HELOC / miss appliying and handling of payments

1 Los Angeles, CA, United States

After my husband died suddenly this account fell behind which he handle, I brought the account current. And each month I was still told my account was delinqueent after doing an audit and speeding many house on the phone SLS showed to allpied one payment to the principle, another they showed recieved but couldn't find where it was applied and each person I spoke with had another story. I'm still trying to straighten this mess out and it is not just time consuming but extremely frustrating to have to deal with such unprofessional and ignorant people.


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