Yesterday I received a pair of boots from the following website link
I am very upset as the boots are marked and appear to be poorly made, the material on the left boot is actually stitched into the heel and the colour not what is shown on your website, the boots are not good quality and I would like a refund.
The customer service team at the above link is based in China and this is proving very frustrating and challenging as they do not seem to understand English nor my complaints about the boots, they are not prepared to refund my money even if I return the boots in the original packaging, unused so that they can see how bad the boots are?
I have sent many emails and also alot of research and it appears that this compay is is illegally representing Australia Ugg - the authentic boot company.
Im not sure what to do next?