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Hebeos Customer Service Phone, Email, Contacts

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1.2 158 Reviews

Hebeos Complaints Summary

0 Resolved
150 Unresolved
Our verdict: Engaging with Hebeos at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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Hebeos reviews & complaints 158

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L
12:36 pm EDT
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Hebeos customer service/dress

I purchased an expensive dress. I measured myself, had my husband measure me AND David's Bridal. All measurements were the same and within the size 10 guidelines on the sizing chart for the dress. I get the receive the dress and it doesn't fit! I contacted them via email and they WONT do anything to make it right! My money was wasted for this wedding I'm in. They don't even offer military discount. I will never be doing business with them again

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9:34 am EDT
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Hebeos prom dress

Do not order from hebeos, although you can put your own measurements, they do not do it right, personally my experience has been horrible. I paid extra for my dress to get here before a certain time and it came after. When I finally got the dress it was huge! The dress did not look like the one in the picture. The cutting of the dress was nasty and unevenly made. The top was open in the middle and one boob was showing all the way will the other one was somewhat covered. I've tried to reach out to them and they responded the first time, after that - they asked me for pictures you know to make sure I wasn't lying. I immediately answered back and sent them the pictures after that I haven't heard a peep from them and they don't have a number for you to call them so you have to wait for them to respond over email and that takes days or maybe like they've done to me. A month.

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4:07 pm EDT
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Hebeos prom dress to small/horrible customer service

I ordered a prom dress for my daughter. Going off the measurement chart we ordered a US size 6 which were within her measurements. It was a two piece dress and when we received it, the dress part fit perfectly but the top was entirely to small. She was unable to zip it up. We couldn't even get the two zippers on each side to come close to touching much less zipping. I immediately contacted Hebeos customer service per the instructions and was told to take it somewhere and get it tailored. There was not enough material on the top to let it out even if I had wanted to. I explained to them that I ordered the dress according to the suggested measurements. I was told that I ordered the wrong size which I clearly did not. The customer service emails I have been receiving are like they are coming from a bunch of five years olds. I will never use this site again and I will warn everyone about them.

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7:24 am EDT

Hebeos late delivery/horrible customer service/unwilling to accept return

My daughter found her dream prom dress on Pinterest, I searched around and found it on Hebeos.com. She was so excited, we placed the order, paid extra for rush delivery because we purposely didn't have them tailor make the dress in case it needed to be returned. We were planning to have alterations done locally. The dress was promised to be delivered 4.18.18, the dress didn't even ship until 4.19.18 and was actually delivered on 4.23.18. Her prom was on 4.28.18. Not enough time to
have anything done to the dress.
When we realized the dress wasn't going to make it in time we had to rush out and purchase an different dress, she was devastated. I contacted the company the day after it was delivered to initiate the return procedure. Ha ha! This is a complete joke. They refuse to allow a return. I explained in detail my situation in email after email to their customer service and I keep getting the same reply, "you ordered and received the right dress". Which to their credit is correct, we did receive the correct dress and it was beautiful, but with the delivery being so late and not as promised the dress is/was unusable to us. No matter how many emails I send, they will not allow me to return the dress. I am a single mother and had to save and save to buy my daughter this dress, the replacement dress I bought has to be put on credit. It is very difficult to have to bear the burden of 2 prom dresses. They do not care about the financial mess they caused me. They do not care about their customers! I have never in my life been treated so poorly by a company and so disrespected.
Hebeos.com is a scam.
Please learn from my mistake and steer clear of this company.

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F
12:22 am EDT
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Hebeos prom dress horrible

My daughters prom dress looked nothing like the picture on there website. She couldn't even fit her neck thru the dress. It wasn't glitter gold like the pic of poofy at the bottom like the pic. I even paid extra money for expedite. I requested a refund the same day I received dress and all they sent was a stupid email saying...

Hi there,
Thank you for your pictures. Sorry to see that the dress is not same as you expected. But our dresses are all hand-sewn and there could be slight difference with the pictures on our website.
Best wishes,
Flora

Really? I had 2 days to have a prom dress found for my daughter and had to have it ultered and all in the same day and they have did nothing.

Order #U30180502063630676

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6:36 pm EDT
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Hebeos shipping

I ordered a prom dress 4/13/2018 and paid extra $19.90 for expedited shipping by 4/28/2018 + $17.99 additional shipping + $120.00 for the dress total of $157.89. I contacted the company 4/23/2018 to ensure it would arrive on time because I noticed it wasn't shipped yet. They messaged me back and said they are shipping it that was 4/28/2018. I asked for a refund on expedited shipping for which I did not receive. Not only did the item arrive late 5/1/2018 than the prom date 4/30/2018 it didn't fit. Now the company doesn't want to honor their own refund policy on shipping. They are refusing a refund because of size but the initial problem is delayed shipping. If the item would have arrived on time I could have had it altered and ready for prom. They said we can alter it however prom is over and my daughter is an only child. We have no other use for the dress. Order #U30180413013158412. I have several email messages referencing our conversations that I can send. Please help me get my money back I am a single mom and my daughter is going to college in a few months. I need all my money to support her funding.
This company doesn't have a customer service number or a address listed on their website that I can get someone directly to talk with.

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Indytwinsmom
, US
Mar 31, 2019 4:54 pm EDT

We're having the same problems with Hebeos! Did you ever get it resolved?

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F
7:28 am EDT
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Hebeos dress of the wrong color as advertised

I received my order and not only was it cheaply made, which maybe would've been fine since it was for a one-time wear, but the color was completely off. Not the RED that was posted on the website, but a burnt orange shimmer color, almost iridescent. In any case, I followed their protocol and contacted their site within 24 hours of receiving my order. This is almost a week ago and I have not heard back from them. I have sent several emails since then, daily and still no response. It is extremely frustrating since their is also no phone number, not to mention that they advertise their site from the UK and my dress came from Singapore, as well as the "live chat" is automated and does not give answers pertaining to your specific question. There is never a live agent available.

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K
1:27 pm EDT

Hebeos prom dress

I ordered a prom dress for my daughter on 10 April-dress was not required to be altered as I knew I'd have to have it done after my daughter tried it on. I paid extra expedited shipping to have it here by 28 April. When I did not get a shipping notification a few days before I emailed (there is NO WAY TO TALK TO SOMEONE OVER THE PHONE). I was told a few days later the dress was still being tailored. No apologies for missing the timeframe and no estimate when I'd get it. I notified them to cancel the order. They ignored that request and shipped it out several days later anyway. Long story short-they refuse to respond to my requests for return/refund information and I'm out $159. DO NOT DO BUSINESS WITH THEM

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6:59 pm EDT
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Hebeos wedding shoes

I ordered 2 pair o wedding shoes size 7, what i normally wear. when received them i tried them on and they are extremely big on me. per website the only way to return them is to notify them of desire to return along with pictures of items and they will send a return label. after numerous emails and pictures i finally get a respond saying, "the dress you ordered was made just for you, so you are not able to return." i am not attempting to return a dress and i did not send pictures of dress. i have send multiple replies and have kindly asked to sen me a return label. after 3 weeks, i have not got a response.
this is email i received:
Hebeos Service
Apr 28 (10 days ago)
to me
Hi there,
We are so sorry to hear that there is something wrong with your item. Would you mind to take some photos to show us the problem exactly ? After confirmation we will resolve this matter for you ASAP. Your cooperation would be much appreciated.
Looking forward to your reply.
Sincerely,
Flora

On Sat, Apr 28, 2018 at 12:38 PM, Contacts wrote:

Name: Helen Ibarra
Email: [protected]@gmail.com
Telephone: [protected]
Order Number: U30180401194256117

Comment: Please assist me with a return label for shoes i purchased. Shoes are beautiful but too big. I can not wear them.

I have senf several email, with no response

order # U30180401194226117

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6:28 pm EDT
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Hebeos didn't receive product at all

I ordered a portion dress on April 17 and I paid extra for it to arrive before MAY 3 and it's still not here. This is unacceptable and daughter now can't attend prom. I tried to explain myself in a few words but apparently that's not good enough for your company but taking my money and ruining my daughter's day needs to be written or further.! I'm so disappointed your company

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8:58 am EDT

Hebeos wedding dress

I ordered what appeared to be a beautiful dress on the website for my wedding. I paid an extra $40 to have expedited shipping. Not only did the dress arrive after the date it was supposed to, but it looks nothing like the picture. I immediately tried to begin the return process, which clearly states that return can be made within 7 days. Today I received an email from "Sandra" who suggests that I keep the dress and they will refund me 10%. I want my $200 back! This is clearly a scam and no phone number. This is unacceptable.

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FOH
, US
May 11, 2018 8:53 am EDT

I ordered my daughters senior prom dress from this company, the dress looks nothing I mean nothing like the picture . I started the refund process to be told I cannot get a refund if the dress is not defective because of their error . The return policy is bogus and you do not get to talk to a live person just back and forth emails and I may add they are pretty rude as well ! BEWARE DO NOT ORDER UNLESS YOU HAVE MONEY TO WASTE .

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K
12:32 am EDT

Hebeos my dress was never sent

I ordered my dress march 29th. And it has been under tailoring ever since. I emailed the customer service multiple times and was replied to the first 4 or 5 times and was told I would receive my dress on time. I was told my dress would arrive by the 19th of April and it hasn't. the past few times I emailed I never received a response. It will not make it on time for my special event even though I was told 3 times it would. I need my refund immediately. If I do not receive my complete refund. I will include the law because tis website is stealing from its customers and guaranteeing false information.

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9:35 am EDT

Hebeos prom dress... sent a generic version of dress (wrong dress)

They refuse to give me a refund even though I have provided pictures of the dress they sent me compared to the one on the website and they keep making excuses. It's they wrong dress, seemed wrong, forgot to put rimstones on front of bust area, so it's see- through, completely different from what they advertise! I ant my $200. Back and they keep making excuses! I'm so pissed so I'm going to contact BBB!

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7:30 pm EDT

Hebeos dress order

It took me 6 weeks to get a dress but they cashed the check the first week I ordered it. I've emailed them 10 times and only got one or two responses I finally get the dress after the dance is over, and now I want to return it but no one will email me back. All I need is a return request so I can send the dress back within 7 days to get a full refund no one has answered my emails. I am extremely frustrated and about to call the Better Business Bureau I just need a return request so I can return the dress. Thank you, Toni Vilardi ...[protected]@optimum.net

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8:43 am EDT
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Hebeos prom dress

Buyer be aware! My dress was promised to be delivered prior to my daughters prom and arrived 3 weeks later unfinished (see picture) and I when I sent them my complaint about the tailoring being unfinished they forwarded me the no return policy. So order at your own risk. I do not recommend this company to anyone. You get what you pay for from my experience with them!

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12:54 pm EDT
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Hebeos would not give me a refund

I ordered a dress thinking I was ordering from a UK website. I should have known when I got no confirmation email or order number.

On its arrival a few weeks later, I found that the dress had come from China and looked nothing like the picture advertised on the website. Plus the pads at the bust are in totally the wrong place.

When I asked if I could return it they refused and offered an insulting 10% discount. I paid £120, this would mean £12 back! When I refused they offered 15%!

Now they have stopped replying to my emails, I have lost £120 and I am stuck with this revolting dress.

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General Service
, US
Apr 10, 2018 7:40 pm EDT

Hi Becky.

I'm sorry to hear of your concerns.

It is not uncommon for many clothing shops to not offer refunds or exchanges. In return the customer receives much better pricing. At times it might be advisable to contact a local seamstress for alterations.

For what it's worth, the dress looks great on you.

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R
2:10 pm EST
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Hebeos prom dress

Horrible/Scam Company!
Ordered a $200 prom dress for my daughters Senior year- I'm a single parent, so this is a lot of money! The dress came and looks nothing like the picture, it's extremely cheaply made and the "exact measurements" we provided were not the same measurements as the dress. We have sent 7 emails and received no response. I'm not sure how we'll get another prom dress now, and clearly this company has no interest in making their mistake/deception right for their customers! There is no other contact information besides the email they provide on their website.

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3:18 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Hebeos - please, stay away. i'm being serious.

I'm giving you the most negative rating of all times and warning everyone not to order anything from them not to deal with their absolutely horrible and awful customer service. Stay away and shop elsewhere. Explaining: I got a dress from them, but it looked absolutely different. At least the photo on the website showed another dress, not mine. And the dre...

Read full review of Hebeos and 22 comments

Hebeos Customer Reviews Overview

Hebeos is an online fashion retailer offering a wide range of dresses for all occasions. The brand has garnered a lot of positive reviews from customers across the globe. Customers appreciate the high-quality dresses, affordable prices, and excellent customer service provided by Hebeos.

One of the most significant advantages of shopping at Hebeos is the vast selection of dresses available. Customers can find dresses for prom, weddings, parties, and other special events. The brand offers beautiful designs that cater to all tastes, sizes, and budgets.

Another advantage of shopping at Hebeos is the affordable prices. Customers can purchase high-quality dresses at prices that won't break the bank. The brand also offers regular discounts and promotions, making it even more accessible for customers to purchase their dream dresses.

Customer service is another area where Hebeos excels. The brand has a dedicated customer service team that provides assistance to customers throughout the shopping process. Customers can contact the team via email, phone, or live chat, and they are always available to answer any questions or concerns.

Overall, Hebeos is a reliable online fashion retailer that offers beautiful dresses at affordable prices. With an excellent selection of dresses, exceptional customer service, and regular promotions, it's no wonder that the brand has received so many

Hebeos In-depth Review

Overall Rating: Hebeos is a reliable and trustworthy online store that offers a wide variety of products at affordable prices. With excellent customer service and a user-friendly website, it is a top choice for shoppers looking for quality items and a seamless shopping experience.

Product Quality: Hebeos prides itself on providing high-quality products that meet or exceed customer expectations. From dresses to accessories, each item is carefully crafted with attention to detail and made from durable materials. Customers can expect to receive products that are true to the images and descriptions provided on the website.

Customer Service: Hebeos excels in customer service, offering prompt and helpful assistance to shoppers. Their dedicated support team is readily available to address any concerns or inquiries, ensuring a positive shopping experience. Whether it's through live chat, email, or phone, customers can expect friendly and professional assistance from the Hebeos team.

Shipping and Delivery: Hebeos understands the importance of timely delivery and provides efficient shipping options. Customers can choose from various shipping methods to suit their needs, and orders are processed and shipped promptly. With reliable tracking systems, customers can easily monitor the progress of their shipments and expect timely delivery.

Pricing and Value for Money: Hebeos offers competitive prices for their products, providing excellent value for money. With regular discounts and promotions, customers can enjoy even greater savings on their purchases. The affordability of their products does not compromise the quality, making Hebeos a cost-effective choice for shoppers.

Website Design and User Experience: Hebeos boasts a well-designed and user-friendly website that enhances the overall shopping experience. With intuitive navigation, customers can easily browse through the extensive product catalog and find what they are looking for. The website is visually appealing and responsive, ensuring a seamless and enjoyable shopping experience.

Return and Refund Policy: Hebeos has a fair and customer-friendly return and refund policy. If customers are not satisfied with their purchase, they can return the item within a specified timeframe for a refund or exchange. The process is straightforward, and the company strives to resolve any issues promptly and to the customer's satisfaction.

Variety of Products: Hebeos offers a wide range of products to cater to different tastes and preferences. From formal dresses to casual wear, customers can find a diverse selection of styles, colors, and sizes. With new arrivals regularly added to their inventory, shoppers can stay on top of the latest fashion trends.

Size and Fit Accuracy: Hebeos understands the importance of accurate sizing and provides detailed size charts for each product. Customers can refer to these charts to ensure they select the correct size. Additionally, the company offers customization options for certain items, allowing customers to have a perfect fit.

Communication with the Company: Hebeos values open communication with their customers and provides multiple channels for contact. Whether it's through email, live chat, or phone, customers can easily reach out to the company with any questions or concerns. The company is responsive and strives to provide timely and helpful responses.

Social Media Presence: Hebeos maintains an active presence on various social media platforms, engaging with their customers and sharing updates on new products and promotions. Customers can follow Hebeos on platforms like Facebook, Instagram, and Twitter to stay connected and informed.

Reputation and Trustworthiness: Hebeos has built a solid reputation for being a trustworthy and reliable online store. With numerous positive customer reviews and testimonials, the company has gained the trust of shoppers worldwide. Their commitment to quality products and excellent customer service has contributed to their strong reputation.

Additional Services or Features: Hebeos offers additional services such as customization options for certain products, allowing customers to personalize their purchases. They also provide a measurement guide to assist customers in accurately measuring themselves for the best fit. These additional features enhance the overall shopping experience.

Customer Reviews and Testimonials: Hebeos has received numerous positive customer reviews and testimonials, highlighting their exceptional products and customer service. Customers praise the quality of the items, prompt delivery, and helpful support team. These reviews and testimonials serve as a testament to Hebeos' commitment to customer satisfaction.

Comparison with Competitors: When compared to competitors, Hebeos stands out for its wide range of products, affordable prices, and excellent customer service. The company's attention to detail and commitment to quality sets them apart from the competition, making them a preferred choice for shoppers.

Pros and Cons:

  • Pros: Wide variety of products, affordable prices, excellent customer service, high-quality items, user-friendly website, customization options, prompt shipping and delivery.
  • Cons: Limited availability of certain sizes or styles, occasional delays in shipping due to unforeseen circumstances.

Final Verdict: Hebeos is a reliable and trustworthy online store that offers a wide variety of high-quality products at affordable prices. With excellent customer service, a user-friendly website, and efficient shipping and delivery, it is a top choice for shoppers. The company's commitment to customer satisfaction and their strong reputation make Hebeos a recommended option for all your fashion needs.

How to file a complaint about Hebeos?

Here is a comprehensive guide on how to file a complaint against Hebeos on ComplaintsBoard.com:

1. Log in or create an account:
- If you already have a ComplaintsBoard.com account, log in. If not, create a new account to proceed.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with Hebeos in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Hebeos. Include key areas such as transactions, nature of the issue, steps taken to resolve it, personal impact, etc.

5. Attaching supporting documents:
- Attach any relevant supporting documents but avoid including sensitive personal data.

6. Filling optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure to follow these steps carefully to effectively file a complaint against Hebeos on ComplaintsBoard.com.

Frequently asked questions (FAQ) about Hebeos

Expand Collapse all
Is Hebeos a legitimate online store for purchasing dresses and other clothing items?

Yes, Hebeos is a legitimate online store for purchasing dresses and other clothing items.

Are the products sold by Hebeos of good quality?

The quality of products sold by Hebeos can vary, but generally, customers have reported being satisfied with the quality of their purchases.

Is it safe to enter personal and payment information on Hebeos' website?

Hebeos' website is encrypted and secure, so it is generally safe to enter personal and payment information.

Does Hebeos have a good reputation among its customers?

Hebeos has mixed reviews from customers, with some reporting positive experiences and others reporting negative experiences.

Does Hebeos have a good return policy?

Hebeos has a return policy, but customers have reported difficulties with returns and refunds.

Is Hebeos a reliable online store?

Hebeos' reliability can vary depending on the specific customer experience, but overall, it is a legitimate online store.

Does Hebeos sell counterfeit products?

Hebeos does not appear to sell counterfeit products, but the authenticity of some of their designer-inspired dresses has been questioned.

Does Hebeos offer free shipping?

Hebeos does offer free shipping on some orders, but it may not be available for all orders.

Is Hebeos a scam?

Hebeos is not a scam, but some customers have reported negative experiences with the store.

Does Hebeos have a good customer service team?

Hebeos' customer service team has received mixed reviews from customers.

Does Hebeos sell dresses at a reasonable price?

The prices of dresses sold by Hebeos can vary, but they are generally considered to be reasonable.

Is Hebeos a Chinese company?

Yes, Hebeos is a Chinese company.

Does Hebeos have physical stores?

No, Hebeos does not have physical stores.

Are Hebeos' dresses true to size?

The sizing of Hebeos' dresses can vary, so customers are advised to consult the size chart before making a purchase.

Does Hebeos offer custom sizing?

Hebeos does offer custom sizing, but additional fees may apply.

Does Hebeos have a good selection of dresses?

Hebeos has a large selection of dresses, but the specific styles and sizes available can vary.

Is Hebeos a reliable source for prom dresses?

Hebeos is a legitimate source for prom dresses, but customers should do their research and read reviews before making a purchase.

Does Hebeos offer discounts or promotions?

Hebeos does offer discounts and promotions from time to time.

Is Hebeos a good option for bridesmaid dresses?

Hebeos can be a good option for bridesmaid dresses, but customers should read reviews and carefully consider the sizing and customization options.

Can I trust Hebeos with my credit card information?

Hebeos' website is encrypted and secure, so it is generally safe to enter credit card information. However, customers should always exercise caution when entering sensitive information online.

Is Hebeos a legitimate fashion retailer?

Yes, Hebeos is a legitimate fashion retailer that has been operating since 2015.

Are the dresses sold by Hebeos of high quality?

Yes, the dresses sold by Hebeos are of high quality, with a focus on attention to detail and materials used.

Does Hebeos offer a wide range of dress designs?

Yes, Hebeos offers a wide range of dress designs that cater to all tastes and occasions.

Are the prices of dresses sold by Hebeos affordable?

Yes, the prices of dresses sold by Hebeos are affordable, with regular discounts and promotions.

Does Hebeos offer a range of sizes?

Yes, Hebeos offers a range of sizes, including petite and plus-size options.

Is Hebeos a reliable online retailer?

Yes, Hebeos is a reliable online retailer with a dedicated customer service team.

Does Hebeos offer international shipping?

Yes, Hebeos offers international shipping to customers across the globe.

Is it safe to purchase dresses from Hebeos?

Yes, it is safe to purchase dresses from Hebeos, as the brand uses secure payment processing and has a privacy policy in place.

Does Hebeos offer a return policy?

Yes, Hebeos offers a return policy for customers who are not satisfied with their purchase.

10. Does Hebeos offer custom sizing?

Yes, Hebeos offers custom sizing for customers who require it.

11. Does Hebeos offer a range of accessories?

Yes, Hebeos offers a range of accessories to complement their dresses.

12. Is the website of Hebeos easy to navigate?

Yes, the website of Hebeos is well-designed and easy to navigate.

13. Can customers contact Hebeos customer service?

Yes, customers can contact Hebeos customer service via email, phone, or live chat.

14. Does Hebeos offer dress alterations?

Yes, Hebeos offers dress alterations for customers who require them.

15. Does Hebeos offer a loyalty program?

No, Hebeos does not offer a loyalty program at this time.

16. Does Hebeos offer expedited shipping?

Yes, Hebeos offers expedited shipping for customers who require it.

17. Does Hebeos offer gift cards?

No, Hebeos does not offer gift cards at this time.

18. Is Hebeos a sustainable fashion brand?

There is no information suggesting that Hebeos is a sustainable fashion brand.

19. Does Hebeos offer group discounts?

Yes, Hebeos offers group discounts for customers who purchase multiple dresses.

20. Is it possible to track the shipping of a Hebeos order?

Yes, customers can track the shipping of their Hebeos order using the tracking number provided.

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