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HelpMeDownLoad.com / unlawful taking of money

1 United Kingdom Review updated:

I logged on to this site to download a free AVG anti virus package they asked me for my credit card details as there was now a charge for the AVG download it was reasonable so I paid for the package but what they didnt say was that it would cost me over £80 and they are continuing to take a monthly subcription which I have written and told them to cancel if you would please take a look at the internet type in Helpmedownload.com you will find a site showing a number of complaints I can probably afford to lose £100 to 120 but there are hundreds of people out there that cant please deal with this urgently and get this site off the internet. If you can get my money back and help loads of others that would be good

Ken Forey

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Comments

  • He
      7th of Jun, 2009
    +1 Votes

    Hello Ken,


    I am a customer service representative of helpmedownload.com. I sincerely apologize for the inconvenience and for your negative experience. Regarding your concern about the charges, we will be more than happy to resolve the issue either via web chat below, or email, or calling our toll free number.

    Thank you for your time,


    HELPMEDOWNLOAD.COM
    US Phone Support 1-800-978-7657
    UK Phone Support 0808 238 0026
    AU Phone Support 1-800-469-290

    Web-chat is now available! You can visit the website: www.mp3helpdesk.com for online chat support.

    Our Operations is available 24/7.

  • Ke
      7th of Jun, 2009
    0 Votes

    Tried to contact the above and guess what no response on telephone email returned permanent failure they are uncontactable in my opinion

  • Ke
      11th of Jun, 2009
    0 Votes

    I have now got through to this company and they have given a full refund. The person I spoke with was prompt in dealing with my complaint and the money returned to my account 5 days later. Bad experience to start with but now resolved thank you to Complaints board for intervention If you get problems ring one of these numbers Good luck to all affected KenHELPMEDOWNLOAD.COM
    US Phone Support 1-800-978-7657
    UK Phone Support 0808 238 0026
    AU Phone Support 1-800-469-290

  • He
      11th of Jun, 2009
    0 Votes

    Hello Ken,

    I am a customer service representative of helpmedownload.com. It is good to know that you were able to contact us and good to know also that the issue was resolved. Again, I do apologize for any inconvenience this has caused you. If you have questions or concerns again, you can contact us again through the same number that you used. Our Web-Chat is also available 24/7. Just go to this website: www.onlinechat.helpmedownload.com. Or you can send an email to support@helpmedownload.com.

    Our Operations is available 24/7.

    Regards,

    Helpmedownload.com

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