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1.4 1169 Reviews

Hertz Complaints Summary

129 Resolved
1040 Unresolved
Our verdict: With Hertz's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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8:31 am EDT
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Hertz winnipeg airport car rental

In February of 2018, our family rented a 2018 VW from the Winnipeg airport to drive to a Minnesota wedding with our three small children. Our vehicle broke down around 12:00am in -21 degrees in northern Minnesota. The hertz agents asked us to simply stay on the line until they could find us a towing company. Calls were dropped and the agents were looking in Michigan instead of Minnesota for help. We put our children in warm clothing and called 911 as the vehicle was getting too cold and there were no services around us. We used our own money to tow ourselves and the hertz vehicle, we took a greyhound bus to transport our family to a new hertz rental kiosk at the Duluth airport where we were asked to pay for another vehicle. We have been contacting Hertz since this time to simply be reimbursed for over $600usd. Your Winnipeg office does not return emails or calls and your customer service line dropped two calls made to the Canadian number. This is the worst customer service experience our family has ever had with a branded company. We've waited for four months to receive so much as a call from "managers" or customer service agents. I have emails documenting all of my correspondence with your company.

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1:31 am EDT

Hertz stolen money and unknown bank holds

I was in a car accident and totaled my car. Hertz was nearby and I needed a vehicle asap. I rented the vehicle on 7/21/18 and when and returned it 1/2 hr before closing on 7/30/18. I washed and vacuumed out the car right before returning it and forgot to take out $7 in quarters in the cup holder...it began raining and I was moving quickly to get my things out the car and into the building. Not long after I left, I realized I left the money and called but they were closed so I called first thing the next morning and was told there was no money left behind. The rep apologized and reiterated their policy of lack of responsibility for items left in the car...in other words it doesn't matter they have a theft working for them. I'm concerned that the rep who inspected and moved the vehicle or the person doing the detailing of the car (I was told the car was currently being detailed during my call) took the money. It's truly not about the money, but about how this was handled and the fact that no one was concerned. To top things off...later that day I noticed two charges pending on my banking account, one for the exact amount of the rental and the other amount was for the rounded amount, both had two different release dates. I called customer service and was told the rounded amount was the hold I was responsible for and it would be released at some point. This was never explained to me, in fact I was told there would be a $50 hold and that it would take place at the time I picked up the rental ($37 was charged instead). The rep and her supervisor were unhelpful and also did not appear concerned...the supervisor (Mark) said it was my bank's fault. They also couldn't explain why the hold was placed on my account after the rental was dropped off and not during pick up. My finances are tied up in my attempt to purchase a new vehicle so details about the cost of the rental were critical and I asked all the right questions but was provided inaccurate information. I am very unhappy with Hertz and will never do business with them again.

I'd like a sincere apology, my money back, employees to be held accountable for stealing, for them to provide accurate information about what charges to expect & when to expect them, and for customer service to improve.

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11:11 am EDT

Hertz car return inspection - fraud

I rented a car in Ireland, from your airport location, from 15/07/18 to 25/07/18.

Upon returning the vehicle, the person who inspected the return insisted that the scratch on the front passenger tire was new---I tried to tell her that
it was noted on the pre inspection report, but she would not even pull it up on the computer and she then proceeded to charge me for a tire. She casually
threw out, "You can talk to our claims department."

I am currently trying to get credited for this charge, though I'm not optimistic.

The fact that your employee charged first, without even looking at YOUR pre inspection report, smacks of credit card theft, especially since other customers
there at the same time were also being charged for tires---obviously, an easy way to get new tires, especially since you do not provide insurance protection
for tires. Keep in mind I chose to get the most expensive, comprehensive insurance you offered to the tune of over $500EU

I have traveled to other countries and rented cars and never been treated so rudely. I chose to use my AAA membership to rent the car and will be letting them
know the racket you have going on in Ireland with tires. I will not be renting from Hertz ever again and will make it a point to tell family and friends that
Hertz is a dishonest company.

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7:54 am EDT

Hertz car rental

I rented a Nissan Pathfinder at the Hertz at Wesley Chapel, Fl. What a disappointment!
1. The office is inside a Mini dealership, without any signalling outside. Also, the directions at the link they provide in the confirmation email do not match exactly the rental site.
2. The representatives who received me at pickup were extremely disrespectful after I complained about how difficult it was to find the place. They complained I arrived 5 minutes before their closing time, and in the end even shouted at me and my wife.
3. I waited for 30 minutes for the car to get ready, resulting in a late arrival at my next appointment.
4. The vehicle was very dirty, full of sand. The representative said it was ok, but I took pictures of it - a shame.
5. Even though nothing stated so, the representative refused to take cash as a means of payment. Notice that I offered, at the same time, the credit card for the security deposit.
6. The car showed several problems at the dashboard: "maintenance problem", "tire problem" and "other problem".

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5:03 pm EDT
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Hertz no instruction on returning rental car in sweden

Rental agreement no.: 17 354686 6
Reservation ID: H7322724450
Rented at: SWSEP60 Stockholm SEGELTORP
Rental date/time: 2018-07-23 noon
Return date:2018-07-30

I decided to return the car two days earlier before noon. I didn't find any information on the contract in English showing me the process, nor any Hert representative to talk too. I couldn't leave the care inside the parking lot since there was no box dropping the keys in.

As a result I couldn't return the car and have to pay 2 days extra rent, extra insurance, and accommodation for the extra driver. I had planned to leave town before noon of July 30, but as a result I have to stay extra 2 days:

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5:49 pm EDT
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Hertz tire exploded

Hertz membership #: [protected]. Rental Agreement #:L60502735

I rented care on 7/16 from Fargo, ND and returned to Sioux Falls, SD on 7/19.

On 7/18 in the middle of Freeway, Tire was exploded as pictures attached. I called road side service and they told me it is my responsibility so I called Fargo location and they told me to call road side service. None of Hertz their did not even help me at all. Due to the reason, I called my AAA and towed the car to the nearest Hertz which is Aberdeen, SD Airport. That location was closed even it was like around 3 o'clock and won't open till Friday. I had to ask AAA to replace the spare tire but that spare tire was not able to drive more than 50 miles. Next closed Hertz location was Sioux Falls, SD airport which is about 150 miles away. AAA recommended me to replace to tire to get to Sioux Falls so I had to replace the tire. According to the condition of tire which was mounted to the car, I don't think it is my fault and deserve the reimburse for those cost. I attached invoices. I also returned original tire with the car so you Sioux Falls location must have it, too.

If you see the pictures of tire damages, you can see how dangerous the situation was. I could not believe when I heard from RSS that it is my responsibility. I am an Gold Plus member and has been using Hertz a lot. I still had 5 more reservations till August but I canceled them as soon as I received email response from customer service as below.

Response: Thank you for contacting us. I appreciate the opportunity to review your concerns.

I sincerely apologize for any inconveniences experienced while on rental. My records reflect that no insurance coverage was accepted for this rental, making you liable for any incidentals occurring to the vehicle while in your possession. Although I regret your experience, we are unable to absorb the costs associated with the damage and replacement tire.

Thank you for allowing me to provide assistance. We value your business.

Regards,

Toni W.

Customer Correspondence Administrator
OKC Customer Services
P.O. Box 26120
Oklahoma City, OK 73134
U.S.A.
FAX: [protected]
Hertz Customer Services
https://www.hertz.com

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12:36 pm EDT

Hertz car rental tolls

On march 14, 2018 I rented a Toyota corolla form Rafael Hernandez Airport, Aguadilla Puerto Rico through May 1, 2018. the vehicle number 05198/1794544, licence #1AP724. the registration #[protected]. This car was equipted with EZ pass. The car was driven to Arecibo P.R., Guaynabo P.R., Luquillo P.R. and returned to Aguadilla P.R.. the problem I'm having is that I keep getting billed for an enormous bill on tolls. The latest one just this month 7/06/18 totalling $176.50. I believe that there is a huge mistake and I strongly suggest that I receive a detail bill on these tolls. I'd like to resolve this in the easiest posible way so please supply me with the itemized toll list form where I'm been billed from. I have the car returned bill available should you requiere it ...Thank you

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11:17 pm EDT

Hertz car rental

On July 20, 2018 my vehicle was rear ended at a stop light in Dallas. My auto insurance provider issued a reservation to a Hertz Car Rental office near me. They advised my insurance company to tell me the reservation was ready and to come pick it up. When i got to the Hertz location, there was no one there. There were several other people waiting outside the door, but no one ever showed up. Two Lyft fares now wasted on picking up a rental car.

The following day I went to pick up the car, and what was supposed to be a full sized car turned out to be a compact car. In addition the car was filthy, stained seats, dirty floors, no floormats, windows so dirty I could barely see through, etc.

I spent the next 3 days contacting every Hertz rental location in the Dallas metroplex, and not one office, on any day ever had a full sized car available to me. While a couple of the locations took my name and number and offered to contact me when one became available, not one of them ever did.

I tried in vain to contact any Hertz consumer relations representative or customer service representative, apparently they do not exist. Since I am a member of the Hertz Gold Club, I contacted that representative. who was nothing but rude and condescending and informed that there just wasn't any cars available and that they weren't going to do anything about finding or providing me with a car comparable to the car I normally drive or that my insurance will provide.

On the third day I was finally informed to contact the Roadside Assistance group, they are responsible for tracking down and locating the approriate class of car, etc. wherever they can. After being transferred 3 times and being inadvertantly disconnected, I finally spoke to a representative who kept me on hold for another 45 mintues while she called each of the Dallas area locations, who told her the same thing they had told me. I'm not sure why her only recourse was to replicate what I had already done and keep me waiting while doing so. Finally at the end of her wilingness to assist me I asked her if this is where the problem ends, and does it just get dismissed? A company the size and reputatation of Hertz was suffering in my opinion. She spoke to her supervisor who advised her to tell me to take my compact car to an airport location and they would be able to provide me with the class of car I should have for the same rate. I contacted my insurance company to verify this was acceptable since they do not contract with airport locations due to their exorbitant rates. They advised me if Hertz had advised me to to to an airport location they would accept the rental. I tried calling the Hertz location at Love Field for more than 8 hours today and left 2 voice mail messages, and no one ever responded. Finally that evening I decided to drive to the Love Field location in person. When I walked up to the counter, the "woman" at the counter took one look at my reservation and said "NOPE, NO WAY." "There is no way I am giving you a full sized car for this rate" - and laughed to her boss explaining what I was asking for when he came to the counter. I explained againg that the representative at the Roadside Assistance desk and her supervisor had advised me to come to an airport location. Her boss then came around the counter raising his voice at me and I thought any minute he was going to strike me. At this point I got may belongings together and started to leave, while he aggressively got right up in my face. I commented how worthless the whole experience had been and at that point he started screaming at me to get off his lot, to get off the property immediately. He and his sidekick both yelling and screaming at me as though I had committed an offense or threatened them or anything other than telling him how worthless the whole experience had been. The followed me all the way to my vehicle screaming and cursing and threatening me. I was very concerned that at any moment one of them was going to strike me. He did ask before he got angry and started cursing and threatening me why I had gone to DFW Airport instaed? I told him that Love Field was only a couple of miles away while DFW is about 15 miles away. He said that ALL cars that go to any Hertz location in Dallas come from the DFW Airport. I told him that I would have been happy to go to DFW had anyone bothered to return one of my phone calls or answer one of my voicea mails.

I have rented cars from every rental car agency that exists in the United States, from coast to coast, and I have NEVER been given such a runaround, treated so badly, or had such an unfortunate experience of having had to deal with agents and representative from all levels and departments as I have had with this company. I will NEVER, EVER set foot in a Hertz rental car agency again. The only thing I have to say about Hertz is it Hurts to think about them, it Hurts to talk about them, it Hurts to do business with a misfit company who treats their customers this way. Hertz just plain hurts.

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9:54 pm EDT
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Hertz [protected]

On June 23 - June 25, 2018 I rented a vehicle in London from Hertz. The customer service from Heathrow office has been horrible! In picking up the car I asked about the London Congestion Charge (CC) and was handed a brochure and told to go online and sign up. The agent was brusk and not helpful.

Even though I signed up for the London CC easy pay system no charges were ever applied to my account. Several weeks later, two charges for $162 each were placed on my credit card by Hertz. No bill or information was provided from Hertz so I contested the charges. I even tried calling Hertz in the US and was told they couldn't help me...I needed to call London. Perhaps a week later, I rec'd an email from Hertz with the congestion charges + penalty charges.

I have corresponded by email several time with Heathrow Hertz and called twice (incurring now international calling charges) trying to get the needed information to contest the charges. I have sent them another 2 emails (1 today) since their correspondence on July 16th, in an attempt to obtain the Transfer of Liability form needed to contest the charges. I can not proceed without this this form.

In the past I have rented vehicles with Hertz numerous time without incident. This experience has made me never want to do business with you outside the US. I am very disappointed with the service received. It is also very frustrating when Hertz US takes absolutely no responsibility for there partners in another country. They are part of your corporation and concerns should be able to be resolved with out having to make calls to the UK. In short, I am extremely disappointed.

If there is anything you can do to expedite the processing of the requested document I would appreciate it.

Thanks you for your assistance,
Margaret M Haen
[protected]
image1.jpeg

Begin forwarded message:

From: Peggy
Date: July 14, 2018 at 9:23:38 PM CDT
To: "[protected]@hertz.com"
Subject: Re: Hertz Customer Care Case # [protected]
Please forward to me written authorization to represent this case as you are the
Registered keeper/owner of the vehicle. Below is the info from tfl.giv.uk/congestioncharge.
Thank you.
image1.png

On Jul 13, 2018, at 5:12 AM, "[protected]@hertz.com" wrote:

Ref. No: [protected] 7/13/2018

Dear Ms Haen,

Thank you for contacting us. Please find fines attached.

I would like to take this opportunity to thank you again for contacting us and we look forward to serving you in the future.

Yours sincerely,

Rhona Mortimer

Hertz Customer Service

www.hertz.com

ref:_00D15EeK3._5001Cv0XMz:ref

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8:07 am EDT
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Hertz unethical behavior

Hertz rent to buy program

-Purchased a 2017 Hyundai Santa fe in Estero Florida on 7/17/18 When I arrived to complete the transactions I had two questions: Where are the floor mats? Do I get a second ignition key?
Salesperson response-Hyundai never gives a second Key. You'll have to purchase one.

In the floor mats- Hyundai does not provide them. Car has 19000 miles and the carpets are pristine! Walking around the lot- many Hyundais had floor mats. My car has plastic floor covering the carpet (installed by dealer marked on them) This was an outright lie.
I've had to order floor mats front and back for $100.00 including shipping. I would like to be reimbursed as this was a company spokesman who misrepresented his own company's practice.

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3:11 pm EDT

Hertz tampa international airport - rip off, highway robbery

I am very disappointed with this car rental from July 18 thru July 21st. First, the agent charged me $31 a day for basic insurance without telling me the price, last time when I rented 2 years ago, it was $6.95 a day. Otherwise, I could have my own personal liability insurance from Geico for coverage. Second, I was charged for the 156 miles that I used the car, once again, I wasn't told that part. Third, I returned the car the same day as promised but 2 1/2 hours later and I was charged for one full day car rental and one full day insurance coverage. For this small amount time that I used the car, it's a total rip off. I am totally disappointed and was totally robbed. I never heard from any other rental car charged for a complete day if you return the car a bit late. THIS IS COMPLETE ROBBERY. Hertz has lost me as a customer and I will make sure that my family and friends will never use your company. I used my company's discount code and it didn't even help, for 3 days, my bill amounted to $321.00, what a robbery!

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1:46 pm EDT

Hertz dirty, smokey, empty fuel tank and a major inconvenience

On Friday, July 20th I had booked a rental car for 4:00pm pick-up at the Charles Dimmock Pkwy location in Colonial Heights. I rent from this location often and continue to run into the same problems - cars have high miles, smell like smoke and do not have a full tank. This particular rental (RR#[protected]) was my worst experience yet because the employees clearly don't care about customer service.

One employee was gabbing with a friend (not a customer) in the parking lot and the other was to buys on his personal phone call to be bothered or even get off his chair. After getting the keys, I walked to the car and smelled smoke as soon as I opened the door. I walked back in and told the male employee the car wasn't acceptable and asked what other car he had available. He said they didn't have any others and if I wanted a different car, I would have to drive 30 miles to the airport to do an exchange, then went back to his personal phone call.

I was livid. I got in the car and realized it hadn't been cleaned, nor had the tank been filled! I called Hertz reservations to see what they could do and they said the airport exchange was the only option. Why wasn't anyone willing to get a different car brought over that I could swap the next day? Why didn't anyone look for a solution to "make it right" for the customer without further inconveniencing the customer?

Due to the horrible smell and my allergies, I had no choice but to take the rental the 30 miles to the airport to exchange. I had to drive with the windows open the entire time to minimize irritation to my throat from the smell. Each person I interacted with at the Richmond International Airport (RIC) location was apologetic and doing their best to make things right. They were not able to upgrade the car, but they did print me out a voucher/coupon for my next rental. Finally! This Hertz employee did something to make up for the major inconvenience to this customer. Kudos and thank you to the RIC Hertz team!

Why is it that the Colonial Heights or Hertz customer service don't have the same "customer satisfaction" attitude? It was clear the employees didn't want to take the time to clean the car, put in a smoke bomb or to fill the tank. They were focused on themselves and their personal conversations. If Hertz wants to charge premium prices for their rentals, then customers expect clean cars, low miles and full tanks of gas upon pick up. Hertz - you have a location that is consistently under-performing, so as a frequent renter, I'm requesting you do something about it!

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1:27 pm EDT
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Hertz overcharge?

7-20-18, I broke down in Yreka, Ca. enroute to Folsom, Ca. Was taken to TNT Rentals who rents for Hertz. Was told by Gerry Shirley that his location only did round trip rentals not one way drop offs. However, he did have a car that was dropped off at his location that needed to be returned to the Sacramento International Airport. If I could do this for for HERTZ then I could take this what he called Hertz's idea of an Uber car, ( not sure what that means). I agreed as I needed to get back to the Sacramento area. He stated that he could probably do it for no cost as I was doing him and Hertz a favor as now Hertz would not have to pay two employees to come pick it up and return it. After Gerry talked to someone on the phone he told me he would have to charge me $150 rental to Sacramento. I absolutely thought this was an awful lot for a 1 day rental but I was stuck. Gerry did the paperwork gave me the car and I was off. Now, contract states 8/8 on gas when car had less than 1/2 a tank Gerry advised before I left and told me to just put that much in at drop off. Shows 75, 014 miles when it had 82, 000 + when I left. Gerry advised. Hertz supposedly has a NO SMOKING policy in the cars, this vehicle smelled like a 100 year old ash tray! I honestly had to drive 280 miles in 100+ degree heat with the windows down because of the smell. I took pictures of the cigarette butts in the drivers door pocket. Terribly stained seats and filthy dirty all over. Evidentially employees drive this car and don't give a **** about it. My main complaint is that I returned the car for Hertz, I should have have afforded some type of discount ? Rented 7-20-18, Rental Record # H6717764 4 CA. Unit # 6097398. OWN #00599 License # 7MIV171. Gray Hyundai Elantra. Randy Braziel 128 Bittercreek Dr Folsom, Ca. 95630. [protected]@att.net. [protected] hm. [protected] cell.

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5:56 am EDT
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Hertz car rental

To whom it may concern,

My name is Pierre Coulombe and I want to express my disagreement with my last renting experience with Hertz. The contract number is [protected]. image1.jpeg

First I want to mention that I am not a novice in renting cars. Actually in my former job, with Hydro Aluminium SA, I was a gold member as I travelled a lot and since my retirement I still travel at least 2-3 long trips around the world. The situation I experienced during my last trip in Austria, Hungary and Germany was the first time that happened to me and I am still angry about it.

Let me explain:

I reserved the car in January via CAA Québec and full payment was taken. I also took full insurance as I don't want to experience disagreement when I return the car.

May 7, we arrived in Munich and we came to Hertz counter there was a line up and I waited as other customers. Then a young lady, not speaking too much English served me.

First, as I used to do, I mentioned to her that I paid the entire rent: she said yes. I also mentioned to her that I have full insurances: she said yes. And then she prepared the papers and give it to me. As the total amount was around what I paid in January I signed.

Never during our conversation she mentioned or proposed other insurances or upgrading; so for me, in full jetlag, I thought that was just the normal rental paper to sign.

In my January contract it was mentioned Opel Astra or equivalent and they gave me a Ford Focus which is equivalent. Take a look at this car evaluation https://www.caradisiac.com/Ford-Focus-Opel-Astra-VW-Golf-la-legion-etrangere-68945.htm.

Can you really imagine that I would have paid 500€ to have an equivalent car? And take extra insurance as I took full insurance?

I returned the car June 9, full of gaz and with no damages.

When I returned home I checked my Master Card bill and I saw that Hertz charged me an extra 1, 173 € . We are not talking a small difference in calculation or so; it is about doubling the rental cost!

So it looks for me that I was abused and I ask Hertz to reimburse the full amount.

Pierre Coulombe

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4:52 pm EDT
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Hertz not honoring the agreement with geico

Hertz didn't have a car rental available for me between July 6, 2018 and July 9, 2018 for me to go to my doctor appointment. I was discharged as a result of my missed appointment. I didn't get a rental car until 4:00 pm. My appointment was at 1:30 on July 9, 2018. I'm a ill patient who needed to make that appointment. It was my pain management doctor.

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9:55 pm EDT

Hertz poor customer service/ dirty smelly filthy windows

First i had reservation to pickup at Worcester airport on 6/27/2018 got there with no one working at all picked up phone a gentleman by the name of Sam instructed me to go to park ave to pick up a vehicle on arrival they had no Camry waiting so he stuck us in a Nissan drove off drove to my house less than 3 miles away to call Sam up about the god awful smell and a front end noise he tells me he's has nothing else to give and i'm leave that night for an 800 + miles to Stanfields NC. i then called Auburn mass Hertz they tried with no luck on a vehicle. So off to our journey in a smell filthy windows vehicle from you guys at Hertz rental. Now we get to the Carolina drop vehicle one day early to have the gentle i believe his name was Jon don't quote me on that tho he tell me the smell in that car was a pot smell mind you theses are the time's where in but haven't smoked in 20 yrs and to be excused of it I Didn't take it too lightly so everything's fine i pay we leave to received a phone message 2 hours after drop off and paid in full stating the found damage to the front tires and something with the steering again 2 Hours after i was humiliated and accused of smoking in the vehicle now damaging the vehicle. i have notes on file i spoke with a Maiesha which in return took the note's and told me she put me in for a full refund not understanding it could be denied till following up on it to be told that they would only refund me 25% that is not except able it was a dangerous part of our drive where the rain came down so hard the filth on the windows was unbearable had to get off and clean them at 2;30 am in nowhere's land. i'm not one to complain but a large company like yours is going to risk negative comment's or dose it even matter to you who the small folks are who mind help pay your salaries that help's support your families mouths. i'm not asking for to much just what's right and that is nothing less than a full refund. Thank you for you time and i will wait for your response to this matter. Scott Nishan.

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Update by Scott Nishan
Jul 12, 2018 9:59 pm EDT

requesting a full refund see note's

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Call the Waaaambulance!
, US
Jul 12, 2018 10:34 pm EDT

-------------------> .

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3:43 pm EDT
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Hertz london car rental congestion charge

I rented a car for one day in London. This was my first time renting a car in London. The rental site was the St Pancras Station, in the middle of the congestion zone, although I was unaware of congestion zones then. Although I had called to advise Hertz I would arrive later than planned but would definitely arrive within 3 hours, Hertz gave away my automatic SUV and only had a manual transmission Renault available. More important, the agent made no mention of London's Monday through Friday congestion charges, either verbally or by pointing me to a flyer stuck into the 23 page rental booklet. I rented a car for one day on a Sunday, but returning it on Monday took me through the congestion fine area, which was unavoidable considering the return location at St Pancras station. Having no insight into the congestion area charges until discovering the charge on my credit charge, I disputed the charge with my card company. Three weeks from the rental date I received an invoice from Hertz about the fine, and after researching on the internet about the congestion charge I then discovered the flyer tucked into the rental brochure between pages 21 and 22 instead of tucked into the booklet's cover pocket. I ultimately paid more for the congestion fine and Hertz's administration fee than I did for the car rental.

For a company that wants to provide superior customer service, providing guidance at the time of rental to at least find and read the flyer about congestion fines should be mandatory. Every other company I have ever rented from has provided guidance regarding any electronic bridge tolls or other possible issues. The congestion charges can be paid daily for a minimal cost; it is cheaper to pay the congestion fee every rental day Monday thru Friday (near GBP 1 per day) need to or not than to have Hertz wait for the penalty notice and add an administration fee of GBP 42 and charge it to the credit card. My total bill for the one day fine was GBP 122.

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5:29 pm EDT

Hertz roadside assistance

I rented a car from Hertz through Priceline to be picked up on June 26, 2018, in Billings, MT. All was well until I reached my destination. As I pulled into the garage, suddenly I had no brakes, could not shift out of drive and when I turned off the car to avoid driving into the house wall, could not remove the key. Called Roadside at 8:30 the next morning and was told a tow truck would be there in 60 minutes. Called back at 11:00 and was told a tow truck would be there in 60 minutes. Not convenient at this time as we had to meet a plane at Denver airport. Many phone calls later we were told that there would be a car for us at Greeley, CO, guaranteed. Got to Greeley, they had never heard of us and had no car available. And Billings was a franchise so they had no reciprocity agreement with them. More phone calls later, I was told that I could ride to the Denver airport with the tow truck driver and they might have a car available there. Might. No suggestions as to what I should do if they didn't. Car was towed at 7pm. The next day they finally had a car available in Ft Collins. I spent a day and a half of my vacation without a vehicle and basically on the phone. Everyone I spoke with at all Hertz locations were extremely helpful, but no one at Roadside seemed to be at all interested in my situation. I believe I am due some kind of monetary reimbursement for not having a vehicle made available and for the aggravation incurred by attempting to deal with the roadside assistance people.
Susan Sams, P O Box 1464, Columbus, MT 59019
[protected]
Hertz confirmation #H70408951B2

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3:35 pm EDT

Hertz hey 49 gulfport ms

Car was returned clean no damage no smoking in the car. Employee said there was white dust on the window and accused us of smoking in the car which did not happen. Did not charge 100 for smoking but 400 for smoking in a car that was not smoked in. When we asked to see the damage they were claiming he had someone drive the car away and refused to show us or any documentation relating to the charge. They took it so fast so we could not see it. He refused to show anything and said he didn't have to. They charged my card because they could and scammed us. My husband travels constantly and we have always rented from Hertz but NEVER again. I will also call an attorney to see what my rights are in this matter. I will blast this business on every social media platform I can reach. They just screwed over a repeat customer

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3:25 pm EDT

Hertz thrifty rental car at myr airport sc

I picked up a rental car at myrtle beach airport on saturday July 7, 2018. As we were driving to our condo the vehicle displayed a warning indication/aler. I immediately contacted the rental company where we picked up the vehicle. I was toldthat they could not help me at this time. Tbey took my phone number and was told that they would call me back. I never recieved a call back. The next day, July 8th, i was druving and the same warning indicator appeared again. I once again called the customer help line and could not get thrkugh to anyone. The warning i dicator wkuld come on constantly and i feared that if i kept driving it, something might happen to the vehicle. At about 9:00 pm i finally got through to a counter person at the rental car location where i picked up the car and was immediately told that they were slammed with customer's and they had no vehicles fkr an exchange. The counter rep was very unprofessional and had no time for me and told me to call back the next day.
I decided that i did not pay to rent a vehicle that i felt was untrustworthy, so i started to drive to the car rental location. On tbe way there itried to contract thrifty costumer service to let them know i was coming. I was transferred to the 24 hour emergency line. I was tild that all problems had to go thorough them first. I spoke with a very helpful. Person, Megan. I explained the issue and she agreed to go to the rental rsturn for an exchange. Megan tried to contact the rental desk at the airport and could not get an answer. Megan said to go to the desk and they would assist us. Also that she was noting our file and if we had any problems we should ask to speakwith the on site manager. If we still did not gethelp, we could call her back.
We pulle into the rental car area and found it to be a ghostland. We were the only people in the lot and there are fuve other rental companies there. There also was a ton of cars in the Thrifty lot. The attendant came over to greet us and we explained our situation. We went inside and there was no one but a janitor around. It had been approx. A half hour from my conversation with the vefy rude rental rep to pulling into the rental lot. Finally a man slowly walked out and stood there. He did not acknowledge us other than a stare. I started to explain the situation and he immediately became defensive and rude. I did as instructed by Megan and asked to speak with the manager. He said rudely that he was tbe only one there and there was no notes on our file and he did not know who Megan was. I showed him a snapshot i took of the warning indicator and he said he had to go talk with the outside attendant. He left my daughter, mother and myself standing at the counter for 20 minutes. He finally came back in, never said a word, and then helped a man that had just arrived with his return, as we stood there. Hethen gave me some paperwork to sign and handed me keys to another car. We left to get the exchanged vehicle and the outside attendant told us the man, named Dave, maybe, never came out and spoke with him at all.? I had considered upgrading my vehicle at the time of exchange but was never given the option. I have never been treated so rudely or as tbough i did something wrong before. It was absolutely horrible customer service and experience. Our family rents vehicles quite often, with your competitors. I gave Thrifty Rental Car this opportunity, and deeply regret it. Hopefully this will not happen to any one else.

Sincerely,
Thomas Bartunek

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Hertz In-depth Review

Website Design and User Experience: The website design of Hertz is clean and user-friendly, making it easy to navigate and find the information you need. The layout is intuitive, with clear menus and search options. The overall user experience is smooth and efficient, allowing users to quickly find and book their desired rental car.

Vehicle Selection and Availability: Hertz offers a wide range of vehicles to choose from, catering to various needs and preferences. Whether you're looking for a compact car for a solo trip or a spacious SUV for a family vacation, Hertz has you covered. The availability of vehicles is generally good, ensuring that you can find a suitable option for your desired dates and location.

Pricing and Rental Options: Hertz provides competitive pricing and flexible rental options. The pricing is transparent, with no hidden fees or surprises. The rental options are diverse, including daily, weekly, and monthly rentals, as well as one-way rentals for added convenience. Hertz also offers various insurance and protection plans to meet different needs and budgets.

Customer Service and Support: Hertz excels in customer service and support. Their representatives are knowledgeable, friendly, and responsive, providing prompt assistance and resolving any issues or concerns. Whether you have a question about your reservation or need help during your rental period, Hertz's customer service team is there to assist you every step of the way.

Booking Process and Reservation Management: The booking process on Hertz's website is straightforward and hassle-free. The reservation management system allows you to easily modify or cancel your reservation if needed. The confirmation emails and reminders provide all the necessary details, ensuring a seamless experience from start to finish.

Pickup and Return Experience: Hertz offers a smooth and efficient pickup and return experience. The rental locations are conveniently located, and the staff is professional and efficient. The check-in process is quick, and the vehicles are ready for you upon arrival. The return process is equally seamless, with clear instructions and dedicated drop-off areas.

Vehicle Condition and Cleanliness: Hertz maintains their vehicles in excellent condition and ensures cleanliness. The cars are regularly serviced and inspected, providing a reliable and comfortable driving experience. The interiors are clean and well-maintained, giving you a pleasant environment throughout your rental period.

Additional Services and Features: Hertz offers a range of additional services and features to enhance your rental experience. These include GPS navigation systems, child safety seats, and additional driver options. Hertz also provides roadside assistance for added peace of mind during your journey.

Loyalty Program and Rewards: Hertz's loyalty program, Hertz Gold Plus Rewards, offers great benefits and rewards for frequent renters. Members can enjoy expedited service, free upgrades, and exclusive discounts. The program is easy to join and provides excellent value for loyal customers.

Overall Satisfaction and Recommendation: Overall, Hertz delivers a top-notch rental experience. From the user-friendly website to the wide selection of vehicles, competitive pricing, and excellent customer service, Hertz stands out as a reliable and trustworthy choice. I highly recommend Hertz for your car rental needs.

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Contact Hertz customer service

Phone numbers

+1 (800) 654-3001 +1 (800) 654-3131 More phone numbers

Website

www.hertz.com

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