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1.4 1169 Reviews

Hertz Complaints Summary

129 Resolved
1040 Unresolved
Our verdict: With Hertz's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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2:59 pm EDT
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Hertz gps system

I recently rented a car while traveling in Italy. We had requested a GPS system. Unfortunately, the GPS system was never activated by the agent who helped us.

I would like a refund of 80 Euros as this system was never able to be used.

Attached is a screen shot of the message we got when trying to use the GPS as well as our contract.

When we returned our car, the agent was made aware of the issue but said she could not adjust our invoice. Instead, I'd have to work with customer service.

Our Confirmation number for this service was H7854812854. Originally we did not request a GPS system but upon picking up of the car, requested this service.

If you have any questions, please don't hesitate to call me at [protected]
Debbie Shilling

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6:50 am EDT
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Hertz delay in providing car in la spezia, italy on 15 september 2018

When we arrived to collect our car there were only 2 ladies working and at least 8 people or groups waiting to collect cars. Additionally a similar number of people came to drop off cars. They were super inefficient and it took us nearly two hours to get our car. Some people left, not prepared to wait and they could not even find one customer's car even after one lady went looking for it for at least 20 minutes and eventually gave him another one that just came in and was not cleaned. At one stage one of the lady's through her hands in the air and said "I don't know what's going on" - a fact every customer in the office already realised.

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10:46 am EDT

Hertz car rental at minneapolis airport

Rented a car from Hertz Minneapolis (RR [protected], RES H7013196997), prepaid $558.49 for the rental. Rental was for July 4-July 14. Returned the car two days early on July 11. Called HERTZ customer service, the agent said the Hertz will not give me a refund for two days (about $120) since I prepaid and the rental was issued on a voucher. I am not sure what it meant. Also, the agent stated that if I wanted a refund I have to provide a medical reason and a proof from the doctor for returning my car. This is a horrendous. How can anyone in modern day ask for the medical records for mere $120 and expect anyone to supply them? I wrote a letter (provided below) to Hertz, to which I got no response. I disputed the credit card charge with my bank. The bank was unable to resolve the dispute with Hertz as well.

Note Sent to Hertz Customer Service on 8/7/2018 Using Hertz Website

I prepaid for the car for ten days, but I had to change my plans and I returned the car two days early. I contacted your customer service and asked to credit my card for two days of unused rental. I was given a song and dance answer for reasons I would not get the money back. The agent at the airport said that it was because the rental was paid by a voucher. I do not understand what that means because I rented the car on line. The customer service agent extremely rudely told me that I will only get credit for the unused days if I produce a medical certificate for having to return my car early. This is utter nonsense requirement. How can anyone dare to ask this kind of information to refund a mere $100? When I asked your CS agent that she should connect me to someone at customer service who can resolve this issue, she stated that she is the end of the line and her decision is medical proof or no my money back. I am surprised that Hertz as a company empowers its people to make strategic decisions that puts Hertz in a bad light.
Here is the gist of what I want. I want credit for two unused days of the prepaid rental that I did not use the car to my credit card. If you are not going to oblige, this is the end of our business relationship. However, keep in mind that as competitive as car rental business is car, the car rental companies largely depend on satisfied repeat customers and good companies distinguish themselves from their competitors based on their customer service. In addition, if you send satisfaction surveys to your customers, someone must read them and act to resolve the issues that were brought up. Obviously, no one seemed to have read mine.
Regards, Syed

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3:41 pm EDT

Hertz towing fee

On 9.28.18, I had reservation to pick up a rental from hertz at the Birmingham, Al airport location at 10am. When I arrived a car was not available until a little before 11am. Once I was given instructions and options about insurance coverage, gas mileage, and of course, when to returns the vechile, the Hertz representative failed to communicate to me that parking onsite was prohibited, and that if a personal vechile is left onsite, it will be towed at the owners expense.

I feel that since I am a new costumer, renting from this site for the first time, something should have been directly communicated to me by the Hertz representative. Had this been communicated to me, then I would have made the appropriate transportation arrangements.

I feel this is unfair to me as a customer. An approximatly $72 rental quickly transformed into an adddtinal approximately $200 fee.

It would probably be helpful if some type of training/communication be done so that situations like this moving forward would not arise.

I look to hear from someone in a timely manner to assist me with my issue.

Thanks,
Tiffiny Jackson

RR114275431

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3:35 pm EDT
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Hertz car rental/left item in car.

Hi
I had my car go into the shop to get fixed, I have AAA.. I accidentally left a small clear baggie with 2 new sterling silver rings, 1 ring with torquise from Mexico, one ring SSilver from Bali.
3 ring broken prawn taking to be fixed at jewelry shop.. 1 set 10k gold earrings pear shaped with Peridot green stones.. yes I put them in the glovebox & forgot them.
I called the next day to Chico Hertz on zannelli way, Chico.. car had been rented.
Asked them to reach out to new renter & it's been 2 1/2 weeks.
They say still no response from other renter. I asked if one of the guys who look thru & clean the car would of checked the glovebox.. they said
"Unlikely "
I still can't get an answer if the lady found it or not.. frustrated in Paradise CA.
Only have the boxes.. bought 2 @ Evine shopping network & the other & JTV.. earrings wear bought by my husband it's my birth stone, 20 yrs ago.. 3ring old sterling silver bought on QVC, 25 yrs ago.. not the money value.. would just like an answer if she found it or not!
Sincerely
Traci Price

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1:27 pm EDT
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Hertz no spare tire and reimbursement

I drive Uber with a hertz rented Chevrolet Malibu, last night I had a flat tire out in Smyrna GA in a very dark place, at almost midnight.
I opened my trunk only to discover that I had no spare tire, HORRENDOUS CALAMITY.
I demand a reimbursement of every single dime I gave to area boys, repairers and the business I missed during the time I wasted.
I had to walk around looking for help, it took my hours, I don't want to talk about the panic and the trauma, let's not go there, let's duscuss the business aspect of things. I'm in my fourth week and I pay $240 per week, not counting other miscellaneous expenses.
Last night was a life risk, and the 3 weeks before it were suicides, driving with no spare tire.
The total of what I spent was $100.00 and the business I missed should be $150.00, totaling $250.00.
Rental location is Uber - Atlanta Marietta.
My name is John Kennedy Ekene.
Thank you for your understanding.

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6:05 pm EDT
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Hertz a false damage claim

I received a damage claim in the mail here recently. The letter said that I had an accident with a Hertz rental vehicle. The Hertz Claim # is [protected] in the amount of $2162.87 with a rental date 05/03/17. I would like to see more evidence concerning this matter. I want pictures, what city was the rental, and what credit card was used to place the rental. Frankly, I don't rent from Hertz, because I have a membership with Dollar Rentals. I know that this is a mistake; I have not been in any car accidents during this period. Also, I would like to know with whom did I have this accident with. What people was involved and when was the accident reported.

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12:09 pm EDT
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Hertz rental of gps unit in spain

I am writing to detail a recent rental of vehicle and GPS from Hertz from Sept 17 to Sept 24, 2018. I picked up the vehicle in Madrid, Spain along with a GPS unit. Unfortunately, the GPS did not work properly for the 8 day trip to Barcelona with stops in 8 different cities. The unit did indicate it was 40 months out of date a few times when turned on and would continually send us in circles while trying to recalculate. The directions also instructed us to turn where there were no streets and also to turn onto one way streets. This was not only dangerous but ended up costing more wasted time than required to find our destination. The experience was very frustrating.

To make matters worse, when I returned the vehicle and GPS to Hertz in Barcelona, I was informed that I was being charged 170 euros for the unit. This was NOT explained to me when I signed the original contract. I asked the agent in Madrid if everything was included in my rental since I pre-paid and he indicated that it was. If I had know of the high rate, I would have pre-purchased a GPS on my own.

Needless to say, I am seeking compensation for the non-functioning unit that I paid for.

If this matter cannot be resolved at this level, please indicate whom I may forward my experience to.

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11:05 am EDT
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Hertz taking advantage of the weather situation in myrtle beach sept 11 2018

I do not believe that a nissan sentra car rental is $408.99 on an average day. You took advantage of people and the situation that we had no control of . If this isn't price gouging I don't know what is. We took your car out of harms way and you screwed us for it. We returned the car 15 hours early and were told our refund would only be $15 dollars. We have told many others about your scam and have decided to look for other companies for future needs We come to myrtle beach every year and it is sad to see us and others being taken for a ride. After losing our money for our flight we feel you just added to this very stressful situation. Patrick Kiley rental record # [protected]

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Update by patrick james
Sep 26, 2018 11:22 am EDT

sept 11 2018 Patrick Kiley rental record #[protected]. I find it impossible to believe that a nissan sentra car cost $408.99 a day to rent, anywhere. This is what we were charged at the myrtle beach airport on Sept.11 18. If this is not price gouging I don't know what is. Due to the weather that no one could do anything about except get away from. We took your car out of harms way and got screwed for it. Taking advantage of myself and others at the time of an emergency evacuation seems so greedy. We come to myrtle beach every year and have decided to look elsewhere for future rentals. We have shared our story with many others and they agree. We lost our money for our flight and then got gouged by your company. After returning the car 15 hours early we were told we might get $15 back as a refund. Wow!

Update by patrick james
Sep 26, 2018 11:24 am EDT

got screwed

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AntiHertz
, US
Sep 28, 2018 10:20 am EDT
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I’m not sure if it’s a corporate issue or an issue with humanity...but when someone is in trouble, wouldn’t you want to help? Wouldn’t you want to be the light and smile in someone’s day rather than a swift kick to the gut while someone is down? It killed my soul to ask for help in a situation that HERTZ took advantage of and have the counter person wave me off and say Oh my manager, or Oh the guys at corporate, Oh it was those guys that did it so it’s not my problem. Wow, Hertz. I will say that I will never use or refer anyone to this company. As disappointed, let down, and even angry as I am; this experience makes me appreciate good people and good companies even more, like Enterprise who helped us tremendously.

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1:18 pm EDT
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Hertz used car sales

I have been trying for over a week to complete a car sale for my son in Calif. The assistant manager at the Costa Mesa location Michael Arkin has been totally unprofessional and has delayed the sale repeatedly. He has hung up the phone on me several times when I tried to get information to move the sale forward!
I've tried to work with Mr. Arkin but he just got rude and told me he'd cancel the sale.

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Update by JBCowboy
Nov 01, 2018 1:21 pm EDT

After I received a copy of the purchase documents for the vehicle I purchased I realized that the Hertz retail sales agreement contained a charge of $820 for a “Debt Cancellation/Total Loss Protection” agreement. We had previous declined any additional products & services other that the dealer warranty for the vehicle. I called Hertz Costa Mesa and talked to Mr. Arkin who at first said he would remove the $820 change and send me a corrected copy to sign. When I did not hear from him I called him again. He told me he was not going to send me a corrected copy of the retail installment sale contract because it would cost him an additional $45 to FedEx the documents to me. He told me to sign the original documents or he would cancel the sale of the car to us. He also told me that if I signed the original documents he would have the $820 charge credited to the Installment loan. I signed the original documents and FedEx them to Mr. Arkin.

I have called/emailed Mr. Arkin several times over the last month and he said he would get the loan credited. On Oct 15, 2018 he emailed me a Cancellation Form for the GAP/TLP policy, which I signed and returned to him the same day. It has now been over a month and there has been no credit to the Loan for the $820.

Update by JBCowboy
Sep 25, 2018 1:20 pm EDT

I have been trying for over a week to complete a car sale for my son in Calif. The assistant manager at the Costa Mesa location Michael Arkin has been totally unprofessional and has delayed the sale repeatedly. He has hung up the phone on me several times when I tried to get information to move the sale forward!
I've tried to work with Mr. Arkin but he just got rude and told me he'd cancel the sale.

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12:11 pm EDT
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Hertz no customer service skills and taxed my bill 100% (total cost) for fuel charges.

I reserved a full size car at Ferndale, MI. They were out so I was sent to Royal Oak Hertz. Walked in Greg thought I was a porter (no problems with porters). He stated it will be a minute, then, "pick it up outside your all set". I drove off with 3/4 tank of gas . returned same, Angela" leave keys If you don't need receipt" Fuel Fee Charged as if I didn't return it the same way. Neither Greg nor Angela got up to walk outside to go over the vehicle. They didn't go over anything let alone fuel, the only interactions I had outside was with the car washer. I am a Gold Member, I rent frequently I know how to return a vehicles gas level. It being obvious I even took a photo of the mileage and gas hand. I did call customer service and they stated it would be a refund. But I will never go to that Hertz location ever again.

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7:40 am EDT
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Hertz hertz representative inappropriate behavior.

Confirmation # H71645985B9 I had a reservation to pick up a car at 8 am on Fri sept. 21, at Hertz 23701 Kean st., Dearborn mi. At 8 am on Friday a Hertz representative from that location called me and said they did not have the car I reserved. I asked if they had a similar size car and he said he may or may not. I asked him how can this happen since I reserved the car several days ago. He immediately became defensive and told me to relax and take a deep breath. I was extremely surprised by his disrespectful behavior and did not know what to say. He continued non- stop with condescending remarks interrupting me and not allowing me to speak. He never answered my question, if he had a car available, just kept commenting on how I should stop by and we can both smile take a deep breath and he will do his best to accommodate me, so I can then go on and have a wonderful God blessed weekend--his words not mine. This behavior was extremely unprofessional and I had no choice but to cancel my reservation since this person was completely irrational to work with. I then had to find another car at the same time I was suppose to leave for my trip. I am very angry with Hertz on how they can ruin a persons weekend trip that I have been planning for over 6 months with no consideration of the problems they created for me. If Hertz did not want my business they never should have taken my reservation or canceled it days before so I could find another car.

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2:32 pm EDT

Hertz rental experience

I placed my rental last week around the 15th with Hertz. I requested and reserved a Mazda CX-5 for a pick-up location in Fayetteville NC for 0930 Friday September 21 and a drop off location for FAY Airport in Fayetteville for 1700 on Sunday. My flight to NC was cancelled last minute and reschedule for Friday morning the 21. Immediately Thursday night I called Hertz and changed my rental reservation time to 1130 Friday September 21 to reflect my new flights. No problem. I arrive at FAY and call Hertz on Raeford Rd to tell them I'm on my way and the gentleman on the phone told me that he was sorry that he did not have a vehicle for me. I told him I didn't understand because I just called to check the reservation the night before. He said it was against Hertz Policy to inform a guest ahead of time if the are out of Vehicles. (Even though I called 2 times before the pickup time). His recommendation was to call the airport location and "hope" they can have a vehicle. I get to the airport and was able to get a vehicle 3 hours later and had to fight with the manager to give me the same price as originally discussed. I know I'm just one person in a huge organization but the incompetence of this company caused me to miss a rehearsal dinner for a wedding. As a service memeber in the US Army we don't have a lot of time off. The fact that I was unable to attend something so precious is outrageous because of the lack of knowledge and respect for your consumers. This however is not where the story ends. On our way to the rehearsal dinner in Harrisonburg VA (that we didn't make) at about 2100 we were traveling at about 35-40 mph and hit a vulture. This completely shattered the driver side windshield. Knowing there was nothing we could do, we decided to contact the insurance and Hertz in the morning. There is a Hertz in Harrionsburg about 30 minutes from where we were staying. I call the manager and explain what happen and ask him if he can meet us to exchange the vehicle because it was not fit to drive long distances. I also reached out to USAA and filed claim, contacted every local windshield repair company within 50 miles (none could help). The manager told me that there was nothing he could do for me and I would have to drive 1.5 hours away to Charlottesville VA to exchange the car at the Charlottesville Airport. I tried to explain to the manager that it was too dangerous to drive that far without a windshield. He didn't care and said he was about to close and there was nothing he could do. He suggested we tow the vehicle the distance. Regardless of the fact at how dangerous it is to recommend that someone drive that far without a wildshield is completely neglectful and terrible just as a person. I am so disappointed in the service that I received from this company. I just can't believe how a company this big can treat people this poorly.

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4:25 pm EDT

Hertz sidewalk hazard | unkept | care in accident situation

Saturday 11:20am 9/22/18 I went to pick up my reserved rental car. I wanted to check that the USB port in the car worked before they completed the contract. As I'd recently rented a Hertz car in LA and went through 5 cars on the Gold lot before I found a working USB port in the care.

I walked through the door to the outside and turned left and slipped and fell as there was the sand on the painted sidewalk surface - which made the surface slippery. I hit the ground breaking the fall somewhat with my left hand. My cell phone flew out of my hand and the glass shattered when it hit the ground.

The staff were new and did not know what to do.

Eventually I was able to speak with Brad Smith [protected].

A report was filled out and completed by Joe Gatewood.

I can provide pictures.

My husband got one of the staff to sweep the sidewalk.

The care in handling the situation could have much been improved. Not hatted on what to do.

I have been a Hertz customer for a while. Process wise - moment of truth in the customer journey the care, professionalism, speed would not get high scores.

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5:15 pm EDT
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Hertz the payment was not explained to me properly, on how payments would be deducted from my account.

It wasn't explained to me that there will be a hold on payments. When I ask their sales rep that help me get the car rental. He told me that was taken out of my account. So it's my understanding the money was taken out of my account. I didn't know that they would hold the payment and then take the total amount out of my account. So when I go in my account, my account was overdrawn. It was explained to me that they will hold the money until the end and take the whole amount out. All I want is my account to be restored back tomorrow I'm okay with on them out but I just didn't like how it was done that it was not explained to me properly.

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2:58 pm EDT

Hertz hertz rental location poor customer service

On Sept. 19, 2018 I filed a claim with my insurance company for damage to my vehicle. State Farm sent me to get a rental car threw Hertz. I must say I had never dealt with them before and I never will ever again. Due to the Piss Poor Customer Service from Preston at the Hillsborough Rd location in Durham, NC 27705 location. He was very unprofessional and thought he was going to raise his voice at me over the phone. When I corrected him on raising his voice over the phone at me he tried to act as if it didn't happen by saying, I have been talking to you the same the whole time, but he wasn't I know what inflection of the voice sounds like . I'm a 15 year Army Veteran with 2 tours in Iraq and 1 in Afghanistan as a Military Police Officer (K9 Handler) and I think my family and I have served this country proudly and does not deserve to treated like a piece of crap over the phone my a Poorly trained customer service agent named Preston. I told him that I would come to his store and let him use that tone with me face to face and asked to speak to the manager. He said that he was in and out all day and that there was no way to reach him. So I hung up. After thinking about what just happened I called back and left a message with Preston to give Mike my phone number so he could call me to let him know what happened. Preston said he had already spoke to Mike about the situation but Mike had not contacted me. So 10 mins later Mike who had been in and out of the store all day conveniently calls me back. I explain to him about the Piss Poor Customer Service that I received from his employee today. Mike was very nonchalant about the whole situation so there for I figured that someone higher than Mike and Preston should know how their Veteran customers are being treated in Durham NC. With that being said my family and I have taken our business to Enterprise because of Preston's antics today. I have such a bad taste in my mouth with Hertz I will never use them nor will I recommend to my family or friends because of this.

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Update by kev15
Sep 19, 2018 3:02 pm EDT

Go to Enterprise Hertz customer service at 3601 Hillsborough Rd Durham NC 27705 is horrible. Don't waste you time unless you like being talked down to by clowns.

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12:54 pm EDT

Hertz rental car

Rented a car 08/17/18 at 111 Driver's Way, Hardeeville, SC. The young man who waited on my son was not professional at all, first of all came rushing into the office exactly at 8:00 am, hardly acknowledge that we were there! Did not ask if we needed additional drivers, insurance, or anything. Just gave him the keys. He went outside, snapped a few pictures of the car, then went back inside. The car was filthy! Sand and dirt everywhere. We were heading to Springfield, Illinois, on the way up there we noticed the brakes on the car were making noises and having a hard time stopping. We waited a couple of days, then when the car would NOT STOP, I traded the hunk of junk in Springfield, and received another car. We were happy with this car, clean and roomy. On our way home, the AC went out! My Mom gets quite ill when she is hot, and it was a miserable 13 hours in the car! We have always rented from Enterprises and have never had a problem. We rented from your company and had 2 horrible cars. Needless to say, we are NOT impressed with Hertz and will never rent a car from you again. Bad customer service from the beginning, then 2 broken cars. I feel we should get some kind of compensation for all the trouble we went through.

Sincerely,
Steven Abernathy

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Update by Cindy Abernathy
Sep 19, 2018 12:56 pm EDT

Rented a car 08/17/18 at 111 Driver's Way, Hardeeville, SC. The young man who waited on my son was not professional at all, first of all came rushing into the office exactly at 8:00 am, hardly acknowledge that we were there! Did not ask if we needed additional drivers, insurance, or anything. Just gave him the keys. He went outside, snapped a few pictures of the car, then went back inside. The car was filthy! Sand and dirt everywhere. We were heading to Springfield, Illinois, on the way up there we noticed the brakes on the car were making noises and having a hard time stopping. We waited a couple of days, then when the car would NOT STOP, I traded the hunk of junk in Springfield, and received another car. We were happy with this car, clean and roomy. On our way home, the AC went out! My Mom gets quite ill when she is hot, and it was a miserable 13 hours in the car! We have always rented from Enterprises and have never had a problem. We rented from your company and had 2 horrible cars. Needless to say, we are NOT impressed with Hertz and will never rent a car from you again. Bad customer service from the beginning, then 2 broken cars. I feel we should get some kind of compensation for all the trouble we went through.

Sincerely,
Steven Abernathy

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11:27 am EDT
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Hertz lost and found returning of items

The international drive location in Orlando Florida has been dodging our calls and giving us the run around. We was informed from management that our things were there at the location in the office and that it would be shipped with a provided tracking number . Almost a month later we are still waiting on tracking number and being told they have new management. Ice had to replace drivers license, I'd, credit cards, and go without my cash that was in my wallet it's been such an hardship and inconvenience without my things. We paid the extra money for the insurance towing and all the extra stuff just for situations like this and a month later we are still dealing with this. Someone from corporate needs to call us back immediately with a resolution. We are considering calling our lawyer you can reach us at [protected] .

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3:42 pm EDT
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Hertz refund

On sept 8 2018 I rented a car from the buffalo airport, I drove to Jamestown NY. The next day I needed to travel to Toronto for a wedding, the car would not start. The towed the car, I didn't get a new car because the agent sent me to niagra falls location. I needed to get to Toronto as quickly as I can to attend the wedding, the hertz at niagra falls was closed, when I called back up the response from another hertz agent was I guess they didn't check the hours of operation . I was than instructed that I can go to the buffalo airport . At that point I asked the agent to check and make sure there were car available, she got back with me that there were no cars, so here I am all alone at the border, my niece had to drive 2 1/2 hours from Toronto to get me . She also had to take off on Wednesday from work to drive me 2 hours back to buffalo airport, meanwhile from Sunday through Wednesday I have spent about 10 hours on the phone with hertz getting transfer to one person to another trying you get my $259 back for a car rental

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1:14 am EDT

Hertz rental car

I was told to send this email to customer Relations because of the discrepancy with my bill. I rented car on May 17th and returned it on May 27th after receiving a flat on May 26 in the evening the tow truck guy did not get there until may 27th approximately may be 4 or 5 am in the morning (i have video of this) he towed the vehicle to JFK airport. I did not come and get a replacement vehicle being that I was returning it the same day anyway. I called Hertz roadside that same day or maybe customer service and was told that they could not view my bill But the lady assured me that the vehicle had been returned to JFK and had been rented To someone else. When I did get my bill days later I called on May 31st and spoke to a woman because I had concerns that the bill was too high I didn't realize at that time that I had been billed up until may 30th, 3 days after I had already returned the car. Because of Hertz mistake I wound up going over the limit on my credit card because Hertz kept billing me. Again I did not realize this until I try to use my card days later and there was a block on it. I called my bank MCU who told me they placed a block because of a charge from Hertz which was a over my limit. On June 8th 2018 myself and your customer service reps and the administrator from my bank were all 3 on a conference call the customer rep. told me that I had been billed up until may 30th which was a Wednesday I told her that the car had been returned Sunday, may 27th she was able to verify that On my account with Hertz as she was able to see that the vehicle had been towed and I was billed for 3 days in error she issued credits that day approximately $400 and something dollars That same day. When the administrator that was on the phone with us, from MCU, told her that they had processed a charge back she said that she had TO remove the credits at that time. since that day my bank and Hertz have been working on my account so I've been told. Neither Hertz or my bank MCU took into consideration that I had been billed up until may 30th. Therefore this bill probably would probably show a credit of those charges from May 27th to May 30th. So monies that were given to Hertz by my bank MCU are in fact incorrect. If you see the attached bill the date is showing may 30th as the return date and so are all the charges therefore showing I have a balance. This has been an ordeal and I patiently waited for you guys to rectify this for it to be the same results that led us to a charge back and me going over the limit on my credit card card to begin with. My summer has been ruined by this. I feel like I was victimized twice once by Hertz because you kept billing me for a car I no longer had and then by my bank MCU because the representative that was on the phone during the conference call On June 8th never put notes IN my bank account so whoever was working with Hertz to rectify this situation did not know that I was due credits of approximately 400 plus dollars. I have not received any correspondence from Hertz during this whole time the bill that I attached I have because the representative that I spoke with a few days ago emailed that to me. Nowhere on this bill does it show you guys received $1060.30 from MCU for this Bill. Then to top it off The bill says I owe you another 200 and plus dollars. Please can someone look into this thoroughly before I'm sent collections, as I was told by your representative the other day. And please rightfully credit me as I should be. Had notes been placed in my bank account and this rental agreement account by both my bank and the Hertz representative that was on the phone with us on June 8th the credits would have been reissued correctly, I would not have a balance, And I would not have to be dealing with this Still. Please someone help me also I prefer that I be contacted via phone In regards to this issue, I can be reached at [protected] anytime after 12pm EST. Thank you and I look forward to your quick response. PLEASE I DO NOT WANT TO HAVE TO REACH IT TO THE BBB FOR SOMETHING THAT IS A QUICK FIX SUCH AS DATES!

On Tue, Aug 14, 2018, 17:41 wrote:
Attached is your Rental Agreement - [protected]
Document Nbr - [protected]

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Update by SSiiNn
Sep 12, 2018 1:21 am EDT

I forgot to add that I sent this email almost a month ago and as of date I have still not received a phone call or an email other than the generated one I received when I sent this email that started I would get a response in 5 to 10 business days...
If I don't hear a response by the end of this week I will be going to The BBB, MY LAWYER, AND I WILL BLAST HERTZ ALL OVER SOCIAL MEDIA telling people rent at your own risk and have groups of people protest and boycott all of the hertz businesses starting with the locations that caused this to screw up to begin with.

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Hertz In-depth Review

Website Design and User Experience: The website design of Hertz is clean and user-friendly, making it easy to navigate and find the information you need. The layout is intuitive, with clear menus and search options. The overall user experience is smooth and efficient, allowing users to quickly find and book their desired rental car.

Vehicle Selection and Availability: Hertz offers a wide range of vehicles to choose from, catering to various needs and preferences. Whether you're looking for a compact car for a solo trip or a spacious SUV for a family vacation, Hertz has you covered. The availability of vehicles is generally good, ensuring that you can find a suitable option for your desired dates and location.

Pricing and Rental Options: Hertz provides competitive pricing and flexible rental options. The pricing is transparent, with no hidden fees or surprises. The rental options are diverse, including daily, weekly, and monthly rentals, as well as one-way rentals for added convenience. Hertz also offers various insurance and protection plans to meet different needs and budgets.

Customer Service and Support: Hertz excels in customer service and support. Their representatives are knowledgeable, friendly, and responsive, providing prompt assistance and resolving any issues or concerns. Whether you have a question about your reservation or need help during your rental period, Hertz's customer service team is there to assist you every step of the way.

Booking Process and Reservation Management: The booking process on Hertz's website is straightforward and hassle-free. The reservation management system allows you to easily modify or cancel your reservation if needed. The confirmation emails and reminders provide all the necessary details, ensuring a seamless experience from start to finish.

Pickup and Return Experience: Hertz offers a smooth and efficient pickup and return experience. The rental locations are conveniently located, and the staff is professional and efficient. The check-in process is quick, and the vehicles are ready for you upon arrival. The return process is equally seamless, with clear instructions and dedicated drop-off areas.

Vehicle Condition and Cleanliness: Hertz maintains their vehicles in excellent condition and ensures cleanliness. The cars are regularly serviced and inspected, providing a reliable and comfortable driving experience. The interiors are clean and well-maintained, giving you a pleasant environment throughout your rental period.

Additional Services and Features: Hertz offers a range of additional services and features to enhance your rental experience. These include GPS navigation systems, child safety seats, and additional driver options. Hertz also provides roadside assistance for added peace of mind during your journey.

Loyalty Program and Rewards: Hertz's loyalty program, Hertz Gold Plus Rewards, offers great benefits and rewards for frequent renters. Members can enjoy expedited service, free upgrades, and exclusive discounts. The program is easy to join and provides excellent value for loyal customers.

Overall Satisfaction and Recommendation: Overall, Hertz delivers a top-notch rental experience. From the user-friendly website to the wide selection of vehicles, competitive pricing, and excellent customer service, Hertz stands out as a reliable and trustworthy choice. I highly recommend Hertz for your car rental needs.

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Contact Hertz customer service

Phone numbers

+1 (800) 654-3001 +1 (800) 654-3131 More phone numbers

Website

www.hertz.com

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