In June, 2014 we rented and pre-aid a car in Dublin Ireland from Hertz ans denied the insurance as we have a Capital One card that insures the vehicle if you reject the coverage. We had no incident with the car but got stuck in traffic on our return to Dublin to return the car. I called the Hertz store several times from 4:30 to 5:00 to ask if they would stay open for a few more minutes but they never answered the phone. We got to the shop at 5:02 and they were closed so we had to keep the car overnight. We had an early flight and the shop in Dublin was not open early so I called Hertz and was told it was no problem and we could return it to the airport. We parked the car in the secure hotel parking lot. The next morning we found that the car had a black rubber bumper mark on the left bumper. If we had a cloth with cleaner we could have wiped it right off. There was no dent or scratch, just dirt. We returned it to the airport Hertz and I decided to take photos of the bumper in case of a problem.
The following month I noticed two charges on our Capital One Card. On 6/12/2014 for $1, 090.80 and on 6/15/2014 for $4.21. I called Hertz customer service in the US and they had no record of the charges. I called Capital One and they said it sounded like fraud and closed that account and issued a new one. We disputed the charges and they were removed from the account. In August Hertz Ireland responded to Capital One with claims of bumper damage which required the removal, repair, and repainting of the bumper. Thankfully they were not able to re-charge the amount since the account had been closed.
I then contacted Capital One regarding their policy for insurance coverage when you deny the coverage offered by the rental company. I was told to read the terms regarding this benefit. It stated that it was valid in all countries EXCEPT Ireland, Isreal, and Jamaica! I then looked on line for similar complaints and found a pattern in Ireland for this scam.
Hertz then hired a lawyer and we responded with this story and did not pay the charges. Now we are refinancing our home equity line of credit and we find that they have filed a lien through Incasso Partners in the Netherlands. We will never settle with them but we are in utter disbelief about the level of dishonesty and greed we have experienced. Hertz Ireland has given Hertz a very bad name and we won't ever rent from them again. Hertz Renters Beware!