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Hertz / customer satisfaction

Evansville, IN, United States

Hertz reserved a vehicle for me, three weeks in advance and accepted my payment, setting the reservation for noon October 21st 2017, after the store closed! The Hertz hotline would honor neither the price or the time of pickup, had me drive all the way to the airport to pick up a comprable vehicle and then decided to tell me that it would cost me more money because it wasn't reserved ahead of time! This is a Despicable situation to say the least! I cancelled that reservation all together and now have to wait up to 10 days to get my refund? Unsatisfactory, horrible customer service, why reserve a vehicle at a place that will not even be open?

Ri
Oct 21, 2017

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