Hertz
reviews and complaints

Hertz rent to buy program

-Purchased a 2017 Hyundai Santa fe in Estero Florida on 7/17/18 When I arrived to complete the transactions I had two questions: Where are the floor mats? Do I get a second ignition key?
Salesperson response-Hyundai never gives a second Key. You'll have to purchase one.

In the floor mats- Hyundai does not provide them. Car has 19000 miles and the carpets are pristine! Walking around the lot- many Hyundais had floor mats. My car has plastic floor covering the carpet (installed by dealer marked on them) This was an outright lie.
I've had to order floor mats front and back for $100.00 including shipping. I would like to be reimbursed as this was a company spokesman who misrepresented his own company's practice.

I am very disappointed with this car rental from July 18 thru July 21st. First, the agent charged me $31 a day for basic insurance without telling me the price, last time when I rented 2 years ago, it was $6.95 a day. Otherwise, I could have my own personal liability insurance from Geico for coverage. Second, I was charged for the 156 miles that I used the car, once again, I wasn't told that part. Third, I returned the car the same day as promised but 2 1/2 hours later and I was charged for one full day car rental and one full day insurance coverage. For this small amount time that I used the car, it's a total rip off. I am totally disappointed and was totally robbed. I never heard from any other rental car charged for a complete day if you return the car a bit late. THIS IS COMPLETE ROBBERY. Hertz has lost me as a customer and I will make sure that my family and friends will never use your company. I used my company's discount code and it didn't even help, for 3 days, my bill amounted to $321.00, what a robbery!

On Friday, July 20th I had booked a rental car for 4:00pm pick-up at the Charles Dimmock Pkwy location in Colonial Heights. I rent from this location often and continue to run into the same problems - cars have high miles, smell like smoke and do not have a full tank. This particular rental (RR#[protected]) was my worst experience yet because the employees clearly don't care about customer service.

One employee was gabbing with a friend (not a customer) in the parking lot and the other was to buys on his personal phone call to be bothered or even get off his chair. After getting the keys, I walked to the car and smelled smoke as soon as I opened the door. I walked back in and told the male employee the car wasn't acceptable and asked what other car he had available. He said they didn't have any others and if I wanted a different car, I would have to drive 30 miles to the airport to do an exchange, then went back to his personal phone call.

I was livid. I got in the car and realized it hadn't been cleaned, nor had the tank been filled! I called Hertz reservations to see what they could do and they said the airport exchange was the only option. Why wasn't anyone willing to get a different car brought over that I could swap the next day? Why didn't anyone look for a solution to "make it right" for the customer without further inconveniencing the customer?

Due to the horrible smell and my allergies, I had no choice but to take the rental the 30 miles to the airport to exchange. I had to drive with the windows open the entire time to minimize irritation to my throat from the smell. Each person I interacted with at the Richmond International Airport (RIC) location was apologetic and doing their best to make things right. They were not able to upgrade the car, but they did print me out a voucher/coupon for my next rental. Finally! This Hertz employee did something to make up for the major inconvenience to this customer. Kudos and thank you to the RIC Hertz team!

Why is it that the Colonial Heights or Hertz customer service don't have the same "customer satisfaction" attitude? It was clear the employees didn't want to take the time to clean the car, put in a smoke bomb or to fill the tank. They were focused on themselves and their personal conversations. If Hertz wants to charge premium prices for their rentals, then customers expect clean cars, low miles and full tanks of gas upon pick up. Hertz - you have a location that is consistently under-performing, so as a frequent renter, I'm requesting you do something about it!

7-20-18, I broke down in Yreka, Ca. enroute to Folsom, Ca. Was taken to TNT Rentals who rents for Hertz. Was told by Gerry Shirley that his location only did round trip rentals not one way drop offs. However, he did have a car that was dropped off at his location that needed to be returned to the Sacramento International Airport. If I could do this for for HERTZ then I could take this what he called Hertz's idea of an Uber car, ( not sure what that means). I agreed as I needed to get back to the Sacramento area. He stated that he could probably do it for no cost as I was doing him and Hertz a favor as now Hertz would not have to pay two employees to come pick it up and return it. After Gerry talked to someone on the phone he told me he would have to charge me $150 rental to Sacramento. I absolutely thought this was an awful lot for a 1 day rental but I was stuck. Gerry did the paperwork gave me the car and I was off. Now, contract states 8/8 on gas when car had less than 1/2 a tank Gerry advised before I left and told me to just put that much in at drop off. Shows 75, 014 miles when it had 82, 000 + when I left. Gerry advised. Hertz supposedly has a NO SMOKING policy in the cars, this vehicle smelled like a 100 year old ash tray! I honestly had to drive 280 miles in 100+ degree heat with the windows down because of the smell. I took pictures of the cigarette butts in the drivers door pocket. Terribly stained seats and filthy dirty all over. Evidentially employees drive this car and don't give a **** about it. My main complaint is that I returned the car for Hertz, I should have have afforded some type of discount ? Rented 7-20-18, Rental Record # H6717764 4 CA. Unit # 6097398. OWN #00599 License # 7MIV171. Gray Hyundai Elantra. Randy Braziel 128 Bittercreek Dr Folsom, Ca. 95630. [protected]@att.net. [protected] hm. [protected] cell.

To whom it may concern,

My name is Pierre Coulombe and I want to express my disagreement with my last renting experience with Hertz. The contract number is [protected]. image1.jpeg

First I want to mention that I am not a novice in renting cars. Actually in my former job, with Hydro Aluminium SA, I was a gold member as I travelled a lot and since my retirement I still travel at least 2-3 long trips around the world. The situation I experienced during my last trip in Austria, Hungary and Germany was the first time that happened to me and I am still angry about it.

Let me explain:

I reserved the car in January via CAA Québec and full payment was taken. I also took full insurance as I don't want to experience disagreement when I return the car.

May 7, we arrived in Munich and we came to Hertz counter there was a line up and I waited as other customers. Then a young lady, not speaking too much English served me.

First, as I used to do, I mentioned to her that I paid the entire rent: she said yes. I also mentioned to her that I have full insurances: she said yes. And then she prepared the papers and give it to me. As the total amount was around what I paid in January I signed.

Never during our conversation she mentioned or proposed other insurances or upgrading; so for me, in full jetlag, I thought that was just the normal rental paper to sign.

In my January contract it was mentioned Opel Astra or equivalent and they gave me a Ford Focus which is equivalent. Take a look at this car evaluation https://www.caradisiac.com/Ford-Focus-Opel-Astra-VW-Golf-la-legion-etrangere-68945.htm.

Can you really imagine that I would have paid 500€ to have an equivalent car? And take extra insurance as I took full insurance?

I returned the car June 9, full of gaz and with no damages.

When I returned home I checked my Master Card bill and I saw that Hertz charged me an extra 1, 173 € . We are not talking a small difference in calculation or so; it is about doubling the rental cost!

So it looks for me that I was abused and I ask Hertz to reimburse the full amount.

Pierre Coulombe

Hertz didn't have a car rental available for me between July 6, 2018 and July 9, 2018 for me to go to my doctor appointment. I was discharged as a result of my missed appointment. I didn't get a rental car until 4:00 pm. My appointment was at 1:30 on July 9, 2018. I'm a ill patient who needed to make that appointment. It was my pain management doctor.

First i had reservation to pickup at Worcester airport on 6/27/2018 got there with no one working at all picked up phone a gentleman by the name of Sam instructed me to go to park ave to pick up a vehicle on arrival they had no Camry waiting so he stuck us in a Nissan drove off drove to my house less than 3 miles away to call Sam up about the god awful smell and a front end noise he tells me he's has nothing else to give and i'm leave that night for an 800 + miles to Stanfields NC. i then called Auburn mass Hertz they tried with no luck on a vehicle. So off to our journey in a smell filthy windows vehicle from you guys at Hertz rental. Now we get to the Carolina drop vehicle one day early to have the gentle i believe his name was Jon don't quote me on that tho he tell me the smell in that car was a pot smell mind you theses are the time's where in but haven't smoked in 20 yrs and to be excused of it I Didn't take it too lightly so everything's fine i pay we leave to received a phone message 2 hours after drop off and paid in full stating the found damage to the front tires and something with the steering again 2 Hours after i was humiliated and accused of smoking in the vehicle now damaging the vehicle. i have notes on file i spoke with a Maiesha which in return took the note's and told me she put me in for a full refund not understanding it could be denied till following up on it to be told that they would only refund me 25% that is not except able it was a dangerous part of our drive where the rain came down so hard the filth on the windows was unbearable had to get off and clean them at 2;30 am in nowhere's land. i'm not one to complain but a large company like yours is going to risk negative comment's or dose it even matter to you who the small folks are who mind help pay your salaries that help's support your families mouths. i'm not asking for to much just what's right and that is nothing less than a full refund. Thank you for you time and i will wait for your response to this matter. Scott Nishan.

I rented a car for one day in London. This was my first time renting a car in London. The rental site was the St Pancras Station, in the middle of the congestion zone, although I was unaware of congestion zones then. Although I had called to advise Hertz I would arrive later than planned but would definitely arrive within 3 hours, Hertz gave away my automatic SUV and only had a manual transmission Renault available. More important, the agent made no mention of London's Monday through Friday congestion charges, either verbally or by pointing me to a flyer stuck into the 23 page rental booklet. I rented a car for one day on a Sunday, but returning it on Monday took me through the congestion fine area, which was unavoidable considering the return location at St Pancras station. Having no insight into the congestion area charges until discovering the charge on my credit charge, I disputed the charge with my card company. Three weeks from the rental date I received an invoice from Hertz about the fine, and after researching on the internet about the congestion charge I then discovered the flyer tucked into the rental brochure between pages 21 and 22 instead of tucked into the booklet's cover pocket. I ultimately paid more for the congestion fine and Hertz's administration fee than I did for the car rental.

For a company that wants to provide superior customer service, providing guidance at the time of rental to at least find and read the flyer about congestion fines should be mandatory. Every other company I have ever rented from has provided guidance regarding any electronic bridge tolls or other possible issues. The congestion charges can be paid daily for a minimal cost; it is cheaper to pay the congestion fee every rental day Monday thru Friday (near GBP 1 per day) need to or not than to have Hertz wait for the penalty notice and add an administration fee of GBP 42 and charge it to the credit card. My total bill for the one day fine was GBP 122.

I rented a car from Hertz through Priceline to be picked up on June 26, 2018, in Billings, MT. All was well until I reached my destination. As I pulled into the garage, suddenly I had no brakes, could not shift out of drive and when I turned off the car to avoid driving into the house wall, could not remove the key. Called Roadside at 8:30 the next morning and was told a tow truck would be there in 60 minutes. Called back at 11:00 and was told a tow truck would be there in 60 minutes. Not convenient at this time as we had to meet a plane at Denver airport. Many phone calls later we were told that there would be a car for us at Greeley, CO, guaranteed. Got to Greeley, they had never heard of us and had no car available. And Billings was a franchise so they had no reciprocity agreement with them. More phone calls later, I was told that I could ride to the Denver airport with the tow truck driver and they might have a car available there. Might. No suggestions as to what I should do if they didn't. Car was towed at 7pm. The next day they finally had a car available in Ft Collins. I spent a day and a half of my vacation without a vehicle and basically on the phone. Everyone I spoke with at all Hertz locations were extremely helpful, but no one at Roadside seemed to be at all interested in my situation. I believe I am due some kind of monetary reimbursement for not having a vehicle made available and for the aggravation incurred by attempting to deal with the roadside assistance people.
Susan Sams, P O Box 1464, Columbus, MT 59019
[protected]
Hertz confirmation #H70408951B2

Car was returned clean no damage no smoking in the car. Employee said there was white dust on the window and accused us of smoking in the car which did not happen. Did not charge 100 for smoking but 400 for smoking in a car that was not smoked in. When we asked to see the damage they were claiming he had someone drive the car away and refused to show us or any documentation relating to the charge. They took it so fast so we could not see it. He refused to show anything and said he didn't have to. They charged my card because they could and scammed us. My husband travels constantly and we have always rented from Hertz but NEVER again. I will also call an attorney to see what my rights are in this matter. I will blast this business on every social media platform I can reach. They just screwed over a repeat customer

I picked up a rental car at myrtle beach airport on saturday July 7, 2018. As we were driving to our condo the vehicle displayed a warning indication/aler. I immediately contacted the rental company where we picked up the vehicle. I was toldthat they could not help me at this time. Tbey took my phone number and was told that they would call me back. I never recieved a call back. The next day, July 8th, i was druving and the same warning indicator appeared again. I once again called the customer help line and could not get thrkugh to anyone. The warning i dicator wkuld come on constantly and i feared that if i kept driving it, something might happen to the vehicle. At about 9:00 pm i finally got through to a counter person at the rental car location where i picked up the car and was immediately told that they were slammed with customer's and they had no vehicles fkr an exchange. The counter rep was very unprofessional and had no time for me and told me to call back the next day.
I decided that i did not pay to rent a vehicle that i felt was untrustworthy, so i started to drive to the car rental location. On tbe way there itried to contract thrifty costumer service to let them know i was coming. I was transferred to the 24 hour emergency line. I was tild that all problems had to go thorough them first. I spoke with a very helpful. Person, Megan. I explained the issue and she agreed to go to the rental rsturn for an exchange. Megan tried to contact the rental desk at the airport and could not get an answer. Megan said to go to the desk and they would assist us. Also that she was noting our file and if we had any problems we should ask to speakwith the on site manager. If we still did not gethelp, we could call her back.
We pulle into the rental car area and found it to be a ghostland. We were the only people in the lot and there are fuve other rental companies there. There also was a ton of cars in the Thrifty lot. The attendant came over to greet us and we explained our situation. We went inside and there was no one but a janitor around. It had been approx. A half hour from my conversation with the vefy rude rental rep to pulling into the rental lot. Finally a man slowly walked out and stood there. He did not acknowledge us other than a stare. I started to explain the situation and he immediately became defensive and rude. I did as instructed by Megan and asked to speak with the manager. He said rudely that he was tbe only one there and there was no notes on our file and he did not know who Megan was. I showed him a snapshot i took of the warning indicator and he said he had to go talk with the outside attendant. He left my daughter, mother and myself standing at the counter for 20 minutes. He finally came back in, never said a word, and then helped a man that had just arrived with his return, as we stood there. Hethen gave me some paperwork to sign and handed me keys to another car. We left to get the exchanged vehicle and the outside attendant told us the man, named Dave, maybe, never came out and spoke with him at all.? I had considered upgrading my vehicle at the time of exchange but was never given the option. I have never been treated so rudely or as tbough i did something wrong before. It was absolutely horrible customer service and experience. Our family rents vehicles quite often, with your competitors. I gave Thrifty Rental Car this opportunity, and deeply regret it. Hopefully this will not happen to any one else.

Sincerely,
Thomas Bartunek

I booked through my AAA a month and a half prior to my pick up date needing a mini van to travel from IL to AZ. I had never used Hertz before but only did bc I needed the unlimited miles. I called 3 days prior to confirm the information & everything was ok. I received a phone call the next day stating that they were confirming but asking if I would rather do a Suburban or Yukon bc there were no vans available for me. I complained at that point about why I needed the van to begin with. I was still offered the other vehicles at a higher price but they would provide me with 1 free tank of gas. I explained that I wanted the vehicle that I booked, that 1 tank of gas for a suburban w/ my family of 4 was unacceptable due to the price of gas and how much it would take to drive that far, in addition to the upcharge already for the other vehicle. Then I was told that they would do what they could to get me what I asked for. I called back the next day (day before leaving) and I was told I did have a van. When I arrived at my time of pick up, I waited 30 mins due to a line of customers (1 employee working on a Saturday) and there were more behind us. Upon inspection of the van, we complained about the van having 4 bald tires. I was offered another van (new) but then was told it could not be leased due to a hold on it. (Don't offer if you can't rent it out). We felt obligated to take the bald tire van bc that is all they could get me. We ended up having a flat tire in the middle of nowhere on a highway. I called the location and he directed me to Roadside Assistance. There I was met w/ rudeness and absolutely no help bc I didn't purchase their premium program of roadside. I wasn't even offered towing (which I know would have been my expense). While on the phone with roadside, the man was rude and only read from the manual on where the spare tire was and the tools (they are not in the same location-access for the spare is in the inside middle and the tools are in the back). He talked to me like I was dumb, continually asking me if the tire could be fixed. Many times I explained no; it was a blowout. The man told me to call my AAA for towing. I asked if he could call since I was trying to take care of my children on the side of the highway while my husband was trying to get the spare out. He said no; that would be a charge. He then tried to have me backtrack 2 hours to get another vehicle when I explained where I was headed and asked him to find me a vehicle in Amarillo. He stated he called and that there was only 1 van available there. I asked him to book it for me so we could switch it out when he explained he was not able to book it since I was still a few hours away; that I would have to call 30 mins prior to entering Amarillo. I called the Amarillo location right after that and they had no issue booking it for me and also stated that they had not heard from anyone needing a van. I unfortunately had to wait till morning to get it due to being closed when we arrived but the ladies in Amarillo were very nice and understanding while being helpful. The other problem with both Nissan Quest vans we encountered was the Death Wobble ( very common in jeeps but happens in others too-look it up if unsure what it is) but it feels like you have a flat and the entire vehicle shakes violently. We decided to do the early drop off when we returned just to be done with the vehicle and not taking time away from work. I left a note on my receipt to have the manager Kristin call me. I ended up calling since I had not heard from her yet and explained my concerns to her from the start. She stated that she was there when Ryan first made the call to me about the van and that he never stated a van was unavailable that he was offering a different vehicle since it is Summer time and they are busy. I told her that was untrue and there were others who had received the same phone call bc they were there waiting in line with us on Saturday discussing it. She said the did get me the van so they did what they could and that I signed the contract. Yes I did, but I explained to her how we felt obligated to do so with the situation at hand (I explained everything to her). She stated that there is no way the vehicle is unsafe bc of the inspections that they have to pass. I told her that anyone could see how bald the tires were and that we complained while there about them, that I felt like they needed better inspections or maintenance on their vehicles before the rent them to people traveling for safety purposes. I then asked her if there was any compensation for the troubles we had (which was suggested by those in Amarillo since Hertz is supposedly all about their customer service). The Manager Kristin stated that she was already doing me a favor by not charging me for the roadside assistance and for the tire. I explained that there would not be any charges at all for any of that considering roadside assistance did absolutely nothing except read from the manual and that I drove on a donut spare for a few hours since they failed to put new tires on a vehicle that needed them. I will be watching my credit card to make sure that there are no additional charges but I will be still contacting Hertz Headquarters as well to file a formal complaint for the awful customer service from the location & roadside and not being of any help when you rent a vehicle from them. No, I am not a gold member nor purchase additional coverage, but you still have to take care of the customers that rent your vehicles when they rely on you for safe travels, regardless of what type of member they are. I will not rent from Hertz again.

I recently rented from Hertz Namibia at the Windhoek airport. The agents at the front desk simply lied to me or told me the wrong information on numerous occasions.

I purchased the super waiver as well as tire and windsheild coverage. A tire blew on the drive to Sossusvlei. Upon return, I was told by the front desk agent that everything was fine since I had insurance. A week later, I received a charge for $394 USD on my credit card for the tire! I had to call them to find this out, as I was not given an invoice. They told me that scratches on the rim were not covered, even though the agent told me specifically when I dropped the car off that the rim was covered. When I requested an invoice, I was told that they had sent me an email. When I asked them to confirm my email, they couldn't find my email address... Seriously ridiculous and unprofessional.

We live in Vernon BC . We were in an accident while on a trip to Vancouver BC (350 miles away). Our car was totaled and the insurance company recommended your firm and made arrangements for one of your drivers to pick us up at the insurance company's office and take us to your location at Via Rail. We rented a car on the 3rd of March . See rental record H37416702 . We told the attendant that we wanted it for a week or so to get us home to Vernon B.C. We clearly stated we would drop it off at the Kelowna Airport . The attendent confirmed the rate was $25.00 a day and we could drop the car off at the Kelowna Airport at no extra cost.
The Hertz office at the Kelowna Airport is the closest drop off to our home. We made a Visa payment of $231.00 as a security deposit and were told any credit balance would be returned to our account. When we received our credit card statement we were shocked at the amount of $ 271.50 charged to our account. I did talk to someone at your call centre and they said they would have someone call and get back to me.
I did not received word or even a return call so today I called again . The girl said she could not help and I should send an email to this department and you would resolve this issue. Again I want to reiterate that we we had just been in a serious accident and were a little shaken. But we did make it very clear to the attendent in Vancouver that we were renting this car to get us back to our home 350 miles away and that we were dropping this car at the Kelowna Airport. We trust you will bring this matter to a satisfactory close.
Yours truly,
Dale Harvey

I rented a vehicle February of 2018, the vehicle was stolen. I have submitted police reports and all required documents that was requested. I was charged over $1000 for days that I didn't have the car, towing fees etc. I have spoke with the location manager and her supervisor. I was promised a refund almost 5 months ago and have yet to receive it. I contiously call and email the company and no one has issued my refund I just receive promises of a refund but no action. I don't know what steps to take next or who else to reach out to but an attorney. This is becoming very frustrating.

I rented a car in France but I made my reservation at the US office. I wanted an automatic car because I am 63 years old and have never driven a manual and thought it would be too stressful. Customer service told me that I should be able to get an automatic. Unfortunately, when I got my reservation confirmation email, I did not pay attention that the confirmation said "manual". At my arrival in France, not only the pick-up location told me they did not have any automatics but they also did not make any effort to redirect me to another place that may have been abled to provide me one. In addition when I had to return the car after 2 days because continuing to drive a manual was stressing me out too much and putting me and others in danger, they charged me an overpriced daily rate that did not reflect the rate that was given to me when I reserved for 1 month. I had called the international phone # the day before and was assured that I would not get penalized for returning the car earlier and that I would only pay for the 2 days I had rented it. The agent on the phone never mentioned that it would be a different rate.. In addition, the Hertz location is located in an industrial area 2 miles away for the city center and I had to pay for a taxi because they do not pick up customers or give a ride back. As a Hertz member I am extremely disappointed and, respectfully, I intend to let it be known and warn others on social media and stay away from Hertz (at least in Europe) in the future. Given that I had to return the car for not fault of my own and did not get the quality of service that I expected, I believe that my complaint is more than justified

I rented a car from the Dallas Love Field Location in May of 2018. They did not perform a vehicle inspection prior to me leaving. The next day, after I arrived to my destination I went out to the car and found the middle console wide open. Upon further investigation I saw that the latch to keep the console closed had fallen off. (Keep in mind I didn't even use the console) You could tell that it had come off previously and it had either been glued or hot melted back on. I took pics with my phone for proof. When I brought the car back I let the attendant know what had happened and he had me fill out an incident report. I even wrote on there that you could tell it had been broken before I rented the car. Today June 27th, I get a call from the Hertz claim center telling me I owe $187 for repairs that were made to the vehicle and that since I filled out the incident report that I took responsibility for the repairs and that it was my responsibility to make sure the inspection was performed prior to me leaving. Lesson learned, I will not be using Hertz ever again.

June 25th 2018 6pm. I accidentally locked my keys in my Hertz rental car. I phoned for Road Side Assistance, but was refused service. The dispatcher said that the driver's license and birth date that I provided do not match the data that they have, and so they could not dispatch assistance.

I phoned the local office where I rented the vehicle (OKC Airport). They checked my driver's license both at the rental desk and at the parking lot gate. They should have known my DL number. They were not able to validate me, however when I went to hertz dot com the next day, I saw that my profile has the correct DL #.

The management team should have been able to find a way to render aid. Instead they were more interested in following policy to the letter than rendering assistance to a stranded traveler.

My efforts to help them solve this dilemma were not fruitful, and as a result I wound up procuring road side assistance on my own dime. In all I spent five hours stranded in a 7-11 parking lot before I was finally rescued at a cost of $80.00.

I request reimbursement from Hertz for service that was provided in my contract but was refused. I also desire some compensation for the discomfort and inconvenience of being stranded for five hours. I also want assurance that Hertz has corrected the errors that have resulted in this problem in the first place. they may be a data errors, they may be a procedural errors, or maybe both.

John Sutton
[protected]
john.w.sutton3.[protected]@mail.mil
Hertz Gold #[protected]

I booked a Hertz vehicle number 6314561 on 25th jun at 2pm from LAX airport I chose to drop it at LA Downtown Hotel at 10.30pm as I was suppposed to catch bus for Phoenix, I also enquired if there will be any extra charges if I drop the car to San Francisco, I was informed that charges are same if the car is returned within 24 hrs, when I went to the Drop off location with full fuel tank, there was no one from Hertz to get the car or Keys, instead the Hotel Assistant informed me to pay $44 as Its after hours drop off, My rent agreement clearly mentions time and place for the drop yet I was asked to pay the amount half as my full day rent of the car.
He later asked me to talk to customer relations to ask for waiver for the fee which was refused by the customer relation officer and instead suggested me to go to another drop off point which remains open 24/7 to his knowledge, it was 6 miles far I went there struggled for 20 mins to find the location as there are no indicators about thr Hertz place, I parked the car and was wandering with 2 huge luggage bags and extra carryons looking for where to submit the keys (I was informed so by the valer parking assistant), I found that Hertz office was closed at that place too. I missed my bus, I couldn't go to Phoenix on time, I requested to allow me to get the car to Phoenix withiout extra charges as LA - SF is approximately at same distance as LA - PHX, But it was not allowed, Customer Relations sent me to talk with the LAX office assistants and LAX assistants asked me to contact PHX assistants as they can not say for each other, now I do not have place to stay at night and I have lost quiet a lot of money in this entire mess, the fuel tank has also reduced in level.
Totallu frustrated, never gonna use Hertz in life

This is both suggestion and a complaint. I rented a vehicle from your Hertz office in Anderson, SC this past weekend (22-24 Jun). My complaint is I was surprised and very disappointed to discover upon renting it that I could not return the vehicle Sunday afternoon because the facility does NOT have a key drop box! This is a major inconvenience because I had to rearrange my early Monday morning schedule to take the vehicle back first thing this morning (8:00) to avoid being charged for Monday. That was a major hassle in comparison to being able to drop the vehicle off Sunday afternoon when I got back from my trip. My suggestion is to have a drop box at this location like other Hertz locations and other car rental companies. I mean, how hard would it be to install a key slot in a door? Because I can't return a vehicle on Sunday afternoon or evening, it's highly unlikely I'll rent from this location again.