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1.4 1169 Reviews

Hertz Complaints Summary

129 Resolved
1040 Unresolved
Our verdict: With Hertz's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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K
11:14 am EDT
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Hertz customer service (office location & roadside)/lack of helpfulness

I booked through my AAA a month and a half prior to my pick up date needing a mini van to travel from IL to AZ. I had never used Hertz before but only did bc I needed the unlimited miles. I called 3 days prior to confirm the information & everything was ok. I received a phone call the next day stating that they were confirming but asking if I would rather do a Suburban or Yukon bc there were no vans available for me. I complained at that point about why I needed the van to begin with. I was still offered the other vehicles at a higher price but they would provide me with 1 free tank of gas. I explained that I wanted the vehicle that I booked, that 1 tank of gas for a suburban w/ my family of 4 was unacceptable due to the price of gas and how much it would take to drive that far, in addition to the upcharge already for the other vehicle. Then I was told that they would do what they could to get me what I asked for. I called back the next day (day before leaving) and I was told I did have a van. When I arrived at my time of pick up, I waited 30 mins due to a line of customers (1 employee working on a Saturday) and there were more behind us. Upon inspection of the van, we complained about the van having 4 bald tires. I was offered another van (new) but then was told it could not be leased due to a hold on it. (Don't offer if you can't rent it out). We felt obligated to take the bald tire van bc that is all they could get me. We ended up having a flat tire in the middle of nowhere on a highway. I called the location and he directed me to Roadside Assistance. There I was met w/ rudeness and absolutely no help bc I didn't purchase their premium program of roadside. I wasn't even offered towing (which I know would have been my expense). While on the phone with roadside, the man was rude and only read from the manual on where the spare tire was and the tools (they are not in the same location-access for the spare is in the inside middle and the tools are in the back). He talked to me like I was dumb, continually asking me if the tire could be fixed. Many times I explained no; it was a blowout. The man told me to call my AAA for towing. I asked if he could call since I was trying to take care of my children on the side of the highway while my husband was trying to get the spare out. He said no; that would be a charge. He then tried to have me backtrack 2 hours to get another vehicle when I explained where I was headed and asked him to find me a vehicle in Amarillo. He stated he called and that there was only 1 van available there. I asked him to book it for me so we could switch it out when he explained he was not able to book it since I was still a few hours away; that I would have to call 30 mins prior to entering Amarillo. I called the Amarillo location right after that and they had no issue booking it for me and also stated that they had not heard from anyone needing a van. I unfortunately had to wait till morning to get it due to being closed when we arrived but the ladies in Amarillo were very nice and understanding while being helpful. The other problem with both Nissan Quest vans we encountered was the Death Wobble ( very common in jeeps but happens in others too-look it up if unsure what it is) but it feels like you have a flat and the entire vehicle shakes violently. We decided to do the early drop off when we returned just to be done with the vehicle and not taking time away from work. I left a note on my receipt to have the manager Kristin call me. I ended up calling since I had not heard from her yet and explained my concerns to her from the start. She stated that she was there when Ryan first made the call to me about the van and that he never stated a van was unavailable that he was offering a different vehicle since it is Summer time and they are busy. I told her that was untrue and there were others who had received the same phone call bc they were there waiting in line with us on Saturday discussing it. She said the did get me the van so they did what they could and that I signed the contract. Yes I did, but I explained to her how we felt obligated to do so with the situation at hand (I explained everything to her). She stated that there is no way the vehicle is unsafe bc of the inspections that they have to pass. I told her that anyone could see how bald the tires were and that we complained while there about them, that I felt like they needed better inspections or maintenance on their vehicles before the rent them to people traveling for safety purposes. I then asked her if there was any compensation for the troubles we had (which was suggested by those in Amarillo since Hertz is supposedly all about their customer service). The Manager Kristin stated that she was already doing me a favor by not charging me for the roadside assistance and for the tire. I explained that there would not be any charges at all for any of that considering roadside assistance did absolutely nothing except read from the manual and that I drove on a donut spare for a few hours since they failed to put new tires on a vehicle that needed them. I will be watching my credit card to make sure that there are no additional charges but I will be still contacting Hertz Headquarters as well to file a formal complaint for the awful customer service from the location & roadside and not being of any help when you rent a vehicle from them. No, I am not a gold member nor purchase additional coverage, but you still have to take care of the customers that rent your vehicles when they rely on you for safe travels, regardless of what type of member they are. I will not rent from Hertz again.

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L
1:49 am EDT

Hertz misinformation from representative

I recently rented from Hertz Namibia at the Windhoek airport. The agents at the front desk simply lied to me or told me the wrong information on numerous occasions.

I purchased the super waiver as well as tire and windsheild coverage. A tire blew on the drive to Sossusvlei. Upon return, I was told by the front desk agent that everything was fine since I had insurance. A week later, I received a charge for $394 USD on my credit card for the tire! I had to call them to find this out, as I was not given an invoice. They told me that scratches on the rim were not covered, even though the agent told me specifically when I dropped the car off that the rim was covered. When I requested an invoice, I was told that they had sent me an email. When I asked them to confirm my email, they couldn't find my email address... Seriously ridiculous and unprofessional.

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2:13 pm EDT
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Hertz over charging for rental car

We live in Vernon BC . We were in an accident while on a trip to Vancouver BC (350 miles away). Our car was totaled and the insurance company recommended your firm and made arrangements for one of your drivers to pick us up at the insurance company's office and take us to your location at Via Rail. We rented a car on the 3rd of March . See rental record H37416702 . We told the attendant that we wanted it for a week or so to get us home to Vernon B.C. We clearly stated we would drop it off at the Kelowna Airport . The attendent confirmed the rate was $25.00 a day and we could drop the car off at the Kelowna Airport at no extra cost.
The Hertz office at the Kelowna Airport is the closest drop off to our home. We made a Visa payment of $231.00 as a security deposit and were told any credit balance would be returned to our account. When we received our credit card statement we were shocked at the amount of $ 271.50 charged to our account. I did talk to someone at your call centre and they said they would have someone call and get back to me.
I did not received word or even a return call so today I called again . The girl said she could not help and I should send an email to this department and you would resolve this issue. Again I want to reiterate that we we had just been in a serious accident and were a little shaken. But we did make it very clear to the attendent in Vancouver that we were renting this car to get us back to our home 350 miles away and that we were dropping this car at the Kelowna Airport. We trust you will bring this matter to a satisfactory close.
Yours truly,
Dale Harvey

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J
1:40 pm EDT

Hertz rental refund

I rented a vehicle February of 2018, the vehicle was stolen. I have submitted police reports and all required documents that was requested. I was charged over $1000 for days that I didn't have the car, towing fees etc. I have spoke with the location manager and her supervisor. I was promised a refund almost 5 months ago and have yet to receive it. I contiously call and email the company and no one has issued my refund I just receive promises of a refund but no action. I don't know what steps to take next or who else to reach out to but an attorney. This is becoming very frustrating.

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1:08 pm EDT
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Hertz car rental in france

I rented a car in France but I made my reservation at the US office. I wanted an automatic car because I am 63 years old and have never driven a manual and thought it would be too stressful. Customer service told me that I should be able to get an automatic. Unfortunately, when I got my reservation confirmation email, I did not pay attention that the confirmation said "manual". At my arrival in France, not only the pick-up location told me they did not have any automatics but they also did not make any effort to redirect me to another place that may have been abled to provide me one. In addition when I had to return the car after 2 days because continuing to drive a manual was stressing me out too much and putting me and others in danger, they charged me an overpriced daily rate that did not reflect the rate that was given to me when I reserved for 1 month. I had called the international phone # the day before and was assured that I would not get penalized for returning the car earlier and that I would only pay for the 2 days I had rented it. The agent on the phone never mentioned that it would be a different rate.. In addition, the Hertz location is located in an industrial area 2 miles away for the city center and I had to pay for a taxi because they do not pick up customers or give a ride back. As a Hertz member I am extremely disappointed and, respectfully, I intend to let it be known and warn others on social media and stay away from Hertz (at least in Europe) in the future. Given that I had to return the car for not fault of my own and did not get the quality of service that I expected, I believe that my complaint is more than justified

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3:40 pm EDT
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Hertz unethical service

I rented a car from the Dallas Love Field Location in May of 2018. They did not perform a vehicle inspection prior to me leaving. The next day, after I arrived to my destination I went out to the car and found the middle console wide open. Upon further investigation I saw that the latch to keep the console closed had fallen off. (Keep in mind I didn't even use the console) You could tell that it had come off previously and it had either been glued or hot melted back on. I took pics with my phone for proof. When I brought the car back I let the attendant know what had happened and he had me fill out an incident report. I even wrote on there that you could tell it had been broken before I rented the car. Today June 27th, I get a call from the Hertz claim center telling me I owe $187 for repairs that were made to the vehicle and that since I filled out the incident report that I took responsibility for the repairs and that it was my responsibility to make sure the inspection was performed prior to me leaving. Lesson learned, I will not be using Hertz ever again.

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Figleaf
, GB
Jun 27, 2018 7:27 pm EDT
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Having pre booked a 5 seater suv with dollar we arrived at Chicago o'hare to pick it up. As the drop off was to be L.A we expected there to be an extra cost. What we did not expect was that the car had been upgraded to a 7 seater without being informed. There were only 3 of us so we didn't need the extra space. The car seemed to be a 5 seater but there were 2 folded down seats in the trunk area, being unfamiliar with the car and not having been told any different we went on our way.I noticed that the invoice was more than expected and questioned the reason I was told that it would be sorted out on drop off and the amount deducted at no time were we told that the vehicle had been upgraded!On returning home I found my credit card statement included the full amount. I was told on contacting Thrifty/Dollar that as I had used the car I had therefore accepted the upgrade. I think this is a shady way of increasing revenue and a shoddy way to treat customers. Do not use them unless you get written confirmation of any change in your agreement.

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4:55 pm EDT
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Hertz road side assistance okc

June 25th 2018 6pm. I accidentally locked my keys in my Hertz rental car. I phoned for Road Side Assistance, but was refused service. The dispatcher said that the driver's license and birth date that I provided do not match the data that they have, and so they could not dispatch assistance.

I phoned the local office where I rented the vehicle (OKC Airport). They checked my driver's license both at the rental desk and at the parking lot gate. They should have known my DL number. They were not able to validate me, however when I went to hertz dot com the next day, I saw that my profile has the correct DL #.

The management team should have been able to find a way to render aid. Instead they were more interested in following policy to the letter than rendering assistance to a stranded traveler.

My efforts to help them solve this dilemma were not fruitful, and as a result I wound up procuring road side assistance on my own dime. In all I spent five hours stranded in a 7-11 parking lot before I was finally rescued at a cost of $80.00.

I request reimbursement from Hertz for service that was provided in my contract but was refused. I also desire some compensation for the discomfort and inconvenience of being stranded for five hours. I also want assurance that Hertz has corrected the errors that have resulted in this problem in the first place. they may be a data errors, they may be a procedural errors, or maybe both.

John Sutton
[protected]
john.w.sutton3.[protected]@mail.mil
Hertz Gold #[protected]

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R
4:17 am EDT

Hertz drop off location closed

I booked a Hertz vehicle number 6314561 on 25th jun at 2pm from LAX airport I chose to drop it at LA Downtown Hotel at 10.30pm as I was suppposed to catch bus for Phoenix, I also enquired if there will be any extra charges if I drop the car to San Francisco, I was informed that charges are same if the car is returned within 24 hrs, when I went to the Drop off location with full fuel tank, there was no one from Hertz to get the car or Keys, instead the Hotel Assistant informed me to pay $44 as Its after hours drop off, My rent agreement clearly mentions time and place for the drop yet I was asked to pay the amount half as my full day rent of the car.
He later asked me to talk to customer relations to ask for waiver for the fee which was refused by the customer relation officer and instead suggested me to go to another drop off point which remains open 24/7 to his knowledge, it was 6 miles far I went there struggled for 20 mins to find the location as there are no indicators about thr Hertz place, I parked the car and was wandering with 2 huge luggage bags and extra carryons looking for where to submit the keys (I was informed so by the valer parking assistant), I found that Hertz office was closed at that place too. I missed my bus, I couldn't go to Phoenix on time, I requested to allow me to get the car to Phoenix withiout extra charges as LA - SF is approximately at same distance as LA - PHX, But it was not allowed, Customer Relations sent me to talk with the LAX office assistants and LAX assistants asked me to contact PHX assistants as they can not say for each other, now I do not have place to stay at night and I have lost quiet a lot of money in this entire mess, the fuel tank has also reduced in level.
Totallu frustrated, never gonna use Hertz in life

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R
11:45 am EDT

Hertz dropping off the vehicle

This is both suggestion and a complaint. I rented a vehicle from your Hertz office in Anderson, SC this past weekend (22-24 Jun). My complaint is I was surprised and very disappointed to discover upon renting it that I could not return the vehicle Sunday afternoon because the facility does NOT have a key drop box! This is a major inconvenience because I had to rearrange my early Monday morning schedule to take the vehicle back first thing this morning (8:00) to avoid being charged for Monday. That was a major hassle in comparison to being able to drop the vehicle off Sunday afternoon when I got back from my trip. My suggestion is to have a drop box at this location like other Hertz locations and other car rental companies. I mean, how hard would it be to install a key slot in a door? Because I can't return a vehicle on Sunday afternoon or evening, it's highly unlikely I'll rent from this location again.

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10:56 am EDT

Hertz deposit

On May 26th 2018 I rented a 2017 Dodge van from a Hertz located in Bradenton Florida. It was returned on May 29th 2018 to the same location. I was told I would get $200 back after the car was returned and I am yet to receive it. My car rental was $400 I was charged a total of 600 with a $200 return. I've called a few numbers I've emailed a few people Everyone is basically telling me I have to wait or someone will get back to me if you didn't have to wait to take my $600 then why do I have to wait to get my 200 back.
My info is
Damaris Avila
[protected]
[protected]@gmail.com

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2:50 am EDT
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Hertz no show of car at norwich airport etc

Reserved a small automatic car to be ready at norwich airport 06.06.2018 for pick-up at 21.10 hours. Reservation was made by third party. To make sure of availability as arrival was late I called norwich office. Ref neil said all will be ok. No car and no hertz staff at the airport! It was dark, lonely, scary and cold waiting to be picked up by friend from loddon.
After calling the next day ref david apologized and said car would be delivered. He said neil had left hertz without leaving any notes to anybody. Staff problems big time! He also said many times over that he could not comment on my cdw through third party and asked if I really wanted to take possession of a £24.000 without hertz insurance at nearly £500!? Scaring me, but I called america to make sure my cdw was sufficient cover.
The delivery man was very good and went through all the important things. No manual for a very new car! They steel them, they said. I say: not good enough.
The small car was a kia carens mpv, 7 seater! It couldn't be called small. The car was lovely, but it was not for me. I am small and after pumping myself up couldn't reach pedals so with trying all sorts of cushions etc I learned to use the pedals with my toes! Luckily the pedals were quite long. At no time did I see over the bonnet. At a petrol station I had to ask for help to open hole for fuel. Had not noticed a lever on the floor. Even my helper had to think hard how to open it.
On return ref selma whom I had called to say I was arriving 23.06.18 instead of 22.06. Due to flight cancellation by klm. She said to leave the car at one of hertz car parking places with ticket in car as nobody was there at such an early, 0500 hours. All hertz car park places were taken. Do they not know how many cars they have? Parked as near as poss. Was very tempted not to leave note advising where the car was. Popped note and keys in their box.
Summa summarum: not a good experience. Will not consider to use hertz again and have said so to my friends. Next time I travel to the uk, perhaps next year, I will arrange a car with another hire company to see if they are better than hertz?
Shame on you!
Irmeli christine elsen-palmer
Rental ref [protected]

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7:57 am EDT
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Hertz customer service

I Alex Edwards was insulted by Brandy Miller at your Monticello office on June 06 2018 around 5:00 or 5:30. She called me a dumb [censored] and also displayed rude service in assisting me and my dad as we enter the location to pick up a car Allen Smith had reserved.I have contacted a manger to notify of the incident. I felt humiliated and was almost driven to become violent because of the insult and her rude service. Never before have I been treated in this manner while picking up a rental car. I should not have been treated in this manner and I seek answers to why. Alex Edwards [protected]

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Annabelle Staebell
, US
Jun 25, 2018 4:53 pm EDT

I went to pick up a vehicle this morning ( 6/25/2018 ) near ASU in Tempe, AZ. To my dismay, the car was filthy and without gas. At that time, I was with the customer service guy, named Josh who told me that he did not see the issue and started to argued with me.
Hertz needs to train its representatives with more knowledge and respect for customers.
A. Staebell

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B
10:46 am EDT

Hertz no customer service

‪We are having a terrible experience with Hertz. We are in France. Our villa was raided by thieves. Car was locked but car keys were in the bag stolen from the villa. Police reports etc provided to Perpignan airport hertz office, the franchise where the car was originally rented. Police reports show car was locked. In garage. But thieves took keys (along with lots of other personal belongings) from villa. We are stranded but Hertz refused ano car! ‬and they cannot tell me why. We are president club members with Hertz! We had supercover insurance!

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7:45 pm EDT

Hertz car rental

I prebooked and prepaid for the rental car. When arriving at the counter in Dublin Ireland, I very clearly stated that I didn't need any insurance or any other extras and was told to sign a form stating that. No one told me I'd be charged, and I contacted customer service FOUR times to understand why I was charged an extra €80 for a liability waiver - something I never agreed to. After the fourth email, I got an automated response saying someone would loook into my case. 10 days later, STILL NOTHING. Hertz took the money right out of my account - essentially stealing - with no accountability or communication regarding charges that I've never had before and was never told about. Absolutely ridiculous, and I would've expected a lot more. I hire hertz multiple times a year and never heard of this kind of crap. Guess you can spend thousands and thousands with a company, but they don't care and will hide when you have an issue. AWESOME.

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1:32 pm EDT
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Hertz cancellation without notice

On May 9, 2018, I spoke with a Hertz representative and reserved a 12 passenger van to be picked up on June 30, 2018. I received helpful, quality service on this occasion. On June 18, 2018, I called the agency to confirm that my reservation was still set. I was told that they had no vans available during those dates and that they were trying to call and notify clients yet they hadn't called me even though the scheduled pick up was only 12 days away. The manager I spoke to never answered my question when I asked WHEN they planned to let me know that they would not have a van for me. It was a challenge to find a van this large for a 2 week period to begin with and to find out on short notice that I was going to have to look elsewhere was a serious problem. I will NOT use Hertz in the future and will certainly discourage others from supporting it should I be asked.

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7:06 am EDT
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Hertz overcharged for auto rental

I rented an auto for a week's vacation recently from Hertz Rental Car. I had a fixed prepaid rate. They are charging me extra without due cause. When I spoke to their customer service department, they did nothing to help me. I was lied to at the pickup counter and I am outraged at your lack of integrity in this matter. You people owe me money, and you need to remedy this situation immediately. I have further information on this matter and when I receive credible, professional feed back from a true Herz Representative we can continue. Thank you.

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2:56 am EDT
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Hertz bad service and lack of communication

I have reservation for November 23 - 26 2018
I wanted to changed them to Novmber 21 - 26 2018. I called your Hertz in Pico Rivera on June 6 spoke to Ruben that I wanted to changed my reservation and told him also that I got a lower price from budget and he said he would call me later. I never received a call from him. I called on June 12 and left a message with Alberto for Ruben to call me and still never received his call. On June 15 I called your 800 # to make a complaint and they told me to call back in a week to see what they can do. I called an hour later and I got a different story. I will never rent a vehicle from Hertz or recommend Hertz to family or friends. I appreciate if someone from your corporate calls me at [protected].

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6:03 pm EDT

Hertz customer service

Employees working this location has given me total chaos and i feel deemed and appaud by their actions. I rented a car two weeks ago, first the rental agreement was not changed i was suppose to have the car a week, i ended up returning the car a day earlier based upon the wrong rental agreement. Employees was not understanding, didnt offer any consolation. Valuables were left in the car, notes were supposed to be placed so that the next manager upon retun of the car can get my valuables out. I was given the run around only to be told the car will return on the 15th of june. I was there early to get my items only to be told, the car was taken to another location and the manager searched the car up and down and found nothing. Before the car was returned, the customer stated she will take my valuables back to the rental location, because she came to residence and would not identify herself. I am very angry and in disgruntled about the services receive from hertz. They won't answer their office telephone, you have to physically go there only to wait a long period of time before being seen

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12:41 pm EDT

Hertz rental billing

On May 3, 2018, I rented a car from the Wilmington, DE Amtrak Station. The rental agreement was from May 3 through May 10, 2018 in the amount of $178.75 (Rental record H6533320865). The car was returned on the 10th at the same location. I am a gold member, so I always get my receipt via email. I called the rental location for several days asking for my close out receipt. On May 16th I received my receipt in the amount of $435.88. I was charged for an additional week and I still have not gotten a response as to why. I called the rental location and the telephone just kept going to voice mail. I started calling the customer service line on May 17th and I spoke to a Justin at 11:34 am. He took my complaint and stated that someone would respond in five to ten days. Of course, I got no response. I called and spoke to a Kenny on 5/21 at 2:55pm and my last call was to a Rob the next day at 6:05pm. I still have yet to get this issue resolved. I had already put in a rental on 5/17 with a return on the 24th for a wedding and I received my receipt in a timely manner. This issue is a two hundred dollar difference and I would like this resolved.
As a gold member for over 3 years, this is unacceptable. This location is convenient for me, but always has issues
The wait is long to pick up rentals
Very disorganized most of the time
The vehicle is always dirty
No gas in the cars.
Thank you
Danita Gendraw
Gold member # [protected]

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11:11 am EDT

Hertz unauthorized charges

I rented a vehicle from orlando intl airport 5/16/18 [reservation# 579022651] and returned it 5/20/18 at the same location around 7:30a. I opted to use the 'park and go' option which is plastered on the wall in that location.

I returned to nj and the very next day I saw a $63 hold on my credit card - I immediately called hertz and was told it takes 5-7dys to close out a rental. During this time, daily holds were being placed on my card. I called several times and even posted on the hertz facebook page for assistance - no response from everyone. Everytime I call, I was told they sent a request to the location to close it out - not sure what's taking so long. I called 6/7/18 and was told the rental was finally closed out on 6/6/18. I noticed most of the $63 pending charges were removed from my account - I thought it was over.

The next day, I check my card to ensure the remaining 2 holds were removed and there was now a posted charge of $654! Again, I was told 5-7 days to investigate.in the meantime, my card is maxed out - this is the primary card I use for everything - I am a single mother of 2 kids. I saved up to take my older son to disney and this rental experience has been the worst!

As of today, there is no resolution - my card is still maxed out and I have to continue to wait. I need to speak to someone who can do something now instead of apologizing for my experience. I cannot believe this is taking so long - there are cameras i'm sure at that location - I have sent my flight information - I obviously didn't take the car on the plane with me.

I don't understand why your company would handle this situation in this manner instead of crediting me what was wrongfully charged - in fact, my whole rental should be free at this point. I couldn't use the card to pay for my son's party on 6/11/18 - my life has been severely impacted by this horrible experience.

And all I get from everyone I speak with is nothing! I am looking for a local news or radio station that can help me - iit maybe nothing to you guys but I am not rich.

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Hertz In-depth Review

Website Design and User Experience: The website design of Hertz is clean and user-friendly, making it easy to navigate and find the information you need. The layout is intuitive, with clear menus and search options. The overall user experience is smooth and efficient, allowing users to quickly find and book their desired rental car.

Vehicle Selection and Availability: Hertz offers a wide range of vehicles to choose from, catering to various needs and preferences. Whether you're looking for a compact car for a solo trip or a spacious SUV for a family vacation, Hertz has you covered. The availability of vehicles is generally good, ensuring that you can find a suitable option for your desired dates and location.

Pricing and Rental Options: Hertz provides competitive pricing and flexible rental options. The pricing is transparent, with no hidden fees or surprises. The rental options are diverse, including daily, weekly, and monthly rentals, as well as one-way rentals for added convenience. Hertz also offers various insurance and protection plans to meet different needs and budgets.

Customer Service and Support: Hertz excels in customer service and support. Their representatives are knowledgeable, friendly, and responsive, providing prompt assistance and resolving any issues or concerns. Whether you have a question about your reservation or need help during your rental period, Hertz's customer service team is there to assist you every step of the way.

Booking Process and Reservation Management: The booking process on Hertz's website is straightforward and hassle-free. The reservation management system allows you to easily modify or cancel your reservation if needed. The confirmation emails and reminders provide all the necessary details, ensuring a seamless experience from start to finish.

Pickup and Return Experience: Hertz offers a smooth and efficient pickup and return experience. The rental locations are conveniently located, and the staff is professional and efficient. The check-in process is quick, and the vehicles are ready for you upon arrival. The return process is equally seamless, with clear instructions and dedicated drop-off areas.

Vehicle Condition and Cleanliness: Hertz maintains their vehicles in excellent condition and ensures cleanliness. The cars are regularly serviced and inspected, providing a reliable and comfortable driving experience. The interiors are clean and well-maintained, giving you a pleasant environment throughout your rental period.

Additional Services and Features: Hertz offers a range of additional services and features to enhance your rental experience. These include GPS navigation systems, child safety seats, and additional driver options. Hertz also provides roadside assistance for added peace of mind during your journey.

Loyalty Program and Rewards: Hertz's loyalty program, Hertz Gold Plus Rewards, offers great benefits and rewards for frequent renters. Members can enjoy expedited service, free upgrades, and exclusive discounts. The program is easy to join and provides excellent value for loyal customers.

Overall Satisfaction and Recommendation: Overall, Hertz delivers a top-notch rental experience. From the user-friendly website to the wide selection of vehicles, competitive pricing, and excellent customer service, Hertz stands out as a reliable and trustworthy choice. I highly recommend Hertz for your car rental needs.

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Contact Hertz customer service

Phone numbers

+1 (800) 654-3001 +1 (800) 654-3131 More phone numbers

Website

www.hertz.com

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