - it is closed! I call the number on the door and ask where they are. They said they went to the airport to pick up more cars. I am not happy! I say - I just called you and said I was coming from the airport.
1 1/2 hours later - 4 people arrive - with no cars! It was obvious that the two young women did not work for hertz. What were they doing there? And cars? no cars! After a heated exchange they refused to rent us a car and said if we did not leave they would call the police! This is that we had a prepaid reservation. They were also very upset that we had made a complaint with the hertz corporation. Are you kidding me?
I wrote to hertz customer service and received nothing! Not even an apology!
This used to be considered a great company! Not anymore! WORST COMPANY EVER!

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Hertz In-depth Review

Website Design and User Experience: The website design of Hertz is clean and user-friendly, making it easy to navigate and find the information you need. The layout is intuitive, with clear menus and search options. The overall user experience is smooth and efficient, allowing users to quickly find and book their desired rental car.

Vehicle Selection and Availability: Hertz offers a wide range of vehicles to choose from, catering to various needs and preferences. Whether you're looking for a compact car for a solo trip or a spacious SUV for a family vacation, Hertz has you covered. The availability of vehicles is generally good, ensuring that you can find a suitable option for your desired dates and location.

Pricing and Rental Options: Hertz provides competitive pricing and flexible rental options. The pricing is transparent, with no hidden fees or surprises. The rental options are diverse, including daily, weekly, and monthly rentals, as well as one-way rentals for added convenience. Hertz also offers various insurance and protection plans to meet different needs and budgets.

Customer Service and Support: Hertz excels in customer service and support. Their representatives are knowledgeable, friendly, and responsive, providing prompt assistance and resolving any issues or concerns. Whether you have a question about your reservation or need help during your rental period, Hertz's customer service team is there to assist you every step of the way.

Booking Process and Reservation Management: The booking process on Hertz's website is straightforward and hassle-free. The reservation management system allows you to easily modify or cancel your reservation if needed. The confirmation emails and reminders provide all the necessary details, ensuring a seamless experience from start to finish.

Pickup and Return Experience: Hertz offers a smooth and efficient pickup and return experience. The rental locations are conveniently located, and the staff is professional and efficient. The check-in process is quick, and the vehicles are ready for you upon arrival. The return process is equally seamless, with clear instructions and dedicated drop-off areas.

Vehicle Condition and Cleanliness: Hertz maintains their vehicles in excellent condition and ensures cleanliness. The cars are regularly serviced and inspected, providing a reliable and comfortable driving experience. The interiors are clean and well-maintained, giving you a pleasant environment throughout your rental period.

Additional Services and Features: Hertz offers a range of additional services and features to enhance your rental experience. These include GPS navigation systems, child safety seats, and additional driver options. Hertz also provides roadside assistance for added peace of mind during your journey.

Loyalty Program and Rewards: Hertz's loyalty program, Hertz Gold Plus Rewards, offers great benefits and rewards for frequent renters. Members can enjoy expedited service, free upgrades, and exclusive discounts. The program is easy to join and provides excellent value for loyal customers.

Overall Satisfaction and Recommendation: Overall, Hertz delivers a top-notch rental experience. From the user-friendly website to the wide selection of vehicles, competitive pricing, and excellent customer service, Hertz stands out as a reliable and trustworthy choice. I highly recommend Hertz for your car rental needs.

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Phone numbers

+1 (800) 654-3001 +1 (800) 654-3131 More phone numbers

Website

www.hertz.com

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