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HDI Company Store

HDI Company Store review: $99 charge 8

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1:41 pm EST
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I purchased a set of bamboo towels for $76.98. On my year end bank notice, I found a charge of $99 for which I made no purchase. Can I get that money refunded? How?

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

8 comments
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Andreia Estrela
, US
Dec 08, 2015 9:56 am EST

they have stolen money from my credit card an amount of 78 euros euros
never heard of them or enter or registred on their website
they are a scam
and the case was report to the autorithies

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AaronRDailey
El Mirage, US
Nov 27, 2012 3:48 pm EST

I was just charged out of my bank $202.95 today from The Company Store out of NJ and I have never heard of this place or bought anything here Thank god I noticed it right away Wells Fargo immeadiately notified me due to the charge This is crazy !

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Not Happy one bit
Eau Claire, US
Apr 03, 2012 11:35 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Strongly agree! I got a refund after calling them and disputing the charge on my credit card, as well. BBB should make them stop!

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janelex
New York, US
Apr 02, 2012 9:13 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Just found same charge on my credit card bill after ordering one item several months ago. Tried calling the number but they were closed. Disputed the charge on my bill.It is outrageous that this is a common practice of The Company Store.

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Not Happy one bit
Eau Claire, US
Feb 28, 2012 9:28 am EST
Verified customer This comment was posted by a verified customer. Learn more

Thank you, thank you for this information! I just found this on my credit card statement, and am not happy! I had no idea what this charge was, and googled it, found your page. Very helpful! I will be demanding a refund tomorrow. I will never order anything from the company store again. I had ordered just one item, months ago, and have no idea what this $99 charge is about. Shame on The Company Store for being associated with HDI whomever!

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Bernard Z. Lee
Houston, US
Mar 25, 2011 3:01 pm EDT

We, too, check our credit card account, on line, regularly and found a $99 charge from HDI Co. I had to research the name through BING and found this page. We had ordered an item from the Company Store and had an account number and phone number. I called, spoke to an agent, who explained about something called a Buyer's Edge Program, which cost $99. When I told her we had not ordered such a program I was transferred to Customer Service, where an agent, Lucas, said he would arrange a refund to our credit card.
It is all very disconcerting and reinforces the need to carefully review credit card charges.

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Jodi Peer
Millington, US
Jan 17, 2011 7:12 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I found myself in the same situation. During my daily verification of our charges to our bank account I found a $99 charge from HDI COM. Upon an internet search (because I couldn't remember who or what this was) I found several other people were had the same issue. So I contacted The Company Store & explained I never received the $50 Visa gift card I promised or the information. They promptly gave me the # to Buyer's Edge [protected]). To which I contacted them & explained to them the same info. Veronica my representative advised that I would be credited the $99. Make sure you document everything that you said & that was said to you, including name of person, time & date. It will help out your case if you have to go back to them again. Hope this has been helpful for anyone who reads it. God Bless

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disembodied
Roanoke, US
Jul 10, 2009 9:36 pm EDT

YES! report it to your bank and tell them you want to file a REGULATION E DISPUTE. It may be OLD, but they may still be able to do something. 99 bucks is a big deal, this is better than nothing. NOW GO!

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