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1.4 1169 Reviews

Hertz Complaints Summary

129 Resolved
1040 Unresolved
Our verdict: With Hertz's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Hertz reviews & complaints 1169

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L
8:11 am EDT

Hertz rental policy

So my daughter shows up a day early, but called several times from Jacksonville before boarding her plane to Austin, Texas to arrange pick up of her rental a day early...as shevarrives at 10 pm. To Austin airport location of Hertz she is made aware that the hotwire reservation could not be changed, where she was supposed to pick car up tomorrow in Dallas for a week rental. After the clerk was able to get hotwire to cancel the reservation and then try to help my daughter the $ was tied up on the card. She tried to split payment for new rental on two cards but could not do that, nor could she pay cash. My daughter was traveling to work the PGA TOURNAMENT IN DALLAS THIS ere WEEKEND and supposed to be on the course at 7 am today Wed March 22, 2017. After several hours and her sitting at the desk crying her eyes out at midnight a fellow passenger paid for her rental and she gave him her only cash she had since bot only did the hertz clerk cancel her hotwire agreement but the monies are now on hold for 3 to 5 days which leaves her with no monies the entire trip. My daughter is a stroke suvivor and is lucky to be here. She has struggled and managed to overcome so many obstacles in her life, but things that upset her to this length and her deficiets became more obvious as she tires. I am so aggravated at the policies and the fact that managing a body shop for 5 years, i KNOW THAT THINGS CAN BE CHANGED and or waived by the employee, but yet NONE OF THESE THINGS WERE DONE AND DEPENDED ON A TOTAL STRANGER TO take my daughters cash and help her. Not only will social media know that the policys can be waived but the difficulties in changing or adding ONE LOUSY DAY TO SOMETHING!

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M
6:23 pm EDT

Hertz dayton international airport

I am in a rental because of a car accident. The rental car became flat . I told the hertz people that I had to put air in the tire passenger back side and then the next day the low tire pressure light came on saying add air to the left driver front tire . The tire was flat when I got off work I called road side assistant, guy came put air in tire, air would not stay. The road side assistant guy and I took the rental car to another hertz location and was getting another rental car .The lady whose name was Tina she was at the Dayton International Airport hertz which is located in vandialia Ohio, she was just nasty like I delivery put the nail in the tire, she tried to say that rental car was due be back two days ago I told her no one called me and said anything she tried to say it they called 8 times I said no one called me.Rude service not nice

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J
11:10 am EDT

Hertz reservation issues

I booked a reservation online. And I received a confirmation number. When I got to the location they told me they didn't know why the hertz system let me reserve online because they were sold out of cars. I told them I have a reservation number still they said they could don't anything and left me without a car. I called the 1800 number of hertz they aplogoized and said they were him a look for a vehicle in a surrounding location. And they were sold out as well. I normally rent thru avis and a friend recommended me to use hertz. First time making a reservation with hertz and it was a awefull experience I was left with out my vehicle which was a weekly rental. I missed my mandatory company meeting do to not being a vehicle for transportation and got a write up from my job with a final warning. My hotel charged my card because it was less than 24 hour cancellation. So I lost allot of money and almost got fired this is a huge issue with me and I would expect some kinds of a response back. I have included a picture of my screenshot reservation number

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11:34 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Hertz service

I'm aware that an employee name Kenyatta givens does not have a proper drivers license and is operating the company vehicles I feel that this is unsafe and Inhuman due to I was let go from company for not having a valid license yet this young lady continues to work there the company stated everyone will be treated fairly however hertz in the Indiana international airport refuses to take action so I'm reporting to higher authorities

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J
12:43 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Hertz car rental requiring a hard credit check when clearly not stated on website

Hertz Location Manager Michael(would not give me his last name)at the Las Vegas McCarran International Airport would not take my wifes Debit/credit card without filing for a credit check first requiring a hard hit against out credit score. Outrageous! I read him the exact verbage on the Hertz Las Vegas McCarran International website that stated it was perfectly ok with proof of a returning flight coinciding with our reservation and 2 forms of ID, which she had showed him. Michael still declined to honor their reservation for her and my 13 year old daughter a car for a soccer tournament over the weekend. when the website says one thing and the unsympathetic egotistic manager says another, then the system is broken. Now you've lost our business forever and we have to fight the credit check to get the hit taken off. I'm absolutely livid with the poor customer service and lack of quality information on the website. 3/17/17 9:45pm

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G
8:56 pm EDT

Hertz customer service

To whom it may concern,

I write with great disappointment not only regarding the product you have rented me, but the costumer service I have been provided with. I rented a VW beetle at the Hertz on Baum in Pittsburgh, PA for a three month rental which I was excited about. While the details below are lengthy, I hope you take the time to understand my frustration.

Own Area: 01793
Veh #: 5502786
Lic: 8AWDW2

Almost immediately I began to notice that the car remote was incredibly sensitive and would often take multiple attempts before unlocking - fair enough, things happen.

Day 1: On Monday 3/15, I woke up (in a snow storm) to find that my car wouldn't unlock - frustrated, I called your customer service (on my way to work since I was now late), who would not allow me to set up an appointment to have the car jumped/ taken a look at (It's 2017, this should be an option by now). Hey - not the customer service reps fault as she has no control over your system capabilities. What frustrated me the most out of this interaction we had - zero empathy, zero solution, and when I mentioned that i'd like to be reimbursed for my 2 Ubers that day, I was met with a pessimistic and very rude attitude. Customer service is everything in this day and age.

Day 2: Trying to be scrappy I looked on youtube to see if there was a way to unlock a VW beetle without a visible keyhole (another recommendation that wasn't provided by your customer service rep). I got in the car and surprisingly it wouldn't start - what do you know, that's 2 more Ubers to total 4 unnecessary rides. I called customer service again and they sent a lovely tow truck driver from AAA (he had amazing customer service). It was confirmed, my car battery was not reparable, and I would need a new one. Lucky for me, the AAA driver had one that I could purchase from him and I could be on my marry way. WRONG - I called customer service who told we that I would not be reimbursed for the perfectly good battery that could be installed right then and there. The solution was that I would need to go all the way to the airport in rush hour traffic to pickup another car. With evening plans (and lets be honest - who the hell wants to sit in traffic when my car that I rented should be operating perfectly fine anyway).I refused and get to do this ring around the rosie tomorrow morning.

Ways in which this has been a huge inconvenience:
Customer service reps have zero empathy and have lack of solutions - Train them!
The fact that I cant set an appointment for future tasks - Evolve!
I can not be guaranteed the same type of car, and those "comparable" are not comparable at all - Then give me a better car!
I was asked to drive over 30 miles to get a new car (HUGE inconvenience). - This shouldn't even be an option
4 unnecessary Ubers which I expect to be reimbursed for - Pay the customer back. No questions asked
I couldn't take care of this issue myself by simply being reimbursed for a battery. - If a solution presents itself, take it!
Needless to say, I am not excited to have to do this process all over again tomorrow with hopes for a better solution.

Thanks for your time,

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J
4:27 pm EST

Hertz car rental & insurance

Hotwire itinerary: [protected]
We booked a midsize car rental to be available at tampa intl airport on fri feb 24th, 2017 @ 11:00pm to be returned on sat, feb 25, 2017 @06:00pm - also car insurance was purchased in conjunction for a total of $57.84
($39.84 for car rental + $18 insurance)
We arrived at hertz’s counter at 10:20 and stood in long line for about half hour, just to be denied the car rental we were asured to be available - no need to confirm is stated.
First, the rather rude clerks requested a $200 deposit! we were led to believe that all payments were made through hotwire and no deposit was required! however, even when we were ready to make the deposit using either of our credit/bank cards the clerks refused to accept them, and one of the main reasons is that we were not flying out of same airport! well, we were going on a sea cruise out of tampa and just needed the car for a day to visit a 90 year old aunt…. we were going to return the car to the airport! why do they care if we fly out of tampa or not? make no sense!
There was no reasoning with these rude clerks – and in addition, we could not use the car insurance that was issued through hotwire - alliantz – at $18, as stated above.
So here we were, paid for assured services – but no services were rendered!
We ended up with a great service from enterprise and they even upgraded our car to compensate for hertz’s abuse!
They did not even ask for a deposit and were extremely helpful and polite!

We demand a refund for the amount of $57.84 - for services not rendered!

Please reimburse my account
Janet howland
[protected]@aol.com

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S
4:37 pm EST
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Hertz uber rental car

I had a reservation for a Uber Car to be picked up last Friday which I reserved 48 hours before, i called the location on Archer ave in Chicago and they told me they didn't have a car yet and would call me, I never received any calls and it's already Tuesday, I called yesterday and got lectured for something I did not do to a previous car that I rented and was told that No Uber Cars were in and would get contacted, I never got contacted again and called 3 different times today and no one answers the phone. When can I get my car that I reserved?
Please call me [protected] Ysidro

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J
12:05 pm EST

Hertz customer service

I went to the Big Bear City location and was harassed. What "customer service"! The owner cussed, yelled, and slammed the door in my face. When we sat down, she said she had to get the milage of the car that had been just taken back and I asked her if the cars are washed between each guest. She became very rude and hostile, saying she only washes them during the summer and I asked if we could see it before renting it. She wasn't happy but said fine then lead me outside, where she unlocked the car then went back inside. While walking us outside, she said it doesn't matter to her since she might not even have the business tomorrow. I asked her where do I drop off the car then? She says "you'll find out. Maybe here. Who knows." Super aggressively. We were looking at the inside of the car when another guy came out and took it. She had rented it to someone else! We were literally looking at it for five minutes (coffee stains everywhere, what appeared to be throw up stains on the seat and dirt was everywhere.) I went back in to tell her we were still looking at the car and she said I never came back into the office. I said I was barely out there for five minutes and she never came back out. She started cussing me out and trying to push me out of the door while proceeding to shut it on me. I held it open and was bewildered by her attitude! She told me to "F" off and screamed at me that she wouldn't rent to me. I told her I was trying to visit a family member who was dying and she said oh well practically. Then with a last scream of her not renting to me, she told me to get the f out.

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P
11:25 am EST

Hertz discrimination in the workplace

To whom this may concern.,
My name is Patrick Poyser, I've been an employee for Dollar Thrifty at the Ft Lauderdale airport for over six years. I'm in the top 5 in performance every month since hire date among 25 sales associates my specialty is always customer service . I'm well loved you my fellow associates, customers, even including Regional Manager that now calls me the Mayor of the airport. I've held that location to my heart like a baby eg; when the manager fails to schedule properly I manage two counters of customers, Dollar and Thrifty for a minimum of 1-2hrs on many mornings until the next associate shows and I've never complained or be frustrated about the continuous downfall.
My complaint today is that I was not treated fairly which shows discrimination in the workplace, I've asked my manager on numerous occasions if it's possible to adjust my schedule 1hr due to me having to drop my daughter at school and before care is not open that early. I was told more than once it's not possible because if they do it they have to do it for everyone and it's contingent to business needs, which is a fair statement . I've managed to make it work on many days by asking my neighbor to keep her and drop her off, however some days it's difficult. With that said I've witnessed associates one name Livan not able to call for a shift bids and was susiquently given the late night schedule which was the last one available due to shift bid rules. One week later the said associate is given a day schedule, how could that be?. There is a part time associate who gets whatever schedule asked, is that fair? Tito Olowlu that's always late and calls out at least 3 time a month. At present there is a new shift bid that would have given me an opportunity to choose a shift to Fix my concerns, but they delayed the shift bid for months not giving me the opportunity to choose a new schedule. Subsequently I was fired on February 7th because of attendance, after returning name tags and uniform I looked at the new schedule and it was adjusted for the guess who. I asked what about me, I wasn't asking for a whole schedule change just 1hour. I appreciate your address in this matter.

My contact info
Email: [protected]@aol.com
Tel: [protected]

Lawyer
Spielberger law Group
Tel: [protected]

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E
4:42 pm EST
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Hertz car rental

To begin with when we initially received the car it was filthy and needed to be cleaned not to mention the fact that it was in poor mechanical repair the real issue here lies in the turn in process although nobody smoked in the car and we all took great pains not to smell like cigarettes when we got into the car we were informed that there were cigarette ashes and that the interior smelled of cigarettes though I took several pictures and your employee was unable to point out said ashes they still refused to reverse the charge when I stated that I was taking pictures and had the intention of contacting the corporate office one of your employees quickly got into the car and drove away removing any possibility of further investigation all of this was done despite the fact that our rental period had not yet ended and we offered to take the car and have it detailed ourselves for a significantly lower price . When I contacted your customer support line I was simply told that they could do nothing for me and that the charges would not be reversed no matter what and though I would think they would take their customers word a bit more seriously especially given the fact that I did take photographs and informed them of my intent to contact you their only response was to charge my card and remove the vehicle from the property as quickly as possible which strikes me as extremely suspicious . I sincerely hope that you contact us so as to resolve this amicably as I am not typically the kind of person to be called a liar and have my character impugned by those who are supposed to be providing me with customer service . I would like to believe that we still live in a world where a person's word counts for something and that customer loyalty is still the backbone of every businesses success .

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K
1:58 pm EST

Hertz unauthorized credit card charges

Hertz car rental booked thru AAA Auto Club for a compact car to be p/u at west Jericho in Smithtown NY. After we return and paid for the rental my Credit card was charged over one hundred dollars for a traffic infraction. Since we did not incur any tickets or toll problems we refused to pay the charge thru our AX credit card. We then received a letter from back office Services advising us of loss of privileges in the future. After calling [protected] and speaking to Toya in Arizona we where told that this was a mistake on Hertz part and you charged the wrong customer. She informed us that she would send a new letter advising us of the mistake. This may not sound like much of a problem for Hertz but the inconvenience Hertz caused for my Wife who was caring for me while I was being Hospitalized for a two week period is not what we expect from Hertz Corporation. Train your staff to be more responsible and careful before charging credit cards. Please respond regarding this matter. Mr. Cruz

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12:11 pm EST
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Hertz unethical behaviour/sales tactics

Jan 26, 2017 I made a Hertz reservation through Hotwire for a "full size" car that would hold 5 people, 2 large suitcases and 2 small suitcases and paid $445.30 USD. I was told by a Hertz mgr at the Houston airport over the phone that day, that the GPS would be extra and that would be arranged when we picked up the car, no need to reserve one. I saw online that the GPS could be approx. $10/day. On Feb 2nd, we arrived at the Hertz counter and the sales lady immediately tried to upgrade us to an SUV for $700, I said "no - I want the car that I reserved through Hotwire for the $445.30" and showed her my Hotwire reservation sheet. She said "OK" and arranged for GPS and the re-fueling service, the new price shown was $528.99. I agreed and we left in our Toyota Camry. We had a good trip and the car was very good. The problem arose when I noticed the Hertz charge on my credit card for $528.99 WAS IN ADDITION TO THE HOTWIRE FEE OF $445.30! For a grand total of $974.38! I called Hertz customer service today, explaining our situation and we were reimbursed $210 + taxes for the 'car upgrade' they claim we received. We have informed Hertz that we DO NOT appreciate the deceptive sales practices of the Hertz counter employee. We ended up paying almost DOUBLE the price that we had expected and we will be informing others of this experience with this company.

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L
8:58 am EST

Hertz customer service

I reserved a rental car almost a week before my reservation I was then called the day of the reservation to tell me they had no cars available for me an they will call me at 12pm which I never received a call so I then I called them after work about 2 hours before my pickup time they tell me they still have no cars for me to go to another location which would have been closed about. Time I got there, then they told me just come we will have something for u, I get there not only am I in there for like 2 hours they give me a compact car when I reserved intermediate an try to tell me it was intermediate, which made my trip very uncomfortable then they don't give u all of the details up front so I had to do a $200 holding fee then they didn't specify that once they slid my card they can't make any changes so I declined the insurance through Hertz an said I would use my own insurance an he told me it was too late he already slid my card so I had to get it, so I go to return the car this morning there is so many people waiting impatiently even two customers left they were waiting so long, to also hear. Him tell a guy that reserved a intermediate car that if he wanted to take the compact car he could which is the same car I had just returned, also the car was having matainence issues along the way I am just very disappointed an this was my first an last time renting from Hertz.

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12:52 pm EST

Hertz hertz on indiana ave in riverside, ca

Customer beware! Went to just pick up a friend yesterday, at first I passed up the driveway, there was only one entry and one exit. Upon entering there is absolutely no where to park... And it's a one way driveway on a very large and busy 4 lane street. There are no signs anywhere to let you know to not enter, or to park on the street, so once you're in... Your in. I pulled to the side of the driveway where there was a little room and had no other options-then one of the desk clerks came out telling me I had to move. Later, my friend told me that an older man had just parked there before me and they said nothing to him. The clerk gave me no option to pull forward and literally instructed me to reverse into oncoming traffic down a one way driveway. When other cars started pulling in behind me-he then instructed me to try and navigate through two metal poles and park in a handicap zone! At this point I realize that this is absolutely crazy and attempt to pull away and just park where I was, since it was only going to be a second anyways, but i'm now sandwiched in with a car behind me, to the left of me, and a couple of yellow poles to the right. In an attempt to free myself, I scraped and dented the crap out of my brand new car. After getting out, I see that the same pole has clearly met its fate with probably 100 other vehicles. The sales members and desk clerks proceeded to tell me "oh ya, it happens all the time!" they then proceeded to direct me towards their body shop saying they do good work for a good price! Apparently because they put some giant cone on it they are within code and are not responsible. The pole is within code but nothing else is! I found my own way out which was just as dangerous - this place is a complete hazard zone. I feel bad for anyone who is there during a natural disaster cuz they are screwed. I went to pick up a friend and now I am $1000+ in the hole. Customer claims and service did nothing, they didn't even care to report that it is a complete hazard zone there. I will have to rent a car to get mine fixed, and it will not be from hertz.

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9:05 am EST

Hertz billing

I returned a car on 2/15/17. When I arrived there was no one in the office this was at 9:30 am. I waited for about 20 minutes for some one to show up. When she did she was rude and barely talked to me. She asked me if I wanted to have the amount billed to the card on file or to a different card. A choose a different card and handed it to her. She said I was all set. I check mine and my husband account and they still charged the wrong card causing a negative balance

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8:48 pm EST

Hertz loyalty program / hertz card

Hi,
We are renting cars for our branch in Thailand from Hertz Thailand now for several years. I have asked for a Hertz Card so we can benefit from the loyalty program when traveling around the world but Hertz Thailand just answer that they cant supply any Card and they are not a part of this program?
Is Hertz Thailand not a "Real" Hertz Partner ?
Best Regards
Peter Thygesen, Director
Mail: [protected]@biogasclean.com

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T
9:57 am EST

Hertz unauthorized credit card charges

I rented a car on 12/12/16 and nothing was explained to me at all especially about tolls or the policy, the guy was very quiet and didnt really speak until he handed me the keys and the only thing discussed was the walk around for scratches prior to driving off. I turned the car back in on 12/31/16 and on 01/03 had an unauthorized charge for toll for 36.75. I have called the place and talked to the mgr Aaron who said he would look into it and get back to me with a report of the charges. I had to call back in 1 week and again in 2 weeks and he still had nothing. I called again the 1st of Feb and the guy that answered said he knew about the situation and Aaron was working on it and gave me the # to call the toll place. There was 3 tolls at 12.00 & a plate pass fee for 24.75. I called back and told the guy what the charges were and again nothing was explained about the toll box that was on the car and he would have Aaron call be back since they were aware of the situation and as of today 02/13 once again i have heard nothing. I would like my 36.75 reimbursed back to my bank account and your rental company employees need to be updated on the policy's if they are going to charge someone's account. My name is Tina Ashworth and my cell is [protected] and email is tina.[protected]@yahoo.com. I would like this resolved promptly. Thanks

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4:01 am EST

Hertz fines in uae

I rented a Hertz car in August 2017. In October we were informed by the Al Ain branch that we owed a total of 4256 AED for six fines that occurred in August. This information came in one email dated Oct 16. There was no supporting evidence to prove that we owed any money apart from the company's say so. We asked for evidence and that it be checked that we have no more fines. The evidence received was poor and did not support the fines billed for.

On February 5 we were contacted and asked to pay a total of 7 fines for 5, 125 AED for fines that date from the month of September. Clearly no check had been made after it was requested. Will we continue to receive large fines with no supporting evidence each month for the next 4 months? We asked for evidence to support this collection of fines. Either paper proof or log on details to the UAE traffic fines website. This was not provided.

The case was taken over by Jose Razon. There has been no explanation who this gentleman is. My wife emailed both Hertz Al Ain and Jose Razon and informed them to not use the credit card on file. I now have a UAE credit card and that is the better option. Jose Razon ignored the email about not using my wife's credit card. We have been clear from the beginning that we will pay the fine. Jose Razon has pressed ahead to use the credit card, dated February 13 he was told not to use. For this ineptitude and lack of customer service we will be charged 12%. Literally 8 days later the fine is being withdrawn from out account despite the fine being based on September, the information only just arriving, and no evidence provided whatsoever to demonstrate that the fine is valid. We have only an internal Hertz document.

This is truly very poor. I for one will never use Hertz again. We have to rent for one more month as we will be buying a car this month. If not for that the car would be returned today. I am truly disappointed. Customer serve ice 0/10. Reliability 0/10. I have no problems with paying a fine. I deeply object to the 12% addition for ineptitude.

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6:38 pm EST

Hertz service fraud

Picked up car 1-24-17 at Lihue' airport. Res:H05836535C5/V7PHOL/R
RR [protected] Robert Carnahan
This agent Lonnie was as nice a pie while she was jamming the high priced insurance to us! Flirting with the guys. Wouldn't even make eye contact with us when questioned directly about price. Lead them both to believe it was $63. For the whole week for insurance. Couldn't get a straight answer out of her on price. Said, " It's cheaper than your deductible ". Really? She doesn't even know our deductible! Signed & realized what the heck..charged us more for the weeks insurance than the price of the whole rental we already paid through our travel agent for the week. When brought right back in immediately, and said oh no...wow...did her demeanor change! Cold as ice to us. Very rudely said to us, " He (Robert) signed, I will not talk to you'. " He (Robert) was ok with it till she talked him out of it". Yeah, because she was sneaky about the price, & did not explain it to them well, & avoided our questions . Let me tell you, I am his wife & my name is on that credit card as well! So you will talk to me too! We and the Maes's couple that went in together on this car will never rent from Hertz again!

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Hertz In-depth Review

Website Design and User Experience: The website design of Hertz is clean and user-friendly, making it easy to navigate and find the information you need. The layout is intuitive, with clear menus and search options. The overall user experience is smooth and efficient, allowing users to quickly find and book their desired rental car.

Vehicle Selection and Availability: Hertz offers a wide range of vehicles to choose from, catering to various needs and preferences. Whether you're looking for a compact car for a solo trip or a spacious SUV for a family vacation, Hertz has you covered. The availability of vehicles is generally good, ensuring that you can find a suitable option for your desired dates and location.

Pricing and Rental Options: Hertz provides competitive pricing and flexible rental options. The pricing is transparent, with no hidden fees or surprises. The rental options are diverse, including daily, weekly, and monthly rentals, as well as one-way rentals for added convenience. Hertz also offers various insurance and protection plans to meet different needs and budgets.

Customer Service and Support: Hertz excels in customer service and support. Their representatives are knowledgeable, friendly, and responsive, providing prompt assistance and resolving any issues or concerns. Whether you have a question about your reservation or need help during your rental period, Hertz's customer service team is there to assist you every step of the way.

Booking Process and Reservation Management: The booking process on Hertz's website is straightforward and hassle-free. The reservation management system allows you to easily modify or cancel your reservation if needed. The confirmation emails and reminders provide all the necessary details, ensuring a seamless experience from start to finish.

Pickup and Return Experience: Hertz offers a smooth and efficient pickup and return experience. The rental locations are conveniently located, and the staff is professional and efficient. The check-in process is quick, and the vehicles are ready for you upon arrival. The return process is equally seamless, with clear instructions and dedicated drop-off areas.

Vehicle Condition and Cleanliness: Hertz maintains their vehicles in excellent condition and ensures cleanliness. The cars are regularly serviced and inspected, providing a reliable and comfortable driving experience. The interiors are clean and well-maintained, giving you a pleasant environment throughout your rental period.

Additional Services and Features: Hertz offers a range of additional services and features to enhance your rental experience. These include GPS navigation systems, child safety seats, and additional driver options. Hertz also provides roadside assistance for added peace of mind during your journey.

Loyalty Program and Rewards: Hertz's loyalty program, Hertz Gold Plus Rewards, offers great benefits and rewards for frequent renters. Members can enjoy expedited service, free upgrades, and exclusive discounts. The program is easy to join and provides excellent value for loyal customers.

Overall Satisfaction and Recommendation: Overall, Hertz delivers a top-notch rental experience. From the user-friendly website to the wide selection of vehicles, competitive pricing, and excellent customer service, Hertz stands out as a reliable and trustworthy choice. I highly recommend Hertz for your car rental needs.

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Hertz contacts

Phone numbers

+1 (800) 654-3001 +1 (800) 654-3131 More phone numbers

Website

www.hertz.com

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ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Hertz?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Hertz Customer Service. Initial Hertz complaints should be directed to their team directly. You can find contact details for Hertz above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Hertz. Discuss the issues you have had with Hertz and work with their customer service team to find a resolution.