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heal and soothe / refund

1 Mc kinley, IL, United States
Contact information:
Phone: 800-216-4908

was promised a refund of $78.00 for two bottles of Heal and Soothe I DID NOT order, and told not to return the bottles after they arrived. I asked them twice if that was for sure right...they would refund my 78.00 and they DID NOT want the product back???!? Twice the response was "That's correct, no need to send it back, we will credit your account the $78.00. When I call back to check on why I have not received the credit 2 months later (had back surgery and have been out of commission for awhile) I was told that I would have to send the product back to receive my credit!!! By this time I have thrown the package away!! I mean, it did not work AT ALL, and who leaves a worthless package lying on their counter for two months??!! I was supposedly talking to a "Supervisor", and was told that I was lying because his employee hadn't put any of what I was told in their notes!!! Really, I mean REALLY" ? Customer service and customer satisfaction with this company is totally CUSTOMER ACCUSATION and CUSTOMER "LET'S STEAL THEIR MONEY" !!! Terrible product, immoral employees and no honoring of their refunds!! STAY AWAY FROM THIS PRODUCT AND THIS COMPANY!!! THEY ARE BOTH FAKE!! Dorothy Smee

May 18, 2013

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