Menu
H-E-B

H-E-B review: awful everything 49

T
Author of the review
4:01 pm EDT
Review updated:
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I have lived in elgin for about 5 years now, I have been dealing with heb pharmacy since I moved here back in 2005, and I always have to deal with the fact that the heb pharmacy are always losing my son's medication/ prescriptions that we turn in! I always try to give them the benefit of the doubt, but I can't do that anymore... I am sick and tired of them always losing things and making my son wait on a medication that he needs that day... They are never stocked and I always get the run around on the medications... I am suppose to be able to trust them with things like this and its gotten to the point where I have told everyone I know to not use the pharmacy because of the poor customer service and organization that they give to the community of elgin...

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

More H-E-B reviews & complaints

49 comments
J
J
Janet Ortiz Tauyan
, US
Aug 15, 2018 12:59 pm EDT

The candy was purchased at an HEB in Brownsville, Tx. The package has what I believe to be racist picture on it. I shared pictures of it with friends, and they feel the same about it. I have included pictures of the product below. See for yourself. Am I overreacting? With the way things are nowadays, I'm surprised HEB would carry this product.

View 0 more photos
P
P
Paola Cantu
, US
Aug 15, 2018 5:29 am EDT

the store closes at 9pm and yesterday I went to 8:50 pm and they did not let me in to do my shopping

L
L
Lopesther
, US
Aug 15, 2018 8:54 pm EDT

I bought the Greek hundred calorie yogurt. It has the HEB select ingredients. That is false advertisement. It has one of the worst ingredients in it fructose and corn starch. I only brought this product because of the HEB selected ingredients. Never again, I should always read the ingredients for myself.
Elopez

View 0 more photos
A
A
Asdeubal
, US
Aug 13, 2018 11:47 am EDT
Verified customer This comment was posted by a verified customer. Learn more

On different occasions that I have gone shopping at HEB at Pharr, Tx I have encountered other customers with dogs in their arms or shopping baskets. They are NOT service dogs because they are not identified as such. Dogs don't belong in food stores. It is not sanitary to see dogs where we place our food. In fact, it is disgusting .

P
P
Paola Cantu
, US
Jul 06, 2018 5:45 am EDT

924 E Elizabeth St, Brownsville, TX 78520, EE. UU.

J
J
Janet Ortiz Tauyan
, US
Jun 27, 2018 6:05 pm EDT

My complaint is regarding the Mexican candy Rica Piña pineapple and chili flavor lollipops. The package has a picture that I, and several people that have seen it, feel is racist. I've included pictures on the first complaint I sent.

T
T
Taliman7
, US
Mar 25, 2018 8:52 pm EDT

Piece of glass found in heb salad.

N
N
Nope I aint giving it
Austin, US
Oct 15, 2009 3:59 pm EDT

The HEB in Austin on Parmar mad me angry! I went in there to get change only. I went over to look at a display they had up. I was going out the door when some shimp guy stopped me. He had black hair and was a real dick! He stepped right into my path and said, "Ma'am you need to come back to me to my office. I just laughte at him and pushed him aside. I got in my car and left! I plan on contacting the main office if I can find it and getting that little jerk fired! I really am mad because he was acting as if I took something when I was right there in front the whole time! They have cameras everywhere and eyes, so how could anyone take anything there? I'm never going back there! I shopping elsewhere!

R
R
reallyconfused
Austin, US
Sep 26, 2009 5:50 pm EDT

i went into Heb looking for a halloween costume for my daughter. I asked a lady in uniform where that sectionj was located; and get this, she said- "NO COMPRENDE"

So i repeated more slowly, and asked where the halloween costumes were. And again she looked at me and said she speaks no english. This is a woman being paid to work in a heb and she doesnt even speak a word of english. CRAZY...
I understand equal oppertunities and all, but a woman who speaks no english working in a english speaking area/city/country where her job is to help people with general queries and assist customers is crazy. I cannot understand how she got the position- even if it is her job to deal with the Spanish community, still she should be bilingual at least speaking english to communicate to her peers and customers.

I normally hate to wrte in and complain, however this unbelievable and astounding situation, i thaught, needed to be addressed.
As i mentioned equal oppertunities is a great thing; but i think a little disgretion should be used, or at least check that the applicant can partially speak english.