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Hebeos Customer Service Phone, Email, Contacts

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1.2 158 Reviews

Hebeos Complaints Summary

0 Resolved
150 Unresolved
Our verdict: Engaging with Hebeos at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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Hebeos reviews & complaints 158

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5:02 pm EDT
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Hebeos prom dress

I ordered my daughter prom dress and paid for expedited shipping. The dress still arrived a week after the given date. The dress was a different color and does not look like what was ordered. I reached out to them and all they said it was the same, clearly I would not be complaining if it was. This is a horrible company, I will report to BBB and I will be filing a lawsuit! They prey on people and get their money and as they like it's nothing. See you in court! First picture is what was received, second is what was ordered.

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6:29 pm EDT
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Hebeos I paid for my dress and is not gonna arrive on time, so I want my money back.

I would like to request a refund, I ordered my dress since march 23, on march 29 I told them to cancel the order, but I read the return policy and thought that due to the time it would be impossible for my order to be canceled, then I was just waiting for them to send it, because they did not tell me if the order had been canceled. And yesterday they told me that they canceled the order and that now the dress will not arrive on time, so I would like to recover my money. How can I get my money back?

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4:37 pm EDT

Hebeos grad dress

I ordered a dress and I accidentally gave them the wrong address (my fault) but I have emailed them multiple times concerned about it and they emailed me back telling me that they would change the address but whenever I looked online to track my order it said the old address I gave them. I emailed them three times regarding the address and they all said they changed it but I never seen a change whenever I logged onto the hebeos website, I emailed them recently and they said it was too late to change my address because my dress has already shipped. I emailed them multiple times and now they won't respond to my emails. I just want to know if they were able to change my address like they said and if they hadn't i'd very much like a refund because the management said they would change my address but didn't.

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2:01 am EDT

Hebeos horrible company, do not buy from them!!!

We received my daughter's prom dress on 4/11/19, tried it on immediately. It was too small and so when she really tried to wiggle into it, the seam split up the middle. I immediately emailed the company, it was too late to get a new one since prom was 48 hours away but at least if I knew we were getting money back we could find one at the mall. I sent the company a picture, it was clear it was too small and she's a size 0. They said they wouldn't refund it because they said they made it correctly, well clearly they did not. This is the worst customer service I have every dealt with. Stay away!

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1:29 pm EDT
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Hebeos product i

It is April 12th and my daughters prom dress never arrived. I have spent my hard on money on purchasing my daughter the perfect dress to only dissappoint her that her dress is not coming. We have invested time and preparation for this special occasion and we wanted it to be memorable. I would like my money back in full for the day that was taken away from my daughter. And it is sad that we cannot shop safely online. I just wish I would have done my research on you guys first.

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serenity henry
, US
Apr 16, 2019 3:46 pm EDT
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Hi, my name is Serenity Henry. I am here trying to find people who are have the same problems that i had with Hebeos. Im very upset, i ordered my prom dress from this website and when the dress came it looked absolutely terrible, as soon as i tried it on, i requested a refund. now they are saying i cant get a refund because it looks like nothing is wrong with the dress, i have been trying to explain to them the complications i had but they are not being reasonable. I found several people who had the same problems as me and they are interested in bringing into a legal action and sue the company for all the troubles they have caused. We would be going to the court as a "class action lawsuit". If you are interested please get back to me ASAP. the quicker the better. Thank you
phone- [protected] email- serenityh2001@gmail.com instagram- serennniittyy

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11:44 am EDT
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Hebeos wedding dress

I am trying to return a dress that came to me with packaged very poorly, discolored off white in spots, and and small stains (looks like burns). It would more than the cost the price of the dress to fix all of these things and I want a full refund and return this dress to you. It honestly looks like minor water damage from poor packing on arrival.
I send pictures already and emailed customer service and someone named Alice keeps avoiding addressing the issues and is not offering me a return label. I spoke to someone prior to my order and they said if I have any problems the return is worry free! Well that is not the case now. If I do not get a return shipping label and progress with this case soon, I will have to resort to legal action. This is negligence on your companies part.

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5:19 pm EDT

Hebeos prom dresses

In March 2019, my daughter ordered 2 Prom dresses to compare fitting and keep the one she feels is suitable. They were both nothing like those advertised on the website. She contacted the customer service to request for a return address, so she can return them for a full refund. The customer service agent is "Flora". She apologized and requested that my daughter should take photos in the dress and send to her, so she could see exactly where she was having issues with fitting. My daughter sent the photos, but after that she got another email asking for more photos with the dress. So I got involved and sent an email saying that my daughter is not sending any more photos, we just want the return address and our full refund. I informed "Flora" that I was displeased and upset with the manner of customer service that we received. After my email, Flora stopped replying to my daughter's email.
I am still sending emails to "service@hebeos.co.uk", but have received no reply for more than 2 days.
It is very upsetting for my daughter because she doesn't have the dress she wants for her Prom and for me because I don't know if I will ever get my refund .

I tracked these 4 telephone numbers to the company, not sure if they are current and I am yet to try them.
They are: 003707273858; 1-626-456-6688; +[protected]; 532-5377-7251

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3:09 pm EDT

Hebeos dress orders

This company will not allow you to return merchandise if you are not satisfied with the fit not the color! They took my $342 dollars and would not allow any returns. Biggest scam company. Do not buy from this company. They will take your money and run! This would never happen in the usa. I will never order from company again. I tried to reason with this company but they make you take pictures of you in the unfitted dress and make you send the pictures to them. They make you send your measurements after the fact. They should ask up front for measures! Embarrassing company to work with I have never felt more degrading ever with a merchandise company.

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4:51 pm EDT

Hebeos buyer beware! hebeos.com is the worst!

Don't order from hebeos! We ordered my daughter's prom dress and were told it would arrive by march 21st. When that date came and went and the dress had not even shipped yet we became worried and started trying to contact them. No response other than an auto response "please be patient.. Blah blah". We had no choice but to order from another site and cancel the order with hebeos. It hadn't shipped and we explained that there was no way the dress would be here in time, but they wouldn't cancel or refund our money. So - prom is this week and there's no dress and no refund. They will not answer emails or respond at this point.

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3:13 pm EDT
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Hebeos dress custom ordered

Ordered dress March 6, 2019 and asked presales through chat with Jason which I have if it can be modified and was told yes. Just received dress today and NOTHING was done on modifications and bottom of dress was NOT satin it is dull. I cant believe I fell for this SCAM! LIARS Specifically told them the neckline needed to be 2" and 1" over shoulder and the custom size was not custom at all. Paid $172 and I doubt will get a refund and alterations won't be cheap so upset! Don't order from these liars!

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8:21 pm EDT

Hebeos I am complaining about a dress I ordered that came with poor quality and poor customer service.

Earlier this month i ordered a dress. The dress was supoosed to be a Satin pale pink dress. When it arrived it wasnt satin instead it was a cheap see through material. Upon this realization I contacted customer service to proceed with a return. I read the return policy and read that a return was possible for the issues that came along witj the dress. However customer service said I could not return it and it wasnt their fault and they had rude and unprofessional responses. I want my money back asap.

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Mark1247
New Braunfels, Texas, US
Jan 12, 2022 5:49 pm EST
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I just ordered this dress and just received it 5 days ago. It does not fit and it if the wrong color. I have been trying to return and the customer service is horrible. They are requesting that I take a picture of me in the dress that I can’t get on in order for them to approve my return. This is absolutely ridiculous! Do not order from this company! I literally can’t get the dress on therefore I am not sending a picture of myself half naked to prove that it doesn’t fit. It is also the wrong color. Now I don’t have a dress for my daughters wedding! The customer service is absolutely ridiculous, they are hard to get a hold of and there is no number to contact them! They are literally requesting that I send them half naked pictures of myself with my dress halfway on!

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8:21 am EDT

Hebeos dress had a bad smell

I ordered a dress online that I thought was so beautiful. I received the dress on Monday. When I opened it it had a bad smell. It would not zip up and it just wasn't what I expected. I went to David's bridal and got me another dress in stores. I am requesting a refund I will send the dress back but no one is trying to refund me my money. I sent pictures of the dress and of how loose it is in the fronds and how it went zip up in the back.

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Memphis901
, US
Apr 16, 2019 11:03 am EDT

I am another Hebeos dissatisfied customer. I placed my order on 3/23/2019. Then tracking on my order on Hebeos, said it was in alternations. I sent my measurements with the order; which by the way was correct.
On 04/15/2019 I emailed them to see when the alternations would be completed, because I needed the dress my the 24th. Well, Roger via email stated they had not even started on my dress because the measurements seem wrong. He recommended I remeasure and email the new measurement.
If my measurement seem off I should have gotten a email requesting re-measurements. NOTHING OF THE SORT!
I was the one would contacted them on 04/15/2019. Now I know its too late to order this dress. If I had read all the complaints before order I would not have order from HEBEOS.
Online company with NO customer service and no number to call, either.
Buyer BEWARE.

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11:08 am EDT

Hebeos dress

Awful company. Their pictures and return policy as stated on the website are all a scam. The dress received was not as described, material and craftsmanship were both awful. Further, the customer service is non existent. The representative denied the refund although it complied with their policy of receiving a defective item and then later, offered me a $10 refund for the $160 dress. Do not purchase from this company.

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9:58 am EDT

Hebeos prom dress

I have never dealt with a company with such poor customer service
I ordered a dress in january and I still havent received it and its almost 2 months ago now
I have been promised 3 delivery dates all of which have now gone past and still no dress.
I cannot speak with anyone - all I can do is submit emails and messenger but I am just getting ignored and my daughter too is getting more and more anxious but they do not care

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10:02 am EST

Hebeos wedding dress

This website should be illegal. There are no telephone numbers to contact them. They never answer the emails. I am trying to return the dress I recieved. It smells so disgusting. It looks nothing like the dress I saw on their website. It took a whole month for them to sent the dress to me. I am literally in tears about this whole experience. I paid $240 for a dress I most likely will not be getting a refund. I'm so angry. I want to report this to the department of labor. I will do whatever I can do take these people down. They are frauds.

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8:14 pm EST

Hebeos prom dress

We ordered my daughter senior prom dress and when I received it the color was not what was shown and also the zipper was broke and a bead falling off. I asked for a full refund and instead getting the complete run around and telling me to take it to a tailor to have the zipper replaced. I am beyond upset and not sure how to get my mo yeah back. HELP

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11:24 am EST
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Hebeos wedding dress

We purchased this for our daughter with the measurements taken exactly the way they were suppose to be. We received it, and she is swimming in it. There is no definition to her hips or waist. When I measured it the way the company asked me to, they said it was fine. No each measurement is off by more than an inch. There policy is if it is off by more than an inch, they will refund 40% for alterations. They have dismissed me every time I contact them via email and tell me the dress is fine. The dress is not fine. Also, the sleeves were not sewn on correctly. The right side is flawless, but the left side clearly shows the fabric underneath. Very poor craftsmanship. We are taking it to a seamstress on Monday and hoping for the best. If she says there's to much additional material to make it fit her, I will donate it to a charity and start looking locally for a similar dress that will fit. Hebeos does terrible work and has even worst customer service skills. Seems like a money making overseas scamming company to me. Very disappointed.

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Update by Supermom21
Feb 02, 2019 11:35 am EST

I posted the picture of what the dress should look like, and the picture of how dumpy my daughter looks in the dress. The measurements are all wrong.

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4:19 pm EST

Hebeos wedding dress

I ordered a dress 2 sizes up. I ordered it ivory. When I received it, it was white and I couldn't get it past my knees. They told me oh you must have a mistake in measurements sizes and color and everything. Our dresses are designer dresses and we have high quality dresses. Take it to a tailor. They refused to give me their address to send it back for a refund. They don't have a phone actually where you can call. You have to email them. I called my bank. They would refund my money however I need to return the dress. The color is pure white. I hate the color white and they are arguing about that too. The state general attorney is investigating it now, and told them to resolve before they enforce it. A guy name andrew told me. Oh you know you ordered a wrong size just go to a tailor and be done with it. I wasn't even suppose to be dealing with him

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8:48 am EST

Hebeos dress ordered and received

Hebeos is giving me issues processing a return. They are stating that I asked for a request after the dress was tailored. I originally asked for the dress to have sheer darkened and back covered. I emailed and stated to disregard the sheer. They emailed and asked to disregard the message. I said correct. Then I noticed want they sent which was my whole message. I sent email stating I still want the back covered. I wrote back on Jan 7 to confirm that I wanted the back covered after someone said we will make the dress as the picture on Jan 7. I told them on the same day no make it with back covered. Jan 8 I receive an email that dress is under tailoring. I wrote back on Jan 9 stating please make sure the back is covered. I want to confirm we have an understanding on that. Alice wrote we got that don't worry on Jan 10. I receive the dress and the back is not covered. I emailed to have dress returned to tailor as requested. Anne is stating that on Jan 7 I stated to ignore my note so they made the dress as pictured and when I sent an email that I wanted it covered, the dress was finished. I do not believe this to be true. On January 7 Alice said they will make dress as picture. I sent the email Jan 7 to cover the back. Received email that dress was still being tailored on Jan 8. (So how was the dress already completed if it was still being tailored?) I emailed back Jan 9 to cover the back. Jan 10 Alice state they got that don't worry. So from Alice's email I got an understanding that they received the request/email to cover the back and they did cover the back. I receive the dress and the back was not covered. I am requesting for the dress to be approved for return, Hebeos pay for the return and a partial refund for my time wasted going back and forth and not honoring my request when I sent the request to clarify my statement about want I wanted right after Alice said she will make dress as pictured I said no I don't want it as the picture on the same day. Below I have the emails showing the conversations. I apologize for the spaces. If you need me to send you the email separately please let me know.

Asia Camp

Jan 4, 2019, 3:22 PM

to service

I asked for the sheer to be darkened in my order. Please disregard.

Hebeos Service

Sun, Jan 6, 8:45 PM

to me

:Please have back covered and can the sheer parts be covered also? Meaning no skin showing

So we just disregads this?

Asia Camp

Sun, Jan 6, 9:38 PM

to Hebeos

Correct.

Hebeos Service

Mon, Jan 7, 2:43 AM

to me

just not worry and we would make the back of the dress showing as the picture
Regards,

Alice

Asia Camp 于2019年1月7日周一 上午10:38写道:

Asia Camp

Jan 7, 2019, 2:00 PM

I need the back to be covered.

Asia Camp

Jan 7, 2019, 2:02 PM

Do NOT do the back like the picture. The back MUST be COVERED

Asia Camp

8:37 AM (59 minutes ago)

to Hebeos

After I noticed you guys weren't understanding, I sent this immediately after she said she will make the dress like the picture. Doesn't sound like it was under tailoring at that time. Especially since I got a notice on Jan 8 the dress was under tailoring.

service@hebeos.com via mail.sentservice.com

Tue, Jan 8, 8:14 AM

to me

Dear Asia Camp,
Thanks for your kind support.
I am writing to inform you that your dress is still under tailoring now.
Since the dress is badly needed, we will put a priority on your order.
We are trying our best to deliver the dress to you on time.
---------------------------------
If you''ve bought the non-apparel item, please ignore the message above. We will deliver your item ASAP.
---------------------------------
So please do not worry, we will keep you updated0
Best wishes,
Jaly

Asia Camp

Wed, Jan 9, 9:08 AM

to Hebeos

That's good. Please make sure the back is covered. I want to confirm that we have an understanding on that.

service@hebeos.com

Thu, Jan 10, 1:21 AM

to me

we got that, just not worry

Regards,

Alice

------------------ email history ------------------

From: Asia Camp([protected]@gmail.com)

Time: 2019-01-09 22:08:32

To: Hebeos Service(service@hebeos.com)

Theme: Re: Your dress is still under tailoring

That's good. Please make sure the back is covered. I want to confirm that we have an understanding on that. On Tue, Jan 8, 2019, 8:14 AM service@hebeos.com Dear Asia Camp, > Thanks for your kind support. > I am writing to inform you that your dress is still under tailoring now. > Since the dress is badly needed, we will put a priority on your order. > We are trying our best to deliver the dress to you on time. > --------------------------------- > If you''ve bought the non-apparel item, please ignore the message above. > We will deliver your item ASAP. > --------------------------------- > So please do not worry, we will keep you updated0 > Best wishes, > Jaly > >

Asia Camp

Wed, Jan 23, 5:34 PM (16 hours ago)

to Hebeos

You did not have an understanding on this. I asked for the back of the dress to be covered. It is not. It is opened. The dress needs to be returned

Hebeos Service

Wed, Jan 23, 8:48 PM (12 hours ago)

to me

We are so sorry to hear that there is something wrong with your item. Would you mind to take some photos to show us the problem exactly ? After confirmation we will resolve this matter for you ASAP. Your cooperation would be much appreciated.

Looking forward to your reply.

Sincerely,

Flora

Asia Camp

Attachments
Wed, Jan 23, 10:43 PM (10 hours ago)

to Hebeos

The back is open. I do not want that. I requested for the back to be covered

Attachments area

Asia Camp

Attachments
Wed, Jan 23, 10:47 PM (10 hours ago)

to Hebeos

I want the back covered like this. Not opened. Requested for it to be covered numerous times including on my order.

Attachments area

Hebeos Service

2:45 AM (6 hours ago)

to me

Dear Asia,
Thank you for your pictures. Sorry to see that the dress is not same as you expected.

Sorry to tell you that you have sent a email to us on January 7th that you wanted to ignore the note.So we made the dress as picture.

But when you sent us a email that you wanted the back covered, our dress has finished.
Sorry for the inconvenience brought to you and beg your understanding.

Best wishes,
Anne

Below is a link of emails exchanged.

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4:19 pm EST

Hebeos prom dress

The dress arrived via DHL with no return label or instructions. The mesh of the dress was dark black (wrong color)--not sheer as shown in the photo--and also one of the breast/modesty panels was visible, not hidden behind the lace as it was supposed to be (defect) so we did not like it and wanted to return for a refund. Despite going on website to request a return, customer service never replied. Next came a week of pointless and frustrating email exchanges where Hebeos reps asked for photos, and my daughter's measurements?!? We sent photos as requested but the company insists the dress is the same as the photo (clearly not) and that it is a "custom" dress that can't be re-sold, which is also not true. My daughter ordered a standard size--the dress has not been worn or altered, so absolutely can be resold. What a frustrating waste of time! Terrible customer service and now we are stuck with a dress we don't want and no refund! We will never buy from this company again!

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Hebeos Customer Reviews Overview

Hebeos is an online fashion retailer offering a wide range of dresses for all occasions. The brand has garnered a lot of positive reviews from customers across the globe. Customers appreciate the high-quality dresses, affordable prices, and excellent customer service provided by Hebeos.

One of the most significant advantages of shopping at Hebeos is the vast selection of dresses available. Customers can find dresses for prom, weddings, parties, and other special events. The brand offers beautiful designs that cater to all tastes, sizes, and budgets.

Another advantage of shopping at Hebeos is the affordable prices. Customers can purchase high-quality dresses at prices that won't break the bank. The brand also offers regular discounts and promotions, making it even more accessible for customers to purchase their dream dresses.

Customer service is another area where Hebeos excels. The brand has a dedicated customer service team that provides assistance to customers throughout the shopping process. Customers can contact the team via email, phone, or live chat, and they are always available to answer any questions or concerns.

Overall, Hebeos is a reliable online fashion retailer that offers beautiful dresses at affordable prices. With an excellent selection of dresses, exceptional customer service, and regular promotions, it's no wonder that the brand has received so many

Hebeos In-depth Review

Overall Rating: Hebeos is a reliable and trustworthy online store that offers a wide variety of products at affordable prices. With excellent customer service and a user-friendly website, it is a top choice for shoppers looking for quality items and a seamless shopping experience.

Product Quality: Hebeos prides itself on providing high-quality products that meet or exceed customer expectations. From dresses to accessories, each item is carefully crafted with attention to detail and made from durable materials. Customers can expect to receive products that are true to the images and descriptions provided on the website.

Customer Service: Hebeos excels in customer service, offering prompt and helpful assistance to shoppers. Their dedicated support team is readily available to address any concerns or inquiries, ensuring a positive shopping experience. Whether it's through live chat, email, or phone, customers can expect friendly and professional assistance from the Hebeos team.

Shipping and Delivery: Hebeos understands the importance of timely delivery and provides efficient shipping options. Customers can choose from various shipping methods to suit their needs, and orders are processed and shipped promptly. With reliable tracking systems, customers can easily monitor the progress of their shipments and expect timely delivery.

Pricing and Value for Money: Hebeos offers competitive prices for their products, providing excellent value for money. With regular discounts and promotions, customers can enjoy even greater savings on their purchases. The affordability of their products does not compromise the quality, making Hebeos a cost-effective choice for shoppers.

Website Design and User Experience: Hebeos boasts a well-designed and user-friendly website that enhances the overall shopping experience. With intuitive navigation, customers can easily browse through the extensive product catalog and find what they are looking for. The website is visually appealing and responsive, ensuring a seamless and enjoyable shopping experience.

Return and Refund Policy: Hebeos has a fair and customer-friendly return and refund policy. If customers are not satisfied with their purchase, they can return the item within a specified timeframe for a refund or exchange. The process is straightforward, and the company strives to resolve any issues promptly and to the customer's satisfaction.

Variety of Products: Hebeos offers a wide range of products to cater to different tastes and preferences. From formal dresses to casual wear, customers can find a diverse selection of styles, colors, and sizes. With new arrivals regularly added to their inventory, shoppers can stay on top of the latest fashion trends.

Size and Fit Accuracy: Hebeos understands the importance of accurate sizing and provides detailed size charts for each product. Customers can refer to these charts to ensure they select the correct size. Additionally, the company offers customization options for certain items, allowing customers to have a perfect fit.

Communication with the Company: Hebeos values open communication with their customers and provides multiple channels for contact. Whether it's through email, live chat, or phone, customers can easily reach out to the company with any questions or concerns. The company is responsive and strives to provide timely and helpful responses.

Social Media Presence: Hebeos maintains an active presence on various social media platforms, engaging with their customers and sharing updates on new products and promotions. Customers can follow Hebeos on platforms like Facebook, Instagram, and Twitter to stay connected and informed.

Reputation and Trustworthiness: Hebeos has built a solid reputation for being a trustworthy and reliable online store. With numerous positive customer reviews and testimonials, the company has gained the trust of shoppers worldwide. Their commitment to quality products and excellent customer service has contributed to their strong reputation.

Additional Services or Features: Hebeos offers additional services such as customization options for certain products, allowing customers to personalize their purchases. They also provide a measurement guide to assist customers in accurately measuring themselves for the best fit. These additional features enhance the overall shopping experience.

Customer Reviews and Testimonials: Hebeos has received numerous positive customer reviews and testimonials, highlighting their exceptional products and customer service. Customers praise the quality of the items, prompt delivery, and helpful support team. These reviews and testimonials serve as a testament to Hebeos' commitment to customer satisfaction.

Comparison with Competitors: When compared to competitors, Hebeos stands out for its wide range of products, affordable prices, and excellent customer service. The company's attention to detail and commitment to quality sets them apart from the competition, making them a preferred choice for shoppers.

Pros and Cons:

  • Pros: Wide variety of products, affordable prices, excellent customer service, high-quality items, user-friendly website, customization options, prompt shipping and delivery.
  • Cons: Limited availability of certain sizes or styles, occasional delays in shipping due to unforeseen circumstances.

Final Verdict: Hebeos is a reliable and trustworthy online store that offers a wide variety of high-quality products at affordable prices. With excellent customer service, a user-friendly website, and efficient shipping and delivery, it is a top choice for shoppers. The company's commitment to customer satisfaction and their strong reputation make Hebeos a recommended option for all your fashion needs.

How to file a complaint about Hebeos?

Here is a comprehensive guide on how to file a complaint against Hebeos on ComplaintsBoard.com:

1. Log in or create an account:
- If you already have a ComplaintsBoard.com account, log in. If not, create a new account to proceed.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with Hebeos in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Hebeos. Include key areas such as transactions, nature of the issue, steps taken to resolve it, personal impact, etc.

5. Attaching supporting documents:
- Attach any relevant supporting documents but avoid including sensitive personal data.

6. Filling optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

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- Click the 'Submit' button to submit your complaint.

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Ensure to follow these steps carefully to effectively file a complaint against Hebeos on ComplaintsBoard.com.

Frequently asked questions (FAQ) about Hebeos

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Is Hebeos a legitimate online store for purchasing dresses and other clothing items?

Yes, Hebeos is a legitimate online store for purchasing dresses and other clothing items.

Are the products sold by Hebeos of good quality?

The quality of products sold by Hebeos can vary, but generally, customers have reported being satisfied with the quality of their purchases.

Is it safe to enter personal and payment information on Hebeos' website?

Hebeos' website is encrypted and secure, so it is generally safe to enter personal and payment information.

Does Hebeos have a good reputation among its customers?

Hebeos has mixed reviews from customers, with some reporting positive experiences and others reporting negative experiences.

Does Hebeos have a good return policy?

Hebeos has a return policy, but customers have reported difficulties with returns and refunds.

Is Hebeos a reliable online store?

Hebeos' reliability can vary depending on the specific customer experience, but overall, it is a legitimate online store.

Does Hebeos sell counterfeit products?

Hebeos does not appear to sell counterfeit products, but the authenticity of some of their designer-inspired dresses has been questioned.

Does Hebeos offer free shipping?

Hebeos does offer free shipping on some orders, but it may not be available for all orders.

Is Hebeos a scam?

Hebeos is not a scam, but some customers have reported negative experiences with the store.

Does Hebeos have a good customer service team?

Hebeos' customer service team has received mixed reviews from customers.

Does Hebeos sell dresses at a reasonable price?

The prices of dresses sold by Hebeos can vary, but they are generally considered to be reasonable.

Is Hebeos a Chinese company?

Yes, Hebeos is a Chinese company.

Does Hebeos have physical stores?

No, Hebeos does not have physical stores.

Are Hebeos' dresses true to size?

The sizing of Hebeos' dresses can vary, so customers are advised to consult the size chart before making a purchase.

Does Hebeos offer custom sizing?

Hebeos does offer custom sizing, but additional fees may apply.

Does Hebeos have a good selection of dresses?

Hebeos has a large selection of dresses, but the specific styles and sizes available can vary.

Is Hebeos a reliable source for prom dresses?

Hebeos is a legitimate source for prom dresses, but customers should do their research and read reviews before making a purchase.

Does Hebeos offer discounts or promotions?

Hebeos does offer discounts and promotions from time to time.

Is Hebeos a good option for bridesmaid dresses?

Hebeos can be a good option for bridesmaid dresses, but customers should read reviews and carefully consider the sizing and customization options.

Can I trust Hebeos with my credit card information?

Hebeos' website is encrypted and secure, so it is generally safe to enter credit card information. However, customers should always exercise caution when entering sensitive information online.

Is Hebeos a legitimate fashion retailer?

Yes, Hebeos is a legitimate fashion retailer that has been operating since 2015.

Are the dresses sold by Hebeos of high quality?

Yes, the dresses sold by Hebeos are of high quality, with a focus on attention to detail and materials used.

Does Hebeos offer a wide range of dress designs?

Yes, Hebeos offers a wide range of dress designs that cater to all tastes and occasions.

Are the prices of dresses sold by Hebeos affordable?

Yes, the prices of dresses sold by Hebeos are affordable, with regular discounts and promotions.

Does Hebeos offer a range of sizes?

Yes, Hebeos offers a range of sizes, including petite and plus-size options.

Is Hebeos a reliable online retailer?

Yes, Hebeos is a reliable online retailer with a dedicated customer service team.

Does Hebeos offer international shipping?

Yes, Hebeos offers international shipping to customers across the globe.

Is it safe to purchase dresses from Hebeos?

Yes, it is safe to purchase dresses from Hebeos, as the brand uses secure payment processing and has a privacy policy in place.

Does Hebeos offer a return policy?

Yes, Hebeos offers a return policy for customers who are not satisfied with their purchase.

10. Does Hebeos offer custom sizing?

Yes, Hebeos offers custom sizing for customers who require it.

11. Does Hebeos offer a range of accessories?

Yes, Hebeos offers a range of accessories to complement their dresses.

12. Is the website of Hebeos easy to navigate?

Yes, the website of Hebeos is well-designed and easy to navigate.

13. Can customers contact Hebeos customer service?

Yes, customers can contact Hebeos customer service via email, phone, or live chat.

14. Does Hebeos offer dress alterations?

Yes, Hebeos offers dress alterations for customers who require them.

15. Does Hebeos offer a loyalty program?

No, Hebeos does not offer a loyalty program at this time.

16. Does Hebeos offer expedited shipping?

Yes, Hebeos offers expedited shipping for customers who require it.

17. Does Hebeos offer gift cards?

No, Hebeos does not offer gift cards at this time.

18. Is Hebeos a sustainable fashion brand?

There is no information suggesting that Hebeos is a sustainable fashion brand.

19. Does Hebeos offer group discounts?

Yes, Hebeos offers group discounts for customers who purchase multiple dresses.

20. Is it possible to track the shipping of a Hebeos order?

Yes, customers can track the shipping of their Hebeos order using the tracking number provided.

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