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CB Travel and Vacations Review of Heritage Grand Vacation Club Bhd
Heritage Grand Vacation Club Bhd

Heritage Grand Vacation Club Bhd review: Bad service. 94

J
Author of the review
8:02 am EST
Review updated:
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Always said fully booking, even early making.as a member of the vacation club paid two year fee still cannot use the benefit.we joy the club from19-07-2003.member expiring on10-07-2038.from begin everything ok..start from year 2009.phone no change, address change, calling have to do many time.nobody answer.no more mail vacation news from 2007.free hotel for 7day6night.a year cannot use.but have to paid annual maintenance fee.when they want us to paid fee.our request will give for 3day.after that everything burn..today i request two room use like last time ..they said cannot .only one room can give .5 adult for one superior room.the room only can put 1 extra bed .two single bed. and no more place to walk. and .we are big size..

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

94 comments
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hlim
, US
Jul 15, 2013 4:35 am EDT

Agreed. I also facing the same problems. What can we do? File the case to Jabatan Pengguna?

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mohdadnan
, US
Jul 13, 2013 4:38 am EDT

Just to share my personal experience. I went to TTPM and filed a complaint against them and finally got my money back. TTPM is simple and easy, no lawyers and it costs only RM 5. The TTPM is for pengguna like us who are disappinted. U can google TTPM Malaysia or check out this link below or the link of the nearest TTPM to your place

http://ttpm.kpdnkk.gov.my/portal/index.php/en/2012-06-25-10-05-41/addresses-of-tribunal-branches

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A Chin
, MY
May 22, 2013 4:43 am EDT

i share your sentiments. service is lousy, they close the penang office and i cannot get in touch with any of them. i am still tring by e-mail to book my reservations. no reply . even their website is closed. not only bad serivce but thie year i will tell this people i dont pay any fees they can go to heaven for all i care. money burn down the drain...this is what you get when you bok under berjaya group if i am not mistaken.