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HEB/Pharmacy / pharmacy

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Phone: 2106661212

I went to get my rx filled at this heb first they said my insurance said it can't be filled till the next day so I called my ins. And they put in an override. Then after they get that they said well we need to call the doctor because it was a little early to be filled anyways. I know it is a controlled substance I am a recovering addict who is recovered and because my rx is to treat addiction it is no reason to assume right away! Big no no regarding hippa and my phi (protected health information). So the pharmacist said come back tomorrow at 10am is when everything should be done and ready so I come at 11:45am the next day they say 30min more. Then I come back at 1pm and they tell me we do not have your rx in stock so you can go somewhere else or wait another day or two! I will never go to an heb pharmacy again. They violate your hippa rights I did not give my doctor permission to release any info regarding my rx and did not give the pharmacy permission to look into my medical history just to see if I am trying to get an extra rx. After being a recovering addict and over coming all of that which I have already gone through. This was demeaning and made me feel like they treated my like I was a peace of trash and the way they looked at me was like I was crap on the bottom of there shoe!

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Comments

  • Ru
      Dec 19, 2012

    I like to bring this to your attention. I couldnt believe it, I thought HEB Pharmacies were here to help the customers by saving on there medicines. I had gone to drop my prescriptions here at the pharmacy in Hondo, where i live. I am a diabetic patient on a fix income, and figure it this pharmacy would be the cheapest to save on my insulin, NO, i end up paying $77.00 for one tier of insulin on December 4, finishing this bottle on bottle of insulin on the 15th of December, So i decided to shop around into Walmart Pharmacy. I end up paying $24.99 . Couldnt believe there price. So i decided to call the HEB Pharmacy and spoke to Josey about it. She ask her boss, and he said that Walmart could price there product as they please. My complain is Heb, Has always been a place to shop around for the lowest prices, and help us consumers save. I paid double the price, and could not believe your response. Not considering our needs for our health. So please can you look into it for the future. My email is [protected]@yahoo.com. Please let me know what can be done to save for us customers on a fix Income. Thank you for your attention. Rudy

    0 Votes
  • Cl
      Jan 18, 2014

    I have been getting the same prescription filled at the same HEB pharmacy location for almost 3 years. As of the first of this year, my insurance will no longer cover my medication but will cover a new similar medication. 2 months ago my doctor told me to let them know I would be starting this new medication in the coming year. I did just that however... they told me to come in a couple days before I would be needing the medication and they could get it ordered. This medication is a controlled substance so I can't go to the doctor early. It has to be 30 days until I go. The problem with that is that on the day I go I run out of medicine. Last week I told me them I would be needing the medication on the coming Monday. The "pharmacist" said that they need to see the prescription before they will order the medication because it is "expensive" and "they don't want to get stuck with it". I have been getting the same medication filled there for almost three years. I NEED IT! Finally the person said that they would order the medication but only one box (I need two) so that they would have it when I go to get my prescription filled. Well...I show up with my prescription the following week. They never ordered it! They said it would take a couple of days to get it. I am having my wife type this because I am vomiting horribly, have nightmarish diarrhea, debilitating back cramps and haven't slept in days now that I've been out of medication for a couple days. Still no medication. They aren't the least bit apologetic! They said I should've come in earlier and asked them to order it! I DID!!! When people are entrusted with your medical well being, you hope they have your health in mind in the decisions they make. Over the past two years they also have overcharged me six times. They were supposed to be applying a co-pay card which reduces my out of pocket expense by $50 every month. They told me they were applying it but that my co-pay had gone up. After speaking with my insurance I discovered this was NOT the case. When I confronted them, they credited my back one months worth of over charges but said the other was " too far back to do anything about ". Another occasion they shorted me 15 days worth of medication. When I told them what had happened, they made me feel like a junkie in front of other customers and said, "I wasn't the first person to try and pull that stunt". I called my insurance who contacted them. They looked back at the video and checked their inventory and realized the had given me an open box with only half my meds. They corrected the mistake and offered an insincere minimal apology. That cost me two days of work, hassle and even more so SHAME for simply entrusting them with my pharmaceutical needs. After this last incident, I am officially done with HEB. Anyone reading this (if any) I suggest you do the same before it is you typing one or more of these.

    0 Votes
  • Re
      Feb 09, 2015

    I also have a problem with whom I believe is the pharmacy manager in Katy. My ins will pick up a refill 5-7 days early and I am fighting migraines. Long story short, I called on Saturday and they told me 5:15pm it would be ready and I told them I was sending my husband. He gets there only to be told he could pick up Monday because it wasn't filled. Monday I call because I need migraine meds and they proceed to tell me it will be ready Tues. I go to store and run by the pharmacy just to see if there was an insurance issue or what it could be. The tech asks the pharmacy manager and she all but bites her head off saying "I already told her in not filling it until tomorrow". I was a tech for many years and pharmacist like this soured my career. That woman doesn't know what is going on with me and a bottle of Stadol is extremely tiny and like to make sure I have some on hand if I get into trouble. She made a personal decision about my health and I will not be using HEB Pharmacy again. I'll pay more for a script just to not use them. This was just truly unbelievably rude and insensitive

    +1 Votes
  • Jo
      Jun 09, 2015

    Yes, these things have happened to me as well. I suffer from spinal stenosis, degenerative disc disease, 5 herniated lumbar discs, sciatica and the residual skeletal problems due to an L3 lumbar, pelvis and right foot fracture leg pain from damaged nerves, etc. Im on pain meds and had them filled at HEB in Round Rock, TX, trusting this wouldnt happen at HEB of all plaaces, I have been shorted by about 35. I get home, count them and discover this. So I called to no avail, then went back to the store and spoke to the pharmacist and am told they triple count this medication to ensure accuracy (BS), all the while in the conversation said pharmacist treated me as if I'm some junkie frowned upon me as did nearly all the staff there as well! Anyone with the same back issues will understand my frustration becsuse 1) it hurts so bad you'd want to just remove your lower torso, 2) your treated as if your a junkie!, 3) they will not correct THEIR MISTAKE stating they are in the right and I'm wrong and that since its controlled substance they wouldn't even correct it if they determined they were at fault! I feel that since the script was a sizable amount and placed in a sizable bottle that they think they can pocket some and get away with it! I chose to go with them as THE SAME THING occured at a nearby CVS AS WELL! Scared to go with chain pharmacies, maybe its time to go with a non-chain local mom & pop pharmacy. So, will never again will fill at either stores. I dont even know how many times this could have happened before to me as by my mistake placed trust in an indusrty in which legally there is a trust formed first time you conduct business with them. You rely on them to not short you medication and to ensure that utmost care for the patient/customer is performed.

    +1 Votes
  • Ma
      Jun 21, 2016

    The same store has repeatedly shorted me over the past year. At first I didn't say anything because it was only a couple and I know what I would be confronted with if I pressed the issue. However, of the 8 medications that I have filled, I NEVER once had any of the 7 non narcotic medications shorted. EVERY TIME I was shorted, it suspiciously was always the Norco which I take for a chronic painful condition call Trigeminal neuralgia type 2. which used to be called the "suicide disease" when I was a youngster back in the 1940's.

    I served in the Korean War and Vietnam War. I am the recipient of 2 purple hearts for being shot once and for injuries for falling into a pit full of sharpened bamboo tips covered in human feces. I have never required pain medication for more than a few days until the recent development of my trigiminal nerve and I take one norco 10/325 tablet every 12 hours only if I have to. I can go without the medicine for weeks without any withdrawal so I am not physically dependent. I say this because I, like may others, am not an automatic "junkie" because I am prescribed this medicine. I suppose I will just have to keep taking this abuse but I sure feel sorry for people who really need every pill they get. When a pharmacy skims 10 pills from someone like me, that is 5 to 10 days that I just won't have it. For others, it is 5 to 10 days of horrible suffering. I wish people would stop being manipulated with all the propoganda.
    Sometimes I wonder what I was fighting for back in my youth. I used to believe it was for a country that was free of such stupidity and nonsense but my grandchildren have been left with a country of selfhishness, corruption and one where corporations can do whatever they want to us without any recourse. I am sorry that I failed them and I am sorry that the terrible things I endured ended up being for nothing except making things worse. I take full responsibility for what I left for my grandchildren and their decendant.

    0 Votes

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