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4.5 37 Reviews

Healthgrades Complaints Summary

1 Resolved
4 Unresolved
Our verdict: When using services from Healthgrades with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Healthgrades reviews & complaints 14

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12:00 am EDT

Healthgrades Mixed Experiences with Healthgrades

As someone who values transparency and accuracy in healthcare information, my experience with Healthgrades has been a mix of positives and negatives. While some users have praised the platform for helping them find trustworthy doctors and hospitals, others have expressed concerns about the reliability of the reviews and the difficulty in making updates or corrections. It's essential to approach Healthgrades with a critical eye, considering both the positive and negative feedback shared by users. Ultimately, the decision to use Healthgrades should be based on individual needs and preferences.

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12:21 pm EDT
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Healthgrades Guilford Urgent Care Center

My recent experience with my trigger finger surgery was very positive, in particular with my surgeon, Richard Bernstein, M. D. from The Orthopaedic Group. He was efficient, comforting, informative and kind. So far, it's only 1 week post op, but I feel like it's all a success, still recovering. If I were to need any future surgery, I would go there, and use Dr. Bernstein with no hesitation. He's a very talented skilled man, and that's what you want and need when dealing with your hand, in my case, my master hand.

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8:48 am EDT
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Healthgrades Glen Keiper - Excellence in Action

Using minimally intrusive techniques, Dr Keiper repaired my seriously injured spine after three other specialists failed to make any improvement. There was no significant pain and the recovery time was astonishingly brief. I returned to Dr Keiper recently when an accident resulted in injury to one of my vertebrae. Dr Keiper was successful in controlling this exceedingly painful injury and has been constantly available to meet any needs arising from this accident. His staff, and particularly PA Ralph Peterson, are also highly competent and a pleasure to deal with, reflecting Dr Keiper's insistence on excellence and service.

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Is Healthgrades legit?

Our verdict: Complaints Board's thorough examination reveals Healthgrades as a legitimate entity with notable strengths. Despite a 20% resolution rate on customer complaints, which invites a closer look, Healthgrades stands out for its commitment to quality and security. Clients considering Healthgrades should delve into its customer service record to gauge compatibility with their expectations.

Healthgrades earns 94% level of Trustworthiness

Perfect Trust Endorsement: Healthgrades achives 94% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

Healthgrades has received 8 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

Healthgrades.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

We looked up Healthgrades and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • We conducted a search on social media and found several negative reviews related to Healthgrades. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
  1. Pros
    1. Comprehensive doctor profiles
    2. Patient review system
    3. Hospital quality ratings
    4. Appointment booking feature
    5. Health condition guides
  1. Cons
    1. Limited provider participation
    2. Potential for outdated information
    3. Bias from selective reviews
    4. No cost transparency for procedures
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Healthgrades Dr Paul Montalbano did a great job fusing my husband's L3-L5 vertebrae and we highly recommend him

My husband suffered for 10 years with a bad back-- he had been "stooping over" for a long time and couldn't walk very fast or very long without a lot of pain and having to rest. We asked a surgeon friend who he would recommend, and his first on the list was Dr. Paul Montalbano, Boise, Idaho. Surgery was performed last of October, 2015, and now in January, 2016, approximately 3 months later, my husband is two inches taller and is only still taking minimal pain medication. Dr. Montalbano's surgery team was very accessible by phone when we needed anything and they are following up well with physical therapy and use of a bone growth stimulator, We feel so blessed that the surgery turned out even better than we hoped. We give Dr. Paul Montalbano a great review -- so glad we chose him.

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Healthgrades I've been going to Dr. Rendon for ten years, she's awesome

Dr. Marta I. Rendon, MD Dermatology in Boca Raton, FL is what every person that lives in this state needs for great skin care. We're the lucky ones to have her here in Boca Raton. I've been with her for ten years and she's taken more than just a doctor patient interest in me. She is never in a hurry, checks you over really well with no feelings of being uncomfortable. Gives you samples for what's she's treated and answers any questions you may have. I've been a beach goer for over fifty years and my skin looks at least ten years younger than it should because I have a Dr. that knows what she's doing. Thanks to this great lady who has done her job so very well. Her staff is also very caring and the office is a work of art. I highly recommend Dr. Rendon, do something really nice for yourself and make an appointment to go and see her.

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Healthgrades Dr. Benjamin R. Cohen

I recently required thoracic spinal surgery. Dr. Cohen was recommended to me by my neurologist. From the moment I met him I knew he was the doctor I wanted to operate on me. And based on my experience I certainly made the right decision. Prior to the complex operation Dr. Cohen explained everything that was going to be done to me in terms that were very clear. After the operation Dr. Cohen visited me every day and sometimes twice a day. In my opinion he a doctors' doctor! I am so I impressed with his take charge attitude with hospital personnel and other doctors. I am also impressed with his impeccable surgical skills.
I would also like to comment on Dr. Cohen's office staff. They are a pleasure to speak to. They make you feel special no matter which staff member you interact with. They take care of everything and are extremely knowledgeable in the field.

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Healthgrades Hip Replacement Surgery

On August 10 I entered Oases Hospital and had my left hip replaced by Dr. David Ott. 26 hours after the surgery I walked down the hall. I chose not to take pain medication and opted for extra strength Tylenol. I went home 30 hours after the surgery, used a walker in the house for three days and at four days I carefully ventured out into the neighborhood walking a little further each day. After a week I walked my dog and at 10 days I began riding a stationary bike (slowly at first). At 4 weeks I was back kayaking and at 6 weeks back on the tennis court. Dr. Ott and his PA, Chris Rubio, along with their staff have been incredibly attentive including checking in one time a week for several weeks. This is medical care as it should be but it is rare to find it in 2016. I am grateful to Dr. Ott, his friendly nature, calm countenance and medical talent, for my new hip. Colleen Thomas

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Healthgrades I absolutly loved this site!

I absolutly loved this site! I needed to find a pediatrician for my daughter, and was having trouble finding a good doctor that accepted our insurance. This site lets people conduct detailed searches for healthcre in many feilds including physistions, dentist, hospitals, and nursing homes. For example, I searched peditricians in my area who accepted aour insurance. I got names, adresses and ratings. Also availible are drug reveiws either by drug name or condition. For a fee there is availible detailed cost reports on procedires, labtest and visits.( so you can have an ideal how much these may cost.) Another reason I liked this site is because people are not limited to searching for only doctors. I searched and found a wonderfull nurse pratictiner in my area. I was so please with the results of this site. Personally I beleive I will never have to look anywhere else for any questions I may have on what medical provider I should use. This site has everything I needed.

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Healthgrades Dr. Chiu and the Hyperbaric Oxygen Chamber at NYU

Dr. Chiu and his staff are very professional, courteous and kind. My experience with the hyperbaric oxygen chamber was a positive one.Dr. Chiu told me I would need between 10
And 20 treatments and after the 18th treatment I was discharged. People asked me how the chamber works. It is a glass capsule. You lay in it on a mattress and you can move around lying down. The technicians, who were wonderful, can talk to you through a telephone, there are speakers in the chamber. If you need a technician, you knock on the glass, and they ask what you need. There is a television above the chamber which utilizes the speaker system in the chamber. It takes about 15 to compress the chamber, during which time your ears will pop, like they do when travelling on a plane. You need to either yawn, drink water, which is provided, or hold your nose and squeeze. For the next hour and a half, you watch tv, sleep or just relax. The final fifteen minutes is when they decompress the chamber. It is a painless treatment that helps your body to heal.

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Healthgrades I, too, have been pickpocketed by Healthgrades

I, too, have been pickpocketed by Healthgrades. I will NEVER, I repeat NEVER ever again use Healthgrades, com. And I will be happy to spread the story of my bad experience, as I am here, many many time to repay them for ripping me off... Here goes. I purchased a one-time report, which actually was informative, and I was happy and thought it stopped there (at that point I would have used them again). Nope! That was just the beginning. Just like all the other unwitting victims in forums out there, Healthgrades hoodwinked me by proceeding to do me the favor (ha, ha) of slipping in an "enrollment" for me in their "watchdog" program for $9.95 a month (apparently they printed that fact, and wording that I'd have to opt out of it to avoid these charges ?for something I didn't want and didn't know I was enrolling in? really tiny on the RECEIPT they emailed to me). Can you believe it? The charges went on for months before I caught it. I complained to American Express and they only reversed a few of the charges (I still have $50.00 worth which they say I have to eat) because they cited the "fair credit act" which prevents them from reversing charges over 30 days old (and lets Healthgrades off the hook). No wonder Healthgrades continues this--for them there's no downside! There's no one to bust them on it. Think your credit card company is on your side? I did! Think again. I had to speak with three people going up the ladder at American Express and --after being put on hold for incredible amounts of time--was informed that they (Amex "supervisors") couldn't help me further because I "willingly gave my card number to Healthgrades" (no matter that they ran up charges for a service I DIDN'T ASK FOR) and according to Amex I should take this up with "officials in the government." I'm not kidding here. This is what you get for being a great customer of American Express for many years with a super credit rating. What a racket! Healthgrades has a great accomplice in American Express--no one I spoke to at Amex had any interest in documenting a complaint--or investigating it. One Amex supervisor said "well, we're not lawyers." Well they're also not advocates interested in the welfare of their customers being fraudulently charged! As for grading Healthgrades, I, as other commentors here, would give those delinquents a grade of F minus. Why bother to offer a decent product if your sales tactics suck and create massive bad will? I had to laugh when I read the prior comment (rebuttal) posted by a person from Healthgrades. No one here appreciates patronizing blather instead of real "damage control". Real damage control would mean changing the way you deliver your product to be honest and up-front. It would also mean refunds for all these automatic charges. Healthgrades: you KNOW nobody really wants your "watchdog" service because you have to fool people into enrolling. People like me order a "one-time report" on a doctor for a reason: information needed ONE TIME. We could care less about getting "updates" (at $9.95 a month no less!) If you don't change your policy, may I suggest that you call the product a "One-Time Report That Will Pay Healthgrades a Lot of Money Because You Will Be Charged Every Month Until You Figure Out the Scam." For consumers: I've found that for FREE you can go to the reference section of your public library for medical directories with current ratings and tons of info to help make good decisions. No need to use or pay for Healthgrades!

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2:47 pm EST

Healthgrades My review of doctor

My original comments/review of Dr. Jeffery Harpstrite was published (unbeknownst to me without given the opportunity to revise this) on November 12, 2023. On December 2, 2023 I received an email to revise my comments if I so desired which I did and resubmitted my entry with changes made to the original entry.

On December 2, 2023 my correct/revised entry was published, BUT the original comments of Nov. 12, 2023 was ALSO PRINTED.

Please REMOVE the incorrect comments of NOVEMBER 12, 2023.

Thank you so much, Ann James

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3:03 am EDT

Healthgrades Fix the lists

You should update the provided information better. I think you should check it once in three-four months. I'm saying this because the doctor I found in your list wasn't working anymore and same happened 3 times. Things like that really irritate, especially if you need a specialist urgently.
It's a serious problem, I think. Thought that maybe you didn't know.
Please, fix everything.

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1:42 am EST

Healthgrades Fake doctor reviews

I left a negative review about one doctor. I told only truth and described my bad experience in details. Unfortunately HealthGrades didn't post my reviews and when I asked them why they did not reply. There are only positive reviews about that doctor and that's terrible. By looking at information at HealthGrades website it looks like her reputation is spotless, and sad that's not true. I advice everyone to stay away from HealthGrades and don't believe anything you read there.

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4:29 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Healthgrades ripped off

The bait is a FREE report about a Doctors rating. You must give a credit card number fot this report.

WARNIBG the report is worthles or empty, then you can never stop the ach debits to your account. Bank of America told me the charges can follow to a new account number.

You cannot cancel online, and Healthgrades policy is only to refund a limited amount, their policy, even had you never used the service again.

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Ribizze
, US
Aug 07, 2012 5:06 am EDT

Buy a report from Healthgrades Inc. and this will appear in your account along with a $9.95 debit forever. Try to remove it, good luck. No REFUNDS, what did you expect?

HEALTH GRADES, INC. [protected]

Go to ripped off report or google them, do not be victimized. Despicable sick folks looking for a Doctor getting ripped off, ugggh.

About Healthgrades

HealthGrades is a comprehensive online platform that provides patients with valuable information about healthcare providers and facilities across the United States. The website offers an extensive database of healthcare professionals, including doctors, dentists, and other specialists, along with their credentials, specialties, and patient reviews.

HealthGrades is a trusted resource for patients who are looking for reliable and accurate information about healthcare providers. The platform offers a user-friendly interface that allows patients to search for healthcare providers based on their location, specialty, and other criteria. Patients can also read reviews from other patients, which can help them make informed decisions about their healthcare.

In addition to providing information about healthcare providers, HealthGrades also offers information about hospitals and other healthcare facilities. Patients can search for hospitals based on their location and read reviews from other patients about their experiences with the facility. This information can be particularly helpful for patients who are looking for specialized care or who are considering a hospital for a specific procedure.

Overall, HealthGrades is a valuable resource for patients who are looking for information about healthcare providers and facilities. The platform provides patients with the information they need to make informed decisions about their healthcare, and it is a trusted source of information for patients across the United States.

Healthgrades Customer Reviews Overview

HealthGrades is a leading online platform that provides comprehensive information about healthcare providers and facilities across the United States. With over 7 million reviews and ratings, HealthGrades is a trusted source of information for patients looking for high-quality healthcare services.

One of the key strengths of HealthGrades is its user-friendly interface that allows patients to easily search for healthcare providers and facilities based on their location, specialty, and other criteria. The platform also provides detailed information about each provider, including their education, experience, and patient reviews.

HealthGrades has received positive reviews from users for its comprehensive database of healthcare providers and facilities, as well as its user-friendly interface. Patients appreciate the ability to search for providers based on their specific needs and the ability to read reviews from other patients.

Another strength of HealthGrades is its commitment to transparency and accuracy. The platform uses a rigorous verification process to ensure that all reviews are genuine and unbiased. This helps patients make informed decisions about their healthcare providers and facilities.

Overall, HealthGrades is a valuable resource for patients looking for high-quality healthcare services. With its comprehensive database of providers and facilities, user-friendly interface, and commitment to transparency, HealthGrades is a trusted source of information for patients across the United States.

Healthgrades In-depth Review

In summary, Healthgrades is a very helpful website for people who looking to find and learn about healthcare providers. It is easy to navigate and offer wide range of doctors and specialists. Reviews from patients help to make informed decisions, but always good to remember to check multiple sources for best understanding.

1. Overview of Healthgrades

Healthgrades is a website where people can find information about doctors, hospitals, and healthcare providers. It is very useful for patients who want to research before they choose where to get medical care.

2. Ease of Use and Website Navigation

The website is easy to use. I find what I need without trouble. Menus and search bar are clear, and pages load quickly, which is good for people not wanting to wait.

3. Range of Healthcare Providers Listed

There are many healthcare providers listed on Healthgrades. You can find doctors for many different health problems, which is very good for patients looking for specialists.

4. Accuracy and Depth of Provider Information

Information about providers seems accurate. They have details about experience, education, and board certifications. But, always good to double-check with provider directly.

5. Patient Reviews and Testimonials

There are many reviews from patients. This is helpful to understand what other people's experiences were like. But, remember, everyone's experience can be different.

6. Appointment Booking Process

Some doctors allow you to book appointments directly through Healthgrades. This is convenient, but not all providers offer this option.

7. Healthgrades Mobile App Experience

The mobile app is good for people who use phones more than computers. It makes finding providers and reading reviews easy when you are not at home.

8. Quality of Health Education Resources

Healthgrades has articles and resources that help patients learn about health conditions. This is good for understanding your own health better.

9. Customer Service and Support

I do not have personal experience with their customer service, so I cannot comment on this. But, having support is important for a good experience.

10. Privacy and Security of Patient Information

Healthgrades says they protect patient information. It is important for patients to feel their information is safe when using online services.

11. Coverage of Specialties and Services

They cover many specialties and services. This is good because patients can find providers for rare conditions too.

12. Usefulness of Search Filters and Criteria

Search filters are very helpful. You can search by location, insurance, and more. This makes finding the right doctor easier.

13. Reliability of Ratings and Award Recognition

Ratings and awards on Healthgrades can help you choose providers. But, it is just one part of decision. Always good to look at many factors.

14. Comparison with Other Healthcare Review Platforms

Healthgrades is similar to other review platforms, but it has a lot of reviews and detailed information. It is one of the better-known websites for healthcare reviews.

15. Overall User Satisfaction and Trustworthiness

Many users seem satisfied with Healthgrades. Trust is important when it comes to health, and Healthgrades seems to be a trusted resource for many patients.

How to file a complaint about Healthgrades?

Here is a guide on how to file a complaint or review about Healthgrades on ComplaintsBoard.com:

1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account. If you don't have an account, create one to proceed.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with Healthgrades in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Healthgrades. Mention key areas of concern, any transactions, steps taken to resolve the issue, personal impact, etc.

5. Attaching supporting documents:
- Attach any relevant supporting documents but avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting.

8. Submission process:
- Submit your complaint by clicking the 'Submit' button.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure to follow these steps to effectively file a complaint or review about Healthgrades on ComplaintsBoard.com.

Healthgrades information: contacts, address, founders, CEO, services, and products

Healthgrades is a multinational company founded on 1998 with its headquarters located at Denver, United States and key people behind it being Rob Draughon (CEO).. Healthgrades has the following subsidiaries: Subsidiary . Healthgrades deals in the Health care industry
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When was Healthgrades founded?

Healthgrades was founded in 1998.

What industry does Healthgrades compete in?

Healthgrades competes in Health care industry.

How to write a complaint about Healthgrades?

To write a complaint about Healthgrades and get an answer from the officials of Healthgrades, Complaintsboard.com's objective complaint writing and answer providing system can be used. Product shipment, payment, communication, billing, and any kind of service-related complaint about Healthgrades can be filed via the specific Healthgrades complaint section.

Holistic Rating Overview

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1.9
31 reviews
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2.5
134 reviews

Overview of Healthgrades complaint handling

5 Healthgrades reviews first appeared on Complaints Board on Mar 9, 2010. The latest review Mixed Experiences with Healthgrades was posted on Mar 25, 2024. The latest complaint ripped off was resolved on Mar 09, 2010. Healthgrades has an average consumer rating of 2 stars from 5 reviews. Healthgrades has resolved 1 complaints.
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Healthgrades website

www.healthgrades.com Healthgrades website

Healthgrades email

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Healthgrades address

999 18th Street Suite 600
Denver, CO 80202, USA

Healthgrades Category

Healthgrades is related to the Doctors and Surgeons category.

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ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Healthgrades Customer Service. Initial Healthgrades complaints should be directed to their team directly. You can find contact details for Healthgrades above.

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Use this comments board to leave complaints and reviews about Healthgrades. Discuss the issues you have had with Healthgrades and work with their customer service team to find a resolution.