Helio/Ocean / Fraud and zero customer service
To whom it may concern,
I am completely frustrated with Helio and my current situation with them. I am even more disturbed by what I am reading on different blogs and consumer sites on the internet. There has got to be some way we can all get together and do something to Helio. How in this modern age can a phone company screw so many people and continue to run a business?
I signed up with Helio in June 08 and was frauded out of $393.69 immediately. $150 of that was for a prepay account which would allow me to "not be tied in to any contract with them" and be applied to my account immediately. NEVER HAPPENED. Another $100 was for a rebate that "I knew sounded fishy at the time" the sales rep said they would send in for me so that I didn't have to worry about it. NEVER HAPPENED. The rest was for a phone that never worked properly from day one. When I got back from vacation almost two weeks later I went to the store that I purchased the phone from and they were gone, closed, out of business! I then called customer service. They told me that they would have to send me a new phone, would take 5-7 days. I said that was unacceptable. I already went about two weeks without a phone that worked I wasn't about to go another week. I asked them if I could go to another retailer where they sold Helio and trade it in for a new phone that worked. They told me repeatedly that they were not set up that way and couldn't do that for me. I told them that was unacceptable that any other phone company I had with insurance would give me a loaner phone immediately until they fixed or replaced my old phone. Two hours later of phone conversations and threatening to leave the phone company and service and going down the street to get another plan and service I was talked into staying with them with a $300 credit to my account. Worst mistake I made since signing on with them to begin with. Still no $300 credit, still no $100 rebate, still no $150 pre pay credit to my account, and still no phone that works. I told them to go screw themselves and signed a plan with another company, but I am still receiving bills from them saying I owe them over $275 plus there saying I owe them another $175 for early termination when technically they owe me money. I spoke with another supervisor there who said the supervisor who promised me the $300 credit was terminated. She spoke with her supervisor while I was on the phone and they said they would honor the credit to my account and place my balance owed to them to zero. She lied it never went through. At this point I don't even want their money I just want them to wipe my account out of their system. I have documented everything. I even have the business card of the sales rep that scammed me out of my deposit and rebate. No one is returning my calls at corporate. The lady that promised me the credit to my account still works there but avoids my calls. She is always on another line or out to lunch. The employees there all say that even though they're a phone company they don't have the ability to transfer me to her phone and that no one has voice mail???????? Yeah right.
I have challenged the original charge with my bank and they are going after Helio, but what do I do to keep them from damaging my credit??? Do I take them to small claims and debate the charges??? Can we "little people" get together somehow and go after these [censored] ###s running this business. Does Sky Dayton, "if that's even his name" who runs the company have any idea what his employees are doing?
Please help me!