HealthCare.gov
reviews and complaints

So, I had to call Healthcare.gov on July 5th to cancel my policy because my new job provided health care from the day I started. I was paying just under $500 a month for my coverage through Healthcare.gov/BCBS. I wanted to cancel immediately after I was positive that I was covered by my new job to save money. The representative informed me that he would put in the termination request, but it would take a few weeks to "process". July 22nd would be the actual day of termination. It's "policy" I was told. I'm thinking that in this day and age we are all using computers. Everything with the exception of maybe unclogging a toilet is done on a computer. I don't understand how processing this is more than just a mouse click away. Maybe communicate with the main office is only done using smoke signals or carrier pigeons or something? I don't know.

Anyway, I asked him what would happen as far as financial responsibility goes for the next 2 weeks that it was going to take to "process" my request. I mean, it's not my fault that it was going to take that long, right? Rightfully July 5th should be the "effective" date since that's when I called. I shouldn't have to pay anything after that considering I wasn't going to need the coverage. I would even go as far as to provide proof of my new insurance if I was asked for it. I must have been asking too many questions and pressing the issue a little too far because the representative had enough. He transferred me to a manager.

The manager gets on. The word "policy" is bounced off of me a few more times before he assures me that there was nothing that could be done. In the end, I was going to have to pay for that time between the day I called to cancel (July 5th), and the actual day "processing" would be completed and my coverage would be terminated (July 22nd). The total it will cost me for that time? Roughly $250.

I've got news for you. If that health coverage is going to be kept active until July 22nd with me paying for it, then we're both going to be paying. I already made an appointment to have a chat with my neurologist. Then I'm going to make an appointment with my primary for a full physical. I'm talking the whole package. Blood work and everything.

Thank you Healthcare Marketplace! Because of your "policy" I've been gifted 2 weeks to get all of this stuff done on your dime! I mean, I understand that there are policies in place for a reason, but it just seems like common sense that if someone calls to cancel their policy, it should be effective immediately. It's not like I was asking for a refund or anything. I just wanted to cancel my policy since I had new coverage. It's frustrating that I have to pay for something that I'm not even going to use. But hey, at least I can get some medical stuff done on their dime, right?

I recently had an experience with HealthCare.gov that left me feeling frustrated and dissatisfied. I had previously signed up for the program while living in Florida, but had since moved to Minnesota. When I called to reset my password, the receptionist who answered the phone was not particularly friendly and seemed to be in a rush. She asked me some patronizing questions and did not seem to be listening to my responses.

Despite the fact that I had successfully obtained health coverage through HealthCare.gov in the past, the receptionist was convinced that I was mistaken. She did not bother to ask basic questions that might have helped her understand my situation better. It was clear that she had not been properly trained to handle these types of calls.

To make matters worse, the HealthCare.gov website is incredibly inconvenient to use. When we tried to update my account information, we discovered that some of my login credentials were linked to my mother's details rather than my own. We tried to change this, but were unable to do so because the website was bound to all the wrong information. We were unable to change my address, phone number, or even my security questions.

Overall, I was extremely dissatisfied with my experience with HealthCare.gov. The website is difficult to use and the staff are not properly trained to handle customer inquiries. I would not recommend this program to anyone looking for affordable health insurance.

Did not get the check that was sent to me I believe it was robbed by employees twoyears ago today united healthcare insurance company provider did show up at my address with worry I think it's going to be a situation where it was planned 1300florida Ave NW Washington DC apt 103 the money wAs stolen from the insurance claim I was not paid and new it was coming would like to sue out of court and be moved for safety

I called healthcare.gov to cancel my Dental policy, and they canceled my Health policy! Now I have to wait 30 days for a case worker to contact me re: having it reinstated. In the meantime, I have already paid Blue Cross for the month. I can't even get a refund from Blue Cross. And I am without health coverage.

Here's the extra crazy part: Apparently my Health policy includes dental for my children. I DON'T HAVE ANY CHILDREN.

So when I called healthcare.gov to cancel my Dental policy (meaning the separate one that's for me and that I actually knew I had) healthcare.gov somehow thought that I meant I wanted to cancel this sort of weirdly embedded dental bit in my Health policy that I didn't know existed for kids I don't have - so they canceled all of my Health coverage.

I belonged on an account serviced by Blue Cross/Blue Shield of WY. I was on an account with my wife. The insurance has paid for services rendered and prescriptions this year. We started this policy after retiring and have paid ALL copays and deductibles along with premiums. My wife changed OUR address since we moved. At this time I was put on a separate policy my self, then CANCELLED! MY WIFE HAS BEEN ON THE PHONE WITH A DIFFERENT PERSON EACH TIME SHE CALLS AND HAS TO GO THROUGH THE WHOLE SCINERIO EACH TIME. Three weeks ago after contacting BCBS of WY, she was told that they had to receive the paperwork from healthcare.gov and it should be about 11 days. As of today, after contacting hc.gov and talking to a different person once again, I still do not have insurance. Healthcare.gov can not even answer why I was cancelled! Someone had to push the button to cancel me and does not seem to be held accountable. I have doctors appointments and medications that must be refilled. It was not my decision to cancel, it was theirs by mistake or otherwise. They still can not get me coverage even though my wife has submitted bills that were paid by BCBS of WY. I need help!

Submitted application 11/2020, they overwrote application adding $40k to income 12/17/2020. Called 01/2021 to figure out what happened. Each call they claimed I edutted my application which I said no. Then they told me it was a felony to lie about this and they could pull the phone records. I said please do.

I was put into an ARC investigation and they found out that I said everything to a T because I type all my conversations and they commited a felony. Resolution?!?! For me to redo my application. To this day only our toddler has insurance which is okay. According to Medicaid he also makes over $2, 000 a month, provided by Healthcare.

I called in today 8/11 to disenroll my daughter Amelia Pinés from the plan effective 9-1-2019 bc she is now eligible for Florida KidCare starting 9-1-2019. I asked the First Lady doing the application to go over the sob to go over my copays in which she hung up the phone on me. I called back and the representative told me that she disenrolled her today! I did not request her to be disenrolled today but on 9-1-2019. Now my daughter has no insurance which is a huge problem. The manager Shannon Miller had no sympathy to my situation and did not even care her rep hung up on me and disenrolled her for today instead of 9-1-2019. I would appreciate for her plan to be reinstated ASAP and disenrolled effective 9-1-2019 like I requested in the first place for Amelia Pinés dob 3/7/2017, ss# [protected].
Please contact me at [protected].
Thank you,
Amy Ashmore

I called in on August 11 2019, to inform them my daughter was eligible for Florida KidCare and wanted to disenroll her from bcbs of Florida the select plan effective Sept 1 2019. The representative said ok we have many questions to go through but that's fine. Once we got to the end I asked her to go over the copays for me and she hung up on me after a 45 minute phone call. I called back, spoke to another representative who told me that my daughter, Amelia Pinés was disenrolled effected today. I never told the rep to disenroll her today. I told her Sept 1 2019. Please pull the tape and review the call of that and also when I asked her to go over my copays and she hung up on me! This is not acceptable. I would like my daughters bcbs select plan reinstated for August, disenrolled effective sept 1 2019 like I requested please.

I enrolled in Christus health plan through Healthcare.gov for our family.
My Name: Bhavana Palreddy Member Id ([protected])
SPouse: Paranjithreddy Patlannagari Member Id ([protected])
Son: Venkat Arush Reddy Patlannagari Member Id ([protected])

Basically, After I enrolled in 2019 Health Insurance. I made 2 changes.

1)I updated the primary subscriber to my name Bhavana Palreddy instead of my husband name Paranjithreddy Patlannagari .this change (I did this change very long back 2 months ago. But Christus people are saying that they didn't receive this information. But healthcare.gov confirmed they sent over the information). Here I don't understand why the Christus people didn't receive the information yet.
2)I removed my husband Paranjithreddy Patlannagari Member Id ([protected]) from my insurance plan on Feb 20.

On healthcare.gov, Bhavana Palreddy Member Id ([protected]), Venkat Arush Reddy Patlannagari Member Id ([protected]) has active insurance. For confirmation please see the attachments. Eligibility Notice & confirmation screenshot from healthcare.gov which was showing my name and my son's name.

1)I am trying to talk to healthcare.gov and Christus customer care from Feb 20 to resolve this issue. But still, the problem is not resolved yet.

2)Healthcare.gov people confirmed that they sent over the information with changes and Christus should receive in 2 weeks which is March 6. It is already passed the date. but still Christus did not receive the information and I don't know who can help me with this problem.

3)Almost I was calling every day to Christus and Healthcare to fix my problem. Only one thing I heard from both of them HEalthcare.gov said they have sent over information with the changes on Feb 20 itself Christus should receive in 2 weeks. Christus is saying they didn't receive information.

4)Christus has escalated this issue twice so far to their higher department to see the eligibility but there is no use. Christus said they submitted one more request. and told me to call you again next week to see whether you they received update or not.

I am not all satisfied with Healthcare.gov and Christus service and your customer's service representatives negligible answers. Ever in my life, I won't take health plan through healthcare.gov. I did a very big mistake can someone please help me who can resolve this issue and It is not my problem.It is completely your system system/process problem. For this whom I need to contact.

5)Healthcare.gov is saying this month I am only due for 616.07 and that you can see in the confirmation attachment and in last months bill also I owe a refund of around $100+. So this time Unnecessarily, I don't want to pay the extra bill again which is $999.And Christus confirmed over the phone until the issue is resolved I can resume this months insurance payment and it won't terminate my insurance.

Can someone give some hope on this at least I and my son need to have active insurance? And this is a technical problem someone should be in the middle to handle this kind of problems. Both parties are simply saying that that is not their problem.

Christus is saying that until they receive any kind of information from Helathcare.gov they cannot do on this to fix my issue.

Please help me to fix this problem. I don't know whaom I can contact on this. That is the reason I am emailing you and hoping for some solution.

Christus and HEalthcare.gov should sort out this problem and you guys have rules that you cannot talk to the third person on the call and how this problem can be fixed and I can't keep on calling you forever for this. At least you guys should have some channel to fix this kind of issues between you both of them.

I have never asked for information or want this healthcare marketplace calling me. I have blocked over 200 numbers and even called Sprint to block all incoming calls from New Jersey area code. I am being harassed amd do not appreciate that i have have asked numerous times to not be called and I am still being called, this is absolutely ridiculous. I have included my call block list that shows all the numbers that have called me from this company. I should not be afraid to answer my phone in fear of being harassed by this company. I want this to stop! I will be contacting my lawyer as well, this is just out of hand.

I have submitted the denial letter from medicaid and they keep sending me letters saying they need documents. There is nothing else to send. Then they say I will have an extra two weeks. I dont need more time to send the same thing again. You cant speak to a caseworker to find out the problem. They say someone will call you in a couple of days. Of course I always miss the call. It should have been taken care of weeks ago. I think they stall so they can deny you.

I have told them not to call me anymore. I keep getting repeated phone calls from them all day and all night. This is harassment. They keep calling from different numbers and when you tell them to quit calling they hangup mid sentence. After this experience i don't want anything to do with this and will seek health insurance elsewhere. If it continues i will contact the state and file harassment charges.

I have been attempting to get a revised tax form from HealthCare.gov since March 3rd. I was promised a 30-day response time. My account has zero updates and no calls or replies to my numerous requests for speed in completing my simple request. THEY made an error. I provided documentation. I did not receive any subsidy from HealthCare.gov in 2017. I did not purchase my health insurance plan through HealthCare.gov in 2017. It is such a simple correction. I do not understand why this cannot be handled in a timely manner. It has been over 2 months since I escalated my claim. It has been a year and a half since I have been working on their error for them. WHY CAN'T SOMEBODY HELP ME?

I choose a silver plan on healthcare.gov it was around $50 a month with a copay of $10 for primary and $25 for specialist (amounts are approximate). There was also copay for medications. I made my payment on 1/5/18. I was able to log on and and access my benefits the next day much to my surprise the benefits were all wrong. It shows a $6000 deductible with no copays. There is no way in hell I would have chosen this type of plan. That is almost a third of my yearly income. I called healthcare.gov and was told nothing could be done. I don't want to give up my healthcare but that is what I am being forced to do. I can not afford paying a monthly premium plus whatever the doctor charges. My cancellation goes into effect 1/20/18 and it makes me sad and angry that healthcare.gov doesn't care and doesn't want to fix this issue.

I am having the worst time with the Market place. I don't know who to talk to about a complaint. I am not able to get my 1095a to file. They tell me they created a case because they can not locate my application for 2014.The case was created on February 8th, they said it could take 30 days. In the meantime they told me to verify with my insurance company that I was getting the tax credit, which I did verify with my insurance company and the market place on the phone all together. I have been calling once a week and no one can tell me anything, I have spoken to supervisors hoping they can see more than the customer service reps. unfortunately, the escalation dept does not take calls or put any progress in the notes. I am livid; we had problems with them last year now this year. What can be done to report this company?

Please help,
Susan Guzman
[protected]@aol.com

I want to complain that I have filed an application for health insurance under the new regulations and the website healthcare.gov. I am trying to get coverage before the deadline, which I do understand has been extended. But to date my application, which was flagged for a Medicaid eligibility, has still not been forwarded to the state agency of WV so that my application can be processed and denied/approved accordingly. I have spoken with the state level on 3 occasions since my healthcare application on 12/16/13 and they state they have not received "anything" on any application - mine or others - from healthcare.gov. On the healthcare.gov website I cannot see plans or apply to even pay for health plans until I receive a written notification from the state agency approving or denying my eligibility for Medicaid. By the way, it is very unlikely that I even qualify for Medicaid as I have been informed by the state agency that my monthly income exceeds the threshold by more than $1000. This is an absurd amount, considering I was flagged for Medicaid by this healthcare.gov website initially. I have asked 2 representatives at the call center for healthcare.gov why I was flagged with such a difference in monetary value of income and they have no answer. They also have no answer as to when the application information will be sent to the state level as they report they are processing as fast as they can. I also was unable to speak with a manager on any level at the call center for healthcare.gov. Therefore I am forced into waiting further to sign up for coverage and it is likely I will be penalized for not meeting the deadline for something I clearly have no control over and something that is the fault of healthcare.gov.