This report was extremely similar to my experience, but I have been hit twice by these people. The first was a couple years ago, and I just got through paying for that... But yesterday I got the call again, this time they did identify themselves as Heartland, which I now know, and they tried telling me I already agreed to extending AGAIN!!! This time I actually conceptually gave them info as I do like the magazines, and it is a good price, but their approach HAS to be ILLEGAL. Their conversation recordings have to be dubbed. Someone needs to do something about this company.
Origial Post: Back in September, a lady called and told me that she wanted me to write down a security code because my magazine are up for renewal and there had been complaints from other customers getting ripped off from other companies asking to renew when they weren't ready for renewal yet.
I told her that I wasn't sure when my subscriptions were to end, either 3 yrs or 5yrs, but that once they ran out, I did not want any more. Of course, I had gotten all my magazine subscriptions through NME about 3 yrs ago and completed my payment in 4 months.
Yes, I know she told me her name and that she was from Heartland, but at the time with all the FACTS and information she had on me and the magazines I was receiving, I never once questioned this was someone trying to scam me and confirmed my credit card number with her!!
She then told me that I would need to talk to her supervisor just to make sure she was polite and that she confirmed my information correctly.
When the supervisor got on the phone, he started telling me that I would be charged $59 within the next 3 days, I said what for??? Everything is paid for, he then proceeded to tell me about a contract that stated I would renew my magazine for the next 5 yrs.
After about 10 more minutes of arguing with him and telling him he better not charge my card, we hung up. I went to the bank first thing in the am and I already had a pending charge from them for $119!!! So, my bank helped me file a fraud complaint, I got my money back and canceled my card.
It is now Oct. 20, 2008, they just called me at 8:30 at night telling me something was wrong with my card. I told the man they were not getting any money from me and exchanged a few more words and he babbled something about the BBB and their atty... I told him I wanted my recorded conversation and he told me good bye.
If these people call you, hang up and don't even give them a chance!!!