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3.9 99 Reviews

LoseTheBackPain Complaints Summary

71 Resolved
28 Unresolved
Our verdict: You can expect a very good level of service from LoseTheBackPain. To navigate their system effectively, thoroughly understand their service scope. Check online forums and review sites for others' experiences. When contacting customer service, clear and concise communication can help resolve your issues faster.
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3:29 am EDT

LoseTheBackPain they wanted only money

I had awful back pain and my doctor advised me to buy from the website www.losethebackpain.com. I placed the order 5 weeks ago already, but the company kept silence within these days. After 3 weeks the seller emailed me and excused, but he told that my order was out of stock. I waited another 3 weeks, but now I have understood that the company fooled me and they were interested only in money.

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3:53 am EDT

LoseTheBackPain their medicine didn't help me

I had terrible back pain and decided to contact the company www.losethebackpain.com. They advised me the best medicine and told how to use the medicine, but after couple of weeks I haven’t seen any changes. I called to the company and the rep told me to buy the second pack of the medicine. I bought the second package, but I didn’t see any result. I was shocked and stopped to buy from them.

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8:17 pm EST
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LoseTheBackPain products never arrive and tracking nos dont' work. want my money back!!

I was doubed billed for an item I ordered too but they simply ignored my request for this refund until I kept chasing and emailing them.

However my orders below never arrive. When I asked for a refund many many many many times, they told me they would only rlefund me when the products arrive at my place and I reject them. However it is quite clear by now that the items are never going to arrive since it is already Dec. How can a product take sooooooooooo long to arrive. I always order things from America and they arrive at most 2 weeks. I checked the track numbers given for these orders but they don't work at all. This is clearly a scam. These are my orders that never arrive and I am from Singapore:

#5077852 Ship Date 10 Sep 2014 Super Joint Support
#5155791 Ship Date 7 Oct 2014 Heal N Sooth

I am considering going to my local newspaper and police to warn people about this if they still ignore me. Can anyone tell me how I can warn people in America not to be cheated by this company? Urgent please

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9:26 pm EDT
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LoseTheBackPain promotional material missed critical information

I read a promotional article on the Internet issued by The Healthy Back Institute regarding an Inversion Table that was supposed to remedy back problems. It came with a 30 day money back guarantee. I ordered the Table and paid $30.00 to have it shipped to me. When it arrived, I noticed it had a clear statement that one must have someone else in attendance when a person is using the table. This key information was not in any promotional material I received and if it was I would not have ordered it because I do not have anyone who could stand by me every time I wanted to use it. I shipped it back and received a refund of the cost of the table. It cost me $70 to ship it back and with the $30.00 I paid them to ship it to me I am out of pocket $100.00. They advertized another Inversion Table that was totally different from the original one I received and would not require someone to be at my side when I used it. I asked them to deduct the $100.00 I paid for shipping and I would buy the second product. They informed me they would not do that. I would not buy another product from The Healthy Back Institute because they should stand behind what they are selling and if they omitted key information that should have been included in their promotional material then they should absorb the cost.

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SAikine
, US
Oct 01, 2012 10:21 am EDT

I ordered a trail tub of tablets, and a tube of cream. Payment came out of my credit card account on 13th November. Then an other unordered tub of tablets came the next month. Payment was taken on 13th December.This order I will return. My fear is that more payments will be taken on the 13th of each month.

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Eva4
Gaithersburg, US
Apr 18, 2013 12:48 pm EDT

Hi there,
We are currently not aware of any statements that are included when our Inversion Tables ship from the manufacturer that one must have someone else in attendance when a person is using the table. However we are contacting our manufacturer in regards to this matter and we appreciate your feedback on this! We will refund you for the Free Trial charge of $19.95 (US dollars that was charged when order was placed) and also $70 that was ship charge back to us. Please contact our Customer Service to let us know what address you would like the refund check to be mailed to. Thanks again for your feedback!
Regards,
Eva Klein

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G
2:20 am EDT

LoseTheBackPain stay away from this one

I ordered one bottle of Heal-n-Soothe (1 month's supply). I tried it for 2-3 weeks but realized it was interfering with my sleep (as soon as I stopped taking it, I didn't have any trouble sleeping). I called to get a refund (as it promises on their website). First I was told that I was one day past the 30-day refund period; the young man on the phone was SO SORRY but they couldn't change the policy. Then when I argued that it was in fact the 30th day, he said it had to be mailed back to them within the 30 days. When I said I didn't see anything on the website or in my order email about such a policy, he came back and told me they don't do refunds for opened bottles! Despite my asking him repeatedly to show me where on the website it mentions any of these pesky details, he was unable to pinpoint where, just kept saying it's on the website.

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Rogan
, US
Apr 30, 2012 9:24 pm EDT

This place is a total scam. They sent a bunch of pills I didn't order and then billed me for them. I returned them and (of course) the refund hasn't shown back up on my credit card. Scam Scam Scam.

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K
10:40 am EDT

LoseTheBackPain customer service doesn't work on behalf of their customers

I went to their website and one of the inversion tables (the Teeter Hangups EP950) was listed for $299, and when I got to checkout I was being charged $399. I double, and even triple checked the price listed on the site and found that I was being overcharged by $100 (there was a less expensive Teeter hangups EP550 that was supposed to be listed at this price I later found out, but it was error on their website). So I called customer service and they told me to send an e-mail with a screen shot picture and I do that, and they say that they didn't get the e-mail. So now they tell me to go fax them a copy of the page, and so I go to my local library and print off the webpage and pay $3.80 to fax them a copy of the webpage (that has now been pulled up on two different computers) AND THEN THEY SAY THEY DIDN"T GET THE FAX! Well mysteriously the fax didn't go to the office I sent it to, it magically was rec'd at the bigger office they indicated... Weird... So the next day I get a call and the rep, Diany, asked me for the URL- which was so long the last 6 characters were left off of the page along the bottom- and at the time I was away from home so the next morning I called back, as they requested of me, to read them off the URL and just as I pulled up the screen on my computer the Customer Service Rep I was speaking with, think her name was Gabby, tells me that the site does not exsist... and I guess now since my e-mail, my fax, and the website does not exsist they would not honor my bunch of lies about the "phony website"! I talked to three girls there at the [protected] # by the names of Diany, Heather and lastly Gabby and I am very bothered by the way they handled me, I am an honest person and I was made out to be a liar. BEWARE OF THIS SITE, CUSTOMER SERVICE DOES NOT WORK ON BEHALF OF THEIR CUSTOMERS, THEY HANDLE BUSINESS IN A WAY THAT ONLY BENEFITS THE COMPANY!

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3:36 am EDT

LoseTheBackPain their customer service representatives, including the supervisor, were very unresponsive

I accepted an offer for a free book from the Healthy Back Institute. I was asked to give my credit for shipping costs. I later found out that I had been charged $19.95 (3 months in a row) for their newsletter. I did not want there newsletter, and had not read it. It just came in the mail and I thought it was junk mail. When I asked to be refunded the charge, they said they had sent me an email (which I never read-thought it was spam). Because I didn't tell them I didn't want their newsletter, they sent it and I had to pay for it. They never did refund me my money. I feel they fraudulently used my credit card (charged it without my permission) and the online offer for a free book was only a method of getting my credit card number. Their customer service representatives, including the supervisor, were very unresponsive.

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9:01 pm EST
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LoseTheBackPain - poor customer service

I bought a Nubax ($300 plus $20 nonrefundable shipping) from HBI, which was defective. They sent replacement parts, which didn't work, and then sent a full replacement, which had the same defect. Since I couldn't assemble the product to try it out, I returned it for a product refund and requested a refund on shipping because I never received a useable...

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5:14 pm EST

LoseTheBackPain I have been charged $19.95 every month without my authorization

I bought a book about a new technique for eliminating back pain. I charged the book on my credit card. I realized (3 months later) that I have been charged every month $19.95. When I called the company, they told me I checked the box for a free newsletter.

Which I am sure I did not check any box, as I never do as a matter of fact. The free newsletter being free only the first month, then they charge you a whopping $19.95/month automatically. That information they claim is there, but I know that I am extremely careful with these things, and I did not see that information anywhere (since I did not click for any options).

They said they would reimburse me for the current month, but not for the previous two. I insisted but they refused. This is clearly a scam. I never requested a newsletter, and certainly not at $19.95/month. They need to be stopped. And by the way, I never received any newsletter.

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losethebackpain are crooks
Silverthorne, US
Mar 20, 2012 4:48 pm EDT
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I think that losethebackpain.com is a scam. I sent for the free book knowing that I was automatically signed up for a 30-day trial subscription to their newsletter. I emailed the company after about 25 days via their website to cancel. I was unsure enough of their website method that I phoned their 800 number the next week and I was assured by the CSR that I had Indeed cancelled the subscription. Imagine my surprise when I received the March newsletter in the 2nd week of March. I emailed the company again and got a response the next day assuring me that my subscription was cancelled Feb. 21st and that I owed nothing. Imagine my surprise the next week when my credit card bill showed a $19.95 charge for the March subscription. I used the live chat feature on the website and was assured that the matter could be cleared up by customer service at the 800 number. "Heather", a CSR at the 800 number, stated that their records showed I cancelled on Feb. 21 via phone. I explained that I had cancelled a week before via their website, but "Heather" said I could not cancel on their website, that I could only cancel by phone. Needless to say, these crooks say I still owe $19.95. WHAT A SHAM. WHAT A BUNCH OF CROOKS. WHY CAN'T THESE EMAIL OFFERS BE LEGIT, HONEST?

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6:22 pm EST
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LoseTheBackPain info. stolen

Twice on 06 Dec., 2010- gave personal info. in order to receive a free book ; The 7-Day Back Pain Cure for a donation from my cr. card of $$5.95 for shipping. And twice; after I hit the CLICK HERE TO PLACE YOUR ORDER BUTTON- everything "conveniently disappeared...
I would imagine No BOOK but now they have my personal info.!

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Eva4
Gaithersburg, US
Dec 08, 2010 2:59 pm EST

Hi there,
Maureen placed an order for two different products therefore two different invoices.
I used the same subject on the emails so Maureen could locate them faster.

Have a great day!

Eva Klein

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Eva4
Gaithersburg, US
Dec 07, 2010 9:14 pm EST

Hi Maureen,
I apologize that you had trouble placing your order.
Your order processed just fine and will ship tomorrow. Once the order has shipped you will be notified via email.
I've just emailed you two invoices with the subject " 7 Day Back Pain Cure Book" for the products you ordered.

If you have any concerns please contact our Customer Service and we'll be happy to assist you.

Regards,
Eva Klein

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6:49 am EDT
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LoseTheBackPain failed payments

Hi,

I wanted to buy 3 bottles of Heal N Soothe from the Healthy Back Institue. I previously purchased the LosetheBackpain program and Heal N Soothe as well. This time as I used another debit card my payments were declined as it did not match with the one they kept in their records. This is quite unusual and I wasn't happy about it but I added my debit card details anyway on the company's website. I tried to pay again but my payment was declined. I attempted to complete this 1 payment for USD 158.00 several times. It was declined each time. I have made several payments with the same card in severwal countries in Europe and the card is fine. I noticed that around EUR 450.00 is on hold on my account. Each time my payment failed the USD 158.00 was put on hold on my account. I asssume that is 4 payments. I spoke with my Bank, I also spoke with VISA and they confirmed that because the payments (which is actually 1 payment but they tried to apply it 4 times) never left my account only the reatiler The Healthy Back Institute can release this. I was in contact with 4 operator they all told me different things. They all wanted me to call them on a 1800 number which is only available in the USA. It never occured them to call me even after I requested them. One lady told me that she can release the 2 payments which are on hold. That is USD 158.00 multiplied with 2 which is USD 316.oo However that is about EUR 200.00 and my Bank confirmed that I have EUR 450.00 on hold for the Healthy Back Institue. I explained it to the operators but they did not even try to explain it to me. After the lady confirmed that she can release the payments which could take SEVEN ?! days. I received an email from a guy names Wes that they have absolutely nothing to do with it and I need to talk to VISA. VISA confirmed that as the payments have not left the account they cannot investigate this and they cannot do anything about it, only the retailer can release the payments. This has become a nightmare. I spent a lot of time and money on this. I can't use my EUR 450.00 and I cannot but the Heal N Soothe pills whic is a great product though. In my opinion the company should have realised that I tried to make 1 payment for a 100 Euro. There is no reason for them to hold 450.00 Euro on my account. They also should figure out the why their system cannot accept my debit card which is accepted everywhere else. They also need to improve their customer service as they are not helping me to buy their own product and they have not made any effort to rescue their relationship with their so called 'valued customer' I am utterly diappointed and angry.

Laszlo Nagy

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Eva4
Gaithersburg, US
Oct 19, 2010 10:50 am EDT

Hi Laszlo,
I really do apologize that you are having problems with your order.
Your order was declined because the address that your credit card company has on file did not match the address that you entered on the order form. On the first couple of orders you placed with us you listed your state and zipcode as N/A - this matched what your credit card company had on file.

Now, the order in question that is declining had a number listed in the zipcode field and also a name in the state field. If your credit card company does not have the same for zipcode/state the order will unfortunately decline.

I will email you so we can get this order processed and get the hold on the money released.
Please look for my email with the subject: The Healthy Back Institute - Heal-n-Soothe.

Regards,

Eva Klein

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11:28 pm EDT
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LoseTheBackPain continued billing

Continued to bill monthly, but only ordered the book on back pain, and only authorised that payment.
Same problem as other posts.

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lemsip
, US
Jan 01, 2017 7:44 am EST

I didn't go through with the order once I had seen that the 'free' samples weren't actually free and postage and packing was charged. I saw that the rates were rather exhorbitant and could see that Jesse Canone was trying to make money through postaged and packing rates. He could have been more honest and admitted that the samples weren't free and would cost so much with a realistic charge for postage and packing. His company knew I had clicked on the link to be sent the free samples but not had proceeded with the order so then I received irate e-mails from him asking why I hadn't done so. I could smell a scam and I'm not surprised that once he has your credit card details he will continue to take money from your account. I downloaded the free e-book but didn't read the book fully and now I wonder about whether the advice in the download works. I stopped reading his e-mails sent to me and would shove them out of the way into a folder on my e-mail account. Recently I decided to unsubscribe and deleted every single e-mail sent to me.

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Laszlo Nagy
, IE
Oct 18, 2010 2:44 pm EDT
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I live in Ireland. I was a happy customer. I purchased the losethebackpain program and the Heal N Soothe pills before and I was very satisfied. Now I recently tried to buy 3 bottles of Heal N Soothe as it was on sale. I used my VISA Debit Card. My payment was declined each and every time I attempted to make a payment. There is nothing wrong with my debit card I booked flights and hotels before and after my payments were declined. The problem is on their side obviously. I have sent numerous emails to them I have an open ticket but all they did was asking me to call them on a 1-800 number what can not be reached from Europe obviously. Today I called them on another number. No apologies at all. They are aware of 2 payments of $158.00 which is about € 200.00 however I have € 450.00 on hold on my account for Healthy Back Institute. They told me that they can release the payments one by one which could take 7 days.

Now I cannot get the medicine as I don't want to go through this again. I would love to be able to buy it but it seems like I can't. I hope I will get all my money available for me again. I am very disappointed.

Regards,

Laszlo Nagy

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Eva4
Gaithersburg, US
Sep 21, 2010 10:28 am EDT

Hi Ron,
I've reviewed the order you placed with us and with your book you also included a product that had a 30 day preview period and if not cancelled a newsletter would be mailed and charged to your credit card. The billing terms for the newsletter are clearly stated before you clicked the "Add to My Order" button however if you did not want to add to your order there was/is also a link to decline that offer.
I will email you the link were you added this to your book order so you can see that we have not charged you for something that you did not sign up for.

I will cancel you for further shipments/billing of our newsletter.

Regards,
Eva Klein

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10:02 pm EDT
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LoseTheBackPain 'free' book scam with unauthorised credit card charges

I responded to an offer from Rob Poulos's Fat Burning Furnace newsletter by Zero to Hero Fitness.com for a 'FREE' copy of the book 'The 7-Day Back Pain Cure' by Jesse Cannone. I did not subscribe to the newsletter, in actual fact I unsubscribed to the 'Free Trial' newsletter several days before the 30 day trial period was up. As a result they have stoped sending the newsletter via email, but began sending it via post and charging my credit card accordingly without permission!

The first charge appeared on my credit card statement on 28/2/10 being for a transaction of US $11.95 (Aus 13.72) on 25/2/10 for the shipping of the 'FREE' book. The second charge was on 31/3/10 for US $24.95 (AUS 28.11), transaction on 27/3/10. Then there was another on 30/4/10 for US $24.95 (AUS 27.80), transaction on 27/4/10. There was also another at end of May. I will be going to bank tomorrow to fill in form to block any more payments! Additionally I would like them to refund the unauthorised payments on my credit card immediately.

I would have responded much quicker, however, I don't actually have a credit card and was using my mums card. I have received no receipts or invoices - tho I checked their website today and tried to sign in. I didn’t even know I had an account; there was no mention of this in any correspondence with them. Once my password was reset, I could see the invoices listing all the payments charged. I tried to remove the credit card details to no avail! I have only received 2 newsletters, but have been charged for 3 as well. Makes the 'FREE' book very expensive!

I have attached correspondence with the HEALTHY BACK INSTITUTE customer service department to the email I sent them which confirms when I unsubscribed. I did this via their email contact service as I live in Australia and it is not feasible for me to call their office.

If the unauthorised payments are not refunded I will look at taking further action.

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Update by traker
Jun 10, 2010 7:41 pm EDT

Unauthorised payments REFUNDED! Confirmation has been received from my mother’s bank that all three unauthorised payments have been repaid. Additionally, confirmation has also been received from Eva at the Healthy Back Institute that my account has been inactivated and no further charges can be processed.

My advice to anyone in this situation is to be persistent. Continue emailing or contacting the company concerned until you receive your desired outcome. Posting comments on online complaints boards such as complaintsboard.com and in as many chat rooms as you can also generates results – companies don’t like negative postings.

Update by traker
Jun 06, 2010 10:05 pm EDT

After three days of emailing several contacts at the Healthy Back Institute I finally reached someone who was willing to assist me in obtaining a refund for the unauthorised payments charged for their newsletter. Additionally I have been correctly removed from their mailing list now (apparently).

They asked for confirmation as to how I had unsubscribed so they could ‘improve’ their customer service and prevent this kind of event from reoccurring.
I offered all the information I could to assist them in rectifying their system breakdown in the hope no one else would be unwittingly charged for something they didn’t want in the first place.
I am yet to receive confirmation of the refunded unauthorised payments on my (mothers) credit card.

I WILL, however gladly advise as soon as the confirmation is received.

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Eva4
Gaithersburg, US
Jul 23, 2010 10:27 am EDT

Hi Traker,
Thanks for updating your posting.
I'm glad that you and I could come to a solution and that you are happy with it. As I mentioned to you opting out from receiving further emails from us does not stop billing and shipping of any monthly orders. In order to do that we need to be contacted to inactivate the membership that you have.

Again thank you for your updated posting!

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10:33 am EST
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LoseTheBackPain late/nonesxistant delivery and ludicrously bad customer service

Purchased a mattress on 1/30/2010. Was told the mattress was in stock and the foundation would be in within a few days. My purchase order shows a delivery date of 2/4/2010. On 2/11/2010, called the store that sold it to me and was told I would receive a call back with a status update. Never got a call. I called again on 2/12/2010 and was told the warehouse had been sent and email and they were awaiting a response, but they'd call this time and then call me back with an update. Never got a call. I called again on 2/13/2010 and when he told me he'd call back he promised within 2 hours. Never got a call. When I tried to call later that afternoon, repeatedly, during regular business hours, there was no answer. I called the warehouse that had been blamed by the store on each occasion, and left a detailed message on 2/14/2010. Never got a call back. Called the 800 number on 2/14/2010 and finally spoke to someone who could look at the purchase details. Was told a) the mattress is in the warehouse and committed to our order and b) the foundation was expected to arrive on 2/11 and had likely been delayed because of the terrible blizzard we'd just had. Happy to finally have some detailed information, I thanked the customer service person and hung up to await my delivery scheduling call -- we were told we'd definitely hear something by 2/17/2010. The entire week went by and we heard nothing. On 2/20/2010 I attempted to call the retail location again. Eleven calls during business hours -- no answer, not even an opportunity to leave a message. A call to the 800 number also yielded no answer. A call directly to the warehouse finally got a hold of someone, who told us that a) the mattress is on backorder until at least 3/15/2010 and b) the foundation is again expected to arrive in "a couple of days" - probably by 2/22/2010. I asked to speak with a supervisor but was told that, incredibly, there was nobody at any supervisory level in all of the warehouse until Monday. ABSOLUTELY UNACCEPTABLE. Next step is to go to the store in person and demand some kind of resolution.

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LoseTheBackPain - continuted billing

They offer a free book, just pay shipping. WATCH OUT. If you order it they charge the shipping charge and then start this 19.95 a month charge for a tiny newsletter. They saidIi agreed to that! The say they will cancel future charges but wont go back and refund their unauthorized billings they made. I went back to website www.losethebackpain.com refilled in...

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LoseTheBackPain - illegal recurrent monthly charges on my credit card for a fake newsletter I never signed up for

I bought a book about a new technique for eliminating backpain. I charged the book on my credit card. I realized (3 months later) that I have been charged everymonth $19.95. When I called the company, they told me I checked the box for a "free" newsletter -- which I am sure I did not check any box, as I never do as a matter of fact -- the free newsletter...

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LoseTheBackPain bad products

I felt my lower back was going to twist off, and I would break in half, it hurt so much after sleeping on memory foam for 6 months. I was allowed to exchange it for a latex and poly foam bed, it is no better, I now ache in my shoulders, hips, sides, front and back. Ugh! They will not take it back, it was three days when I became aware and made them aware of the problems. They took over $3300.00 of my money, I cannot sleep, I feel cheated! I am angry!

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A Reasonable Person
Wake Forest, US
Apr 05, 2010 8:50 pm EDT
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They gave you an exchange after 6 months and you still are not happy, I believe something is wrong with you and not the mattress. Who would give a refund after 6 months? NOBODY.

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rubynow
, US
Dec 23, 2009 1:25 pm EST

They allowed you to exchange your bed after 6 months...sounds pretty generous to me.

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3:19 pm EDT
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LoseTheBackPain worst customer service!

About 2 months ago I ordered the tempurpedic solutions bed. It took me almost an hour to do it over the phone because of the incompetent staff! They kept hanging up on me every time I was put on hold. It was supposed to be free shipping both ways but there is a $138 fee that they could not explain to me and about $175 restocking fee if you decide to return it. A month later I called back to exchange it for a different mattress and half way through that order she said that they would have to call me back some other time because she had to go to a meeting! I called back the next day and asked to speak to the manager who was quite rude. She said that she will process it and left it at that. This was 8 days ago. I did not receive a confirmation number or an email and my credit card has not been refunded yet. I called to check on it and they could not give me any information and once again said that they will call me back. Save yourself the headaches and don't waste your time on these people. All tempurpedics are the same price-buy it from another company!

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LoseTheBackPain not delivered on time/ poor customer service

I purchased the mattress online after talking to the person through phone.She promised the mattress will be delivered with in a week. After 4 weeks and numerous calls finally I got the mattress after 26 days. They delivered the wrong foundation and what I was promised as free( One pillow ) was not delivered. I called the customer service and it is so bad : she said she will get the fairfax store manager to call me. Ryan never called. I tried to call him it was in vain.I paid nearlly 2500 for this and after paying that much I am getting a poor customer service.

My advice do not order anything or buy from this store. The customer service is so bad and they do not treat you as a person after they get your money. Buyers Beware of this store and stay away.

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edie simone
, US
Oct 14, 2018 4:08 pm EDT

I was promised a phone call today 10/03/2018 and have not received one. I have been on hold for 30 minutes and I want to stop any further shipments. you don't show an account number on the invoice but my shipment ID is P11430601. Your customer service is horrible but I guess that goes along with the quality of you products. SCAM

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Utahbabe
, US
Aug 28, 2018 7:50 pm EDT

Ordered the first bottle for 9.95 I didn't mark I wanted another bottle and my checking has a fee for 49.95 ..really going to have the bank reverse the charges. The first bottle didn't work for me why would I want another one

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Lola from Wash
, US
Aug 20, 2018 7:38 pm EDT

I ordered one bottle to see if it would help my pain. I didn't. They keep sending me more even though I did not order more. There is no contact information on their web site. Does someone have contact information so I can have these charges stopped? I see from reviewing your web site that this is a recurring complaint about this company.

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Michelle1093
, US
Aug 20, 2018 4:33 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

CANCEL! I did not agree to this 4/19/2018

Re: Tiffany Carter

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Lola from Wash
, US
Mar 16, 2018 2:37 pm EDT

Thank you for contact information (at the bottom of the screen)

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scott t
Annapolis, US
Aug 27, 2009 3:34 pm EDT

This company fails to live up to what they advertise. NO RISK GUARANTEE. After
attempting to return my purchase inside the risk free trial period I was than informed that only part of the bed was returnable. The $2199 part was not. I could not return it or exchange it for another purchase. STAY CLEAR of the healthy back store.

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Phone number

+1 (800) 216-4908

Website

www.losethebackpain.com

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