Menu
Login
After pre approving repairs the company said I had to pay the dealer up front, submit a claim and they would reimburse me for $427.95. I filed the claim in March, 2008. After no response I sent a letter to the claims office, and another a month later. I received a letter saying the claim was in the system waiting for the carrier to clear it for payment. I called them and asked for a way to speak to the carrier to clear up any problems. They would not give me a phone number or any information. All research shows that Heritage Warranty moved from Lincoln, Nebraska to Dublin, Ohio. There is no way for me to speak to anyone about what it takes to clear the claim for payment.
This will serve as an update to my original message, I filed a complaint with the Better Business Bureau and it has been accepted by their Kansas office and a letter sent to "Extreme Warranty" regarding heritage warranty. I don't know why, but they have until the 27th to reply. I suggest anyone with this problem file a claim.
Here is the info they sent to me:
The complaint was received by the BBB on July 16, 2008 and has been assigned case# [protected] in our files. Please make a note of this number.
Your complaint has been applied to the following business:
Extreme Warranty
5330 College Blvd
Leawood, KS 66211
I have filed a complaint with my state department of insurance and they forwarded it to the attorney general's office. If south carolina has siezed their assets perhaps they will coordinate with other states. wouldn't hurt to file with your state department of insurance just in case they deal with this in a class action or decide to partial out the assets to those they owe.
I have the same complaint, we are a trans. business. We did a job for a customer on 4/29/08. admin. Services says Hertiage has all the paper work & is waiting for word to pay. They also don't know the phone # so we can call Hertiage. So we are holding our hands on 1780.00 for over 12 weeks.
I had the EXACT SAME ISSUE! Actually I still have the same issue. I filed for reimbursement for over $1400 back on April 23 which is when the claim was submitted to Heritage and here it is July 17th and I have nothing but Administrative Services (heritage's 3rd party answering service) telling me that all they can say is they received the claim, everything is complete, they are waiting on the payment from Heritage, and don't ask them for any info or phone numbers because they don't know.
This is soooooooooooo frustrating!
HERITAGE WAS BOUGHT OUT BY CAR CARE LLC IN DUBLIN