- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- UnReplied
- With attachments
worst customer service!
About 2 months ago I ordered the tempurpedic solutions bed. It took me almost an hour to do it over the phone because of the incompetent staff! They kept hanging up on me every time I was put on hold. It was supposed to be free shipping both ways but there is a $138 fee that they could not explain to me and about $175 restocking fee if you decide to return it. A month later I called back to exchange it for a different mattress and half way through that order she said that they would have to call me back some other time because she had to go to a meeting! I called back the next day and asked to speak to the manager who was quite rude. She said that she will process it and left it at that. This was 8 days ago. I did not receive a confirmation number or an email and my credit card has not been refunded yet. I called to check on it and they could not give me any information and once again said that they will call me back. Save yourself the headaches and don't waste your time on these people. All tempurpedics are the same price-buy it from another company!
The complaint has been investigated and resolved to the customer’s satisfaction.
not delivered on time/ poor customer service
I purchased the mattress online after talking to the person through phone.She promised the mattress will be delivered with in a week. After 4 weeks and numerous calls finally I got the mattress after 26 days. They delivered the wrong foundation and what I was promised as free( One pillow ) was not delivered. I called the customer service and it is so bad : she said she will get the fairfax store manager to call me. Ryan never called. I tried to call him it was in vain.I paid nearlly 2500 for this and after paying that much I am getting a poor customer service.
My advice do not order anything or buy from this store. The customer service is so bad and they do not treat you as a person after they get your money. Buyers Beware of this store and stay away.
The complaint has been investigated and resolved to the customer’s satisfaction.
I was promised a phone call today 10/03/2018 and have not received one. I have been on hold for 30 minutes and I want to stop any further shipments. you don't show an account number on the invoice but my shipment ID is P11430601. Your customer service is horrible but I guess that goes along with the quality of you products. SCAM
Ordered the first bottle for 9.95 I didn't mark I wanted another bottle and my checking has a fee for 49.95 ..really going to have the bank reverse the charges. The first bottle didn't work for me why would I want another one
I ordered one bottle to see if it would help my pain. I didn't. They keep sending me more even though I did not order more. There is no contact information on their web site. Does someone have contact information so I can have these charges stopped? I see from reviewing your web site that this is a recurring complaint about this company.
CANCEL! I did not agree to this 4/19/2018
Re: Tiffany Carter
Thank you for contact information (at the bottom of the screen)
This company fails to live up to what they advertise. NO RISK GUARANTEE. After
attempting to return my purchase inside the risk free trial period I was than informed that only part of the bed was returnable. The $2199 part was not. I could not return it or exchange it for another purchase. STAY CLEAR of the healthy back store.
About LoseTheBackPain
LoseTheBackPain Customer Reviews Overview
Here is a comprehensive guide on how to file a complaint or review about LoseTheBackPain on ComplaintsBoard.com:
1. Log in or Create an Account:
- If you already have an account on ComplaintsBoard.com, log in using your credentials. If not, create a new account to proceed.
2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.
3. Writing the Title:
- Summarize the main issue you have with LoseTheBackPain in the 'Complaint Title' section.
4. Detailing the Experience:
- Provide detailed information about your experience with LoseTheBackPain. Include key areas such as transactions, nature of the issue, steps taken to resolve it, personal impact, and company responses.
5. Attaching Supporting Documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.
6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.
7. Review Before Submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.
8. Submission Process:
- Click the 'Submit' button to submit your complaint or review.
9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.
Ensure each step is clearly defined to guide you effectively through the process of filing a complaint or review about LoseTheBackPain on ComplaintsBoard.com.
Overview of LoseTheBackPain complaint handling
-
LoseTheBackPain contacts
-
LoseTheBackPain phone numbers+1 (800) 216-4908+1 (800) 216-4908Click up if you have successfully reached LoseTheBackPain by calling +1 (800) 216-4908 phone number 0 0 users reported that they have successfully reached LoseTheBackPain by calling +1 (800) 216-4908 phone number Click up if you have UNsuccessfully reached LoseTheBackPain by calling +1 (800) 216-4908 phone number 0 0 users reported that they have UNsuccessfully reached LoseTheBackPain by calling +1 (800) 216-4908 phone number+1 (240) 780-5977+1 (240) 780-5977Click up if you have successfully reached LoseTheBackPain by calling +1 (240) 780-5977 phone number 0 0 users reported that they have successfully reached LoseTheBackPain by calling +1 (240) 780-5977 phone number Click up if you have UNsuccessfully reached LoseTheBackPain by calling +1 (240) 780-5977 phone number 0 0 users reported that they have UNsuccessfully reached LoseTheBackPain by calling +1 (240) 780-5977 phone number+1 (866) 843-4319+1 (866) 843-4319Click up if you have successfully reached LoseTheBackPain by calling +1 (866) 843-4319 phone number 0 0 users reported that they have successfully reached LoseTheBackPain by calling +1 (866) 843-4319 phone number Click up if you have UNsuccessfully reached LoseTheBackPain by calling +1 (866) 843-4319 phone number 0 0 users reported that they have UNsuccessfully reached LoseTheBackPain by calling +1 (866) 843-4319 phone number
-
LoseTheBackPain emailskcannone@gmail.com100%Confidence score: 100%Supportjesse@losethebackpain.com99%Confidence score: 99%executivecustomerservice@losethebackpain.com97%Confidence score: 97%supportmedia@losethebackpain.com96%Confidence score: 96%communicationsupport@losethebackpain.com95%Confidence score: 95%support
-
LoseTheBackPain headquarters12600 Hill Country Blvd, Suite R-275, Austin, Texas, 78738, United States
-
LoseTheBackPain social media
Most discussed complaints
non delivery of tablets 2 (opinions to this review) Heal-n-soothe 1 (opinions to this review) illegal recurrent monthly charges on my credit card for a fake newsletter I never signed up for 1 (opinions to this review)Recent comments about LoseTheBackPain company
heal and soothe #p10659888Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.
Is ComplaintsBoard.com associated with LoseTheBackPain?
ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with LoseTheBackPain Customer Service. Initial LoseTheBackPain complaints should be directed to their team directly. You can find contact details for LoseTheBackPain above.
ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.